×

about us travel insurance

business travel travel essentials brochures contact us careers

Testimonials

Testimonials




Tour:15d12n EUROPE CENTRAL + Dubai 3days 2 nights (free) Date 03.09.2019-20.09.2019 Tour manager :Mr Ricky Tiang 我父母第一次去欧洲也是第一次参加新加坡团欧洲游。团友17人和一个旅游经理,从不认识到变成好友(像家人一样啊)。旅游经理 Mr Ricky经验丰富,有话直说,幽默,友善,有责任感。真的很感谢他一路都很照顾团员,特别是团里最年长的(我的二伯母),提醒小心扒手等等。最重要是他好会拍照,拍的每张照片都美美哒。也是他们最难忘的海外中秋节,有灯笼拿,有月饼吃


晴儿火焰

  • Tour: 09ECDISS03/19EK
  • Tour Manager: RICKY TIANG
  • Date: 02/09/2019 - 18/09/2019

I would like to compliment our tour manager of Central Europe Trip + 3D2N Free Dubai Trip (03-20 Sep 19), Mr. Ricky Tiang for bringing us an enjoyable and unforgettable journey in Europe! This was the first time my hubby and me joined a tour for holiday, Ricky has provided us a well-planned and guided itineraries throughout the whole journey. Thanks to Ricky for being an awesome photographer for us on top of his funny, cheerful and detailed tour sharing on the trip. He took care of all our concerns and gave us useful recommendations in each countries. Many thanks to Ricky, we had a memorable trip in Europe and I love all the photos taken by him ;)


Grace Tnf

  • Tour: 09ECDISS03/19EK
  • Tour Manager: RICKY TIANG
  • Date: 02/09/2019 - 18/09/2019

Tour name: 10D7N Amazing Turkey Travel date: 06SEP2019 - 14SEP2019 Tour manager: Kenneth Ng / Rukiye I would like to especially acknowledge some wonderful people who made this trip very memorable. Our Tour Manager Kenneth Ng was very generous and thoughtful, plying us with delectable snacks every morning, chilli sauce and mooncakes to celebrate the Mid Autumn Festival at the Chinese Restaurant on our final night. When I fell and injured my knee both he and Rukiye were very helpful and kind. Kenneth was always there throughout the rest of the trip to offer his strong hand to help with my luggage and help me up & down the coach. He made a special trip to the pharmacy and gifted me with a much needed knee guard for my swollen knee. Both he & Rukiye kept enquiring about my condition. I would also like to thank very much the restaurant manager of the Best Western Premier at Cappadocia who provided me with ice compresses from the time of my arrival to when we departed from the hotel. At breakfast, he sought me out to tell me that he had already given my guide ice compresses which I could use through the day. He even assured me that even if I needed any more, his staff would provide me with the ice compress even late at night. This injury was distressing for me and an inconvenience to many around me, but I saw the best of their sincere kindness, provision and hospitality. Kenneth also stayed in touch with me when we returned to enquire about my condition, advise me and he promptly sent me an accident report to facilitate my medical claims. He is a very meticulous & careful Tour Manager who would send us a WhatsApp message every night to tell us his room#, our itinerary for the following day, predicted weather conditions and what we needed to prepare or how to dress. Kenneth, Rukiye & our driver Mr Sardik were an excellent team that took us safely to visit all the lovely places and share their knowledge of the rich history of the Byzantine & Ottoman empires, the Turkish economy and culture. Rukiye also shared generously from her knowledge of Islamic philosophy, Greek & Roman mythology and readings of Homer's Iliad & The Odyssey. Mine was not the only medical situation on this trip and Kenneth was very attentive to the needs of that person making accommodations to help also. My husband & I would love to travel with Kenneth again.


Selene See

  • Tour: 09MTISTS06/19SQ
  • Tour Manager: KENNETH NG
  • Date: 06/09/2019 - 13/09/2019

I’ve a splendid of 2weeks indulging in Europe/Dubai tour esp with our tour manager Paul (12sept to 27sept)who is so attentive and knowledgeable. Best tour manager ever and a big Thankyou to him.


Sharon Sim

  • Tour: 09ECERPS12/19EK
  • Tour Manager: PAUL TEE
  • Date: 11/09/2019 - 25/09/2019

Tour : 12D9N Balkans Tour Departures: 4 - 13 September 2019 Tour manager : Jia Fu This entire tour has been a very enjoyable one, thanks to the amazing efforts put in by our tour manager JiaFu. Throughout the trip, he has shown great work ethic and efficiency. He dealt with our inquiries and needs with professionalism and expertise. In addition, his ability to lighten the atmosphere with jokes and stories was also a highlight to the whole trip.


Joyi Then

  • Tour: 09EEBALS03/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 02/09/2019 - 13/09/2019

My inaugural odyssey trip to Central Europe in September 2019 comes to life where series of interesting places, Experiences with Lunch and Dinners events, Mid Autumn Festive Celebration nicely packed and filled with eventful awesome joy, laughters, and safe journey. Kudos to Mr. Ricardo Tiang and his team for their dedicated, orientated customer and professional services rendered.


Daniel Ho

  • Tour: 09ECDISS03/19EK
  • Tour Manager: RICKY TIANG
  • Date: 02/09/2019 - 18/09/2019

Tour Reference: 09ECDISS03/19EK Tour : 15D12N Europe Discovery + 2N Dubai Tour Manager : Ricardo Tiang If there’s one word to describe about our trip it will be “AWESOME”! Our tour manager Ricardo prepared us well even prior departure date in texting my husband on the logistical arrangement. During the trip, Ricardo ensures our safety at all times & assisted us to his best ability. He is very experience & knowledgeable & will always do a briefing on the coach on the way to our next destination to prepare us of the historical artifacts (before he handed us over to the local guide upon arrival). On the mid-autumn festival (八月十五) Ricardo organized a pleasant surprise lantern & mooncake celebrations- we all carrying candle-lits paper lanterns outside the hotel compound & eating moon cakes - we had much fun & laughters and an unforgettable 中秋节2019! Kudos to Ricardo! My husband & I are thankful to you for making our 30th wedding anniversary trip a memorable one! Despite experiencing great pains & discomforts in his backs & legs, Ricardo didn’t compromise on his detailed attention & cares towards us - hope you will recover soon before your next trip, Ricardo! Many thanks for taking care of us so well during our trip!!!!


Erica Ong

  • Tour: 09ECDISS03/19EK
  • Tour Manager: RICKY TIANG
  • Date: 02/09/2019 - 18/09/2019

We like to thank Mr. Dyan Teoh for taking good care of us during the Eastern Europe Tour from 3 to 15 September 2019. This is our first Europe trip and never anticipated a lot of walking and climbing steps but with Dyan’s concern and caring, he gave us the confident to carry-on. He is always there when we needed him. He is very knowledgeable, focus, friendly, safe-conscious, patient and tremendously helpful. EU had found a right person to take care of us. We will definitely appoint EU Holiday to arrange for our future tours and also recommend to our friends and associates.


Alan Cheong

  • Tour: 09EEMUCS03/19EK
  • Tour Manager: DYLAN TEOH
  • Date: 02/09/2019 - 14/09/2019

My family and I (Group 7) were very satisfied with our Europe trip dated 11 to 20 September 2019. Especially when we have a tour leader like Kevin Cheng from EU, he is responsible and always make us feel ease when he is around. We will be glad to follow his tour next time too!~ A big treasure to EU Holidays too!~


Yeo Kai Ling Jessie

  • Tour: 09ECCHLS11/19EK
  • Tour Manager: KEVIN CHENG
  • Date: 10/09/2019 - 22/09/2019

Tour: 13Days Highlights of Eastern Europe Travel dates: 10Sep2019 Tour Manager: Sebastian Mak It was an enjoyable and well-paced trip. Sebastian’s knowledge about the European history is commendable, and he expresses well in English. He was very helpful and ensured that all of us were safe and sound even when we arrived in Singapore. I would highly recommend him as a Tour Leader.


Patricia Wong

  • Tour: 09EEMUCS10/19EK
  • Tour Manager: SEBASTIAN MAK
  • Date: 09/09/2019 - 21/09/2019

Tour: 13D10N Highlight of Eastern Europe Travel Dates: 3 Sept - 15 Sept 2019 Tour Manager: Dylan Teoh This is my family's first tour with EU Holidays and we are pleased with our holiday experience. Dylan was approachable, helpful and patient with the group throughout the trip, constantly advising and giving us reminders. Thank you, Dylan, for the great experience and memories.


Janet Fong Chan

  • Tour: 09EEMUCS03/19EK
  • Tour Manager: DYLAN TEOH
  • Date: 02/09/2019 - 14/09/2019

To EU Holidays,With reference to my Tour code 09ECCIFS04/19LH (10D7N Italy Fiesta) with the Tour Manager Mr Ricky WooI would like to feedback on his exceptional good service and made me a return customer to EU Holidays for sure.Below are the detailed highlights to share with EU Holidays:1. Rapid Response TimesDespite of Mr Ricky kept on reminding us to take good care of our valuable belongings from the first day till last day of the trip, unfortunately some of teammates still lost their cash in the bus and hotel.Mr Ricky was quick in responding to manage their anger and disappointment, brought them to police station for reports and statements, obtained necessary for insurance claims.One of our tour mate even left her bag in the Highway service stop (passports and cash inside),Mr Ricky requested the bus driver to contact service stop staff immediately and arranged a taxi to send the lady and her husband to retrieve their belongings without delay others' time.He was fast and experienced in trouble-shooting.2. Emotional IntelligenceWe met 4 bus drivers throughout the trip. The long distance coach driver Mr Genaro (if i spell correctly),he was ill-mannered and impatient. Every morning,  Mr Ricky would communicate with him on the daily route and time schedule. The bus driver was uncooperative, tried to make things difficult and even shouted loudly in Italian language on the bus.Mr Ricky was humble & good patience to discuss with the bus driver,  he tried his best to work things out smoothly.I had no idea why the bus driver would have to vent his anger again and again on the bus. We felt very awkward by bus driver's emotional actOn the last day in Rome, the local bus driver was not happy and also shouted in Italian loudly on the way from Hotel to FCO international airport.The ambiance was not good, Mr Ricky was calm.I was sitting behind Mr Ricky and i saw him turned on the google map navigation to ensure the bus driver was sending the us to the correct direction.There were many times, the bus drivers were being unreasonable, fierce and rude to our Tour Manager in bad manners.I am impressed in his excellent high Emotional Intelligence in dealing with these racist drivers.  3. Flexibility in problem solvingAccording to the scheduled itinerary, we would be going to The Mall outlets shopping & Pisa Tower sight-seeing on Day 4, and followed with the Optional tour to Cinque Terre on the Day 5.Mr Ricky was mindful with the drastic change of the weather forecast, and realized it might have heavy rain on the Day 5 to Cinque Terre.In order not to disappoint us with the raining view of Cinque Terre, he took the initiative to discuss with the bus driver for the itinerary adjustment, to switch the sequence of itinerary in Day 4 and Day 5.He then being treated rudely by the bus driver again. The driver was unhappy and shouted at Mr Ricky.Luckily, Mr Ricky managed to convince him in the end.We were happy to enjoy the beautiful seaview of Cinque Terre in a sunny day.Knowing that Mr Ricky is not obligated to do the adjustment that but it is clear that he is such a considerate person and working focus on customers' satisfaction4.  Good CharismaMr Ricky is approachable and good sense of humor.Our teammates are aging from 21 months old baby to 70+ years old senior citizens, Mr Ricky is friendly and managed to take good care of everyone.Also, with his humorous sharing or introduction of tourist spots,  our bus was always full with laughter in the long distance journey.Lastly, Mr Ricky's exceptional performance and professional service had exceeded my expectation towards a tour manager and made this trip a good memorable one.On the scale of 1 to 5 in your survey form given, i would like to rate him 10!I am truly impressed and would definitely come back to EU Holidays for the next Europe trip.Thanks & Best Regards,


Sharen

  • Tour: 09ECCIFS04/19LH
  • Tour Manager: RICKY WOO
  • Date: 03/09/2019 - 11/09/2019

My wife and I joined the 10D Grand Alpine Train Tour of Switzerland from 6 to 15 Sep 19, led by Mr Darien Tang. Even before the tour started, Darien took in our queries and comments favorably. He made special arrangements with EU for the coach transfer from airport to Lucerne upon arrival when the itinerary only specified transfer by train. He even arranged for us to have the upgrade from 2nd to 1st class for the glacier express! During the journey, my wife fell ill and had to visit the local hospital. We were grateful to Darien who accompanied us late into the night until she was discharged. Overall, the trip was memorable with good hotels and itinerary. We were impressed with Darien who is very dedicated, responsible and knowledgeable. We would surely consider EU holidays for our next trip


Raymond Tan

  • Tour: 09ECSTTS06/19EK
  • Tour Manager: DARIEN TANG
  • Date: 05/09/2019 - 14/09/2019

Tour: 13Days Eastern Europe Highlights Dep Date: 03Sep2019 Tour Manager: Dylan Teoh Well rounded trip with plenty of sightseeing, shopping and life lessons (Auschwitz Concentration Camp) along the way. Great itinery with beautiful Hallstatt, history-rich old towns, cathedrals, emotionally sad Auschwitz and interesting Wieliczka Salt Mine. Thanks the group for the great company, taking care of one another and laughter. Thanks Dylan our tour manager his knowlege of the places and for taking good care of the group. Thanks for his patience and understanding, always keeping an eagle eye for those wandering away (taking photos or shopping) or lagging behind, always making sure of our well-being and safety. Great optional tours provided and not in the intinery suggested by Dylan when time and weather permits. Will surely consider and recommend EU Holidays for future trips:)


Rachel Chua

  • Tour: 09EEMUCS03/19EK
  • Tour Manager: DYLAN TEOH
  • Date: 02/09/2019 - 14/09/2019

I was so pleased with the trip on 3 sep 2019 till 15 sep 2019 at Eastern Europe . Our guide Mr Dylan Teoh was outstanding : knowledgeable, friendly, safety-conscious, and had great sense of humor. I will highly recommend EU Holidays as you exceeded all expectations (: Thank you very much for having arranged the magnificent trip.


Anisia Deva

  • Tour: 09EEMUCS03/19EK
  • Tour Manager: DYLAN TEOH
  • Date: 02/09/2019 - 14/09/2019

Tour name: 10D7N amazing turkey your Tour manager: Kenneth Ng Kenneth took really good care of us every day, a very thoughtful man that brings chilli knowing we will not get used to the Turkish food. Everyday bring us different snacks /tidbits! During our last day it's mid autumn festival, he even surprise us with mooncake! Good job Kenneth! Really appreciate everything little actions you have done, beyond extra mile! During this 10D7N trip you make us feel so safe to travel, making the effort to remember our name just a few hours knowing us and even recognize our luggage ensuring we will not lose our luggage!! Thank you very much!!!


Joleen Tan

  • Tour: 09MTISTS06/19SQ
  • Tour Manager: KENNETH NG
  • Date: 06/09/2019 - 13/09/2019

Sign up on our latest deals