Connie is a very experienced tour manager, she will keep reminding us to be careful of our bags and teach us how to spot the “gypsy”. She planned the journey and timing very well and hence we always can avoid the crowd to take nice pictures and also avoid the traffic jam. She brought us one shop after another to find something we wish to buy and won’t feel troublesome or impatient. She is funny and always tell us some jokes and stories that made our trip even more fun.Definitely will choose Connie as tour manager for next holiday!
What makes a tour enjoyable and memorable? A good Tour Manager and good tour mates. We were blessed to have both on this trip.Jiafu is caring and attentive to everyone's need. He was like a friend, a brother, a team leader that looked after each and everyone on the group. He planned everything well and ensured everything went smoothly for the entire trip. I guess experience pays as he knows the places very well, and knows what are the do's and dont's. He even went the extra mile to help get roses as it was our honeymoon trip, a last min arrow i threw to him. So thank you.Jiafu took time to explain and share his experiences and things to look out for on the trip. Safety is also one of his important concern (especially in cities where pickpockets and gypsies roam) and with him around, everyone on the group felt safe. He was like a secret agent, looking for danger around us.His knowledge in watches is also a plus so anyone visiting Switzerland for Rolex etc can get some advise from him. And for shopping, Jia fu helps everyone with their tax refund so we are worry-free when we shop. I don't see any tour guide who does that and going that extra mile (even at the airport) to help everyone. And trust me.. the tax refund is pretty confusing.Many had this misconception of tours being rushed and too little time to do things. In fact, we felt the opposite. Ample time given at each location to wander and takes lots of photos, and free and easy time to roam around, sit down have a coffee and enjoy what the countries offer. It was a breeze moving from one place to the other, one country to other as well. Enjoy the holiday, take photos, eat and sleep. Let Jiafu do the work.Highlight of the tour for us was the stay in Switzerland; Berghotel, Trübsee. We got a hotel room with the view of the Alps, staying right up in the mountains. And the dine at Moulin Rouge (optional tour ) was well worth it.Most hotels were of good standard. Food was generally good. Only had 2 meals of Chinese food and the rest was mainly local and western food. Thankfully.Going for a tour with EU so far didn't disappoint. From the signing up of the package with the excellent sale service staff (Jeremiah) who was friendly and detailed with what we were paying for, to having Jiafu on the tour to round off a fantastic trip. Everyone from the tour have utmost praise for Jiafu's professionalism and work ethics as a tour manager. Definitely an asset to EU Holiday.I would go on another tour with EU, hopefully with Jiafu or another tour manager as good as Jiafu. Thanks again Jiafu. see you on our next adventure.p/s: 2N in Dubai would have been better with a tour manager, so I think that is 1 part EU Holiday can do to improve.
The tour was my first experience to Lapland to see the Aurora Borealis and was recommended by my sister who went for a similar tour last year with EU Holidays. I enjoyed the tour immensely n was able to see the northern lights on 2 occasions in Kirkenes and Rovaniemi. The tour was well organised, smooth and efficiently led by Sebastian who gave very clear instructions and explanation on each of the activities carried out. The group was briefed thoroughly before each activity on when to meet, what to expect and what will happen after the activity. Briefing of the next day’s activity was given the day before, the hotel that we would be staying, the facilities at the hotel and the shopping centres, eating places around. Although we couldn’t see the aurora during our night bus aurora hunting in Rovaniemi due to bad weather, he closely monitored the weather situation and voluntarily took us to the riverside in Rovaniemi on the last night when the sky was clear to see the aurora. It did appear and we were thrilled to be able to see the aurora for the last time before we left for Helsinki n home. Thanks, Sebastian and we greatly appreciate you going the extra mile for us so that we will not be disappointed. Kudos!! Will be glad to highly recommend EU holidays to others and to join its other tours!! Sincerely, Georgie & Alice Ong
Our tour manager, Sebastian Mak, was efficient. Our Finland tour went well without any hiccup. We enjoyed most of our itinerary, esp the husky safari and the aurora hunting. Managed to caught the northern lights on two nights, thanks to Sebastian.
This was our 3rd time joining a Europe tour by EU Holidays and had been the best. Special thanks to our Tour Manager, Paul for making this a relaxing holiday.Though he was away in Europe leading another group before ours and will only be able to meet us on the day when we arrive at Barcelona, he got in touch with tour members one week before the departure date.During the tour, he repeatedly reminded us to take care of our belongings. Every night, he whatsapp us a simple itinerary and weather forecast for the next day. He would also inform us that breakfast is ready in the morning, ensure that tables are arranged for big group for breakfast and even give up his own table to tour members as the restaurant is small. He offered to take pictures for us so that we do not have to “wefie”, shared his knowledge on destination that we went and experience on how to avoid jetlag, bought snacks to share with everyone for long journeys, prepared extra coins in case required for toilet stop and organised a mini Xmas party to break the ice within tour members. Before the end of the tour, he held a quiz with prizes to “test” our knowledge. To ensure a smooth process in our VAT claim, he checked every single piece of VAT claim form for all the tour members. One of our tour member’s luggage was delayed, he provided guidance on the insurance claim process though he was still on his way back.Every small unnoticeable act that he has done is to ensure that all of us have a enjoyable and relaxing holiday. Though he has been leading tour groups one after another during this season and ours is the last for the year, he did not show tiredness and always greet us with a smile everyday…. this shows that he has a passion for his job.
Miss Tammy Tan has done an awesome job in taking us around the whole of Europe and Dubai with a tour group of around 30ppl. It was my first time seeing a tour guide that was trying her best in touring and entertaining us. She was very concerned with our well-being and sought to ensure that we had our skin moisturised due to the weather by sharing with us her moisturizer. She listened to our concerns and tried to extend the shopping time even with the limited time we had. It was great that she kept reminding us about the pickpockets and all as it kept us alert due to the safety there. Overall, we had a wonderful time in Europe due to the tour guide being so engaging with us. I would recommend EU for whoever who wants to go Europe with a tour group.
Ong Kiong Liang
Was an amazing trip giving us a chance to experience 6 different countries. Alicia is a patient and knowledgeable guide giving us alot of info on the places we visited. She's enthusiastic and very helpful, would definitely love to travel with her again!
My 2017 Christmas season was celebrated with EU holidays. All my colleagues and friends had a good time with sights seeing, shoppings and even have a fun breaking time for Sledging on Mount Bussalp (Switzerland) . We were well taken care by our Tour Leader Tammy Tan. She never let us have time to feel bored. All Thanks to my Bosses for giving me a wonderful trip.
One of the best tour I had in recent years. Huiqing has been very caring and thoughtful throughout the trip. Her knowledge of the land's history, significance, culture and people is astounding. She is very flexible and calm in planning of schedule despite obstacles faced. Huiqing is always professional and enthusiastic, not forgetting her contagious laughter. We never felt in danger or uncomfortable on this trip and definitely a tour guide I will love to approach should I want to travel again.An amazing tour in Europe with our amazing tour guide Huiqing. Thank you for the memorable experience!Cheers!
23-12-2017 至 05-01-2018EU歐洲精選遊領隊Huiqing Ng 有耐心，會把事情做好，遇到事情都是說好話和安慰的話，耐心靜靜的處理，所以我給她五顆心。�
Hi Huiqing, I am well thank you, we are back to busy life after our amazing trip. Thank you for all your organisation of the tour, we had a fantastic time. I’ve spoken with my family about any feed back they have and this is what they came up with: We were very happy...We wish our yearly family vacation can meet you again. And we had the good impression of EU Holidays Pte Ltd. Start from you.Thanks & Best regardSam Lim Tiong Kip
The tour manager @jeremiah is an excellent tour guide for our group. He went above and beyond his duty to look after our group like giving us a brief orientation of the city during our free activities time. Giving us reliable and sincere advice on which optional tour or safari activities we could take on. He is polite, humble and attentive to our needs. The last dinner at the igloo 3 course meal is our best meal throughout the whole tour.Once again, thanks for the wonderful Finland tour and successful Aurora chasing...
Tour Leader Tammy got lots of surprises in store for us. She made few last minute recommendations to adjust to the majority’s preferences. The food arrangement was also well arranged etc. Last but not least, I really enjoy the snow sledging activity at Mt Bussalp (Switzerland)! �
Ang Kok Hwa
Thank you Shiqin for being such a wonderful tour leader.The first day was a tough day because a friend whom i recommended to join Eu Holidays had an old leg injury acting up and was having a tough time catching up,but when we approached Shiqin , she was all ears and was understanding and was quick to adjust the pace .We could see how efficient and responsible she was...one minute she was at the front of the tour group, and the next she was at the back of the group making sure none was left out.(32 in the group)We don't know how she did it, but we were thankful for her constant care and keen eye for details.Throughout the trip, we had lots of laughter and fun and we even dubbed her our Goddaughter. She was also informative , knowledgeable and helpful.We were very pleased that due to her foresight, she managed to arrange the optional tour to Venice in the morning of the last day of the tour.(although we were given to understand during the briefing that this option might be tough to arrange as our flight home was in the mid afternoon and not at night).So thank you Shiqin for a job well done.We herewith wish to also thank all our group tour members for a wonderful and enjoyable trip.From Juat ,Angela and respective Families
Loh Juat Lan
It was really an awesome experience and would definitely plan my next Europe trip with EU Holidays again.Professional and well planned.Will not forget the part where our tour manager run in to tell us that there’s strong aurora outside when we were all happily feasting on our king crabs. Definitely worth it to chiong and wash our hands and dress up to head outside to see the beautiful aurora.Also not forgetting the night living in Snowman World Igloo and the hot tub experience.Food wise, just need to get use to the food for some parts of the trip.Other than that, gonna look forward to the next Europe trip with EU~ �
Ang Shu Hui Angeline
We have just returned from our trip to the Balkans with Alan Cheong as the Tour Manager.A tour manager can make or break a trip. We are so glad that we had Alan who was a very dedicated, responsible, patient, positive and entertaining Tour Manager.One week before departure, Alan was already sending updates on the weather and advising us on what to bring for our own comfort. He was very communicative at all times and made sure all our queries were answered.All throughout the trip, he sent us daily updates on weather and timing reminders. He was constantly checking on us, to make sure we are comfortable and our needs are met as much as possible, even in the plane!!With a group of 30 people from different walks of life, it was definitely not easy to manage but he did his job well. He was very good with timing so all our activities were carried out smoothly.Overall, we had a memorable time and we sincerely appreciate Alan for making it a success.Thanks Alan :)