Tour name : 12D9N Adventurer to the Balkans Tour date : 8-19 Jun 18Tour manager : Jerry OngJerry is one of the best tour manager we had. He was responsible and constantly went the extra mile to take care of us. He took the initiative to bring extra Sambal chili for our tour group and also bought local delicacies to be shared during the itinerary.The tour itself was well organized although the water heating system at certain hotels could be better. The weather can be erratic but we were forewarned sufficienly by Jerry.The area is rich with cultural and historical old towns surrounded by natural scenery - be it the sea or mountains. It was a good trip.

12D9N ADVENTURE TO THE BALKANSTour Date: 9 June 2018 to 19 June 2018Tour Manager: Jerry OngDefinitely a memorable trip for my family and I, this tour offered many wonderful sights to behold; from the majestic city walls of Dubrovnik juxtaposed against the clear waters of the Adriatic sea, to the unique architectural style that each old town embodied, and cobalt blue waters of Lake Bled embellished with Bled Island. During the Montenegro Blue Half Day Tour (optional tour), a hike up the city walls of Kotor revealed a beautiful panaromic view of Kotor Town, Kotor Bay and its embracing mountains. Also, we really enjoyed our 2 nights stay at Sheraton Dubrovnik Riviera Hotel which had the Adriatic Sea near its doorstep.Our tour manager, Jerry, was key in allowing us to have such an enjoyable trip. Every night, without fail, he provided us with the next day's timeline and itinerary. The time allocation for each location was also sufficient such that we were able to explore each place thoroughly. Jerry was also meticulous in taking care of our welfare; he always ensured that we were aware of when the next washroom stop would be and made adequate stops such that we could have a comfortable ride in the bus without compromising on travelling time. He was also very conscientious in giving constant reminders about pick-pocketers at each place of interest. In addition, at hotels which some rooms posed problems, he was prompt to attend to the respective tour members' concerns and made sure everything was settled. We felt comfortable asking him lots of questions about the places of interest we have been to / are going to. He is also very knowledgeable about travelling in other parts of Europe and never once hesitated to answer our queries about them. It is also definitely worth mentioning that Jerry was a great photographer who often offered his help in taking pictures of us, leaving us with immortalised memories of the beautiful places we visited. There was also one day we went to the Plitvices National Park and there was (unfortunately) a drizzle and overcast. Knowing that our photos will be less than ideal, Jerry voluntarily sent us very nice pictures of the park on a clear day. His initiative to send his pictures of the various places of interest, not only on that gloomy day, was very much appreciated by all of us as we'd have lovely pictures to remember the various places by.Not to forget our driver, Duje, who was excellent in navigating through many narrow and winding roads and brought us safely from place to place. He was also very friendly and helpful in loading and unloading luggages on and off the bus.A big thank you to Jerry and Duje!

Tour- 12D9NAdventure to the BalkansTour Manager - Jerry OngDate - 08 Jun to 19 Jun 2018Best guided tour ever. Jerry has all members' contacts on a chat group. Information, schedule for the next day were disseminated thru the chat group.Members also used the chat group to share photos, jokes and issues encountered. Hotel Sheraton got the thumbs up. Hotel Neum was last on the list with members experiencing : no blankets, door dropping all due to ignorance. We had a good laugh at the so many ignorant questions posted on the chat group. Yes and lovely pictures taken on Jerry's camera and share with the group.A very memorable trip made possible by EU hardworking, thoughtful and knowledgeable tour manager.

Tour : 13N/10D highlight of eastern EuropeDate : 4 Jun to 16 Jun 2018Tour manager : Jeremiah TanFirst time joining eu holiday tour package. Tour manager Jeremiah took care of us well, always briefing us on whats ahead for us. Like every package tour, there are optionals and he was not pushy at all. In fact, he gave us honest advice on which ones are worthwhile joining.Typically once we get up the bus, we would all fall asleep but not on Jeremiah trip. He would keep us entertained with some history of the place and many other of his jokes and life story which sometimes are very true and helpful. At stops, he helps the group with photos and precautions.Had a really enjoyable trip.

Tour: HIGHLIGHTS OF EASTERN EUROPE.Tour Manager: Sabestian Mak.Date: june 2018.Sebastian is a very well travelled tour manager who never ceased to impress us with his linguistic abilities and humorous jokes. His attention to details especially the daily Whatsapps reminders on the timing has been very helpful. He has always been approachable and is able to managed the varies requirements of the group with prompt and cool. Well done!赞赞赞！Our favorite is Hungary, Poland n Czech Republic !

Tour: 13 days 10 night Eastern Europe .Date: 6 to 18 June 2018.Tour Manager : Sebastian Mak. This is our second time booking a tour with EU Holidays. We have a good / patient and responsible tour manager Mr Sebestian Mak. I have notice he do a head count before the bus move off. Mr Mak what’s app us in the night for tomorrow itinerary like weather and constantly keep in touch with what’s app.He entertained us in the coach during Long journey trips.Noted I have a fall and injure my right knee cap and walking with pain. He give a helping hand.We will definitely look for EU Holidays again for our next trip. We will be looking for Sebestian Mak to have a chat and Alicia Pang who recommend this tour to us.Sebestian Mak & Alicia Pang keep up the good work. Many thanks.Your sincerelyPeter Goh / Recca Tan.

Tour: 13 days 10 nights Eastern EuropeDate : 6 to 18 JuneTour Manager : Sebastian MakOur first time booking a tour with EU Holidays. The trip went beyond our expectation for the price we paid. Food and accommodations are satisfactory with only 1/2 hotel rooms were warm due to the aircon not turned up sufficiently for hot European summer time. The highlight is having a good and patient tour leader. Mr Sebestian Mak ensured that the group are together before moving off to another tour destination. I noted that he will walk from the front to the back of the tour bus to ensure all have boarded before we set off to another place. Unfailingly, Mr Mak will watsapp the night before, a reminder of the next day's itinerary, weather, specific notes, etc. Reliable and constantly in touch as he has promptly answered some of my queries via watsapp. During the long bus journeys, he entertained us with destination's facts/info, jokes and even sang for us!Will definitely look for EU Holidays for our future holiday trips! We will drop by EU to visit these wonderful tour managers, Sebestian Mak and also not forgetting Alicia Pang who explained the itinerary so in detail and enthusiasm when we booked this tour !!RegardsA&V

Tour: 11N Europe Highlights + 2N DubaiTour Manager: Michael YapDate: 01 Jun to 14 Jun 18This itinerary offers a glimpse of 6 European cities over a span of 11 days, topped with an Arabian experience in Dubai for 3 days. I would recommend it to first-timers to Europe. Hotels, albeit small, were very clean and cosy. Coach was spacious and clean as well. Food could have been better though.Our tour manager, Michael, was detailed and responsible. He would converse in both English and Mandarin to accomodate to the multi-racial group, take initiatives to swap flight seats and hotel rooms just to ensure that family members are being grouped together and would offer his photo-taking services without much being said. For the long journey between cities, he would sing and crack jokes to keep us entertained. His constant reminders to check for personal belongings have helped keep the group alert and free of theft throughout the trip. Helpful guy as well as I have seen him take initiative to carry the luggage and stroller for the family with small kids.Overall, he took great care of the group throughout the entire trip and we are pleased with his service. Would recommend him to friends and families.

Tour Name : 12D/9N Adventure to the BalkansTour date : 8-19 June 2018Tour Manager : Jerry OngIf you are an ancient architecture & nature lover, this tour is for you.We had an incredible trip, well-planned itinerary, great companion and good local food varieties.Our Tour Manager, Jerry is meticulous and well organised. He ensured our itinerary went smoothly with no/minimise wait at every hotel check in, restaurant and place of interest or even washroom stops.He is approachable and well interact with every group members.We also benefit his sharing of photography spots with us.Our coach driver, Duje is a safe, helpful and friendly. He made sure we have our power nap during road journey with unnecessary engine brake.PS: Don’t ignore repeated warnings from your Tour Manager about pick-pocket during the tour ;-)

Tour: 13D10N HIGHLIGHTS OF EASTERN EUROPE.Tour Manager: Sabestian Mak.Date: 6 to 18 June 2018.Customer: Karen and familyOur family 1st time traveling with EU Holidays. It was an enjoyable and fun filled trip for the family. Kudos to our tour manager, Sabestian Mak who is professional and ever ready to answer to the group’ queries. His sharing of the Dos, Don’ts and other Europe trips experiences are invaluable information for our next venture.The food and accommodations were satisfactory.Overall, is a good experience traveling with EU and certainly will be one of our preferred tour agency for our family next vacation.

Alicia's dedication and passion towards her role were commendable. After a long flight and tiring city tour at Copenhagen, we were looking forward to a good dinner upon checking in to Hotel. To our surprise, the portion served was just too unreasonable and Alicia took the initiative to provide feedback to your company. Thank you, EU for the wonderful Swedish Meatball lunch to make up for the dinner. From the flights, train, cruise and ferry rides, a smooth transition would not be possible without Alicia's great planning. For long bus rides, she took the extra mile to share as much site information to us instead of the usual dead silence from my previous tour. Her site knowledge was well explained and I do inherit a lot from it. That's what I call a "Well Done Tour". I could see that Alicia take customer satisfaction level very seriously. Firstly, during our flight, she will walk around and check on us. When the hygiene level of the lavatory was not up to satisfaction, she took the initiative to feedback to the cabin crew even though this was beyond her job scope. Secondly, the elder on this trip was well taken care of under Alicia's hand. Lastly, she puts in an effort to meet our needs and requests for this 11 days tour. Well done Alicia! Although our baggage was delayed upon arrival in Singapore, Alicia directed us to the Lost and Found office. This is what I call professionalism.  It was a pleasant tour experience. I will definitely come back to EU for future bookings.Thank you. Warmest Regards John Chow

We enjoyed the tour alot and would like to commend Sabestian, our tour manager for being such a kind, caring and professional person throughout the trip. Even though he was not very familiar with the places we went, he was honest about it and still put in his best efforts to ensure we had an enjoyable trip. Every night he would also consolidate the important info regarding next day's wake up, breakfast and departure time and whatsapp us to remind us abt it. This is very useful for us as the timing is different everyday and we might forget it. He is also very patient with us. During the last day when we needed to do the tax refund, it went smoothly as he constantly reminded and explained to us how to do it. When we expericed issues contacting the reception at some hotels, he would help us to contact them and ensured that the issues were resolved. Overall we had a good experience with the trip and tour manager and would definitely travel with EU Holidays again.

13D10N Highlights of Eastern EuropeDates: 6 - 18 Jun 2018Tour Manager: Mr Sebastian Mak Customer: Mr Jeffery Hooi and FamilyFirst and foremost, I would wish to commend on our caring, humorous and knowledgeable Tour Manager, Sebastian, for his tour professionalism throughout the entire trip. He was very patient and prompt in addressing our queries and doubts especially during our luggage delay experience in Munich. He lend his phone to us to make calls to the airline to enquire on the status of our luggage and also update us as and when there is any new update. In addition, he made an effort to watsapp the whole tour group (not as a group but to individual member) on the pointers to take note for the following day itinerary (eg, what time to gather, morning call timing, weather forecast etc). This move is definitely a plus point as not all tour mates paid attention listening to him when he briefed us on the coach before we reached our next hotel / after collection of room keys, As some of our tour mates are elderly, he made an additional effort to translate the pertinent points in Mandarin. He also briefed us on the Tax Refund procedures accurately and reminded us umpteen times to have all the necessary refund forms to be filled up properly. He even went to the extra miles to go down personally to the hotel reception to address our request when the numerous calls to the Reception Counter went unanswered (eg Hotel Abacus). The tour itineraries were generally well-planned with sufficient time to shop especially in Wroclaw and Prague and most of the hotels and breakfast were pretty ok except for Hotel Abacus in Budapest which was located in a secluded location and the service staff at the reception was really unprofessional. Nevertheless we truly enjoyed the trip and Sebastian really set a high benchmark on the quality of a Tour Manager assigned to our future trip with EU Holidays.Lastly, to Mr Sebastian (Sebas), Gut gemacht!

我是和朋友一起旅行，朋友在旅游展选择了EU holiday。在出发前的一个星期领队Russell Tan和大家联系，询问大家的饮食方面有什么食物可以吃或者什么有大家不能吃。第一次“接触”感觉很好接着就和我们更新要准备的东西和天气气温。其实我们看了他的WhatsApp照片很年轻，有些担心哈。正式开始旅程我们一团20个人(6个家庭)，担心Russell可以照顾到这团人吗。原来一切担心都是多余，他年纪虽年轻但是很有责任感稳重的处理事情。每天应付我们团人的问题要帮我们处理。还有一个家庭太太第一天扭伤脚他会很镇定和土耳其导游一起处理。每天慰问这太太脚伤有没有好一些。是个温暖的人。在土耳其他也会解说历史每一个景点他会"看着"每一个人怕大家走失。虽然每天换酒店但是Russell安排妥当没有给大家不方便或者要等很久。我们这家比较爱玩爱说，他也会配合我们。总结这次的旅程，团员的和谐，开心每天不停说笑话。旅程最后一天团员在WhatsApp 群留言，大家感激Russell的照顾，有机会希望和Russell再一次旅程。也谢谢EU Holiday完美安排。一切尽在不言中谢谢你Russell.

Tour: 10D7N Amazing Turkey(8 Jun 2018 - 17 Jun 2018)Tour Manager: Russell TanI need to express my sincerely thanks to the Tour Manager, Russell Tan. I injured my ankle on 9 Jun 2018 after lunch in Istanbul due to misstep. Russell helped to ask the tour guide to look for the private hospital for me to see doctor and also take the x-ray. I still enjoyed my trip after ensuring there was no major injury in my ankle. His extra help and care made our trip went smoothly. He also helped to take photos for our group members. My husband commented, “whenever we need his help, he is there”. He is really one of the best tour managers I ever have for all my trips. I will join EU again if the time of the tour suitable for us as the itinerary is good and the tour manager is helpful, caring, cheerful and make sure everything go smoothly.

Jun4-16 jun europe tour by Ng Shi Qin Thanks for helping us out in london due to my daugther last min heavily nose bleed . And she help us out although thing went wrong but we are grateful that lucky we have her to help us out . And we make through it . Hope to follow her tour group again . Look for her she recommend and nice . �