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Testimonials

Testimonials




Just back from 11d8n Switzerland Dream tour 3 days ago. Totally relieved/enjoying after 2 years lock down. Being well taken care by tour guide Ong Kah Hoo.He is very knowledgeable on the tour and well informed us what the programs going on.This is the 3rd time I’m using EU HolidaysWill continue using EU for my future holidays. Thank you ! Kah Hoo


Mark Lee

  • Tour: 01ECSBTW03/22SQ
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 03/01/2022 - 13/01/2022

After almost 2 years of Covid, my husband and I decided to join 11D8N Switzerland dream tour with EU Holidays from 3 Jan -13 Jan 2022The tour group was lead by tour Manager Ong Kah Hoo (JiaFu)Kah Hoo was not only dedicated at his job but worked with a passion from his heart.He knows how to respect the elderly. He is kind and patient and is able to meet their needs. Really appreciate that!To the whole tour group, he has done his best to fulfil our needs and answer every inquiry we had. With more than a decade of working experience in his profession and bilingualism, he’s able to explain our tour itinerary, it’s history in details and clarity. That’s impressive!Kah Hoo is a people-oriented person, he relates well with people and he served his customers well, making our trip so pleasant and enjoyable.Safety first! Kah Hoo will constantly giving the group gentle reminder to our personal safety and well-being, and to comply with Switzerland and Local Covid regulations so that we can enjoy the trip despite Covid/Omicron situations. He will also ensure the seats in the coach are disinfected every morning! Kah Hoo has the leadership capability, he’s able to pick up someone in our group to support him in building team spirit where we help one another.At the Sledge on day 6 @ Mt. Bussalp, Kah Hoo is patient and coach the group with clear safety instructions so we can sledge safely and enjoy the fun!Shopping – Kah Hoo’s experiences and knowledges of various goods gave him the credit and ability to help us understand and purchase things that are value for money.Resolving issues – Kah Hoo is quick to respond to customers’ feedback, He is wise in handling with unforeseen situations, eg. Handling his customer’s disappointment with regards to the dinner arrangement arranged by the company/Hotel accommodation arrangements. He guides the group step by step patiently in ART test, various complicated submissions to both Switzerland and Singapore ICA. Appreciate his effort!I sincerely thank Kah Hoo for taking care of us during this trip and making it a memorable one. I believe Kah Hoo is definitely a valuable asset to EU Holiday and should be cherished by the companyLastly, I wish Kah Hoo and EU Holiday a very happy Chinese New Year 2022!


Eileen Lee Tan

  • Tour: 01ECSBTW03/22SQ
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 03/01/2022 - 13/01/2022

Tour : Switzerland Departure date : 3/1/2022 Tour Manager : Wang Jia Fu , Michael This is my first time with EU holidays, I was skeptical. WHAT  VTL ??     What GOOD  guide ‘    Name  : Jia Fu… ??   Ha…who? Indeed, this was a Amazing  and Memorable journey!! His planning is awesome - Before trip briefing is important and to the point. He brief precisely what to do for VTL and even through detail messages after the briefing. Journey’s itinerary are all covered and well Spaced.  We all enjoyed the sight seeing and don’t feel the rush. His executions  are Swiss precision. All luggages arrives on time,  all group mates arrived safely , comes back safely. Coach driver relationships are super harmonious. His sharing of historic & economic backgrounds are interesting and relates well to locations !! Jia Fu’s actions were with kindness. I  watched him cares and enable a Senior aged 85 to complete our  journey.  She  can even delivered an unplanned , heartfelt thank-you speech. It took me just to write a fair statement, but it took him 11 days of care and attention. Jia fu’s  deliveries is with Love.   He explained why every trip is important to every members of the trip, what if someone last trip or last wishes. So he make sure he do his best. Which reminded me about the intentions of my own profession. Actions with Love.   A good reminder indeed. I would strongly recommend EU Holidays and especially with Jia Fu , Micheal . A Big Thank you for all your efforts!!   Jia you ! ! Alex Wan


Alex Wan

  • Tour: 01ECSBTW03/22SQ
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 03/01/2022 - 13/01/2022

We just got back from a 11 day Dream tour to Switzerland led by Wang Jia Fu.It’s my hubby and I first time traveling with EU hence expectations were pretty low. However, Jia Fu’s sincerity, professionalism and knowledge proved other wise.Honestly, where would you find a Tour Leader that still sends you reminder to do ART after the tour ends?Only Jia Fu.Which tour leader goes room to room when you can’t read German to submit a COVID Form.Only Jia Fu.Which Tour leader takes care of a lovely 85yr old Aunty without compromising his professionalism with the rest of the tour members.Only Jia Fu.The list goes on…. Keep up the good work Jia Fu. Continue to set the high Benchmark for this industry.One other point, please do add more Meals to the package. It saves us from eating food we don’t like. Maybe one or two Chinese Or Thai food.Thanks once again for. Job well done Jia Fu.Oh a message just came in from Jia Fu again… have you sign up for ART… hahaha.Alex and Lisa


Lisa Yam Li Yee

  • Tour: 01ECSBTW03/22SQ
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 03/01/2022 - 13/01/2022

Tour: La Siesta SpainDep Date: 3rd Dec 2021Tour guide: John FooI would highly recommend John who was my group’s tour leader in Spain. He was very responsible and attentive to the needs of his group members. For instance, there were no planned dinners on some of the nights, but he would go the extra mile to find out where the good neighbourhood eateries and restaurants were and their opening hours. This helped us greatly as we were not familiar with the areas around our hotels.Also he takes extra effort to look after the younger and the older members of the group by making sure they won’t go hungry (by frequently packing or buying food for the kids) and checking in regularly with older folks about their needs.Very importantly, he was also very vigilant to the pickpocket situation in Europe and Spain and helped to keep our group and our belongings safe by always keeping a lookout. Hence, our group did not suffer any lost belongings at all.We had a very enjoyable tour thanks to John.


DQ Chen

  • Tour: 12ESBCNW03/21LH
  • Tour Manager: JOHN FOO
  • Date: 03/12/2021 - 14/12/2021

Tour: 12D9N SpainDep Date: 22Dec2021Tour Manager: Sabestian MakThis is our first time traveling with EU holidays and I must say, YES, they made a great impact to my travel experience as our tour manager is knowledgeable (esp. in Europe history) and the professionalism of his service. He is accommodating and flexible always in meeting to everyone request to his best ability without jeopardizing on the planned tour itinerary. As we travel during the Covid period, he will always remind us to take safety precautions and suggest recommendations to our dinning plans to avoid crowded places and this is important during current covid situation. This is my 1st time to Spain and before that I am skeptical about this country but with the well planned itinerary from EU holidays and the engagement with their local tour guides, it opened up my eyes to the immersed historical sites and enriched history and cultures in Spain. Additionally the good quality accommodations arranged by them had also contributed to this great experience.Well done EU holiday, we will see you soon.


Florence Yeo

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Date : 22nd Dec 2021Tour Guide: Kevin ChengTour group: 11D8N SWITZERLAND DREAM (VTL TOUR)Just got back last weekend from an amazing Switzerland winter wonderland trip with Mr Kevin Cheng! Kevin is a really great and fun tour manager and all of us had a great time with him. Very careful and detailed planning by Kevin allowed us to do all the things stated in the tour schedule even though it was over the Christmas holiday in Switzerland where some places were closed. Looking forward to another trip with Kevin as our guide!


Twaegi Tan

  • Tour: 12ECSBTW22/21SQ
  • Tour Manager: KEVIN CHENG
  • Date: 22/12/2021 - 01/01/2022

Tour: 12 La Siesta Spain Dep Date: 22Dec2021 Tour Manager: Sabestian Mak 12 days with Sabestian Mak in SPAIN very enjoy  he is nice man very helpful n good  experience in this trade. Keep it up Sabestian


Albert Tan

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Tour: 12 La Siesta SpainDep Date: 22Dec2021Tour Manager: Sabestian MakSabestian was really knowledgeable and did great explanation of the history of the places of attractions he brings us to. He does his best to accommodate to all of us and make the trip enjoyable. He even went through the extra miles to help us out with our tax refunds and make sure all of our pcr tests upon arrival in sg is negative. Enjoyable trip.


Felicia Tan

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Tour Guide EU Tour: Tour: 12 La Siesta SpainDep Date: 22Dec2021Tour Manager: Sabestian MakOur Guide Sabestian is a very helpful person and with lots of jokes and good recommendation of shopping places and food. Always takecare of me as i have walking problems. A very good guide.


Fiona Chan

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Long for travel after 2 years stuck at home due to Convid. When VTL to Switzerland opened, we took the risk and book the package from EU Holidays, our first time with them.Switzerland VTL comes with uncertainty from booking in Nov till we fly in Dec. Kevin our EU Holiday Tour manager did good in ensuring that vital and timely updates was forwarded to us. We were informed n the trip proceeded without much issue. There is risk in any VTL travel, having experienced tour agency and good tour manager, holidays will be safer n more enjoyable.Yes, we do recommend EU


Simon Yee

  • Tour: 12ECSBTW22/21SQ
  • Tour Manager: KEVIN CHENG
  • Date: 22/12/2021 - 01/01/2022

Wonderful experience with Sebestian Mak of EU Holidays for Spain trip. Thoroughly enjoyed our vacation amidst spiking Omicron infections rate in Spain and rest of Europe. The local guides are well selected and they knew their local cities very well. Sebestian, being the tour manager, always looked out for everyone of us and accommodated our requests to the best of his abilities. EU Holidays has won itself a new loyal customer for their future tours. 22nd Dec 2021 - 2nd Jan 2022


Roger Loo

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Would recommend EU Holidays to bring you for holiday. Our tour guide Sabestian for this holiday is very helpful and responsible. Was a pleasant holiday tour! Date : 22nd Dec 2021 Tour Guide: Sabestian Mak Tour group: 12D9N LA SIESTA IN SPAIN 12ESBCNW22/21LH


Tan Boo Eng

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

It was a great experience. Sabestian was very responsible as he always provide help and support whenever we need him. He was very experience in leading us in the sightseeing of the attractions and landmarks. I would definitely recommend him as a tour guide. Date : 22nd Dec 2021Tour Guide: Sabestian MakTour group: 12D9N LA SIESTA IN SPAIN 12ESBCNW22/21LH


Carene Tey

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Tour: 12 La Siesta Spain Dep Date: 22Dec2021 Tour Manager: Sabestian Mak This is my first time travelling with EU holidays. Out of all my tour experiences this was by far the most pleasant as I had no complaints for all aspects from food to accomodations to travel spots. A big part was thanks to our tour manager who was accomodating, caring and knowledgeable. He catered to all passengers' dietary needs and always had the group's best interest at heart. He gave great insight on travelling safely in Europe as well as sharing many experiences which helped to build our trust in him. He ensured that all the passengers had their needs met while keeping our safety as his main priority during this pandemic times. It was a pleasure being onboard this journey with this great tour manager and fellow travellers.


Hameed Abdul

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

Tour: 12 La Siesta SpainDep Date: 22Dec2021Tour Manager: Sabestian MakMy hubby and myself booked a tour with EU Holidays to travel to Spain .Our tour manager, Sebastian is very friendly and accommodating. He take care of the team well and tried to fulfill all our request . Nice experience and will highly recommend Sebastian and EU Holidays again if we want to travel


Yvonne Sham

  • Tour: 12ESBCNW22/21LH
  • Tour Manager: SEBASTIAN MAK
  • Date: 22/12/2021 - 02/01/2022

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