A happy & satisfying trip lead by Ricky Woo~
Woon Ting Phoon
Just to drop a note that we are happy and would like to take this opportunity to thank our tour manager Mr Kevin Cheng during our Dec trip in Central Europe. Mr Cheng was helpful and took good care of the group throughout the whole trip! Thank you and much appreciated!Peng Siong
Seah Peng Siong
Kudos to our multi-talented tour leader PAUL TEE who did a remarkable job taking care of everything & let us travel with a peace of mind..Very meticulous, experienced & entertaining; who went the extra mile of messaging us the details everyday, taking great pictures for everyone throughout. Impressive
Tour: 10D7N Winter Finland+King Crab SafariDeparture: 19 Dec 2018Tour Manager: Ricky WooIt was our first experience traveling with EU Holidays serviced by our Tour Manager Ricky Woo, who has delivered much better than expected services to our group. He is a responsible, diligent & thoughtful tour Manager always reminds us to take care of our personal belongings. He even offer to help us take photos in the cold snow-falling environment. Most of the hotels arrangement were good and within our expected standards. A thumb-up recommendation for EU Holidays. From: F3 family
13D11N Europe + 2N Dubai Tour ( 9th Dec - 23rd Dec ) Tour manager : Sebastian MakHe is very knowledgeable and was very caring towards the whole group. He made the effort to remind us everyday about on the safety and the day’s itinerary. He told us the history of the places we were about to visit , allowing us to understand better about the area we were visiting. He constantly gave us many suggestions on areas to have our meals when a meal was not provided for us and the food recommended were very delicious. We are glad to have him as our tour manager throughout the entire trip.
Tour Name : 15D/13N Europe Discovery / 2N DubaiDeparture Date : 10 Dec 2018Tour Manager : Maybelle PhuaJust returned from the above mentioned tour. Overall, great itinerary, well-organized & timely arrangement for sightseeings and meals, highly creditable & knowledgeable tour manager and awesome traveling tour group families & mates. Thanks to all for making this one of our many wonderful and memorable family holiday trips. Happy New Year & Best Wishes !!!
Teo Chin Tiong
10D 7N Winter Adventure Finland + King Crab Safari departure 20 December 2018This is our 1st time with EU Holiday Pte Ltd. We are glad to have TM Nichole Lim. She is very knowledgeable, friendly, responsible, helpful & take good care of us.EU provide convenient accommodations.Happy New Year to EU management & staffs
Tour name : 11D8N Europe Highlight + Extension to U.K Departure date : 15th Dec 2018Tour Manager : Mr Wang JiafuThis is the 1st time we join EU Holidays and it’s also the 1st time, me and my son went on a tour on our own, therefore I am quite worried initially but luckily we were under this group lead by Mr Jiafu, who’s able to make me feel less stressed as he was a very nice & helpful tour manager who sees to every member’s needs and make sure we are at our comfort zone to the best he can.He was also a very organised tour manager, he make sure we check in to every hotel smoothly & fast. I noticed we didn’t have to wait for our meals too. Whenever we reached the restaurant, our meals will be served shortly without much delay.We appreciate his effort to plan itinerary for us on our free day and accompany us throughout, last but not least he also make sure our VAT forms are all properly Done by gg through with each and every members individually at night after our day trip.As we are gg to U.K on our own, we have some doubts and uncertainties , Mr Jiafu was a very approachable man too, he gave us important advise and even help to arrange our transfer from hotel to airport. After he check with the hotel, he came back to us and suggest why not we take the free shuttle bus service provided by the hotel instead of spend money on cab. So thoughtful of him on this part. His duty as our tour manager doesn’t end when we parted ways , he continue to keep in touch with my son, showing his care and concern for us, making sure we arrived safely in U.K. He also told us should we encounter any problems in U.k , feel free to contact him and he will assist us in any way he can. This kind gesture of his deeply touches us. Overall, we would like to compliment Mr Jiafu as a very good, responsible & knowledgable Tour Manager, ! Thank you EU Holidays & Mr Jiafu for letting us experienced a wonderful & memorable winter vacations 2018, esp the sledging part which my son enjoyed the most ! Hope we will be back with Mr Jiafu as our tour manager again soon to other parts of the world .. ~ Ang S.H & Gerald
Tour: 13D Italy, Swiss and Paris, plus 2N DubaiFrom 16 Dec 2018TM: Rin LeowThis is our first time with EU, and I think there are good and bad of this tour. Good is that our TM Rin is experience and she takes good care of us. She told us where is the good photo point and help us with the family photos. She knows the places and history which she will talk through during our long bus rides. She always make sure that our group stays within her sight. If time permits, she will go the extra miles.Bad - I understand that we are in Central Europe so can’t compare to Eastern Europe.. however I’m comparing the breakfast in Novotel (which is of a lower standard) in day 1&2, to our day3 in Hilton, when we expected to be better but it’s not. We are being isolated from the main breakfast area and given limited choices. Anyway I’ve feedback to EU and their response is quick. Last 2 days in Paris 5stars hotel, we knew it’s going to be set breakfast, there is a good spread of breads but thereafter just a small bowl of scrambled eggs with cheese and tiny hams.
Tour: 13D10N Italy, Switzerland & France + 2N DubaiDate: 10 Dec 2018 - 26 Dec 2018Tour Manager: Eddie OngGroup Size : 24 membersOur first time joining EU Holidays Pte Ltd and it was a magnificent experience. We are blessed to have Mr Eddie Ong as our Tour Manager and he has done a great job to ensure everything goes smoothly throughout the trip. Eddie always put our safety as his first priority and he will constantly remind us not to be a victim of pickpockets.Eddie is a professional and he always plans ahead, keeping us updated on the situation of the protest days before we reach Paris and depart from Paris. He makes quick adjustments to the itineraries to allow the group to leave Paris earlier (on Saturday) as we head to La Vallée Village, to avoid a massive jam caused by the disruptive protestors.We would also like give our special thanks to the following persons:a) Our Bus Captain “Nick” for being a responsible and attentive driver throughout the journey from Rome to Paris;b) Our Customer Service Consultant, Ms Chong Whyee, for her patience and quick responses on many queries regarding this trip. I’m truly amazed by her professionalism; andc) Our Sledging Instructor, Mr Russell Tan, for his immense enthusiasm when he coached our group how to sledge safely and enjoy the thrill.Overall, I am very satisfied with this trip except having to tolerate a family who are tidsoptimists.Once again, thank you EU holidays and Eddie Ong for giving us a wonderful experience. I am looking forward for my Eastern Europe trip and I will choose EU Holidays again.
I am only thirteen, but I am very fortunate to had already been to most of the places in Europe,however,this’s my first time joining a tour group. This first experience was very warm and pleasant ,because of our tour manager, Jerry Ong! He really take care of both the old and young very well!I am very impressed with his great attitude towards his work, he is very passionate and he will be a good example for me!Thank you very much, Jerry Kor Kor!From，Sarah Chen Finland trip 18 December 2018
Glad we’ve chosen EU for our Norway Northern Light chase. Very organised, very accommodative to our Muslim needs (all fish meals, thk u). Thank you Sammy our Tour guide for being helpful & thoughtful at all time. It has been the best-test journey of our lives, hoped to travel with EU again.
We had an amazing and wonderful europe trip (16-27 Dec) with our excellent tour manager, Rin Leow.She took real good care of us, went out of her way to make our trip a safe and enjoyable one.We highly recommend this Europe tour.From Family 5
13D Italy/Switzerland/France + 3D DXB Tour Manager: Sabestian MakTo say that I had an awesome trip would be a complete understatement! This trip was extremely fulfilling, all thanks to our guide Sabestian!Just as how his name "SaBESTian" has the word "best", it suggests how he is pretty much the "best" tour guide I have come across after multiple trips with various guides across different agencies.What's important is his affable personality. The ability to bond complete strangers. Laughter is ALWAYS heard on bus rides. Be it through his corny jokes or his laughable Q&A sessions, in which he will reward Belgium chocolates to the person with the correct answers.He bothered to make sure we had the full blast of our holidays. He always made we had opportunities to try local food (not included in the itinerary). We had the "BEST" carbonara, gelato, tiramisu, ham chim Peng, potato chips, burgers and all kinds of food throughout our trip. And true to his word, they were really "the best"!Sabestian really cares about the experiences of his tour members. He bothers to sing Vietnamese and Thai songs to entertain us on arduous long bus rides. He bothers to tell funny jokes that he cooked up himself. He also took meticulous care and effort to remind us constantly of the threat of pickpockets in Europe. It heightened our vigilance and made us much more aware of the problem, one that may have been overlooked if not for him.He is conscientious in making sure that we know the activities expected of the next day and the kind of weather to brace for. This happened daily without fail. having travelled with other agencies and tour leaders before, I must say that the informing of nitty gritty details like temperature and daily activities often remain overlooked by the managers. Not for Sabestian.Thanks Sabestian for being the BEST tour guide out there!
Faith Gabrielle Mok