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Testimonials

Testimonials




Tour name: 10D Ski adventureDeparture date: 6 December 2021Tour manager: Emeline TanWe normally ski in Hokkaido and my daughters, age 12 and 7, were facing the disappointing prospect of missing a second consecutive season of skiing. Then the Vaccinated Travel Lane for Switzerland opened and by chance I discovered EU Holidays and this inaugural skiing tour to ski the Jungfrau region. At short notice, we took a chance and booked. What attracted us was the prospect of personalised instruction according to ability groups, by dedicated instructors including our multi-talented chief coach and tour manager Emeline and her super professional husband coach Park. Not needing to join classes mixed with other skiers was reassuring during a Covid19 pandemic. If we were concerned that going in early December was too early for snow in the Swiss Alps, we needn't have worried. We had so much powder snow in the days before our arrival and while we were there that our first day on the slopes was a serious challenge, with runs covered in deep snow drifts, low visibility due to heavy snowfall, blustery winds and legs not accustomed to skiing after nearly 2 years! Conditions stabilised over the next few days and as we got back our ski-legs, it was just enormous fun skiing from train station to train station, along runs that varied in difficulty but which took us through absolutely gorgeous mountain and snow covered pine forest scenery. Emeline and Park ensured that our skill levels increased with each run. I was especially appreciative that they minded my 7 year old girl closely and she probably benefited the most, increasing her skills and confidence in leaps and bounds over 6 days of skiing. Skiing aside, I should mention that the Lindner Grand Beau Rivage Hotel in Interlaken was the epitome of old world charm and luxury, an absolute haven after a hard day's skiing. It wasn't perhaps the most convenient, as we needed to take a train daily to Grindelwald to get our equipment before taking another train to Kleine Scheidegg to start skiing, but it was definitely something to look forward to each evening, to soak in the heated indoor pool before dinner. The first night's welcome fondue dinner at Bebbie's was an event. Apart from stuffing ourselves on cheese, meat and chocolate fondue, Bebbie himself, sporting hippie length blond hair and wearing patchy cow hide patterned trousers (not many can get away with that!), regaled us with jokes, songs and banter all evening. The final group dinner at Beau Rivage was, in contrast, an elegant fine dining affair, for which we skiers were mostly woefully underdressed!The afternoon spent in Lucerne on the way back to Zurich was a special treat, as we got to visit and eat at a local Christmas market, while roaming the quaint old city and doing last minute shopping for Swiss cheese and chocolates.A shout-out to Emeline, our super-woman tour manager, who facilitated every aspect of the programme, while also personally instructing on the slopes, all the time remaining composed, personable, attentive and responsible. A huge vote of thanks to Emeline and Park for looking after us all so well from beginning to end and even beyond arriving home, staying on the Telegram channel to provide us the links to register for our supervised ART tests.We had a blast and will not hesitate to recommend this adventurous skiing trip.


Tan Chi Chiu

  • Tour: 12SKICHI06/21SQ
  • Tour Manager: EMELINE TAN
  • Date: 06/12/2021 - 16/01/2022

We were a bit apprehensive initially to join tour group. As we have the impression of ‘chasing ducks’ and meeting not corporative tour mates… But the 2-14/12 Spain VTL excursion changed our impression and we really enjoyed the trip for 1 Good itinerary arrangement to cover Spain rather extensively 2 Good value trip with less than 20 pax and having good seats (SQ VTL flight) and spacious 2 seater per passenger seats in the bus… 3 All hotels except the Valencia airport hotel are up to par. Especially like the AC hotel in Miland 4 We have a diligent tour manager Hui Qing looking after our needs and request. Her care, patience and never ending energy amaze me for her passion and service to us. 5 EU also tried to extend a good exposure not just to touch base on each sights but also to immerse us in experiencing the food and everyday life of the local Overall, it’s a well organised and executed trip. We give our support to EU and tour manager Hui Qing. HQ, You the best


Yl Lau

  • Tour: 12ESBCNW02/21SQ
  • Tour Manager: NG HUAY CHENG
  • Date: 02/12/2021 - 14/12/2021

My husband and I joined the Spain tour from 2-14 Dec 2021, led by tour leader Huiqing. It turned out to be so enjoyable as the itinerary was well-paced, and we thoroughly enjoyed the company of our tour mates who were all very collegial, knowledgeable and friendly. Huiqing was a very patient, caring tour leader who took good care of all of us. Being able to travel during the pandemic is a blessing we do not take for granted. Joining an organized tour took away the stresses of planning the logistics for Covid-related testing. EU Holidays has delivered its promise of being a premium tour provider. We highly recommend everyone to visit Spain at least once in your lifetime, it’s a beautiful country beyond words! Tip: Dec is a lovely month to tour Spain, there are many small Christmas markets in every town, and the festive spirit is infectious!


Angeline Sim

  • Tour: 12ESBCNW02/21SQ
  • Tour Manager: NG HUAY CHENG
  • Date: 02/12/2021 - 14/12/2021

Comprehensive iterinary. Tour manager, Gary Teo, was very experienced and knowledgeable and share interesting insights. Well organized.Enjoyed this Switzerland trip with my family. Had a lovely time.


Geok Suan

  • Tour: 12ECSBTW04/21SQ
  • Tour Manager: GARY TEO
  • Date: 04/12/2021 - 14/12/2021

Just came back from Switzerland with EU. Enjoyed ourselves thoroughly. Pretty well planned itinerary. Though the mountain top views were snowy and cloudy resulting in not being able to have a clear view of the majestic mountains, the blistering snowstorm was once in a life time experience. Most of us could not stay out for more than a few minutes at the recorded temperature of -19 on JungFrau. The scenery throughout the trip though was beautiful. The snow sled activity was immensely enjoyed by my 2 boys which was probably the highlights of the trip. If there is anything to recommend for improvement is probably allowing us to sled down a couple more times!!!


Peter Tan

  • Tour: 12ECSBTW04/21SQ
  • Tour Manager: GARY TEO
  • Date: 04/12/2021 - 14/12/2021

A brand is built, and upheld by those who represent it. I was on the tour for La Siesta Spain on 5th December, led by Ms Ng Shi Qin. My wife and I really enjoyed the trip, though partly because of the nice scenery, winter weather, accommodation, shopping, sometimes food blah blah blah but LARGELY because we felt sincerely cared for. Shoutout to the tour group members and the ever cheerful driver as well, HOLA! No joke, Shi Qin was able to influence me to place my locked luggage at the hotel room door to block it at night, through her frequent sharing of past experiences while we were on the tour bus, and very much to the amusement of my wife. While the local guides shared about the rich history behind the sites we visited, Shi Qin would always keep a watchful eye over the entire pack and remind us to be careful with our belongings. While she did share many other exciting narratives, I’ll leave it to those who read this to discover when she’s your tour leader. Towards the end of the trip, I was unwell and had to stay in my room. Despite telling her that I didn’t require anything, she still went on and all out to purchase and deliver water (6.25L containers), fruits, snacks, staples to me. She refunded my paynow, telling me she just hoped that I would feel better, recover faster. #感动 She’s not some Arnold Schwarzenegger by the way, so those items are confirm heavy for her #感动max. Definitely above and beyond expectations, too bad here cannot attach photos or you would be stunned like vegetable. All this, is in conjunction with having to care for the other members of tour. Shi Qin has demonstrated capability in handling sudden situations calmly while making decisions in the best of the groups interests. Would also like to thank Tammy, leader of the other tour group for Spain too. This is because she heard of my preference for spice and passed me her stash of local MC Donald’s garlic chilli and … MC Curry Sauce. #赢了 Ang moh roti plus mc curry sauce is really heart warming. I recovered faster. Care is a key character trait of the EU Holidays representatives whom I have encountered, I have also had a previous tour with them as well pre covid times. 在外靠朋友,陆游靠导游, 导游最好是朋友。 Thank you so much Shi Qin, you have been a wonderful new friend made as well as an excellent tour leader especially in your duty of care and being so 可靠 since 5th Dec. My wife and I gladly look forward to another tour under you next year, do keep us posted (will jio friends to join too), viva la Eu Tour!


Lovajana Prinya

  • Tour: 12ESBCNW05/21LH-A
  • Tour Manager: NG SHI QIN
  • Date: 05/12/2021 - 16/12/2021

I joined the Spain tour which departed on 2 Dec 2021 on SQ. As I joined the packaged tour alone, I was very glad to know from our Tour Manager, Huiqing that there was another single female traveller on this trip before our departure. This tour was not very packed and we had time to do some exploring on our own. I thank Huiqing for her professionalism, patience and thoughtfulness. She gave all instructions in English as well as Mandarin as requested by our tour members. As we met another EU group on our journey, she was quick to make adjustments after knowing that the previous group had too much free time after their tour on a certain day. She arranged with our driver to drop us at a shopping mall near our hotel and returned to the hotel with those who chose not to shop. She also brought DVDs to keep us entertained on long bus journeys.I'm happy to meet like-minded people who still chose to travel despite all the hassle we have to go through. On the whole, this was an enjoyable trip in which I met interesting people and made new friends. Thank you EU Holidays! ~~Ms Wong LK


Winter Fragrance

  • Tour: 12ESBCNW02/21SQ
  • Tour Manager: NG HUAY CHENG
  • Date: 02/12/2021 - 14/12/2021

Just completed our maiden VTL tour to Spain. My wife and I just wanted to go out for a holiday after 22 months of lockdown. We wanted to learn the new norms in travel in a pandemic. We were quite happy that our first VTL tour was with EU Holidays and with our tour manager Huiqing. It was well planned and well executed. Huiqing took good care of everyone of us. We enjoyed every moment during the tour. Looking forward to more great tours with EU Holidays


Pai Chee Nee

  • Tour: 12ESBCNW02/21SQ
  • Tour Manager: NG HUAY CHENG
  • Date: 02/12/2021 - 14/12/2021

Comprehensive and well-planned itinerary. All staff are professional, friendly and helpful. Highly recommended!


Kanthan Prakash

  • Tour: 12ESBCNW01/21LH-B
  • Tour Manager: CONNIE HAY
  • Date: 01/12/2021 - 12/12/2021

12D9N La Siesta In Spain (1 Dec - 12 Dec 2021)Tour Manager : Ms Connie HayMy family and I feel really blessed to have joined this tour guided by Connie. She is really knowledgeable in all aspect of the tour and is totally protective towards us all throughout the whole trip. We feel really safe and secure during the trip despite facing the many uncertainties after not travelling for almost 2 years due to the pandemic.The tour itinerary were very well planned but Connie actually made it even more organized with her quick respond at all times by coordinating with our awesome driver, Mr Antonio (they really have superb "chemistry" at work). She had also gone the extra miles from the very beginning, starting from the pre-tour briefing till the very end when we go our different ways after the PCR test at the airport upon arrival. Even until now, she keeps checking in on us to ensure that we have done the necessary post trip ART tests. Connie has definitely given us a very memorable and safe tour experience with her expertise and great coordination with all the respective counterparts (the local tour guides). Never did she had a panic moment and that made us even more assured during the trip.Would like to take this opportunity to give Connie a "Big Thank You" and we are already looking forward to our next trip with EU Holidays and Connie!!!


Jamie Cheah

  • Tour: 12ESBCNW01/21LH-B
  • Tour Manager: CONNIE HAY
  • Date: 01/12/2021 - 12/12/2021

Tour: La Siesta In SpainTour Manager: Connie HayThe pace and itinerary were very well arrangedWe were very fortunate to be guided by Connie. we have 5 stars treatment by both Connie and our driver Mr. AntonioShe is very attentive and accommodating throughout the trip. She is also very Knowledgeable and have good recommendations to restaurant where meals are on our own.It certainly is very unsettling to travel amidst Covid-19 pandemic, but her exceptional eye for details reassure us.Connie was very helpful and clear with all the new procedures of VTL travel, especially with NEW additional measure post arrival in Singapore while we are in SpainIt is also very reassuring that ALL pre and post travel procedure were taken care of by Connie.Overall, Connie makes the difference to this trip and adds laughter to all our tour members. Thank you and would definitely look forward to another great trip with EU Holidays and Connie!!


Julie Wong

  • Tour: 12ESBCNW01/21LH-B
  • Tour Manager: CONNIE HAY
  • Date: 01/12/2021 - 12/12/2021

难忘的西班牙之旅!从订购到行程的整个过程中,服务人员的服务都非常周到和贴心,让你轻松自在,毫无顾虑地享受着美好的时光!重点提名:tour manager~~Connie Hay,非常专业、非常贴心、非常有经验!


Wendy Wen

  • Tour: 12ESBCNW01/21LH-B
  • Tour Manager: CONNIE HAY
  • Date: 01/12/2021 - 12/12/2021

Tour: 12D La Siesta In SpainDeparture Date : 25 November 2021Tour Manager: Kevin ChengWe defaulted to EU Holidays for travel during this pandemic. Well-planned trip itineraries that ensured convenience and safety for everyone during this pandemic season. Kudos to tour manager Kevin who is meticulous and cheerful! Will definitely travel with EU again and again!


Sharon Lee

  • Tour: 11ESBCNW25/21SQ
  • Tour Manager: KEVIN CHENG
  • Date: 25/11/2021 - 06/12/2021

Joined EU Holidays for the 8D7N Korea and Busan tour under the VTL scheme recently.  Enjoyed this long awaited trip very much as we get to see the autumn splendour at places visited, the good and delicious food, especially the assorted seafood in Busan and the Korean BBQ, so befitting for the cold weather, the nice clean hotels and not forgetting the connections with our 16 tour members led by the helpful and dedicated Singapore tour leader, Shirley Wang and Korea tour guide, Andy. Thank you EU, our tour guides and driver for making this possible and the fond memories of this trip will be cherished forever!


Audrey Heng

  • Tour: 11KRBB0827/21SQ
  • Tour Manager: SHIRLEY WANG
  • Date: 27/11/2021 - 04/12/2021

Tour: 12D La Siesta In SpainDeparture Date : 25 November 2021Tour Manager: Kevin ChengOnce again, selected EU holiday for the 5th time for a very last minute tour during this covid time. Connie was very helpful and clear with all the new procedures of VTL travel guideline and recommended me to Spain. The pace and itinerary were done well with numerous optional which give much time for free & easy if you opt out. However to have at least one optional to be included into the tour would be highly desired. Meals provided for were adequate. Travelling with just a group of 20 pax we were very fortunate to be guided by Kevin Cheng. He is very attentive and accommodating throughout the trip. Knowledgeable with the in country attractions and good recommendations to restaurant where meals are on our own. Travelling during covid times, his exceptional eye for details of the pre and post arrival and departure for all the procedures were very assuring. Smooth trip throughout without any hiccups was greatly appreciated. Overall, Kevin makes the difference to this trip and adds laughter to all our tour members. Thank you and would definitely look forward to another great trip with him! . Eugene C


Hilary Chan

  • Tour: 11ESBCNW25/21SQ
  • Tour Manager: KEVIN CHENG
  • Date: 25/11/2021 - 06/12/2021

Our family of six members join 13 D 10 N Germany glaore tour from 27th November to 10th December. Tour manager jeremiah Tan is very responsible and take care of all members. Will join EU tour again.


Tuck Sing Lim

  • Tour: 11ECGERW27/21SQ
  • Tour Manager: JEREMIAH TAN
  • Date: 27/11/2021 - 09/12/2021

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