Just returned from a wonderful Italy and Dubai trip. I have always loved all things Italian and this trip showcased the best of Italy in such a short time. Sistine chapel and Michelangelo's exquisite artwork blew my mind. The power of Rome and the alluring charm of Venice left us in awe. Itinerary is good and most hotels and restaurant food is good too. But the most memorable is our tour manager Kevin.I met Kevin at one travel fair back in 2016 and even making enquiries with him left a good impression. He was patient to answer all queries and I thought what a wonderful thing if he was our tour guide! I cannot believe it when our 2nd trip with EU and he is indeed our Tour manager!Kevin is a real gem, such a sincere and thoughtful guide. He respects and takes great care of the elderly travellers (our tour group has a few very cool elderly travellers) and he is patient and cheerful throughout the trip, even making special efforts to bring little extra surprises like Lohei and abalones and chocolates etc. He is very deft at handling emergency and sudden situations, all the while remaining calm and still making good time for the itinerary. And we had a few emergency!! fellow tour members feeling unwell with quick stop to hospital etc and we lost our crossbody bag at Dubai security clearance due to carelessness and Kevin made it possible that we got it back all intact!!! This is what that maketh a good guide! Kevin has great charisma and humour, is trustworthy and easy to talk to, sincere to a fault and protects all of us like a mother hen or a great gladiator!! We love him!!Bravo, Eccellente!How to gel people from all walks of life and make them care for one another in a brief period of 12 days? This is the magic of EU. Itineraries and good hotels and good food are all good. But the striking edge of EU is the guides. This is our 2nd trip and it didn’t disappoint. Looking forward to more beautiful trips with EU in future ! Hope that EU polishes all your beautiful gem with great encouragement and support and bonus to keep them shiny and so striking!!Grazie tante EU holidays!
Thumb up to kelvin! We had a wonderful Italy trip, appreciate your caring to all the members in the whole trip
Kok Bee Bee
We had an enjoyable holiday, thanks to our guide Kevin.Both my parents who are over 80 years old (Father 88 years old, Mother 84 years old, enjoyed the trip).Kevin took good care of my mother who can’t walk properly and needs wheel chair assistance at the airports.The itinerary for the tour was quite good.Best RegardsW.Phua
Phua Wee Woon
Have to highlight to u, EU holidays that the Caucasus region that we just went is a memorable trip under the tutelage of your manager Jeremiah Tan, he was caring and helpful making this trip a enjoyable one, beautiful natural mountain scenery, mediaval churches, humble an friendly locals, this us a trip worth going, thanks to EU holidays and Jeremiah Tan, this Caucasus region is a trip everyone loves to go again, from Alice Ho and Mr Seet
I would like to take this opportunity to thank and appreciate the Tour Manager, Sebastian Mak for making this an unforgettable and enjoyable trip for us.He is professional, friendly and knowledgeable throughout the trip. I'm pleasantly surprised by his knowledge of the history and geography, which is informative as it gives us a better insight of the places we visited.He had a great sense of humour which brought much laughter and joy to the tour group, especially during the journey in the coach. He is also patient and and accommodating to the tour group when there's queries and requests. He had also forewarned us of the places we should be aware of and the tactics used, which we saw just as he had informed. He had made this trip safe, comfortable, pleasant and enjoyable.Kudos and thanks to Sebastian.I'll definitely plan my next trip with EU Holidays.
Extending my heartfelt thanks and appreciation to Titan AE aka Sebastian for making our Europe trip a memorable one. Thanks for your assistance especially on places to go, finding good and reasonable buys for some brands. Theres never a dull moment even when we are just at the coach bus to our next destination as you try your best to crack a joke or two to ease the boredom.This was a relaxing trip which me and my sister truly enjoyed. Special thanks also for the group which was very warm and helpful to one another.Thanks and all the best to EU!!Neil
Me and my wife would like to thank you for your kindness in helping us while our bag, passport and money have been stolen during the travel in vienna.He is very knowledgeable in most country. While we were in vienna, when our passport , money and belongings have been stolen, he helped us to contact ICA and the relevant government department so that we can make a temporary passport in vienna . I really appreciate his help. Thanks so much for all the help.
Comprehensive tour to see the whole of Spain and Portugal but could have spent less time outlet shopping mall (4hrs plus too Long) and shopping areas with just the major expensive brands. More shopping in areas where there mix of cheap and expensive brands would be good.Tour manager is very knowledgeable about Europe, she provided us many insights on Spain, Portugal and other European countries. She is very good photographer too, helped us take many post-card photo worthy photos! And she tries her best to customise food and tour for each of us. Thanks very much Rhiny!
This is our 2nd time travelling with EU Holidays and we must say it was an excellent experience.We guess we owe this pleasant experience to our tour manager, Mr Jeremiah Tan.During our 11 days trip, he was very sincere, very enthusiastic and makes great efforts to plan each day’s itinerary to the fullest together with the local guides. On top of that he is highly knowledgeable and in the know. We also find Jeremiah to be a very responsible and personable tour manager. He is mild mannered and caring towards our elderly tour mates.We feel that he is an asset to his employer. We would definitely recommend EU Holidays to our friends.Thank you, EU Holidays for arranging and giving us a chance to know Jeremiah.Jeremiah thanks for your wonderful service.We will be back!
Interesting itinerary with many amazing picturesque views. Jeremiah is very witty, entertaining, responsible and attention to detail.
Quite an enjoyable trips with tour Manager Kevin from EU holidays and tour members too, from 16-27 February 2018, awaiting for two more fun days to come for Dubai trips � leaving to Dubai tomorrow:)
Annie Chua Tenzin Yongje
I would like to take this opportunity to praise Mr Titan Ae aka Sabastian on his incredible hosting as a tour manager throughout our Europe trip. He was very informative, showed much guidance and was readily always very helpful in any request when ask upon. This made the entire trip comfortable and pleasant.During our long journeys to different destination, Sabastian was entertaining us with his witty sense of humour which made the whole bus journey more fun. He was not only a good tour manager in ensuring our needs but also a very concern human as he kept on telling us to be safe on our free day roaming in Paris. He also gave advises on how we should take care of our goods and be more aware in the unsafe city. This made us more cautious and safer as we were well informed.Though the majority tour passengers were Chinese and being the only Indian group of four, Sabastian made the effort to always communicate in English and for the entire group to get together well, he rotates our food buddies in different groups always. This made us to get to know all tour passengers better and also created an opportunity for us to interact with them well. It further promoted good racial harmony too. Being a multi racial country like Singapore, I feel this is a very important aspect in tours. Moreover this effort shows the comfortability EU Holiday/ Sabastian ensures for all races. I will definitely recommend EU holidays to my fellow friends and family.EU holidays had done a wonderful job in hiring capable tour managers like Titan Ae aka Sabastian. He was an all rounder and made this entire trip a memorable one. Thank you once again for being an excellent and eloquent tour manager Sabastian!
Overall, my family and I enjoyed ourselves throughout the trip. We loved the King Crab Safari and catching the auroras at the Igloo Hotel the most.The activities arranged (for e.g. the Husky Ride) was great because it was arranged in the afternoon where we could have a great view.Our tour leader kept us up to date with all important details and really looked out for us. He would advice us when it’s getting colder and to ensure we wear our spikes (if we had any) to prevent us from falling. He was very relatable to us and also helped everyone connect to the Wifi by going room to room (especially when there were quite a few older people in the group).On the last day when we had a long leisure time, he also helped arrange for a short ski trip for anyone who wanted to go. So thank you for going the extra mile!A small room of improvement from the EU Management side is to pre-empt the older people that the husky ride is actually quite bumpy and it may be difficult for anyone of older age to control the huskies. It was a fun ride but a realistic expectation would be great!To note is to manage food expectations, good food provided by the tour but free-and-easy food will practically be the same kind of food throughout the trip.On the overall, great trip, and the tour manager made it work well together. ��
Highly recommend EU Holidays for their efficient customer service from booking and getting the reservations done and also the helpful briefing session before the trip to inform us what to bring and be aware on this snowy trip! Also very pleased with our tour lead, Andy Yuan, special commendation for him as he has been a very positive, cheerful，smart and a patient guide with us. All the trip’s food recommendation and places he had brought us to, was never a disappointment and he knew the timings to go impeccably to avoid crowds and shepherd us on time and gelled the group for all the activities. Andy kept watch of us tightly, attended to all our many curious questions about the trip and also reacted professionally and efficiently when one of our tour mates had an incident and also another one had to fly back due to family emergency. He connected the necessary contacts swiftly which was very impressive and cared for those in need joyfully, which we were really touched by the sincere service and he cheerfully carried on the rest of the tour with us, which we continued to have fun and it helped too that our tour group members were really relaxed and friendly! � Thank you EU Holidays for this wonderful experience and leaving us wanting more! Keep up the good work and may your tour groups activities flourish!
We had a very special time with this unique Central Europe tour package offered by EU Holidays, under the great care of our very cheerful and accommodating tour manager Tammy. Tammy took into consideration of each and every one of our tour groupmates' interest & made sure that everyone was well taken care of and enjoying ourselves while staying safe. She worked tirelessly to ensure that our programmes and schedules ran smoothly, which made the trip stress-free and really enjoyable.The most memorable part of our trip was the 5km sledging runway that was exclusive only to EU Holidays, at the top of Mt. Bussalp, with an elevation of 6000ft!! (Watch our sledging video under the visitor posts!) � We thoroughly enjoyed ourselves in Europe and would definitely choose EU Holidays again for our next holiday. Thank EU Holidays and thank you Tammy for an unforgettable experience!
4stars for the itinerary.Booked 24th tour group ended up joining 25th tour group due to insufficient pax for 24th but tickets already issued.Extended my trip to UK after Italy and have to rebook tickets to UK from Venice instead of Milan.5stars for Tour manager.He is very professional! Always reminding us to take care of our valuables cos there’s a lot of pick pockets. Shared his experiences and knowledges on what is worth ‘investing’ from Italy. Most importantly, despite all the hiccups, he managed to settle everything smoothly. SWEE LAH...His ‘Ai Zai Mai Luan attitude’ really calms us down cos bringing a pair of kiddos (2yo and 4yo) makes me nervous.Improvement/ suggestions:- Hotel near the city/supermarket so that we can shop for water, comfort food (Maggi mee)- Allow us to choose meals for kids- the 1st Chinese food provided can be better...