【An exceptional tour guide May】 My wife and I joined EU Holiday during our recent tour to Balkans on 16 Oct to 27 Oct 2019. To be honest, this is our very 1st trip with EU Holiday. But we were pleasantly surprised that we have received fantastic services throughout, and was in fact extremely happy with the experience tour guide “Maybelle Phua, in short May” we had. On the day of departure morning, we have received from May that she has set up a chat group for our group and seeking our consent. We were impressed and thankful with her thoughtfulness. After which, we received a series of info with regards to the flight details, currency used, time and gate of departure, temperature of the destination when we arrived and etc. Among other things, to verify the correctness of our names in the E tickets. It is a comprehensive information we are needed. A big thank you to May. At the departure hall, after receiving the relevant documents, on the courtesy of EU, we were invited to the SATS premier lounge to enjoy a light meal and drinks before our departure. Wow! What a pleasant surprise for us. Upon arrival, we were warmly welcomed by May and most of our names were called and mentioned (wonder how she can remember our names). We felt welcomed and with such a friendly atmosphere. We had a good start! Throughout the tour, May speaks confidently and at ease, not stumbling over the words or stuttering every other second. She does not spew facts about the place of interests, attractions, for example, this cathedral or that castle. She is passionate about history and her excellent knowledge of Balkans history and culture was literally enlightening. One of the good example is that she leads us through the entire walking tour in Venice, Italy despite we have a local tour guide. Besides, she talks about some memorable stories with valuable lessons to learn, the lives of people who once lived in and the ones who still live on. In sum, she knows her stuff and answer all questions correctly. I could clearly tell that May really knew what she was doing. On top of that, she is very informative and kept everyone interested at all times. In terms of tour guide and tour members relationships, the bonding, atmosphere with one another is so special that traveling with her felt more like traveling with a friend and felt like home to all of us. Without doubt, May is our best tour guide so far. l respect for May who does a great job there; friendly, informative and professional - a true sample of excellent tour guide to make our holiday so enjoyable and memorable. Oops....On meal and transportation arrangements and itineraries, my wife and I are very pleased with EU Holiday’s services. Well planned EU Holiday! The next time if I would like to book a tour, I would defintely book with EU Holiday again and above all to highly recommend May to everyone! Thank you so much May!

We took the Turkey tour in Aug.. The itinerary was good, with a variety of things to see and do, and no pushy sales at shopping areas. Most importantly, the tour guides, both local (Steven) and from Turkey (Servat), took very good care of me and my mum when we fell sick during the trip. They also accommodated a member's last min request to include balloon chasing tour, which was really nice although I was too sick to join that morning. Overall, enjoyed the tour despite falling sick. Would go with EU holiday again if I am looking for tours! Thanks Steven and Servat!

美国纽约+加拿大之团 出发曰：04-10-2019 （14）天 导游 ANDY. YUAN EU Holiday PTE LTD 老板 你们有一位优秀的员工、他就是Andy Yuan 我们这团抱括司机和他共36位，有老有小孩，在这14天里Andy都是一一的讲解、和耐心的照顾上上下下，总之有求必应。 所以我在这里和他说一声谢谢！ 祝工作顺利，身体健康。

Tour Reference- 10ECCHLS16/19EK 11D8N Europe Highlights + 2N in Dubai Tour Manager - Ong Jia Fu It's not my family's first time travelling with a tour agency but our first time with EU holidays. We were apprehensive at first for it was a long trip and with such a big tour group of 35 people! However our worries were uncalled for. We were accompanied by a very professional tour manager (Jia Fu) and our tour members were all so friendly, cheerful and caring. Jia Fu is by so far one of most experienced tour guide that my family has encountered. His dedication (we were kept engaged even before the trip), attentiveness, fun loving side and great sense of responsibility definitely made the trip more relaxing and enjoyable! The itinerary was good as we were able to visit the highlights of quite a few countries and the pace was just right as well. The coach and driver which EU engaged was clean and safe as too. What could be improved might be the hotels as some are quite dated and small, especially for my family of 3 that shared a room. Nonetheless, we enjoyed ourselves and it's a value for money trip!

Tour: 15 days Europe discovery + free 2 days Dubai Departure: 15/10/19 Tour manager: Tevin Tevin is a responsible and helpful tour guide who goes out of his way to help us. His knowledge of the places we visited is commendable. Thank you for the fun and memorable trip!

Tour reference:- 10ECCHLS16/19EK 11D8N Europe Highlights +2N in Dubai Tour Manager: Mr. Wang Jia Fu Your service had been way and beyond our expectation. Consistently reminding us to safe keep our valuables. It has been a wonderful and memorable 11days for me and my friends. Thank you Mr. Jiafu!

Tour reference:- 10ECCHLS16/19EK 11D8N Europe Highlights +2N in Dubai Tour Manager: Mr. Wang Jia Fu What an incredible experience and amazing trip we had! Our Tour Manager Mr. Jia Fu was truly brilliant, outstanding, kind, patient, friendly, punctual, and he was very organized and insightful. As a solo and frequent traveler I tip my hat to him for giving such good attention on my seat preference and on my dietary requirement for Vegetarian Meals whether on flights or on the different pit stops we had and made sure everything was well taken cared of. There were so many highlights... We were welcomed with a light shower of snow in Mount Titlis, Engelberg, Switzerland and Mr.Jia Fu spoiled us with bottles of champagne to celebrate for the perfect weather and awesome trip ahead. Every pit stop led to new insights of discovering and exploring beautiful places and our brilliant Tour Manager was always ready with his narration of the history of the land and the people! He is a truly gifted Tour Manager, he had an encyclopedic knowledge of every country we visited and the other countries to discover, he was always attentive to the group and had us laughing always and it was such a bliss to enjoy his golden singing voice during day trips! The beautiful positive spirits of every group member made our trip so special and memorable as well and we’re so blessed for a lovely group we had! The trip was perfectly organized, the accommodations was great, the tour program was scheduled well and on time the food was good, although I’m vegetarian I had the chance to enjoy “ Mussels in Brussels “, and I was truly blessed and grateful to Mr. Jia Fu for giving me the privilege to go out after our day trips to catch up and meeting up with my dear friends in every country we’ve visited and of doing my own night itineraries as well! As I'm a photographer Mr. Jia Fu was very happy to morph the tour into exactly what I wanted, happily timing our trip perfectly so I could photograph every scenery from a perfect vantage point. Just amazing!!! All in all, our trip was well organized, educational, and most of all, full of love and fun! This tour made us feel like we hit the jackpot. Excellent!!! Thank you 谢谢 Mr. Jiafu! Cheers for more awesome and incredible globetrotting adventures!

Balkan tour 21-31 Oct 2019, Tour Manager: Joe Teh My family would like to express our utmost gratitude to our tour manager,Joe Teh for really making this trip an enjoyable and wonderful one. He is professional and really on top of things at all times with his valuable advice throughout the entire trip.He is really an asset of EU Holidays. Well done. Joe. Keep it up. Choo Family

Tour code: 10ECCHLS16/19EK 11D8N EUROPE HIGHLIGHTS + 2N IN DUBAI DEPARTURE DATE : 16/10/19 - 29/10/19 Tour Manager: Wang Jia Fu Just returned from the trip few days ago, wish to especially thanks Jia Fu for his excellent service during the trip. He is a very experience, resourceful, caring, helpful and knowledgeable tour manager. He is very well-organised on arranging the itinerary and planning. He will informed daily activities in advance and the timing of pickup point clearly. In addition, he will WhatsApp the info in chat group also. Haha, not only that, like a “mummy” keep on repeating again and again to remind us to check our belongings. (So thoughtful and caring) He also go a extra mile to buy birthday cakes to celebrate birthday for the members during the trip. Another extra mile, he helping the tour members to check our tax refund and guides us the process at airport. Once again thanks Jia Fu for his hardwork and Make the trip do enjoyable and memorable.

Tour code:10ECCHLS16/19EK,11D8N Europe Highlights with EU Holidays Departure date:16oct2019 Tour Manager Wang Jiafu My first time joined EU holidays for such a big group of 35 paxs to central Europe trip. We are really enjoyed and have a great days throughout the whole trip as we are lucky to a very professional and experience Tour Manager Wang Jiafu to lead us throughout the journey. He is such a caring, helpful and knowledgeable tour manager. My husband and me are highly recommended him to everyone! Jiafu, great job and looking forward to see you again!

Tour code:10ECCHLS16/19EK,11D8N Europe Highlights with EU Holidays Departure date:16oct2019 Tour Manager Wang Jiafu Our first trip with EU Holidays to Europe The guide and tour was extremely good (appreciate this!) and for that our Tour Manager Jiafu deserves a special thanks. He is very experience, knowledgeable, attentive, helpful, humour, extensive service before and after the tour. Both my wife and me would like to thank him for the good service rendered during the trip. We had many great days there, which obviously also added up to the experience. Jia Fu have such a warm personality and highly motivated guide (recommendable!). I truly enjoyed the scenery was beautiful All respect for Jai fu who does a great job there; a true sample of excellent tour Manager Many thanks again and I recommend Jia fu to everyone!

Tour: 12D9N Adventure to the Balkans On behalf of my friends and I, many thanks to Jun Bin, our tour manager, for making this trip a safe, smooth and enjoyable journey!

Tour :10ECCHLS16 Departures: 16/10/2019 Tour manager : jiafu Europe tour 16Oct - 27Oct This is my first trip to Europe with EU holidays. Jiafu is our tour manager. Throughout this trip, his professional attitude & patience that made the whole trip very successful & made everyone’s Europe dreams come true. He is a very responsible tour guide who will make sure that all of us are in a very safe environment. He is also very humorous and his speeches on the bus has never made us bored. And Jiafu has a very good memory! It was a fun trip and everything was amazing although some of the food that was arranged by EU for the trip can be improved but on the overall, it was good. Of course, Jiafu is one of the most entertaining & funny tour guide. Our group members are nice & friendly as well. Besides that, he also has excellent knowledge. He shared lots of travel experiences to us. His tour managing skill & experience are sagacious! It was definitely a memorable trip for all of us. Last but not least, special thanks to Jiafu again who had prepared a birthday surprise for me!

Tour: 14D10N Best of Eastern USA and Canada (Autumn Special) Departure date: 4 Oct 2019 Tour manager: Andy Yuan It was our first group tour experience (we have always enjoyed the freedom of traveling free and easy before this) and kudos to EU and Andy, we may be on the way to becoming tour converts. The itinerary was well organized despite a few misses in the tour meals. However, we were spot on in catching the fall colors and that more than made up for any imperfections in the tour. Andy is a very patient and humorous tour manager, always answering the tour members’ queries with a smile, even repeated queries. He would always try his best to accommodate all (reasonable) requests and the long coach journeys were made more bearable with his funny stories. Last but not least, we made new friends and gained newfound respect for elderly travelers. Til our next group tour then...

Went to Europe and Dubai tour from 16 October to 29 October. Our tour guide is Mr Ong Jia Fu. He is very responsible and know how to take care of the group. I can only say he is full of praise. Really enjoyed myself during the tour. Thank you!

Tour Reference- 10ECCHLS16/19EK 11D8N Europe Highlights + 2N in Dubai Tour Manager - Wang Jia Fu My first time travelling with a tour group and was pretty worried when I heard it was a big group of 35 that there could be many unexpected delays and people reporting late etc but it turn out that all these fears were unfounded. With a experienced tour manager like Jia Fu leading the group, everything went smoothly. He made changes to our travel plans accordingly after doing lots of groundwork on the weather forecast which made our trip to Mount Titlis so worthwhile, where we get to experience snowing which could not be possible if we had sticked to the original travel plans as weather was bad on the mountains after that. His constant reminders on pickpockets and their modus operandi gave us a heads up on what to look out for and be wary of. He was always constantly watching out for us while at tourist hot spots. Tax refund process was never a hassle as everything was guided