Thumbs up to Jia Fu for my Europe + Dubai Trip in Dec 2019. A responsible tour manager who constantly gave clear instructions/ reminders and safety tips throughout the entire tour. Also appreciate his sharing which made the coach journey less tiring. In future, would definitely like to participate again in a tour group led by Jia Fu!On the other hand, thumbs down for the local tour guide/ manager for Dubai:- Poor communication skills (unclear/ too soft);- No sight of him on the 2nd day; and- No reminders on the timings for the departure day (only communicated to us once on the 1st day).
Lian Bing Han
We had wonderful experience traveling with Kenneth EU Holidays for 10D7N Northern Light of Iceland. Unfortunately no aurora light were seen but magnificent view of Icalamd Landscape n Falls.. a flat land with lots of surprises. I will visit again Iceland for the miss of Aurora.
Tour : 10D7N Italy Fiesta Tour + 2N DXBDepartures: 8 - 19 December 2019Tour manager : John FooIt was a wonderful trip! My family enjoyed it very much. Haven't taken a group tour for many many years. The Tour manager John was funny and patient with the group. We were also very fortunate to have nice and friendly tour members too!John was very helpful and gave us good advice. He constantly reminded us of pickpockets and offered to take many family photos for my family.Overall, we had a wonderful holiday. I would like to thank John for his dedication and great service.Dec 2019
Name of Tour: 10Days Italy FiestaTour Manager: Sebastian MakDeparture date: 11Dec2019My son and I just had a 13days tour in Italy and Dubai. This trip is definitely very enjoyable and memorable one as we had Sabestian Mak on board as our tour guide. He is a person with great humor, knowledgeable, responsible and also a good joker who can brighten up the smile and laughter during the bus journey. He is very helpful always offering to take photos, advising us on what clothing to put on the next day, which place has the best food and etc.I hardly come across a guide who have such qualities and he is definitely an asset to EU Holidays.I would recommend my relatives and friends to him.Sabestian is probably the best guide i know.From Vernon Lim.
Tour code USGIGS : 20D 16N South America - Argentina, Brazil, Peru & ChileWe joined a tour group to South America (Oct to Nov 2019) led by Tour Manager Mei Wai Kuan. Prior to the tour, Mei provided a very briefing. She gave us very good information and advice such as the weight limit of our luggage, types of accommodation and weather conditions in the countries we were visiting.During our tour, we had to take many domestic flights and change hotels frequently. Despite having to take care of our logistics and the many arrangements before we arrived at the various destinations, Mei was always very systematic and professional. She ensured that we checked-in smoothly at the various airports and received our hotel keys as soon as we arrived at the hotels so that we could retire early. Due to her meticulous arrangement, we covered all our itineraries and always had our meals on time. Furthermore, she never failed to keep us updated on the things we would be doing the next day.Mei has a very good knowledge of the countries we visited and would merrily shared with us the culture and history of each place. She would explain in English and in Mandarin for the benefit of our Mandarin speaking tour members. We also observed Mei always going out of her way to assist tour members who had difficulties or have special request for meals. We are very grateful to Mei for making our tour very enjoyable and memorable.We look forward to signing up for more tours with EU Holidays.Paul and Diana
Tour name : 12D9N Adventure to BalkansDeparture date : 13 Dec 2019Tour manager : Nichole LimNichole is a very experienced TM who is very caring, thoughtful and organized. Our family of 6 enjoyed the trip and look forward to our next adventure with EU Holidays.
13D10N Europe Footprint from 11 Dec to 23 Dec. Thanks to tour manager Mr Peter Teh, he knows everything about Europe. Helpful and arrange things well. Thanks to him that we managed to squeeze in a trip to Florence The Mall and got some bags..
Tour name: 12D9N Adventure to BalkanDeparture date: 13th Dec 2019Tour Manager: Nichole LimWe are 8 persons family traveling together, TM was friendly and Sincere making the trip much more enjoyable, she lifts the mood and interacts with people very well, she does not give stress relating to meeting time but instead put across to the group nicely which is essential to clients as there should not unnecessary pressure on vacation. She is also generous and proactive by offering us snacks she brought on her own and sharing with us like hand cream... 谢谢
10D7N Winter Finland +King crab SafariDeparture date : 12 December 2019Tour leader: Ricky WooRicky Woo,Thank you so much to make our tour So fun and you are so kind to help everyone in your group. well planned and responsible to guide everyone and give detailed explanations.I highly recommend this tour guide and this company for tours.Anthony Chong
We are back from the Balkans (15 Dec to 24 Dec) and it has been an eye opener because this secluded area in Europe is stunning and the sceneries are comparable to the rest of Europe. It has been a memorable and bonding trip for our family of 5 as we had ample time to soak in the sights and sample the street food as well. The itinerary was well planned and it was just suffice for several Merdeka Generation participants in our tour. The hotels were comfortable except for one with a gorgeous view of the sea and the accommodation was TOP notch. Not forgetting the meals... oh yes , we had a sampling of the local food and snacks purchased as we went to all the sights.The entire trip would not have been smooth sailing if not for the careful planning of the day’s tours by the tour manager Nichole Lim. Her commentaries on the sights were entertaining and yet informative and keep us awake on the journey from one destination to the other. Ms Nichole also cared for the senior participants who had a challenging time climbing the steep slopes and was always at the rear end of the convoy to ensure that no one was left behind.And while some of us “lepak ” en route from one destination we felt comfortable to steal a nap every now and then because the pilot of the coach Mr Draco was a very skilful and experienced driver . Mr Draco informed me that he loved his job and also helped us with our luggage even though the weather was miserably cold.Watch out we will be back EuTours.
Tour: 14 Day 11 Nights Italy Swiss Paris + 2 Nights DubaiDeparture date: 7-22 DecTour manager: Steve BH LohIt was my first time to Central Europe and it has been a pleasant and enjoyable trip. With a trip this long (my longest), there's a possibility that many things could have gone wrong but all in all in this trip, everything went well despite threats of unfavourable weather conditions in Switzerland, flooding in Venice and strikes in Paris. Despite all of these, thank God we were able to sledge on Bussalp (very grateful that we were able to do it twice, much to my surprise and delight), went up to Kleine Scheidegg, went about our city tour in Venice (managed to see the spectacular St Mark's Basicilia- a must see in Venice. Fell in love with Byzantine mosaic after that) and also covered all the places we were supposed to see in Paris despite the traffic conditions caused by the strikes. Steve is an experienced and knowledgeable tour manager who takes delight in seeing his customers happy. He took the effort to give us an itinerary he has made, reminded us constantly to be careful of pickpockets and to use the restroom before we leave for our next destination. He really knows his way around Paris and he has helped in navigating the coach during traffic jams. The local guides in Europe were also professional and together with Steve, they gave me some background knowledge of the places we went to which I really appreciate. Tour members were also helpful and nice. All in all, it was a good and memorable trip for me.
Hi, We are happy customers that were under Susan Tan's group from EU holiday. On the 18th of december we started our Italy fiesta tour. Just wanted to thank Susan and our driver janeiro for making sure that we are able to smoothly complete all the activities listed on the itinerary despite the bad weathers we faced. Finally I would like to wish everyone a merry christmas and a happy new year
Name of Tour: 10Days Italy FiestaTour Manager: Sebastian MakDeparture date: 11Dec2019This tour has been the most pleasant and memorable one for my family. Our heartfelt thanks to tour manager, Sabestian Mak for his constant hard work ensuring the safety and security of the group. He manages our expectation and takes great care of everyone. He is efficient, accomodative and importantly, stand firm to deal with situations. He takes great pride in his duties. My family truly have had a wonderful vacation and I would strongly recommend my family and friends to join EU tour, led by Sabestian Mak especially. Two thumbs up for a job well done.
Ricky Woo 是个友善，亲切的tour leader 很尽责，乐于助人。给他一个赞
Yeo Siew Gek
Tour: 11Days Europe HighlightsDeparture: 01Dec2019Tour Manager: Sebastian MakIt was a great experience and definitely a pleasure to be guided and taken care by Sebastian.Sebastian is very patient in terms of communication with us throughout the trip, He takes time to share travel stories, safety tips as well as good food that we could go for, supermarket/convenience store raids in the vicinity that we are visiting, as well as to text us a recap message for morning call and breakfast time every night without fail. These are the little details that he puts effort into on a daily basis for everyone in the group.Overall Time management and planning for our trip went smoothly, he even took initiative to rearrange our Paris River cruise to the next day, due to weather (checked weather forecast etc) really appreciate that he did his best to create a memorable experience for everyone of us in my family.Once again thank you Sebastian for the hospitality extended to us.Cheers!Daphne
10D7N Winter Finland +King crab SafariDeparture date : 12 December 2019Tour leader: Ricky WooThe trip was wonderful all along the way, everything went smooth & it was very well organised.11/10 for our tour leader, Ricky Woo, who was excellent in all fields; very knowledgeable, has a great personality, great photographer, very helpful, responsible, passionate & the list goes on. He has great attention to details to make sure that he could provide anything we might need.Thank you Ricky for making this trip a fun & memorable one, especially for my sister who celebrated her birthday there.