Tour Reference: 09ECDISS03/19EK Tour : 15D12N Europe Discovery + 2N Dubai Tour Manager : Ricardo Tiang If there’s one word to describe about our trip it will be “AWESOME”! Our tour manager Ricardo prepared us well even prior departure date in texting my husband on the logistical arrangement. During the trip, Ricardo ensures our safety at all times & assisted us to his best ability. He is very experience & knowledgeable & will always do a briefing on the coach on the way to our next destination to prepare us of the historical artifacts (before he handed us over to the local guide upon arrival). On the mid-autumn festival (八月十五) Ricardo organized a pleasant surprise lantern & mooncake celebrations- we all carrying candle-lits paper lanterns outside the hotel compound & eating moon cakes - we had much fun & laughters and an unforgettable 中秋节2019! Kudos to Ricardo! My husband & I are thankful to you for making our 30th wedding anniversary trip a memorable one! Despite experiencing great pains & discomforts in his backs & legs, Ricardo didn’t compromise on his detailed attention & cares towards us - hope you will recover soon before your next trip, Ricardo! Many thanks for taking care of us so well during our trip!!!!

We like to thank Mr. Dyan Teoh for taking good care of us during the Eastern Europe Tour from 3 to 15 September 2019. This is our first Europe trip and never anticipated a lot of walking and climbing steps but with Dyan’s concern and caring, he gave us the confident to carry-on. He is always there when we needed him. He is very knowledgeable, focus, friendly, safe-conscious, patient and tremendously helpful. EU had found a right person to take care of us. We will definitely appoint EU Holiday to arrange for our future tours and also recommend to our friends and associates.

My family and I (Group 7) were very satisfied with our Europe trip dated 11 to 20 September 2019. Especially when we have a tour leader like Kevin Cheng from EU, he is responsible and always make us feel ease when he is around. We will be glad to follow his tour next time too!~ A big treasure to EU Holidays too!~

Tour: 13Days Highlights of Eastern Europe Travel dates: 10Sep2019 Tour Manager: Sebastian Mak It was an enjoyable and well-paced trip. Sebastian’s knowledge about the European history is commendable, and he expresses well in English. He was very helpful and ensured that all of us were safe and sound even when we arrived in Singapore. I would highly recommend him as a Tour Leader.

Tour: 13D10N Highlight of Eastern Europe Travel Dates: 3 Sept - 15 Sept 2019 Tour Manager: Dylan Teoh This is my family's first tour with EU Holidays and we are pleased with our holiday experience. Dylan was approachable, helpful and patient with the group throughout the trip, constantly advising and giving us reminders. Thank you, Dylan, for the great experience and memories.

To EU Holidays,With reference to my Tour code 09ECCIFS04/19LH (10D7N Italy Fiesta) with the Tour Manager Mr Ricky WooI would like to feedback on his exceptional good service and made me a return customer to EU Holidays for sure.Below are the detailed highlights to share with EU Holidays:1. Rapid Response TimesDespite of Mr Ricky kept on reminding us to take good care of our valuable belongings from the first day till last day of the trip, unfortunately some of teammates still lost their cash in the bus and hotel.Mr Ricky was quick in responding to manage their anger and disappointment, brought them to police station for reports and statements, obtained necessary for insurance claims.One of our tour mate even left her bag in the Highway service stop (passports and cash inside),Mr Ricky requested the bus driver to contact service stop staff immediately and arranged a taxi to send the lady and her husband to retrieve their belongings without delay others' time.He was fast and experienced in trouble-shooting.2. Emotional IntelligenceWe met 4 bus drivers throughout the trip. The long distance coach driver Mr Genaro (if i spell correctly),he was ill-mannered and impatient. Every morning,  Mr Ricky would communicate with him on the daily route and time schedule. The bus driver was uncooperative, tried to make things difficult and even shouted loudly in Italian language on the bus.Mr Ricky was humble & good patience to discuss with the bus driver,  he tried his best to work things out smoothly.I had no idea why the bus driver would have to vent his anger again and again on the bus. We felt very awkward by bus driver's emotional actOn the last day in Rome, the local bus driver was not happy and also shouted in Italian loudly on the way from Hotel to FCO international airport.The ambiance was not good, Mr Ricky was calm.I was sitting behind Mr Ricky and i saw him turned on the google map navigation to ensure the bus driver was sending the us to the correct direction.There were many times, the bus drivers were being unreasonable, fierce and rude to our Tour Manager in bad manners.I am impressed in his excellent high Emotional Intelligence in dealing with these racist drivers.  3. Flexibility in problem solvingAccording to the scheduled itinerary, we would be going to The Mall outlets shopping & Pisa Tower sight-seeing on Day 4, and followed with the Optional tour to Cinque Terre on the Day 5.Mr Ricky was mindful with the drastic change of the weather forecast, and realized it might have heavy rain on the Day 5 to Cinque Terre.In order not to disappoint us with the raining view of Cinque Terre, he took the initiative to discuss with the bus driver for the itinerary adjustment, to switch the sequence of itinerary in Day 4 and Day 5.He then being treated rudely by the bus driver again. The driver was unhappy and shouted at Mr Ricky.Luckily, Mr Ricky managed to convince him in the end.We were happy to enjoy the beautiful seaview of Cinque Terre in a sunny day.Knowing that Mr Ricky is not obligated to do the adjustment that but it is clear that he is such a considerate person and working focus on customers' satisfaction4.  Good CharismaMr Ricky is approachable and good sense of humor.Our teammates are aging from 21 months old baby to 70+ years old senior citizens, Mr Ricky is friendly and managed to take good care of everyone.Also, with his humorous sharing or introduction of tourist spots,  our bus was always full with laughter in the long distance journey.Lastly, Mr Ricky's exceptional performance and professional service had exceeded my expectation towards a tour manager and made this trip a good memorable one.On the scale of 1 to 5 in your survey form given, i would like to rate him 10!I am truly impressed and would definitely come back to EU Holidays for the next Europe trip.Thanks & Best Regards,

My wife and I joined the 10D Grand Alpine Train Tour of Switzerland from 6 to 15 Sep 19, led by Mr Darien Tang. Even before the tour started, Darien took in our queries and comments favorably. He made special arrangements with EU for the coach transfer from airport to Lucerne upon arrival when the itinerary only specified transfer by train. He even arranged for us to have the upgrade from 2nd to 1st class for the glacier express! During the journey, my wife fell ill and had to visit the local hospital. We were grateful to Darien who accompanied us late into the night until she was discharged. Overall, the trip was memorable with good hotels and itinerary. We were impressed with Darien who is very dedicated, responsible and knowledgeable. We would surely consider EU holidays for our next trip

Tour: 13Days Eastern Europe Highlights Dep Date: 03Sep2019 Tour Manager: Dylan Teoh Well rounded trip with plenty of sightseeing, shopping and life lessons (Auschwitz Concentration Camp) along the way. Great itinery with beautiful Hallstatt, history-rich old towns, cathedrals, emotionally sad Auschwitz and interesting Wieliczka Salt Mine. Thanks the group for the great company, taking care of one another and laughter. Thanks Dylan our tour manager his knowlege of the places and for taking good care of the group. Thanks for his patience and understanding, always keeping an eagle eye for those wandering away (taking photos or shopping) or lagging behind, always making sure of our well-being and safety. Great optional tours provided and not in the intinery suggested by Dylan when time and weather permits. Will surely consider and recommend EU Holidays for future trips:)

I was so pleased with the trip on 3 sep 2019 till 15 sep 2019 at Eastern Europe . Our guide Mr Dylan Teoh was outstanding : knowledgeable, friendly, safety-conscious, and had great sense of humor. I will highly recommend EU Holidays as you exceeded all expectations (: Thank you very much for having arranged the magnificent trip.

Tour name: 10D7N amazing turkey your Tour manager: Kenneth Ng Kenneth took really good care of us every day, a very thoughtful man that brings chilli knowing we will not get used to the Turkish food. Everyday bring us different snacks /tidbits! During our last day it's mid autumn festival, he even surprise us with mooncake! Good job Kenneth! Really appreciate everything little actions you have done, beyond extra mile! During this 10D7N trip you make us feel so safe to travel, making the effort to remember our name just a few hours knowing us and even recognize our luggage ensuring we will not lose our luggage!! Thank you very much!!!

10 Days 7 Nights Italy Fiesta 3 to 13 Sept 2019 Tour Manager : Ricky Woo I will definitely travel with EU Holidays again because I absolutely enjoyed the trip. Ricky is very responsible and prompt in his work. He goes the extra mile in every task. This is the best holiday I have.Thank you. I will recommend my friends to book their holidays with Ricky!!!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08 Aug 2019 Tour Manager: Sabestian Mak We have a very enjoyable & good memory during the last 2 weeks in Europe + Dubai lead by Sebestian Mak. He is thoughtful & generous in sharing his experience, stories & tips with us, a truly person. This is the first time I have a different experience from other travel agencies, I felt like a family trip after get to know each other & is an awesome tour mates of all. I was surprised to receive a piece of birthday cake on my actual birthday date from him & same for the other 3 tour mates who also have the same birthday day/month. Such a nice & thoughtful tour manager to brighten up our day! He is also entertained us by singing different languages song in Thai, Vietnamese, Japanese & etc. We sure will join EU again in our next holiday – well done Sebestian, thumbs up for U!

Tour: 11 Days Europe Highlights + 2 Nights Dubai Dep Date: 08 Aug 2019 Tour Manager: Sabestian Mak The itinerary was a good introduction to Central Europe, we visited about 6 cities, including Milan, Lucerne, Paris and Amsterdam. Sabestian is very knowledgeable and savvy, he shared on history and information of the places of interests, and was able to navigate around the streets easily. He also entertained us during long coach rides, and constantly reminded us to be careful of pickpockets in Paris and Brussels. Logistically, he ensured smooth hotel check-in after a long day, and would whatsapp us on the breakfast and reporting time the night before. Personally, I would recommend to join those optional tours to Mt Titlis, Jungfrau, and factory outlet in Milan. It will be wonderful if quality local cuisine can be served in the itinerary. The additional 2 nights in Dubai was a good transition period before returning to Singapore - helped to cope with jetlag and able to experience the safari desert tour. Lastly, thanks Stephanie Tang for responding to our queries (even when she is on leave) during booking!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08Aug2019 Tour Manager: Sabestian Mak Excellent! Our best tour manager so far. The itinerary was carefully thought and well balanced. The transfers between countries and hotels were perfect and well organised. Everything worked like clockwork. We are well guided from hotel check in & out, to our tour and even when we do shopping. He cares for our safety. We first meet the group tour as strangers and we end up being friends. Such a nice experience! We definitely will be back and would highly recommend EU Holidays!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08Aug2019 Tour Manager: Sabestian Mak Excellent! Our best tour manager so far. The itinerary was carefully thought and well balanced. The transfers between countries and hotels were perfect and well organised. Everything worked like clockwork. We are well guided from hotel check in & out, to our tour and even when we do shopping. He cares for our safety. We first meet the group tour as strangers and we end up being friends. Such a nice experience! We definitely will be back and would highly recommend EU Holidays!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08Aug2019 Tour Manager: Sabestian Mak Sebestian is an exceptional tour leader who is excellent in communication and able to provide useful information and safety tips to make our Europe trip a smooth one, especially in Paris to avoid gypsy pick pocket. He is kind, experience, and patient when we needed advice. Without him, we won’t be able to enjoy our Europe trip. He also entertained us with his professional singing, jokes, and real life “busy body kek po” stories in long distance drive. Plus attentive enough to surprise our August birthday tour mates birthday cake. How awesome! We love you Sebastian! Keep up your great job and God bless you!