Our recent family vacation in Finland (5 - 14 Mar 20) under the lead by tour manager Steve Loh ( 小罗) was totally enjoyable. Steve is patient, caring, knowledgeable and experienced. Impeccable service and though at many times, long winded, it was for the group’s good. Bit of tired with the few late nights chasing Aurora. Nevertheless, the group never complained. Lucky to catch a glimpse of the faint Northern Lights outside the glass igloo. Great experience with the few activities like king crab safari, husky safari, snow mobiles, reindeer sleigh ride and ice floating. Overall, a great tour highly recommended.
10 day turkey Doha tour. Had a safe and fun trip especially the good service of tour guide Shirley Wang and turkey local guide and driver as well. they make sure we are well taken care off in our free and easy day as well. certainly hope to go on another tour with Shirley Wang as the tour guide.
The itinerary was well planned and the schedules were well coordinated. The quality of the accommodations, the transportations and the flights were up to expectations. Xiao Loh the tour leader executed his duties well. He is very professional, always shown care and concern towards his group members.
Tour Manager: Shirley WangTour Package: 10D7N Amazing Turkey + 2N DOHADate: 6/3 to 16/3/2020Shirley is very responsible and takes care of everyone in the group. We brought my mum along and she actually looks out for all the elders within the group. She makes sure everyone is updated about the day's itinerary and weather forecast to make sure we are well-prepared for the day. she is very experienced in every parts of turkey, even in DOHA.she makes sure everyone is comfortable be it indoors or outdoors and ensures our safety.we would love to travel with her again!
Lim Kee Sheng
Tour Manager: Shirley WangTour Package: 10D7N AMAZING TURKEY + 2N DOHADate: 6th to 16th March 2020Shirley has been nothing but wonderful the entire trip! We brought my mother in law with us and is her first trip with EU holidays. She is very impressed with Shirley's hospitality. She has been on many tour groups but none has impressed her as much as Shirley and she hopes our next trip can be with Shirley again.Throughout the trip, Shirley has been fun, helpful, informative, experienced, advisable and we had alot of fun with her. She takes care of everyone and do her best to fulfill everyone's requests. She even took the extra effort to add everyone in her whatsapp and gives daily information about the weather and advises everyone what type of attire to wear for the day.We hope we can travel with Shirley again as she is simply a dear!
This is my first time booking EU Holidays for my honeymoon trip for a 10D7N trip to Finland and I can say it is the best decision ever. I have booked other travel agencies before but it is not as splendid as EU Holidays. Our tour manager is Chris Teo. He is entertaining and loves to talk alot. He is very helpful, responsible and constantly reminding us to take care of our belongings and have to be punctual. He takes the initiative to help us take many photos which leave behind great memories. Under his care, I am happy to be able to see aurora 2 times with my partner. We are blessed to have some nice and helpful tour mates as well. I dropped my beanie while riding on the husky ride.. I would like to say thank you to the couple behind me for helping me to pick up and return back to me. My husband dropped one of his anti-slip ice gripper for his boots and one kind man from our tour group alerted him. Also, to the couple who helped us take many photos when we participated in the Ice fishing activity on our free and easy day, thank you so much
Our tour manager Steve Loh (小罗）always ensuring we were all safe and sound. And constantly reassured us he would help us to take the precious pictures when we were not able to, as we were all wrapped with bulky overlays and the weather was freaking cold and freezing.Well done! We enjoyed ourselves very much. He always tried to fulfilled all members needs. Great job.
Khoo Lee May
12D9N Adventure to Balkans led by Alicia Phang. The hotels are comfortable and food are mostly nice. But weather was generally chilly in early March as the region enters into Spring. Alicia was very genuine in her service and also knowledgeable with the practices and customs around there. Despite the panic and fear around Europe during covid-19, we enjoyed the trip very much because EU has done a great crisis management recovery. Our disrupted flight from Italy and its itinerary were replaced promptly with additional perks from the agency. A package worth going for!
Tour: 10D7N Finland Adventure + King Crab Safari. Departure: 28 Feb - 9 Mar 2020 Tour Manager: Jimmy Lau Wonderful experience chasing the northern lights with our tour manager Jimmy Lau. It was the first tour experience together with my friends and we were very impressed with the services provided by Jimmy. He was very helpful and friendly. Also, this trip was fun mainly due to Jimmy as he always broke the ice between tour members, bond the group together and that made the members became friends along the way. Jimmy was good at telling jokes and kept us entertained during the trip. My friends and I enjoyed our trip very much and strongly recommend EU Holidays and Tour Manager Jimmy Lau! Good job Jimmy! And thank you for taking care of us during the trip. Looking forward to sign another trip with you again.
I joined a 10D7N Finland trip from 29/2/2020 to 9/3/2020. Our tour manager was Jimmy Lau; he's a perfect combination of educational, tour management and his own injection of humor. EU has managed to accommodate our travel requirements as it's our honeymoon and Jimmy even go above what is required of him to ensure the comfort and safety of every tour member. The tour itself was well planned out with sufficient activities and rest periods to ensure that there are unfulfilling days nor overly strenuous periods. Activities were planned to accommodate potential jet lag as well.
We went on a 14D11N Italy, Switzerland, France + 2N Dubai tour led by Jiafu, from 13 Feb to 28 Feb 2020. The tour was well-organised with ample time for shopping and sightseeing. I would like to commend our experienced tour guide, Jiafu, for making this trip much more enjoyable. Jia fu was very knowledgeable regarding the different historical sites. His explanations were very entertaining and informative. He was also very meticulous and caring. He provided us with daily weather forecasts and advised us on the appropriate winter clothing. He often reminded us to check if we have brought all our belongings, when we moved from site to site. Most importantly, we felt quite safe in Europe as Jiafu gave us tips and pointers on how to avoid pickpockets. We would definitely return to EU for another trip.
Tour Name: 14D11N Italy Swiss Paris (W) + 2N Dubai Tour Manager: Ong Kah Hoo My family and I joined this tour from 14 feb-28 feb and we had an amazing 2 weeks in Europe. Our tour manager Kah Hoo took great care of us throughout the trip, even down to the minor things. He was also very engaging and bonded with all of us really well. Highly recommended!!
Tour - Russia 12D9N Northern Lights Date - 23rd Feb to 5th March 2020 Tour Manager - Jacky Chew Accommodation - Comfortable & spacious hotel rooms Food - Excellent fine dining Activities - Fun-filled + Aurora viewing Verdict - Above expectations Our group of 10 which included me, my wife & my regular tour members just came back from the above mentioned tour package from EU holidays. It was an awesome experience. Everyday is a surprise with fine food, beautiful architecture buildings and we even experience snow. The daily activities arranged by EU through their local guides were excellent and full of excitement. Best of all we get to catch the Aurora for 2 nights. That's the highlights of this tour. Mission accomplished! I would like to take this opportunity to thank our tour manager for been caring and accommodating. Job well done. And also to EU for an excellent itinerary. Do keep up this excellent work and you will have more regulars.
Teck Sing Lee
10D7N Winter Finland + King Crab Safari 21/2 - 1/3 TM - Jeremiah Tan From -19°C to -21°C it was super cold and snowing most of the time during the trip. And our aurora sightings were a little disappointing actually but Jeremiah went the extra mile to take our group on an optional aurora hunting night where we caught the phenomenal dancing northern lights. So thankful. Jeremiah you are awesome.
10D7N Winter Finland + King Crab Safari Enjoyed the holiday with Jeremiah Tan. Very resourceful person who took us on an optional night to chase the dancing northern lights when the earlier aurora sightings were not that spectacular. Everything from lodging to sight seeing was good except the meals. Thank you Jeremiah.
Tour Name: 14D11N ITALY SWISS PARIS (W) + 2N DXB Date: 14th-28th Feb 2020 Customer Service : Apple Oon Tour Manager: Jia Fu Ong We started out very nervous as it was our first time signing up for a tour group package. But Apple Oon (Customer Service) replied all our email enquiries within the same day with clear details and answers that gave us the confidence to drop by their Suntec office to confirm the trip. Apple made sure we understand what every document meant before we sign on it and also kept us updated on the tour group status (10 out of 15pax signed up then)till it was confirmed. Many thanks Apple! Admittedly the trip did not start off well as the world started to feel the Corvid-19 virus effect. We started hearing news of tourist attraction closing, airport quarantining tourist and such. But once the Tour Manager Jia Fu was assigned, he immediately started to bring us back to the holiday mood again. Even before the departure date Jia Fu was always in contact with us from technical things like passport details, dietary preference, room arrangement and airplane seat preference. To even tips like travel wallet suggestion, pickpocket stories, prevention technique and travel suggestion like what to wear/buy for this trip! Originally we thought that a usual tour manager will only appear at the start of the trip, only to reappear at the end. But not Jia Fu, on the plane/bus/tourist spot his voice/instruction/nagging will always be heard. Even when you are on free and easy time/in the hotel room, Jia Fu's whatsapp msg will always appear on your phones notification. Its very easy to differentiate someone who is doing his job against someone who loves his job, Jia Fu is clearly the latter. From his never ending history sharing lessons, his love of the European culture, his personal experience to his never ending lobang/friends (eg. Eiffel Tower lighting guy who "turn on the lights" just for us to take photo) this tour has exceeded our exception! I could go on and on about his countless surprises (eg. cakes