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Testimonials

Testimonials




I enjoyed my recent trip to Eastern Europe lead by Sebastian Mak.He provided us daily updates on the weather conditions and this is indèed very helpful. He is a very responsible person and take care of our well being. He keep us entertained with his travel tales along the long journey. Special thanks to Martin our driver who keep us safe on the road.


Ai Wah Foo

  • Tour: 05EEMUCS14/19AY
  • Tour Manager: SEBASTIAN MAK
  • Date: 14/05/2019 - 25/05/2019

D.Y.L.A.N - A name you should look for while planning your next holiday with EU holidays.Bodied with 8 years of experience, his knowledge for guiding his customers speaks for itself. From the day we met at the airport he has manage to take care of our every need and ensure that he exceed expectations to our request.From food, accommodation, guided tours to toilet breaks he took extra care of every one of us 31 “tourists” and made sure we have a memorable and enjoyable time throughout the whole trip.Special shoutout to his insightful advices which enables us to learn, experience and appreciate Europe to the best of its wonder and more importantly safely. Nothing was compromise and there was always a tone of sincerity in his questions and answers to us.I will strongly recommend Dylan in all your EU tours and it will be your blessing and bonus to have such a well equipped young man to bring you around the world.Thank you and wish you all the best in your future endeavours :)Cheers,Bryan Europe (May 2019)


Bryan Chong

  • Tour: 05EEMUCS22/19LH
  • Tour Manager: DYLAN TEOH
  • Date: 22/05/2019 - 03/06/2019

Tour: 13D 10N Highlights of Eastern EuropeDeparture: 22 May 2019Tour Manager: Dylan TeohThis is our first time to Europe and joining EU Holidays on a holiday. We have a total of 31 members traveling together which is also the biggest tour group we have joined thus far. Despite the big group, Dylan has taken good care of us, looking into our requests and often reminding us to be careful with our belongings. When one of the hotels allocated a room meant for the physically challenged, Dylan facilitated the change in room within 5 mins. He even came to our hotel room to help us move to the new room and followed up to ensure things are alright. Further, we are pleasantly surprised by his thoughtfulness by bringing chili sauce and chinchalok all the way from Singapore which certainly whet our appetite at meal times!The itinerary is amazing and we covered the key highlights in Eastern Europe. Most of the hotels are of good standard as well. It has certainly been an enjoyable trip for us and we will consider EU Holidays for future trips!


Jessica Yeow

  • Tour: 05EEMUCS22/19LH
  • Tour Manager: DYLAN TEOH
  • Date: 22/05/2019 - 03/06/2019

Tour: 13D10N Italy, Switzerland & Paris + 2N DubaiDate: 16 May 2019 - 31 May 2019Tour Manager: Wang Jia FuMy husband and I enjoyed our first tour to Europe due to the excellent care and service by our Tour Manager, Wang Jiafu.Before our trip, he started sending us useful information on our coming trip and also sent us reminders about being mindful of pickpockets at certain places. During the tour, his constant reminders for us to stay vigilant and also his warnings on syndicates fooling tourists, kept us alert on our safety and our belongings, if not, we would become careless and be a victim.Throughout our tour, he shared his knowledge of the places we would be going and kept us entertained during the bus journey. His coordination is superb, we were able to reach our destination on time as he always planned ahead, coordinating with restaurants managers, local tour guides and even advanced check in to hotels, that we didn't need to wait too long for our provided meals, nor waited too long for our rooms (we noticed the vast difference when we arrived in Dubai without Jiafu, and we waited a while for our rooms). Even after, he had informed us verbally on the time of wakeup calls, breakfast and the time of departure at every stop, he would still follow up with a WhatsApp message with the details.Overall, we found that Jiafu is a very knowledgeable tour manager who knows his trade very well and he isn't stingy in sharing his knowledge with us.We would be recommending Europe trips to our family and friends with Jiafu as their tour manager and also for our future trips with EU Holidays.Comments


Carine Chua

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

I just returned from my Europe trip on 31/6. Must highly commend our tour manager Mr Wang Jia Fu. He has put in extra effort to make our vacation safe and enjoyable . He is a very responsible TM . He made hotel room arrangement while we were otw to the hotel . We always get our keys very soon after arrival . This is much appreciated as by that time we were very tired and wished to rest early . Due to his quick thinking mind and info gathering on weather forecast , he swopped our sightseeing destinations for 2 days. This allowed us to see the best of Mt Titlis and Mt Jungfranc . If not for him , we would be greeted by rain and grey skies and no beautiful photos for my album . He recommended shops that sell souvenirs at reasonable prices . He often reminded us to beware of pickpockets and take note of our own safety . I felt assured with him leading the group. I really felt a little uneasy when he did not go with our group to Dubai . He is a jovial person but when it was time to put across an important message , he was firm and made sure everyone understood him. To make things fair for all families , he gave room keys to families in varying order. However , I do have a suggestion for EU TM .... rotation of seats on the coach everyday . In my group , a family of 4 were permanently seated on the last row of the coach . I felt it’s not so fair to them . This also happened when I was on my Finland trip with EU .


Yu Wah Tang

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

13D Italy, Switzerland, France + 2 nights in Dubai departure 16May19. Tour Manager : Wang Jiafu (JF)JF sent many wats app messages n links for reading as high alert on the awareness of pickpockets in EU before the trip n it was indeed very helpful. Overall he guided the whole trip very well. Very well organized tour Manager. Thumbs up!Tammy (Group 6)


Tam Hongjie

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

Our local tour guide was very informative and our Spore tour manager was a very caring boy. He always made sure that everyone was safe & comfortable. He even bought each one of us a key chain souvenir from Troy. So sweet of him. Kenneth Ng.


Marilou E. Viado-Liew

  • Tour: 05MTISTS26/19TK
  • Tour Manager: KENNETH NG
  • Date: 26/05/2019 - 04/06/2019

Tour: 13D 10N Italy, Switzerland, Paris + 2N in DubaiDate: 16 - 31 May 2019Tour Manager: Wang Jia FuJia Fu, a wholesome and genuine person who is not there just to give you a basic tour of Europe. He extends out to ensure that everyone is having a joyous time and the instructions (time and meeting point) from him are clear and concise.If you worry about not having enough time for each place, he gives ample time for each destination to take photos and to unwind from the long rides.I understand that our safety is part of the tour leader’s responsibility, but Jia Fu definitely made our family feel that he has gone the extra mile to ensure the safety of everyone through constant reminders and lookouts. Also, because of his efficiency, checking into hotels seemed effortless and quick.Keep up the excellent work Jia Fu! 


Jarrod Koh

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

11D Europe Highlights + 2N Dubai Departure Date: 21 May 2019 TB number: MB018419Tour Manager :TammyI would like to take this opportunity to thanks our tour manager: Tammy, She always take good care of us. Our personal safety and belonging is her main concern. She is always do her best to all our group mates, and especially for my 4yrs old daughter. she is cheerful, professional, sincere, and helpful. Without her our journey won't so meaningful and unforgotten. I really appreciate what her sharing from his experience, great to had a tour leader like her. My family look forward to sign a tour package with EU holiday and Tammy as our Tour manager again.Special thanks to @王漢傑


張子强

  • Tour: 05ECCHLS21/19EK-D
  • Tour Manager: TAMMY TAN
  • Date: 21/05/2019 - 02/06/2019

26-5-19至4-6-19kenneth一很会照顾人,很熱心,有爱心,很友善加油kenneth


Sew Tee Tan

  • Tour: 05MTISTS26/19TK
  • Tour Manager: KENNETH NG
  • Date: 26/05/2019 - 04/06/2019

Tour: 13D10N Highlight of Eastern EuropeDate: 14th - 26th May Tour Manager: Sabastian MakI really enjoyed this trip. I was initially hesitant to book at EU travels because of the mixed reviews but our tour guide Sebastian, made it very enjoyable for us. I really liked the way he handled the ugly hotel we've had. He was so calm when customers were complaining because of the unpleasant customer service in the hotel. He made sure that we will be compensated and at the end, he managed to arranged something for us.Sebastian was really very pleasant. He ensures that we'll have our food first before having his. He sent us daily reminder to ensure that we will be prepared the next day. He prepared different stories/sharing for us everyday.Overall, me and my friend was very satisfied and happy with the trip. All the tour members were very punctual and considerate on time.I highly recommend EU Travel Holidays. The fact that they have cheaper rates than the competitors with equal service, it's worth trying! Just hope that their customer service staff in their office will be nice and more approachable. And, more time to spend in the outlet mall Thank you Sebastian


David Jo

  • Tour: 05EEMUCS14/19AY
  • Tour Manager: SEBASTIAN MAK
  • Date: 14/05/2019 - 25/05/2019

Tour: 11D8N Balkans DelightDate: 11-21 May 2019Tour Manager: Anna AngMany thanks to Anna for an enjoyable, safe and memorable experience. She is responsible, obliging and patient throughout the trip. Constantly reminding us to take care of our belongings.


Margaret Lim

  • Tour: 05EESJJS11/19LX
  • Tour Manager: ANNA ANG
  • Date: 11/05/2019 - 20/05/2019

We just come back from our Italy, Switzerland, Germany, France tour. Exhilarating experience, made possible by a professional, caring & knowledgeable tour manager Wang Jia Fu, who had taken every possible ways to Ensure our 15 days trip is well worth every penny. Good job.


Karen Chan

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

Tour : 13D10N Italy , Switzerland & Paris + 2N Dubai ( 16 May 2019 – 31 May 2019 )Tour Manager : Wang Jia FuThank you Jiafu for leading our tour group and making our trip very memorable.Being our first trip to Europe, we felt very safe and secured travelling with you. You were very kind and considerate to our needs eg, Food restrictions and toilet breaks.Your constant reminders about our safety and surroundings made us feel very safe.Thank you for sharing so much of information about the places we visited. You are very knowledgeable and we learnt a lot from you.Appreciate your guidance on the tax refund claims, it made the process easy especially for first timers like us.Your time management was excellent!  You ensured everyone was punctual and we set off to the next destination on time.We will definitely share our experience with our friends and family.Thank you Jiafu for your patience and guidance. Looking forward to travel with you again.We are already planning for the next one Regards,Margis and family.


Margis Kuru

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

Tour: 13D 10N Italy, Switzerland, Paris + 2N in DubaiDate: 16 - 31 May 2019Tour Manager: Wang Jia FuMy family and I would like to thank our tour manager, Wang Jia Fu, for making this trip memorable for us. We were impressed with his knowledge not only on the places we were visiting but in other aspects in life as well.He was able to keep us entertained during our bus rides and most importantly keeping the group safe from pickpockets with his constant reminders.We will definitely recommend him to our family and friends for their future guided holidays.Thank you once again Jia Fu and we wish you nothing but the best!


Jacqueline Lee

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

Tour : 13D10N Italy , Switzerland & Paris + 2N DubaiDate : 16 May 2019 – 31 May 2019Tour Manager : Wang Jia FuI would like to thank Jiafu for making our first trip to Europe a safe and amazing one. We had a wonderful time. Even before the trip, he messaged us with details about what to prepare and what to expect from Europe. He fed us with important information so that we could be well prepared.During the entire trip he was very considerate. Gave us adequate toilet breaks and also informed us when the next toilet break would be so that we were prepared. He also gave constant updates on the weather and traffic so that we were well informed about our journey.I was very surprised how well planned he was. Whether it was hotel check ins or restaurant reservations, we never waited more than 10 mins. Everything was smooth and well organised.Thank you Jiafu for making our trip and memorable one. Hope to travel with you again.Regards,Castro and family.


Tess Roqueza

  • Tour: 05ECERPS16/19EK
  • Tour Manager: ONG KAH HOO JIAFU
  • Date: 16/05/2019 - 30/05/2019

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