Tour: Balkan 12days/9nightsDate: 17th-28th Dec 2019Tour Manager: Steve KwanThis is our second trip with EU Holidays and we must admit that it was NOT a disappointment. We booked our tour package through Ms Puteri Nadia who tirelessly provided information on different packages and was forever willing to answer every question we had pertaining to our year end holiday.During the holiday itself, our tour manager, Mr Steve Kwan, went all the way out to make sure that everyone was well taken care of. As Muslims, we hv food restrictions. Steve ensured that we had alternative food that catered to our diet.He made it a point to call each hotel/restaurant to enquire if they are able to provide other staples for us.He was patient and always there to render assistance to each and everyone of us.Steve went an extra mile by making sure that we, husband and wife, had rooms with double beds while our two boys had rooms with twin beds.Steve was always trying his best to please everyone in the group, putting our needs above his.We will not hesitate to recommend EU Holidays to friends and relatives due to the excellent services provided by their employees.Thank you from Othman and family.
My first Europe holiday with EU holidays was remarkable!11 days 8 nights , Europe highlights + 2 day in DubaiMr. Andy Thong , a calm & fine gentleman, and he was our tour manager. Andy took very good care of the group, our well being and including the bus drivers and our local tour guides. Our group members range from 10yo - 78yoFrom the awesome communications, recommendations , photography, and best of all, remarkable time Management ( shopping , sight seeing, tax refund at hotels , travelling from places to places.Prior to the day of departure @ Changi Airport, I texted Andy as I needed his help to bring a chiffon cake up the plane on behalf , as I wanted to surprise my hubby , for our anniversary which was around the corner. After the seat belt sign was off, he walked to our seats with a warm smile, and presented the cake to my hubby. Its a very heartening moment.He even went the extra mile to give us a surprise on our actual day at Lake Titisee, Germany. The rest of the tour group members celebrated our joy coupled with our anniversary.Everyday without fail, we are always greeted with Andy's warm smile and what's planned ahead for us for the rest of the day. Everything just seems so smooth sailing
Tour: 10 DAYS 07 NIGHTS ULTIMATE TRAIN TOUR OF SWITZERLAND + 2 NIGHTS DUBAIDeparture date: 15-26 DecTour manager: Joe TehJoe Teh is an effective and concerned tour managerwho really take care all of the members.As a muslim, we have concerns eating meat at Switzerland although EUHoliday mention about non-pork and lardand he handle that concern very well.Once, one of the members was out of sight and went to the toilet.He stayed back and ensure her well being while the rest of the members to the next destination.The trip is not really perfect though due to weather in Switzerland but Joe Tehprovide a good alternative to Schilthorn.The train tour is not a normal tour in which you just sit in the coach.The journey is 90 % train which lets you embrace Switzerland's lifestyle and enjoy the mountain view.
Tour: 16D13N Europe Discovery +2N in DubaiDeparture: 7th to 24th Dec 2019Tour Manager : Maybelle PhuaMy family & I had a wonderful & enjoyable trip under the good leadership of our tour Manager .She always recommend good local food to us which we enjoyed very much.Last but definitely not the least, Our heartfelt Thank you to our Tour Manager Maybelle for a well organized tour...We are really grateful & fortunate to have her as our Tour Manager.
Our family would like to thank our tour manager Maybelle for her wonderful arrangements, extensive knowledge and kind assistance. She has helped us in many ways beyond expectation. From checking and settling our VATs to finding medical solutions for our family, Maybelle truly cares and hopes that everyone enjoyed their holiday. This 18 days Europe trip is definitely an enjoyable and unforgettable one. Thank you so much Maybelle.
Good service and professional Tour Manager in Europe.Special mention TM Jason Yeong during our trip this December 13-12 to 31-12-19 tour to Milan,Switzerland,France,Brussels and Nederland.Well dome Jason
Thomas Koh Mc
A big thumbs up to Mr Kevin Cheng who was our tour leader for our trip to Europe on 17/12/19. He was a patient, dedicated and friendly person who are responsible to everyone that was under his care. We really appreciated his good self and enjoy the trip very much.. Good credit should be allocated to him for his dedication and good job..!!
Name of Tour: 10Days Italy FiestaTour Manager: Sabestian MakDeparture Date: 11Dec 2019This is the first time our family have travelled with EU Tour. Turned out to be an excellent experience primarily due to our tour manager, Sabestian Mak, who has truly made a difference. He has provided great travel advice and also reminded us of pickpockets. Most importantly, he made a concerted effort to send short reminders via WhatsApp msgs to each family at the end of each day for the next day programmed and itinerary.I thank Sabestian for leading our tour group and wish him continual success!
Name of Tour: 10Days Italy FiestaTour Manager: Sabestian MakDeparture date: 11Dec2019Our family recently joined EU Holidays’ tour to Italy which also included a 2-night stay in Dubai for our annual family holidays. There is no doubt that this is one of our best guided tours we have experienced in many years. Kudos to Sabestian Mak, our tour manager for this trip who has really made this trip a whole lot more enjoyable than we have anticipated. He has provided important travel tips specifically for the cities we visited, reminding us of pickpockets which are rather prevalent in certain parts of Italy we visited and at times, also helped to take many family photos for us.I would like to take this opportunity to thank Sabestian for a job well done and I would strongly recommend my family and friends to join EU Holidays for their holidays, especially led by Sabestian.
Keng Swan Quek
Name of Tour: 10Days Italy FiestaTour Manager: Sabestian MakDeparture date: 11Dec2019Had an enjoyable stay at Italy and Dubai with Sabestian as our tour manager! He is very responsible and he never fails to advise us on things to look out for. My family and I had a fun and memorable trip. Our heartfelt thanks to Sabestian!
Su Ning Quek
My wife, son Ethan and I have just joined the Iceland tour organised by EU holidays. The manager for this tour was Kenneth, he is a kind and very professional tour guide in this tour. We enjoyed blue lagoon, secret lagoon and also joined the spa with -5C degree cold weather. Water was about 38/39C. There were also interesting scenery like diamond beach and Glacier tunnel etc....all 26 of us are happy with his service. In the coach he also provides hot ginger water and biscuit etc.. all of us happy with his professional service and would recommend our friend to join EU holidays for your. Thanks CT
Koh Chon Tong
We appreciate our manager Kenneth giving us hot milo and ginger tea in the cold glacier weather. Kenneth is roffectioner and caring helpful
Thumbs up to Jia Fu for my Europe + Dubai Trip in Dec 2019. A responsible tour manager who constantly gave clear instructions/ reminders and safety tips throughout the entire tour. Also appreciate his sharing which made the coach journey less tiring. In future, would definitely like to participate again in a tour group led by Jia Fu!On the other hand, thumbs down for the local tour guide/ manager for Dubai:- Poor communication skills (unclear/ too soft);- No sight of him on the 2nd day; and- No reminders on the timings for the departure day (only communicated to us once on the 1st day).
Lian Bing Han
We had wonderful experience traveling with Kenneth EU Holidays for 10D7N Northern Light of Iceland. Unfortunately no aurora light were seen but magnificent view of Icalamd Landscape n Falls.. a flat land with lots of surprises. I will visit again Iceland for the miss of Aurora.
Tour : 10D7N Italy Fiesta Tour + 2N DXBDepartures: 8 - 19 December 2019Tour manager : John FooIt was a wonderful trip! My family enjoyed it very much. Haven't taken a group tour for many many years. The Tour manager John was funny and patient with the group. We were also very fortunate to have nice and friendly tour members too!John was very helpful and gave us good advice. He constantly reminded us of pickpockets and offered to take many family photos for my family.Overall, we had a wonderful holiday. I would like to thank John for his dedication and great service.Dec 2019
Name of Tour: 10Days Italy FiestaTour Manager: Sebastian MakDeparture date: 11Dec2019My son and I just had a 13days tour in Italy and Dubai. This trip is definitely very enjoyable and memorable one as we had Sabestian Mak on board as our tour guide. He is a person with great humor, knowledgeable, responsible and also a good joker who can brighten up the smile and laughter during the bus journey. He is very helpful always offering to take photos, advising us on what clothing to put on the next day, which place has the best food and etc.I hardly come across a guide who have such qualities and he is definitely an asset to EU Holidays.I would recommend my relatives and friends to him.Sabestian is probably the best guide i know.From Vernon Lim.