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Testimonials

Testimonials




Tour: 13D10N Eastern EuropeDate: 20 Nov 2019 - 02 Dec 2019Tour Manager: JoeyThis will be our 04th tour with EU. We had a great time with chill planned itinerary.Our tour leader, Joey had been awesome throughout the trip. She is really helpful as a tour leader & made sure everything was in place for the trip ...... places of interest, meals, accommodations and the traveling time, to avoid any delay in the schedule.She made us feel comfortable throughout the trip.Joey's recommendations & reminders were really a great helpful.Thank you so much Joey and EU holidays for such memorable experience!Jason & Chitra


Jason Raj

  • Tour: 11EEMUCW20/19EK
  • Tour Manager: JOEY NG
  • Date: 20/11/2019 - 02/12/2019

Tour name: 12D9N ADVENTURES OF BALKANSTravel date: 26NOV2019 - 6DEC2019Tour manager: Kenneth NgThis is the second time that my family has joined EU Holidays for our holiday, and I have to say that it has been a wonderful experience. The locations selected are breathtaking and give us a great insight into the various countries in the itinerary. Most of the hotel selected afforded us spectacular views or gave us an opportunity to get some shopping done. We were very impressed with the hotel at Dubrovnik as we heard from Kenneth that it was not easy to book it. This hotel at Dubrovnik offered us a great view of Dubrovnik Old Town next to the sea, along with spectacular views of sunrise and sunset. The bus ride for the tour is smooth overall with little to no discomfort, which shows the driver’s professionalism.Kenneth, our tour manager, has been very helpful and attentive to our needs from start to finish. He went all out to ensure everyone’s comfort when it comes to food, such as the provision of condiments such as chili sauce and mayonnaise as he knew that some of the food served there might not suit our taste buds and even offered some snacks on the bus. Furthermore, he would send every family a message on the daily check out timing and the itinerary for the day to make sure that we were prepared for any weather or last minute changes. He constantly looks out for the safety of all the members, especially the elderly, when we had to walk on paths that were steep or wet.One of the great experiences from the tour leader I would like to highlight is when we were at Dubrovnik. My father was not feeling well after the bus trip, and Kenneth came to our table to ask if my father was fine and if he needed anything. He went out of his way to make some porridge for my father as he was unwell. We are very grateful for his professionalism and attention to the comfort of everyone in the tour.Overall, we would like to thank Kenneth for the good service and doing his utmost best to provide quality service to customers and families under his care. It reflects positively on the company, showing that the EU Holidays will go the extra mile to give customers a positive experience. We would recommend EU holidays to our friends and family.


Henry Jong Jia Hua

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

Just back fr. a 12D9N Adventure to Balkans fr 27 Nov to 7 Dec 19. It had been a fruitful and nice trip. Our tour manager, Kenneth Ng, had been very helpful and responsive with all the requests and he was pretty thoughtful too. The titbits and chili sauce he had provided during the trip added sparks to our meals. He would constantly look out for the members’ safety throughout the trip, thanks Kenneth. This was our first trip with EU and would join EU again, and would prefer to have Kenneth for our next trip.


Christine Owyong

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

Tour name: 12D9N ADVENTURE OF BALKANTravel date: 26NOV2019 - 6DEC2019Tour manager: Kenneth NgWe just came back from our holiday yesterday. We were on our honeymoon and this was our 1st time joining EU Holidays. Our tour mgr was Kenneth and he’s very informative about the places we will be going and provides us the info every day about our next destination and the temperature as well. He makes sure we are comfortable and had fun throughout the trip. He always helps us took beautiful photos. He’s always so helpful and recommended the different restaurants we can try for those days where meals are not included and souvenirs we can buy.In every new place, Kenneth always make sure to remind us to be careful about our belongings and to stay safe.Even though this was our 1st time joining EU holidays, we had such a great experience with the tour and tour mgr. For our next trip, we will not hesitate to join EU holidays again and hope to have Kenneth as our tour mgr again.Keng Boon & Korin


Korin Seah

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

Steve Loh our tour manager is wonderful! Caring, funny and he knows his way around. He made much effort to stay up to check on possible aurora sightings. Everything went smoothly. On days when meals were not included, he has great recommendations. Great itinerary. Thank you EU. Thank you Steve.


Janice Goh

  • Tour: 11EFN10W28/19AY
  • Tour Manager: XIAO LOH
  • Date: 28/11/2019 - 06/12/2019

I used to hate tour groups but this 10D7N WINTER FINLAND + KING CRAB SAFARI tour changed my perspective completely! Our tour leader, Steve (Xiao Loh), is very good at managing the group. He is very knowledgeable, giving us good advice, be it for food, places to see, where to buy stuff and which local tours to sign up for. I think he did a fabulous job managing our expectations of seeing the Aurora Borealis. Although we didn’t get to see it, he is right to say that the trip isn’t just about seeing the lights.He is also very responsible and catered to all our needs. On our free day, he was prompt in responding to our queries on whatsapp and waited around the hotel lobby to see what we needed. With the younger members of the group, Steve is firm yet patient. He is great with kids.I think this tour provided us with unique experiences at affordable prices. The pace was great and the accommodation was superb, perfect for seeing the lights. The kelp-glass igloo just blew us away.Overall, this tour with EU is value for money, enjoyable and made more memorable because of our awesome tour leader, Steve. Thanks for the great experience!


Alice Ng

  • Tour: 11EFN10W28/19AY
  • Tour Manager: XIAO LOH
  • Date: 28/11/2019 - 06/12/2019

We were on a 12day/9night Adventure of Balkans tour between 26Nov to 6Dec 2019 under the Tour Manager of Kenneth Ng. I would like to commend Kenneth for his professionalism and care of the entire group throughout the trip. Kenneth made advance preparation and ensured that the programmes on the itinerary were smoothly enjoyed by the group. The only issue (shock) we had was to find out there was a $600/- per pax difference in pricing between us and the rest of the group who had booked earlier. We felt we overpaid and the price difference was not justifiable despite the timing difference in booking.


Alan Tang

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

Tour name: 12D9N ADVENTURE OF BALKAN Travel date:26NOV2019 - 6DEC2019 Tour manager: Kenneth Ng Review : this is the second time we travelled with EU holiday and we had one of the best holidays here in the Balkans led by Kenneth who did his utmost to ensure we had the best holidays possible. He took care of elderly in the group every step of the way. So far I find the differentiating factor of EU Holidays compared with other agencies are the tour managers who have made all the difference . Kudos to Kenneth for a job well done!


Bernard Keh

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

Good and reliable services. Our tour guide Kenneth Ng was always alert and helpful. Our group have a mix of young n old people he always look out for us to make sure are safe and take care of our needs.


Tan Jia Jun

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

Very professionalised and meticulous tour guides that all i have encounted for all the past tours with EU. Especially this trip in the Balkans was a pleasure meeting Kenneth Ng our tour guide. Keep up the good job Kenneth!!


Zng Dimension

  • Tour: 11EEBALW26/19EK
  • Tour Manager: KENNETH NG
  • Date: 26/11/2019 - 07/12/2019

10D7N Spain & Portugal 21-30 Nov 2019. We had a wonderful experienced. Our tour manager Darien Tang, was great, he never left us idle, he gave us optional tours to explore more of the cities/ countries we are into, which is what touring is all about- exploring. He went above and beyond his duties to accommodate us all. He is highly recommendable! Thank you EU and Thank you much Darien for an unforgettable journey. Erwin & Shieryll


Erwin-Shieryll Raqueno

  • Tour: 11ESP10W21/19LH
  • Tour Manager: DARIEN TANG
  • Date: 21/11/2019 - 29/11/2019

Our first experience with EU Holidays was in 2018 when we went on the Spain & Portugal trip. The tour manager then was Ben Lam. My family was very happy with the travel itinerary and especially Ben who gave us such good impression. Because of Ben's excellent service, we booked our tour to Balkans this year again with EU holidays. We just came back on 30 Nov and this time round, our tour manager was Ann Soo. Wow! Seems like EU Holidays has the right strategy to engage good tour managers to lead the group. It was also another great experience with Ann. Kudos to both Ann and Ben! Good job and we'll definitely engage EU Holidays for our next trip!


Dorcas Tan

  • Tour: 11EEBALW19/19EK
  • Tour Manager: ANN SOO
  • Date: 19/11/2019 - 30/11/2019

Thank you, Ms Anne Yeo! We are having a great time in Spain and Portugal! We really appreciate everything that you have done for us, always taking the extra mile to ensure that everyone in the group is well taken care of, paying out of your own pockets to buy titbits and good wine for the the group to taste, and introducing all the exotic photogenic spots for us to take beautiful photos.


Misi Ng

  • Tour: 11ESMADW27/19LH-R
  • Tour Manager: ANNE YEO LEI CHOO
  • Date: 27/11/2019 - 08/12/2019

Went with EU holidays for the Finland Norway King Crab Safaris with Luke as the tour manager. Would to thank Luke for his good service and constant reminders on the daily schedule, activities, etc in person as well as in group chat. Without fail, someone will ask the same questions again and he would patiently repeat them all over again. When questions or helps were posted, he responded promptly. He also would help and offer to take photos without being asked. He is polite and accommodating. He followed up with our group photos promptly. It was great to have him as our tour manager. Thank you Luke.


Ah Phek

  • Tour: 11EFN10W22/19AY
  • Tour Manager: LUKE SOH
  • Date: 22/11/2019 - 30/11/2019

On behalf of our group, my wife and myself, we would like to request you to post on your EU website our special compliment message of our tour manager, Mr. Jeffrey Hoh for his thoughtfulness, meticulousness, care, responsible, excellent, safety in priority and professional services rendered to our group tour from 26 October to 10 November 2019 covering Italy, Rome, Pisa, Siena, Tuscany, Venice's Islands, Milan, Switzerland: Interlaken, Lucerne, Engelberg, Germany: Lake Titisee in Black Forest, France, Paris and Dubai.  Jeffrey is a very low profile tour manager who does not show off but he is truly an expert in the travel industry.  We enjoyed our association with him as our tour manager, short it may be but very fulfilling journey throughout the 16 days tour.  Having observed Jeffrey throughout the 16 days, it is clear to us that he possesses the requisite skill and knowledge in his work.  In all aspects of his work, he has proven himself both on a professional and intellectual level.  We strongly recommend that he be commended with an award by your company which he long deserved it and he will be given more opportunities and first priority to lead more long haul tours as he has shown himself worthy of the high standards that the travel industry rightfully demands.  We have every faith that Jeffrey would show himself the first class standards in leading each tour.  We really look forward to have Jeffrey to lead the tour we will be joining in the near future with EU Holidays!


Bernard Chia

  • Tour: 10ECERPS26/19EY
  • Tour Manager: JEFFREY HOH
  • Date: 26/10/2019 - 09/11/2019

Southern Europe 3D10N SPAIN & PORTUGAL Tour Manager: Mei 21Nov~2Dec Enjoyed this trip and met many nice and friendly people whom became friends. Tour manager very accommodating and knowledgeable to top it up she can even speak Spanish! Recommend


William Ho

  • Tour: 11ESMADW20/19EK
  • Tour Manager: MEI WAI KUAN
  • Date: 20/11/2019 - 02/12/2019

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