To ( EU holidays's tour guide ) Dear Ricardo, Appreciate your help and sincerely care for my husband and me as both of us became very sick before the day we suppose to departure to Finland tour. You have communicate with me and the operation staff after office hour till very late at midnight then early in the morning, you have to arrange everythings and liaise with me and the rest of them. We are very grateful for your extra work and contribution. Thank you for your extraordinary and professional service.You are the Best! Regards, Cathie Chua
Just came back on 19 Feb for Trip to Italy Swiss Paris tour. Tour code ECERPW.Had lots of fun and gonna be very memorable. The tour leader is Kim Ng, She is really good! Thumbs up for her excellent services! Very accommodating, helpful and caring alot for us during our trip. The tour group people are very friendly and nice to chat with!
Hi EU HolidaysI am writing in, to commend Ms Kim for her extraordinary services and exceeding the professional fulfilment of her duty as a tour manager for the 13D Italy, Switzerland & France (+ 2N Dubai) tour (depart on 5 Feb 2019).Kim definitely has more than what it takes to lead the tour as she has vast and deep knowledge of the countries, places of interest, history and current affairs. Her personal life experiences and stories kept us entertained during long bus journeys.Kim's great work passion, fun-loving personality, thoughtfulness, willingness to go extra 100 miles to help and paying attention to the details, have brought our satisfaction to an unexpected high level; I recalled a travel mate who left the tax refund forms in the hotel, Kim helped them follow up closely as if it is hers. On other shopping occasions, Kim effortlessly arranged for our travel mates to buy their must-buy branded bags and stuff. And in Dubai desert safari, she carried a big gallon of mineral water for us so that we have sufficient clean water to consume in the desert.Kim also prepared heart-warming first aid kit containing (but not limited to) medical plasters, Dettol cream, sore throat lozenges, and offered Royal Honey Propolis for a travel mate who suffered from severe sore throat, etc... Kim even brought one of our ill tour mate to the hospital in the midnight and continued with our tour the next early morning. She must be very tired but she is always helpful, smiling, joking around and exceeding my expectations as a tour manager.Kim actively acted as a bridge between us and the local people and recommended local food and things to buy and it's price. This allowed us to keep a lookout for the items and be mentally prepared. I have no worries and felt comfortable and at ease in places where I am unfamiliar with.Kim took care of our safety by repeatedly reminding us of pickpockets, to put on safety belts and not allowing us to move around in the bus.Kim's mind is very flexible and reacted quickly to situations as cool as a cucumber. E.g. Rearranged itineraries accordance to the traffic and crowd conditions, arranged flight seats so that couples get to sit side by side and some get their requested window seats.Kim is very well-versed, clear and confident with the tax refund process of Italy, Switzerland, France and Dubai. Hence, no hiccups were encountered.All in all, Kim has made the tour so much enjoyable and memorable. I seriously wish I could have her as my reliable tour manager for all my future tours.I hope EU will join me to recognise Kim's dedicated effort as she sets an extremely high standard for a tour manager. I also hope to share this commendation to the National Association of Travel Agents Singapore (NATAS).
we came back fr our Balkans Delight on 6-2-19,We really enjoy ourselves with EU holiday. Especially our leader, Alicia Phang took very good care of us, good arrangements, and her good knowledge, was really impressive, I will.definitely join EU Holidays again ..
Tour Name: 10days 7 nights to FinlandDeparture Date: 2nd Feb to 11th Feb 2019Tour Manager: Sabestian MakIt was our first time being Europe and just happened to choose EU due to date availability and country that we were looking for. It was a wonderful and enjoyable trip to us. Tour Manager Sabestian is a responsible and carful guy to all the members in this tour. He bought us a lot laughs and funny stories. The luckiest thing was we all got chance to see Aurora when the night we stayed in glass iglo. Anyway, we all had a memorable travel with team and Sabestian, and thanks to him. definitely recommend to go!
Tour name: 10D7N Spain & PortugalDeparture date: 01 Feb 2019Tour leader: Ricky TiangThis is our first time we join EU Tour.My family & friends , of about 27 people, we are very satisfied with the tour.Ricky is very knowledge, patience and experience tour leader.Thank you for Ricky making the trip smooth and fun.
My wife and I just returned from our 11 days Europe Highlights + Dubai Trip, and we strongly recommend EU Holidays to anyone looking for an Europe Holiday! Special thanks to our fantastic Tour Manager @Huiqingng . Travelling with her is like travelling with a buddy who is very familiar with Europe. We can totally rely on her for all our preferences and requirements, be it during shopping, meals or beautiful spots for photo opportunities. Many thanks for the wonderful photos taken for us too! Every place we visited was a fulfilling experience, really appreciated the itinerary. The coach that ferried us was very comfortable and the driver was very experienced and professional. Hotels were comfortable too. The meals gave us an authentic experience of the various local delights. Exceeded our expectations and we will book our next one with EU Holidays! Lastly, thanks again to Ng Hui Qing for arranging the honeymoon surprise during our Emirates flight!
Tour Name: 10D7N Amazing TurkeyDeparture Date: 3 Feb 2019Tour Manager: Lai JarweiOne of the nicest trips ever with a very experienced local tour guide and a fun loving EU tour manager.A value for money trip with quite a comprehensive itinerary!
BBguin Jordan Lim
Tour Name: Amazing TurkeyDeparture Date: Feb 2, 2019Tour Manager: Jacky ChewFood: nice but less variety for the ala carte menus, buffet also don’t have that wide spread to choose. Hotels: cozy and comfortable. Love all the places that we stayed Tour: we had a good itinerary. Unfortunately all of us was disappointed not able to have the chance of getting into the hot air balloon. Most of us was looking forward to this on this trip, should have been more flexible to squeeze it in. We also missed going to House of Virgin Mary which was part of the Itinerary, without any explanation from tour guide why we skipped it. The side trips to local stores to ask us to buy something is entertaining but can be skipped. Local Driver: hats off!!! He is steady all through out the trip. Very professional and punctual. Local Tour guide: Very kind and caring but not flexible on the itineraries. Tour Manager: Jacky is very caring, he even brought some goodies to share on the bus. He won’t pressure when you are behind and he will patiently wait for you. Also offers to take us group photos with my friends. Overall: trip was wonderful!!! We had soooo much fun because we had a mix of what Turkey has to offer (Except for the hot air balloon) but most especially because all the Tour members were so cool. Turkish ppl are so warm as well. Would probably come back to do more shopping and hopefully have the chance for the Hot Air Balloon.
We just came back from a 10 day tour of Spain & Portugal. Very experienced tour guides, both local and from the cities that we visited. The 4 Star hotels were excellent too and the breakfast spread was very good. Price wise it is very affortable.
Tour Name: 10D7N Amazing TurkeyDeparture Date: 03 Feb 2019Tour Leader: JarweiMy husband and I had a great time during our honeymoon in Turkey. It was definitely a wise choice and we made a great decision!We were also very glad to have Jarwei as our tour manager who is very kind and thoughtful. He discreetly arranged for a romantic setting for our cave hotel room specially for us honeymooners. It was such a pleasant surprise! Not only that, he unexpectedly bought for us a kind of Turkish delight called "Baklava" knowing that we like it a lot. He also never got bored of helping us to take pictures everywhere we go...it was like a free photoshoot On top of all that, we were very lucky to have met all the fun people in our tour group! Definitely a memorable experience! Highly recommended!
Tour name: 10D7N Amazing Turkey Departure date: 03 Feb 2019Tour leader: JarWei LaiNice trip and tour.Excellent local tour guide and good tour manager.The sightseeing, scenery and view are really breathtaking.
Fei Fei Bonnie Belle
13Days Spain & Portugal (Winter)Date: 31.01.2019~12.02.2019Tour Manager: Mei Wai KuanI felt blessing met good tour manager. She make me impression with her knowledge, influent English and Mandarin explained the country geography area & cultural during the trip. Mei Wai Kuan’s passion, patient, experience, country historical knowledge, happy smile and service attitude leading whole trip joyful ended. Thanks Mei.
London trip 10 days 7 nighttour manager: Nick Soodeparture date:1 FebMe and my family would like to thank Nick for his great service and mindful toward us who are Muslim travelling with the group..he constantly checking with us and very apologetic when there is issue especially traffic congestion while travelling.He very knowledgeable about the places we visit.Even though there is misunderstanding in our food arrangement he ensure that we had our proper meals..He gave us a good first impression about Eu Holiday..Thank you we enjoy our first trip to Europe..
Finland trip 10day 7night from 25th January till 3rd Feb 2019.Tour Manager : Paul TeeDriver : Sunni(Lapland)I would like to say a "Big thank you" to Paul and Sunni for this unforgettable trip.1st impressions is very important, I was very impressed by Paul and Sunni for their passions in their job. Beside responsibility Paul will do extra mile for all of us. Paul always try his best to bring laughter to us. Make his effort to bring us to catch the northern lights in the cold nights... We are blessed to have him as the tour manager in this trip. Every extra mile touch every member heart.