Amazing trip to Europe with hui qing as our tour leader. She was really cheerful throughout the trip and took good care of her dear tour members. Tours led by her were interesting and fun as the bus ride talks were engaging. She was also prompt in briefing us about the schedules throughout the trip, informing us on any changes and even brought local shows and movies to play and entertain us when the bus rides were long. She also catered well to our needs by telling us where the nearest convenience stores were to purchase mineral water and other daily necessities. Sometimes she would even treat us to some of the local delights and even show us where the stores selling them were and which brand/shop had the best n cheapest kinds.She is awesome and we are glad that we have joined EU in this journey with the greatest tour lead accompanied... good job Hui Qing
An excellent and memorable trip overall made even sweeter by having Huiqing as our TL. Always carrying a smile on her face and trying her best to cater to our needs. She definitely went all the way to Ensure our safety and wellbeing and overall happiness during these 11days! Thumbs up for your hard work!!! Definitely will recommend her as a TL to anyone looking to travel with EU Holidays!
Great experience for this tour package with EU holidays. Enjoyed every bit of the trip from the King crab buffet, igloo house, reindeer, snowmobile, campfire, zoo, snowy weather and especially the Husky ride! It’s a pity we didn’t manage to catch the Aurora but overall still an enjoyable trip! Also I will never forget having Maggi Mee outside the igloo house.Special thanks to Tim for being such a great, responsible and experienced tour guide who went the extra mile to help my (now) fiancé plan our surprise proposal at Santa Claus village with the real Santa! It is indeed unforgettable and a great success! Kudos to Tim @ze lin
I've just came back from my South Eastern Europe 12 days trip led by Mr Ricky Woo and I want to say a big thank you as we've enjoyed it so.... much. Ricky connected with us even before the trip despite him only back from the previous trip a day before our departure. He has never fail to put our interest before anything at all times to ensure that we receive the best value experience . He was always helpful, patience & approachable. Sometimes he even insist with the local restaurant personnel in certain arrangement which needless to say are for our benefit. At one point where he wasn't feeling well but he still hold it very well. His knowledge on tax refund is definitely much appreciated. Once again, we thank you Ricky for the wonderful arrangement and certainly look forward to your companionship in our future holiday. Good job & do take care. Merry X'mas.
Ng Boon Ngan Desmond
We have just returned from our trip to the Balkans with Ricky Woo as the Tour Manager and we would like to say that Ricky is a very dedicated, responsible and patient Tour Manager. With a group of 40 people from different walks of life, it was definitely not easy to manage and yet, he did not once show any discontent. But he showed professionalism and ensured that everyone’s needs were fulfilled (he evenensured that all our dietary requirements were met). He puts in his best to try to meet all our requirements. His instructions and explanations were clear and concise and he never failed to provide important reminders such as morning call timing, breakfast timing, departure timing, safety reminders, and weather updates. Even though there were many places to visit and some places took more time than expected, Ricky still tries his best to adjust the timing accordingly so that we get to experience more, without compromising the quality of the trip. With his good time management, the trip was a rather relaxing one (we don’t have to rush from one place to another and we covered everything). Other than being professional throughout the trip, Ricky also knows when to have fun with the people in the group. His outgoing personality made the trip especially fun!Overall, we had an awesome trip and we sincerely appreciate Ricky for all his hard work and dedication. Looking forward to having him lead the next trip that we’re going with EU Holidays!Thanks Ricky! :)
Just returned from the trip (12D9N Adventure to the Balkans+1N Venice) led by tour manager, Ricky Woo. Ricky was extremely patient with all 40 of us during our trip, rendering assistance ranging from providing spare travel adaptors to finding missing people, as well as paying close attention to elderly travellers. Ricky was also meticulous in ensuring that we got the special meals that we requested for and did not show the slightest discontent (even when our request was quite troublesome). The hardworking type, he provided reminders on a daily basis without fail, be it via whatsapp or in the coach, giving us weather updates, information on departure time, etc or briefing us on the places we were visiting.Thanks for making our trip a pleasant one, Ricky!
Lee Ai Wei
Have just came back from 11d8n adventure to Balkan. We enjoyed ourselves very much n were very well taken care by our tour manager Ricky Woo. He is very responsible n always do his best to help us n make this trip fun n enjoyable. We are very satisfied n would like to thank him for his excellent service.
Just back from the 12 days Balkans tour. Thanks Ricky for the wonderful trip. being our tour manager of a group of 40 people is not an easy job. Ricky is a hard working and patient tour manager and trying his best to accommodate to member's request from power adapter to warm water supply, medicine or any issue faced by the tour members. He also share with us his life story and build a friendship with the tour members. Thanks Ricky for making our trip an enjoyable one.
This is my first trip to europe and had a wonderland holiday and white christmas. Shi qin is an experience tour guide and she has explained details of each countries history. She is a kind hearted and helpful person.Will come back again and hope to see her soon.
Enjoyed the trip thoroughly. Shiqin has been very patient throughout the entire trip. She is knowledgeable about the places we are visiting and would share some history about them. Shiqin would always give us reminders and tips to take care of our belongings.Throughout the trip, she was caring towards all the tour members especially members with kids and elderly couple. She has never leave anyone behind and she took extra effort to help the elderly Uncle up and down the bus.Overall, Shiqin is a very responsible and a caring tour manager who displayed empathy and patience throughout the entire trip even though there were a few tour members who were difficult to manage. Her well-planned time management with the coach drivers and her experience in handling a large group of tour members from different walks of life enabled us to fulfil all the traveling, dinning & sight-seeing destinations on time.
Paul Tee is truly awesome !
An awesome trip with a great itinerary and many optional tours available for add-ons. Ricardo, our tour manager planned well ahead and we had a marvelous time in Norway with him putting a smile on everyone’s faces every day with his funny antics and great sense of humor. It was a trip complete with sightings of the Aurora for every other activity, delicious food, great pictures taken and also friendship forged with fellow tour members. An unforgettable experience with EU! Thank you for helping me to tick off a big item on my bucket list. Highly recommended tour package for all who are into the Aurora Chase and truly breathtaking landscapes of Norway. �������
The tour was a great one for Aurora chasers, but it was made much, much better by our tour manager, Ricky. He was clear with his briefings and showed himself to be sensitive to the members' various needs. He was also very caring and prepared things to make the cold environment bearable to those of us who were more susceptible to the cold. More importantly, he took the extra effort to liven up the atmosphere and his joviality and positive energy really rubbed off on the members. EU has really done well to have a tour manager like Ricky.
This is my first solo trip and also my first tour with EU Holidays. Went on the trip with an open mind and didn't expect the trip to be delightfully fun and relaxing. Am really glad that the weather was unexpectedly kind to us throughout the trip.Tammy, our tour manager, constantly went the extra mile to ensure that the needs of all tour members were met and did not hesitate to flexibly adjust the itinerary based on weather conditions or any other unforeseen circumstances.We had an impromptu day trip to visit Pompeii, an ancient Roman town-city in Naples. As lunch was not included in this last-minute day trip, Tammy treated us all a free lunch at Hotel Vittoria, out of her pocket expense. Food was really good..the mussels served were great!Tammy ensured that special requests were being catered to, without causing disturbance to the tour programme. During some parts of the trip, long walks and climbs were part and parcel to fully appreciate the places of interest. Tammy made alternative arrangements for senior tour members who could not withstand prolonged walking.It was also exceptionally sweet of her, making special arrangements by surprising members who were celebrating their birthdays for the month.All in all, great local guides as all of them were really knowledgeable and a nice tour manager who made an effort to ensure a solo traveller like me doesn't feel left out in the trip.
I want to commend Ms KEK OOI LENG for her excellent customer service. She attended to me when I first made the booking and she listened to our 'complaints'. When we told her that we were disappointed that we couldn't get the free umbrellas, she was in the middle of leading her tour and said she would get back to us when she is back. I didn't expect her to remember but she really remembered and it was such a pleasant surprise to hear from her that she managed to get the umbrellas for us. It was a very nice gesture from her and we appreciate it. Hopefully next time we get a chance for her to be our tour manager for our future trips with EU Holidays.
Just would like to take this opportunity to highlight our satisfaction with the tour as well as our appreciation for Roger Koh for a job well done during our 10D7N Scenic Eastern Europe tour from 2 Dec - 11 Dec.The tour went pretty well in general. We thoroughly enjoyed ourselves right from Day 2 when we reached Prague. The snowfall that we experienced that day, together with the buildings in Prague old town, made the entire scenery truly magical. Though we did not get to see anymore snowfall after that, the picturesque scenery in the other old towns like Hallstatt and Budapest still made the entire trip worthwhile and memorable.We also would like to commend our tour manager Roger Koh for his mammoth effort in ensuring that we enjoy our trip. From as early as 1 week before the start of our tour, Roger made the effort to set up a WhatsApp chat group with our group members to keep us updated on the things we need to know.During the tour, Roger used this chat group to keep us updated on important matters as well as to upload all photos he painstakingly took for each one of us throughout the trip on a daily basis - something that we truly appreciate.Throughout the trip, Roger was also tireless in making all of us feel at home. Indeed, he is one of the few tour managers we have encountered during our many package tours whom we feel has really gone beyond expectation to ensure that we all enjoyed our trip.To sum up how we feel, we really hope that EU Holidays will continue to provide good packages like this Eastern Europe one, and that someone like Roger can be assigned as our tour manager when we sign up for another tour package with EU Holidays.