11D 9 N Scandinavia (18-28 May 2017) Tour Manager: Ong JiaFu The itinerary was well covered. Hotels n food were generally good except for Chinese food which could be better. Enjoyed travelling with one of the best group members who were punctual, cooperative n helpful to look out for each other. Met the best Tour Manager JiaFu who is very responsible, helpful n resourceful in all arrangements for the whole trip. The tour bus air-con broke down on the very first day. JiaFu arranged for a replacement bus immediately which arrived the next day. We were offered free Wifi throughout the trip to compensate us for the inconvenience on the first day. There was road closure due to snow n landslide on our way to Geirangerfjord. He made last minutes arrangements for detour route n additional two ferry trips to catch the cruise in time including lunch boxes for us to take on the way. The following day to Naeroyfjord, the bus was stopped halfway for inspection by the authority which took almost 90 minutes. We had to rush to catch the cruise n then the train on Flam Railways. JiaFu was seen running around to ensure that we would not miss the cruise n train due to the delay. JiaFu sent us the hotels list before departure including expected weather, reminder on what to bring for overnight cruise, etc. Very detail n caring. He would help us to lug the luggage up or down the stairs where there were no elevators in the hotels. Every night he would send reminder message on next day programme, weather, morning call, breakfast time, departure time.... a bit "luo-suo" but good! Hope to meet him again if joining EU Holidays on our next trip. CHEERS!!!
Loo Chwee Kee
11d9n scandinavia May 2017 Tour Leader Ong Jia Fu Went with our wonderful tour leader Ong Jia Fu to Scandinavia. Really beautiful place with wonderful landscape! Pros: 1. the best tour leader of all: Ong Jia Fu 2. great weather with beautiful destinations like fjord tours/cruise, flam railway and glaciers! 3. some of the hotels in the mountains with really beautiful surrounding landscape 4. food: was not bad on average, lots of buffets and wonderful hotel buffet breakfasts. but some of the chinese food not quite up to scratch Cons 1. too many destinations. could have cut out oslo/bergen. felt would be nicer to spend 2d each at stockholm n copenhagen. the rest of the time can be spent in norweigian landscape. 2. chinese food was abit :s thankfully only 3 meals. should just cut that out. 3. cruise from bergen to copenhagen not much to see. could be cut out. Special Mention Our tour leader Jiafu was really the best tour leader I ever met. Hes very responsible, plans for the routes few days beforehand and tries to ensure smooth travel despite last min road closures and weather changes. He is also very helpful: he was always around to help carry luggages in older hotels without lifts especially for the ladies or old aunties. I rmb on the first day where my travel adaptor was spoilt, he lent me his through the trip though he only had 2 packed in. He tries his best to answer every question and help us with any issues through the stay. Though he emphasises alot on safety, he tries his best to ensure we are happy. He talks a lot of funny nonsense most of the time, and even pulls us out to dance to help us soak in the fun atmosphere on the boring cruise, and open up. After joining more than 7 tours, I have to say he is the best tour guide I have met! Effort wise, he puts in 200% and I must say the trip was made much more enjoyable and fun with him! 200 marks for Jia Fu! Overall: 4.5/5 grading for this tour. Did not regret joining it!
Yap Guan Hui
Tour Package : 10D8N Romantic #Greece Departure date: 12 May 2017 Tour Manager: Thong Keng Moh Andy I would like to thank our tour leader, Andy Thong who is very patient and take good care of our tour group. Also, at Mykonos due to a strike we did not have a ferry back to Athen and Andy was very efficient and helped us book a domestic flight and got us back to Athen in time. We had a wonderful time thanks to Andy.
Tour Package : 15 D 12 N UK and Ireland Explorer Travel Date : 5 to 19 May 2017 Tour Manager : Ricky Tiang We would like to compliment Mr Ricky Tiang for his great service to our group of 26 during the UK/Ireland trip. The itinerary itself is rather hectic and time spent on the road in the coach could be pretty long and boring daily. We like the cruise that took us from Stranraer to Belfast and Lake Windermere ferry ride as we had time to rest & relax. Our tour manager, Ricky Tiang, is marvelleous. He was able to lift up our spirit and keep us alive and laughing by sharing jokes and providing amusing entertainment during the road journey. He shared knowledge of various places in the itinerary and we credit him for being hardworking. He is well organised in managing hotel room allocation, seating arrangement for meals and schedule for the next day eg time for wake-up call, breakfast & set off. He would made it a point to inform us of his room number in case we needed help. As an experienced tour manager, Ricky shared his personal tour experience/advice and often reminded us to keep our important documents like passports, extra cash, extra credit cards close to our body to prevent pick pockets or snatch theft. We were impressed that he spent time explaining to the group on how to claim VAT refund and he painstakingly went through the documents for those who wish to claim refund. Ricky is also caring, considerate and generous. This is the first time we met a tour manager who gave out wet wipes & heat packs for his entourage. He also bought ginger biscuits to share with us so that if we liked it, we could buy at the next stop. He also brought us to Bettys to try out their fat rascal scones (yummy!) and York’s chocolate spread for a taste of local specialties. Last but not least, Ricky sprung us a big surprise on Mother’s Day. He gave each lady in the group a piece of Lush ‘bomb’ soap! He also taught us different ways of tying a scarf and we were really impressed! Ricky also provided porter service by helping us to carry our large baggage over flights of steps in some hotels. A big THANK YOU to Ricky Tiang for his great service ! We hope to have the opportunity to travel in your group in future! From : The “HO” sisters – Veronica, Betty, Lydia & Felicia
Tour package: 11D- 8N Adventure to the Balkans Tour Date: 11May -22May 2017 Tour manager: Ms Leow Siew Juan Our family of 4 appreciate our tour leader Siew Juan vy much for being a caring, helpful n approachable fren to us. She gave gd advice on whr to shop n the gd buys to bring bk fr diff parts of the trip. Everyday she wd ask if the meals suit our taste. On 2 occasions she sacrificed her food portion to her grp members who do nt take certain food. Thumbs up to our dear Ms Leow.
13D #Italy-Switzerland-France + 2N #Dubai Departure Date : 18 Mar 2017 Tour Manager : Tammy Tan Jiang Xin 从欧洲旅游回来已经将近2个月了，但凡遇到朋友问起此行好不好玩时， 我就会毫不犹疑地就告诉他们，对于首次到欧洲圆梦的我是一个美好的回忆，有机会一定要去走一趟。跟着EU Holidays 的旅行团是蛮不错的，我们的领队Tammy小姐 对我们照顾有加，每到一处，什么是好吃的、 好玩的、值得买的都一一地先让我们知道，所以我们吃喝玩乐都很尽兴。 最难忘的应该是艾菲尔铁塔一游。我们不仅有机会登上了铁塔，欣赏了Paris的美景，还游船河，看着铁塔就在我们眼前大放光芒，闪闪发亮。这是一个浪漫的夜晚， 成双成对的团友们手里拿着Tammy买的香槟，举杯畅饮，然后相拥而吻，好Romantic！真是毕生难忘！多情的Tammy还为每一对couple拍照留念呢！ 好幸福哦！
Mee Wong Lam
11D8N Europe Highlight + 2N Dubai Travel date: 9 May 2017 Tour Manager: Sabestian Mak Had a wonderful and enjoyable holiday trip to Central Europe and Dubai led by Sabestian Mak. Very knowledgeable about history which taught us several useful and interesting facts/stories, and despite the huge numbers of tour pax (40+), still able to control time management really well. Manage everybody's expectations well too when certain small things were not in our favor such as traffic and food (due to cultural differences). Overall it was a fantastic vacation I had with EU, and I'm sure my next planned holiday (probably to Eastern Europe or US) EU will definitely be top of my appointed tour agent list.
Tour package: 11D8N Europe Highlight + 2N Dubai Travel date: 9 - 21 May 2017 Tour Manager: Sebastian Mak At the start with 42 people going for this trip it really makes me think will it turn out good? Or most of the time I will need to wait for people? But I was wrong, with 42 fun and cool people and also a very caring and thoughtful tour manager this whole trip change my thinking. Throughout the trip, we look out for each other, and Sebastian work extra hard just to make sure all 42 of us get the best experiences throughout the trip. it is just so amazing how he can manage all of us and make sure we all are safe and had fun. He is really a very good tour manager. on top of that he tries to get to know every one of us, everyone in the tour group just likes to talk to him I don’t know why haha. What really impressed me a lot about Sebastian is that he really go the extra mile for all of us. After we went back to the hotel, he will take out time to bring us to the nearest shopping malls after a long day of work. And he is always so willing to bring us to make sure we really enjoy our trip to the fullest. Thank you, Sebastian, for going the extra mile for us!! This trip was good but with the people added in, it is just amazing!!
Tour package: 11 D 8 N Discover of Balkan Travel date: 30 April - 10 May 2017 Tour Manager: Roger Koh We are very impressed by Roger for his tireless spirit and cheerful disposition. We had non stop laughters all the way. Roger had transformed us from 26 total strangers to one Big family. We really enjoyed our happy time together. He is very knowledgeable and very inspired person. He even made an effort to translate the tour in mandarin as there were quite a few mandarin speaking adults. The vegetarian meals provided throughout the entire trip were delicious as well. It was very thoughtful of him to prepare snacks for us to munch on for the long journeys. We were very well taken care of for the trip. In addition, our driver, Mr Luka is very polite, cheerful and ensured that we were always driven to our destinations safely. However, it would be nice if EU could arrange newer hotels for whole trip. Nonetheless, it was a great experience with EU and we will definitely join future tours. Thank you Roger ! Keep up the good spirit !
Tour package: 11D8N Europe Highlight + 2N Dubai Travel date: 9 - 21 May 2017 Tour Manager: Sebastian Mak A different experience compared to many others. At the beginning when I found out that the group size was 42pax to be honest, I was concerned on the time management. After the trip I was amazed by how everything was well managed and handled. During long rides, my brother and I will tend to be found doing our own things however, during this trip though the journey was long, we were fed with just nice history lesson of each country, entertainments such as signing, jokes and movies that made the journey a little enjoyable. Above and beyond the daily itinerary, many times Sebastian will be found telling us what was good to to do around town with his experiences. There were especially two incidences that left an impression. One was the night in France we were suppose to be getting our dinner in town where we’re at in the day however some of us missed that out. What Sebastian then did even after a long day was to bring us to a nearest mall which was about 10-15mins walk from the hotel. It was a place with more than one option that we could get food knowing that it may not fit everyone with one option. Secondly, when were at Dubai the day-trip ended earlier and we were given free and easy time knowing that it was many of our first time in Dubai, Sebastian could have easily told us how to get there via train or even asked us to uber over. But he again took the extra mile and brought us from our hotel to Dubai Mall entrance not only that, he also told us where are the different part and what are the things that we can do there. Lastly we will like to also comment on the handling of each family and respecting our decisions, as a family we have been to a few trips together and there were some incidences where we choose not to join the optional tour to have our free and easy time around town we noticed that we were given a “separate” treatment but during this trip when we choose not to go for some of the optional tour we are still handled the same way as those who did during this trip. Overall, we have enjoyed our time in Europe and appreciate the coordination and service that was provided throughout the trip. Kudos and keep up(:
Tour package: 11D8N Europe Highlight + 2N Dubai Travel date: 9-21 May 2017 Tour Manager: Sabestian Mak Just reached SG. I want to take this opportunity to thanks our tour manager for his excellent services throughout the tour. As our tour group consider big size, Sabestian shown proper management to lift up to everybody expectations. Thank you EU holidays and Sabestian for this wonderful trip.
We joined eu holiday 11N europe +2N dubai led by Sabestian Mak. He was very friendly, helpfull & knowledgeable Overall we are very satisfied with his service
11DEurope highlight+2N Dubai. Departure date 09May2017. Wonderful holiday for us With Our tour manager :Sebastian Mak. He is v kindness n helpful in all area. He always willing to help us when the area is not in his duty ... Excellent! Sebastian. 他总是愿意为我们多走一里路。
15 Days/ 12 Nights United Kingdom & Ireland Trip (5 May 2017-19 May 2017) Ricky Tiang is not just a tour manager. He's way beyond that, allow me to illustrate. He is a Comedian , entertainer, a medic, a "local tour guide" who provided us with insight of the countries we have been ( except for Ireland , for a simple fact it was his first guided trip). He shows passion in his duty in a professional way. He is a tour manager from EU holidays PL ( this is our third returned trip with EU Holidays PL) thus far who has given us a deep impression ( even my mum sings praises of him). Appreciate the surprise on mother's day @ Ireland , it's a memorable Celebration.We applauded EU for having such a wonderful tour manager on board. Ricky , You have raised EU flag flying high. Well done !!! Blessings from mum and Patricia Sng
Tour package: 13 day Switzerland Italy France + 2N Dubai Travel date: 28 April - 13 May 2017 Tour Manager: Veronica Lee Veronica Lee is a Fantastic tour Manageress. She always provide extra miles for the tour groups. No words can describe for her services, fantastic , marvellous, bravo, really enjoyed the holidays and a lot of fun. She is always so caring and considerate for her clients! Love the way she treats all the customers as a family members!
Review Part 1: Tour package: 14D11N Adventure to the Balkans Travel date: 28 April to 11 May 2017 Tour Manager: Mr Wang Jia Fu (aka Michael) Fond memories of this special trip to share. Sincere and heartfelt appreciation to our dedicated, passionate and caring Tour Manager, Mr Wang Jia Fu, for his incessant reminders, unreserved sharing ...…. Prior to the trip, Jia Fu did a very detailed pre-departure briefing, sharing info on climate (so you know what to bring – clothing, adapters, kettle, hair dryer etc), the currencies to bring/used there, safety aspect (beware of pickpockets etc). This was despite the big audience of at least 45 attendees for the special trip organized by the Singapore Sabah Importers & Exporters Association for 69 participants. He probably lost his voice after the briefing as there were so much small talks and excitement among the attendees. Sorry. Jia Fu led Group B comprising of 35 members while Mr Jeremiah Tan lead Group A. Jia Fu did the extra mile by contacting the airline on the medication which we wished to hand carry on board and kept reminding us to bring along the doctor’s memo etc. He also responded promptly to my requests for a softcopy of the itinerary (it’s my habit) and copy of the hotel list. Many many many thumbs up! Also many thanks for the pre-departure SMSes (both in English and Chinese). They are certainly very useful reminders. Kudos to Jia Fu for his patience, understanding, tolerance and attentive care for 14 days and more (including pre & post trip). It was certainly not an easy job considering that there were 35 individuals with diverse backgrounds, expectations, spending powers etc（十根手指, 都有不同长短）and many senior citizens in our group. I believe there were at least 11 passengers above 75 years old age in our group. During the trip, we even joked if PG card could be used in Balkans. Truly Singaporeans! Haha. There were also elderly members who only understood dialects and Mandarin. Jia Fu would help explain the sights to them while the local guide conducted the tour in English. He ensured that no one would miss anything and had good rapport with the local guides. Sensing the group’s composition, he was quick to suggest that we remain with the seating arrangement. Why? Simple - so that the seniors would have a more comfortable trip instead of having to shift the barang barang everyday and need to remember which seat would be next. Furthermore, most of them were already seated in front – closer to him so that he could attend to them easily. Certainly, the “younger’ ones were okay to the suggestion. On Itinerary, it should have covered the places of interest where a first time visitor would like to see. Nothing much to complain. While the bus journey time could be long at certain part, it is understandable considering the vast areas covered. Just one comment regarding the visit to Kotor Old Town in Montenegro. Too much travelling to/fro just to spend about 3.5 hours there although the Old Town is rich in history and culture. It was a detour just to visit this place. Lucky for us, the sky was blue and we were able to take nice photos of the place. Doubt anyone of our group member had scaled the “Great Wall” to the top. A must to mention – to save time and money, Jia Fu brought the group the public toilet and bargained for a group discount which he paid out of his own pocket – €5 for 35 paxs. WOW! A real bargain. But we must still say “THANK YOU” to our dear Jia Fu. On Food, generally ok as I was not expecting much. Just that there was a day where fish was served during lunch and dinner, though the cooking style might have been different. Something for EU to consider. While we were travelling along the coast, there should be more seafood meals but we got a number of fish meals and the one at Kotor – fish and 2 tiny sotongs (yummy). Two Chinese meals were served. It would be better if more could be added. Oh yes, not to mention that we had a hearty fried prawn dish in the Chinese restaurant. We were so delighted to see the ‘big’ prawns after so many days of prawn-less meals. Many thanks to Jeremiah and Jia Fu for sharing their extra prawns with us. Certainly, not to be missed the surprise dish served during the dinner in Venice island – it was super duper yummy. Besides the authentic squid ink spaghetti, along with wine, we were absolutely caught by surprise when the lobster dish was served. It was absolutely “marvel-lious” - ho jiak, ho jiak, jin ho jiak. On Coach - we were lucky to have Marlin as our Coach Captain. He is a very safe driver, though he was not using his own bus during the first part of the trip. When we switched to his bus, though there were lesser seats but there were more leg room. As our group members had described…. “This bus is good, roomy, newer and more comfortable. This is a business class coach. The sound system is also so much better. We have upgraded. Ichiban!” On Accommodation – generally ok except Westin at Zagreb. The hotel is really old and rooms are dim and facilities are not so new also. Good thing was that the breakfast place was nice and spread was good. Radission Blu Plaza at Ljubljana is nice and modern BUT they locked away the kettle, cups and mini bar. Kettle is available at €5. Well, we do not expect kettle or mini bar in all hotels, but at least, there should be cups provided. Many of us brought our own kettle but it is unimaginable that the hotel does not provide cups (or should I say it is locked in the cupboards). I seriously wondered what is customer service to them. On our Tour Leader, Jia Fu, there were so much to talk about him. BUT I must apologize to him since I started it “你们明白我的意识吗？”and our reply “我们都明白！”. Hope you were not offended by our teasing but I am sure that many of our group members enjoyed your company and your constant reminders with the “口头禅 - “你们明白我的意识吗？”. We had a good time. Jia Fu has passion for his job and displayed his professionalism. He is dedicated, knowledgeable, attentive, helpful, treat all passengers equal and served with a heart. He is also loo-soh (longwinded with his constant and repeated reminders) but all with good intentions – “Watch your belongings”, “Beware of pickpockets”, “Be on-time, please”. Despite his constant reminders, one of our members lost his wallet, one almost pickpocket (I witnessed it when the calm and suave young lady put her hand into our member’s coat pocket. On discovery, she simply walked away calmly – so professional. Unlucky for her, she did not manage to steal anything! Just for sharing – I should have shouted “小偷，小偷” instead of “watch her, watch her”. She could have been caught red-handed since she could not understand Mandarin.) Knowing some of our group members love shopping, he stretched whatever time we had at the outlet mall in Venice. Before that, he briefed us on the tax refund procedure, not once but many times. He also took the time to remind members to let him check the tax refund forms to ensure that the claims would be smooth. All these were done at the expense of his time. He could have gone to back to his room to rest. His selfless and commitment were witnessed by the members: a) Sent whatApps to remind us on the wake-up call, breakfast time, luggage down time, bus departure time, weather for next day, bring umbrella, if the coffee/tea and mineral water were complimentary etc. For the seniors who did not have WhatApps, he would personally explain to them and make sure they were settling well after we checked-in the hotel. It is also a useful platform to share photos. b) Shared his treasures: 板兰根 (Isatis Root), 降火片 and other medicines with the members unreservedly when he noticed some signs of fatigue, “heatiness” amongst some members. c) Wine time – understood that he bought bottles of wine for the wine lovers – out of his own pocket. d) Paid attention to the Mandarin speaking members, especially the elder Yew sisters; and ever ready to help with photo taking for everyone. He also make it a point to check that the Yew sisters were coping well in the airport after security clearance while he was busy settling the overbooked tickets. When on board the plane, he also came to look for them to make sure that they were settling down comfortably. e) During lunch cum city tour in Sarajevo, some members did not bring their jackets along. Jia Fu offered his jacket but was rejected and was told to take care of himself first. He later came back with a pile of jackets – he took the effort to walk back to bus, which was quite a distance away, to get the jackets. A lesson for all – never leave your jacket on the bus. Just carry it along. You never know when you need it. See Part 2 in the Comments section f) To make the bus journeys more pleasant, Jia Fu shared with us his travel experiences, giving tips on places he has visited, sang us song, played movie and bought a CD containing Chinese oldies – which the group enjoyed; having quiz and giving out prizes to those lucky ones for getting the right answers. Personally, I think he did more than what other tour managers had done. g) Overbooked flight – two members did not manage to get their seats due to overbooked flight – they were heading to Abu Dhabi for a few days, while the rest of us are transiting there. Jia Fu ensured that they got their seats and the three of them joined us only upon boarding the plane. Phew! h) Damaged luggage – before leaving for home, he kept reminding us to check our luggage is in good condition when we arrive at the Changi Airport. Not only that, our 6 members’ luggage were damaged and he stayed till the last member completed her report. We also witnessed good teamwork between two tour leaders, Jia Fu and Jeremiah. They helped each other to take care of the members. Jia Fu offered to stay at the Lost and Found counter when Jeremiah’s group had only one member making the report. He was so thoughtful so that Jeremiah could go home and have a good rest. I am sure Jeremiah would have done the same if it happened to him Many thanks to Jeremiah for doing the Mannequin Challenge. It was fun to watch, a sweet memory for us and both the tour leaders to bring home! Very well done and within a short time span! Many thanks to our group member for helping each other out and having good times. No one or nothing is perfect in this world. It’s a matter of how we look at things, accept, reject or challenge it. Be happy, upset or do something about it. Overall, my sisters and I are glad that we joined this package. Besides, the itinerary, we had good company, great tour leader and lots of fun and happy memories. Also we got customised luggage tags as a souvenir. Many thanks to EU Holidays, Jia Fu and Jeremiah. It is our first time travelling with EU and certainly, it will not be our last. Looking forward to the next trip.
Tan Hong Kin