John was an awesome tour leader for our 14D11N Europe tour. The tour was able to proceed smoothly despite having unexpected situations along the way such as bus breakdown in the mountain area. He was quick in making the arrangements and managed the situation really well therefore we were still able to cover the attractions as planned though we were 3 hours behind schedule. His sense of humour and his knowledge were indeed an added bonus for us during the tour which made bus rides much more entertaining. Me and my mum were in awe with how knowledgeable he is since he shared a lot with the group along the way as we travel on the bus not just on the places of attractions that we will be visiting but the places that we passed by along the way. Our group was able to go for sledging thanks to John's quick judgement. Upon knowing that there was a likelihood that our sledging activity might not be able to proceed as planned, he postponed it to the next day. He clearly went beyond his call of duty by ensuring that our needs are met and even bought a mask and ginger tea for my brother who was having flu and even followed up after the tour ended by informing us that we can claim for medical insurance if he were to visit a doctor. Really thankful to have such an experienced and professional tour leader!
Toh Min Yi
Jeremiah has been an excellent tour manager for our Finland trip. Passionate and took care of our needs during the trip. Great fun!
Tour: 14D11N Italy, Switzerland, France (2N Dubai) Date: 19Dec2019 - 3Jan2020 Tour Manager: Sebastian Mak It was a really pleasant family trip with a fun group of people. Sebastian was really engaging, and open to sharing many recommendations with us. He also suggested an additional optional tour to rhine falls, which we really enjoyed, when he figured that we had extra time to spare on a morning before heading to france. thank you for taking good care of the group.
Tour: 14D11N Italy, Switzerland, France (+Dubai) Date: 19Dec2019 - 3Jan2020 Tour Manager: Sebastian Mak This trip to Europe was really enjoyable, and we are happy to have travelled with such a friendly & fun group :-). Our tour manager, Sebastian, was really thoughtful by teaching us how to prevent pickpockets & sharing past encounters. He also recommended us to some good food & photo spots along the way. He was engaging too, by having small conversations with the group during long bus rides. Overall, we really liked the scenic places that we visited, and had fun during the trip. Also, we are glad that our tour manager helped us swap our 2 days in switzerland, such that we managed to go to kleine scheidegg with clear weather, and also ski the full track the following day
Wen Xuan Ow
Tour: 14D11N Italy Swiss France Date: 19/12/2019 - 3/1/2020 Tour manager: Sebastian Mak Thanks EU and Sebastian for the memorable trip.
Tour: 14D11N Italy Switzerland France Date: 19 Dec 2019 to 3 Jan 2020 Tour manager: Sebastian Mak We thank our tour mates and manager for the enjoyable first tour experience. Sebastian provided lots of information on how to stay safe and where to get good food. He entertained us with his jokes and singing. He was prompt in responding to our queries. Thanks to him, our sledging experience was amazing. He swapped the activities to ensure we have the best weather condition to sledge. Overall, hotels and meals provided are good.
Tour Name: 14D11N Italy Swiss Paris Tour Period: 20 Dec - 3 Jan 2020 Tour Manager: Sebastian Mak My family and I went for the trip to Italy, Switzerland and Paris and we have throughly enjoyed ourselves. Our tour guide was Sebastian and he was very helpful by providing us with tips to prevent and look out for pickpockets. He also went the extra mile to bring us to interesting places during our free and easy timeslot. We were also very entertained by his stories and are overall very satisfied with the trip and we look forward to travelling with EU holidays again.
Europe Trip Departures: 17-29Dec, 2019 Tour manager : Jiafu This is my very first time to try a group tour and this is truly a no regret decision. There were some challenges during our trip aside from flood in Venice, changes in weather conditions. With all these, Jiafu has managed to make effective planning and strategy. Our Tour Leader, have shown sincere care to the group to constantly remind to take care of our valuables from pickpockets, things not to forget and gave extra tips, suggestions and the like. He could just sit down and do not do much of the talking but he loved to share his thoughts, views, and opinion. He is no doubt an expert in his job that no matter how stressful, we have seen his patience, professionalism, sincerity, and willingness to help the group with all of our concerns. There is no such thing as perfect with the package that we have taken, just slight comment on some of the 4-star hotels which are not extremely bad. But not to forget 5-star hotels are superb. However, and over-all those little negative comments were all compensated by having a great Tour Leader which made the trip worthwhile. We went to Dubai to transit for 2 days, our Tour Leader Jiafu, despite no longer with us still messaged and guided us in a way with some pieces of reminders until when we have reached Singapore. Well, all it takes is just a dedicated man behind the scene - and a salute to you Jiafu for a great job well done. Keep up the good work. All the best and hope you will be my Tour Guide in one of my future trips. Regards, Evelyn Like
10D7N Winter Finland +King crab Safari Departure date : 12 December 2019 Tour leader: Ricky Woo Hello
Tour Name:14D11N italy switzerland paris + 2N dubai Tour period: 20 Dec 2019 - 3 Jan 2020 Tour Manager: Sebastian Mak I joined the tour with my wife for our honeymoon. We are satisfied with the food and the accommodation arranged during the tour. We are also happy to have Sebastian as our tour guide. He took great care of us and provide us tips on how to avoid pickpockets during the trip. He also provide us with insights on the nice food to eat, nice place to visit and where to buy brands that is cheap. He also provide us with detailed guide on how to do our tax refund at the airport. He is also flexible and make necessary adjustment due to weather conditions such that we can enjoy the view at Kleine Schedegg and our sledging experience. Overall, the trip is a memorable one and we look forward to travel again with EU Holidays.
James Huang Yuyao
Tour Name: 14D11N Italy Swiss Paris + 2D Dubai Tour period: 20 Dec 2019 - 3 Jan 2020 Tour Manager: Sebastian Mak My husband and I join the tour for our honeymoon. The trip is an enjoyable one and is hassle free. We are fortunate to have Sebastian as our tour guide. He took great care of everyone in the group and provide us various tips on how to look out for pickpockets such that the whole group stay safe all the way till we reach Singapore. He is also flexible where he make necessary adjustments to the itinerary in Switzerland such that we can enjoy nice view during our Kleine Schedegg train ride and enjoy the snow view during our sledging experience. When we are given time for free and easy and for meals that are not included, Sebastian has also provided us with suggestion on the best food to eat at the area, best things to do and buy at the area. He also provide us suggestion on where is the best place to shop for certain brands. He is also a humorous person and keep us occupied with his jokes and stories during the bus ride. Overall, the trip is a memorable one and we have enjoyed the trip to the fullest. We look forward to travel with Sebastian again in our future trip with EU Holidays
Went for the 11D8N Eastern Europe Tour and I really enjoyed it! Hui Qing our tour manager was very kind and helpful throughout this trip! she will tell us where to get the good snacks. She will always remind us to look out for our surroundings and pickpockets which I thought was very considerate of her :-) overall the trip was good
Tour : Europe Discovery Departures: 17 Dec - 3 Jan 2020 Tour manager : Alyce Shieh We had a great experience travelling with the Tour Manager - Alyce Shieh. She was humorous and very informative on every country and their own respective culture. She took great care of all of us (especially when a majority of us fell sick in the middle of the tour) and gave us great recommendations on which restaurants and souvenir shops to go for. She also made sure to remind us of our safety. Timing was planned well too. Kudos to Alyce and will definitely book any other tours with her in the near future.
Dear EU Holidays, My wife and I are in Venice today for the last day of our tour of the Balkans and Venice. We are so thankful for the awesome leadership and care shown to us by your tour manager, Mr Joe Teh. Having been on 4 tours with EU Holidays and other tour agencies, Mr Joe Teh is by far the best tour manager that we have had encountered. He is so knowledgeable and professional, and we are immensely impressed by the small little value adding gestures (e.g. Buying birthday cake, arranging for private side tours and helping us to bargain for value purchases) that Mr Joe Teh extended to us and the rest of the tour managers. We are very happy with EU Holidays and Mr Joe Teh has had played a huge role in enhancing our experience and deepening our impression of EU Holidays. Thank you Mr Joe Teh and Mr Drago (Our caring and professional driver) for the memorable experience! Gratefully yours, Norman + Stephanie
Just returned from a 14 days Italy, Switzerland & France trip. Rested and it's time for a big thumbs up
We went for our honeymoon to Western Europe for 14 days across Switzerland, Italy, France, Germany and were blessed to be led by tour manager Ong Kah Hoo Jiafu. Our first experience with EU was a pleasant one. It was very organised and well planned. before the trip, jiafu texted us useful information on Europe dos and don't, so we would be well prepared. It was a year end trip, it collided with xmas and new year with many shops closed, daylight savings and bad weather due to monsoon. We wouldn't be able to make it to Venice due to flooding which he could have conveniently changed to other destination according to our sign-up terms, however he still decided to let us visit Venice despite the heavy rain, flood and we even had to buy rainy boots, all for the reason that he wanted us to see Venice for this time before it will be gone. furthermore due to bad weather, we wouldnt be able to make it for winter sledging which he could conveniently cancel too. but for us he tweaked the itinerary to bring us to other destinations first so that we could go on another day. we were further impressed when he protected us from pickpockets by yelling and chasing them away at some tourist destinations. he also helped us keep a lookout when all of us were busy taking photos and enjoying the scenary. all in all, our tour group of 32 had a conclusion that jiafu was the best tour manager we ever met, and would not hesitate to sign up for other tours and also tours led by Jiafu. Thank you EU and Thank u Jiafu!