Came back yesterday from 12D9N Adventure to the Balkans tour. Tour manager, Steve (Xiao Loh) is a dedicated, attentive, knowledgeable n caring guide.
I just returned from 12D9N Balkans Adventure Tour by EU Holidays from Nov 9 to Nov 20 2019. Steve Loh (Xiao Loh) was our Tour Manager. He was a very dedicated and caring Tour Manager and provided excellent service throughout the whole Tour! Thanks Xiao Loh!
When I first learnt that Jeremiah Tan was my tour manager, I scoured through the review page and read all the raving reviews about him but nothing prepared me for how blown away I would be during my 10D Finland Norway holiday with EU. I am a critical traveller and usually steer away from group tours. But I was attracted to the itinerary by EU and decided to give it a go since I would save a lot of time planning the various activities, transfers and hotels. My booking agent, Ann Soo, was very professional and she always replied to my emails quickly. I can't say the same about the briefing notes and the person who gave the briefing. Some of the information were incorrect such as luggage info, weather forecast, etc. I was worried and hoped the tour would go without any problems. Jeremiah contacted me about a week before our tour to ask about dietary preferences in my group and notified that we will be added to a Whatsapp group for easier communication. I really appreciated that because I would not have wanted to receive a group invite without any notice. During the pre-tour, he shared several useful information, promptly answered questions and I started to feel more confident that we will be in good hands. Throughout the tour starting from Changi Airport to Finland/Norway and back to Singapore, Jeremiah showed his experience in herding our group, ensuring everyone was having a good time, giving food recommendations, provided weather forecasts and taking as many photographs of us with his bare hands, even in -23 degrees temperature just so we can bring home precious memories. I hope EU realises how lucky they are to have Jeremiah in their employment. There was nothing unexpected of the itinerary and everything went perfectly as planned. Through this holiday, I can see why EU is a leading tour agency in Singapore and I look forward to booking another tour with them. When I do, I hope our next tour manager will be just as great as Jeremiah because a bad tour manager can surely spoil the entire experience. Thank you EU!!
Jasmine Angela Lau
We had a wonderful experience in Europe.
Kathleen Joyce Carlos
Tour to The Balkans 7 - 17 Nov 2019 with Tour Manager Roger Koh. He is indeed an excellent tour manager who is very passionate in his role. Keep it up. Thanks for the great travel experience!!
Tan Hwee Kwang
Great Tour Manager Roger Koh to The Balkans 6 - 17 NOV19. In our many years of travels, tour manager Roger Koh is the best! He is the only tour manager who gave us an ice cream treat in Dubrovnik, arranged something special at the restaurant for our wedding anniversary, went the extra mile of lending us umbrellas when it rained, showered us with snacks, ensured our hotel rooms were ok & most importantly, took photos for us & made it into a video specially for our group! His jokes were also highly entertaining! His level of professionalism in being well prepared for the trip is highly commendable! Good work & keep it up Roger Koh!
My husband and I just returned on a 11D9N trip to the Balkans from 5-16 Nov. The trip was headed by the tour leader, Jun Bin. There was a total of around 35 pax during this trip, and the biggest group I have been with so far. When you have such a big group, there were different types of dietary requirements that the tour leader had to cater to, including myself. Jun Bjn was very patient and attentive to the individual needs. His 12 years of experience really paid off! During the trip, Jun Bin suggested to go for the optional tour to Burano Island, which was not part of the program. We were apprehensive initially. But after listening to Jun Bin describing the uniqueness of the coloured household building, which was very instagram worthy, we were intrigued and decided to opt for this tour. It really paid off coz Venice Island had a huge flood on the same day we went to Burano Island!!!! It was as if Jun Bin knew the flood was coming and Burano Island was a back up plan! Though Burano Island has a bit of a flood, it was not as bad as on the mainland. At least, we had the last day to enjoy the view rather than staying in the hotel. To make it even special, it was my birthday on the last day and I even receive a gift from Jun Bin! It was a fruit cake! A simple yet memorable moment! Overall I would recommend traveling with EU and the tour leader, Jun Bin! Keep up the good work!
Tour : 12D9N Adventure to Balkans Tour Departures: 9 - 20 November 2019 Tour manager : Steve, Xiao Loh Amazing trip and everything went smoothly although this is the raining season but Tour manager Steve still did his best, and manage to brought us to visit those scenic place that he think is safe to go. He is very responsible, patience and knowledgeable Tour leader. The only sad thing is missed out the Venice City tour due to their closed fo major flooding. Steve was a very experienced tour leader, he recommended those local shops that he thinks is good and reasonable priced like truffles salt and sea salt chocolate, based on his personal preference. And of cause he is a very funny person and a good photographer too. I like it that this tour is not a rushing and shopping tour, meaning the tour will not bring us to those souvenirs shops. Overall, we had a wonderful holidays. Thanks to Steve for your hard work and EU holidays.
Our families of 10 travelled to the Balkans from 9/11/19 to 20/11/19 and Steve Loh was our Tour Manager. My wife and I found him very experienced, dedicated and very responsible; always ensuring and reminding us constantly about precautions against pickpockets, safe guarding our passport and belongings. Everyone found him jovial and friendly. We also like to add that we had a very experienced, responsible, careful bus driver. His driving skills is excellent never speed maintaining a constant speed and the whole journey was very smooth to make our rides very comfortable Everyday!
Koh Nghee Kiat
081119 Europe Highlights - Tour manager Joe Teh The trip is suitable for first timer like us who never been to Europe before. From 1st day to the last day of our journey, we enjoyed very much. Thanks to our excellent Tour manager Joe Teh creating a lot of fun, Joys, and memorable trip. He well experience and has exceeded our expectations. Thanks for EU travel and Joe Teh.
Just went back from our EU tour, our tour manager is the Best! He made our trip surely a memorable one... keep up the work Joe!!
My daughter Rachel and I had just returned from a 10D7N Finland/Norway tour from 8/11 to 16/11/19. We truly enjoyed ourselves. Our group gelled so well together. We had Filippino and Cambodian Chinese in our group. What a good mix! BUT nothing beats without a good tour guide, Jeremiah Tan!Two weeks before departure, he called us and told us he would set up a whatsapp group nearer to the departure date. On 1/11, he set up the group and sent us the full itinerary, the hotel list, where and time to meet at airport, the weather forecast at Helsinki and even sent us a picture of the layers to put on to keep ourselves warm in the freezing cold. On top of that he even sent us the link on the aurora apps on probabilities of aurora happenings. It seemed he never ever missed out on anything that the group needed. He was so detailed.Yes, on the 1st night at the King Crab Safari, we had our first ever sighting of the aurora. Jeremiah was just as excited as the group. He was so busy taking photos of us, lying on the snow just to capture the right angle. Most of the memorable moments were captured by him like a Pro.Even before we reached another place, he would first forewarn us of the weather, what to expect and so on. I have met good tour leaders in some of my past holidays but there is something that Jeremiah did that most of the other guides did not. He would go to great length of sending to the group pictures, details, directions of restaurants and nearby places that we could go. Not only once but to every place/hotel, he would see that we were all fully informed of where to shop and where to get the food. He even recommended where to have the best beef steak, salmon etc. Wow! That really made our day!Throughout the journey in the coach, he would relate his past encounters with other groups, his personal ones too and told us lots of humorous stories that turned us pinkin our laughter.To sum it up, Jeremiah is very professional and experienced in his work. Rachel and I really had a wonderful and enjoyable time on this trip. Honestly our whole group truly enjoyed every moment of this holiday. I will definitely join EU for my next holiday and strongly recommend Jeremiah Tan to my friends.
Ive been so blessed to witness God's wonderful creation through this tour. The heaven is declaring God's glory through His awesome creation particularly when i was able to see the northern lights. i was overly amazed with the view and I cant contain my joy and excitement for this experience. I loved every activity we had and I had so much fun. I was also blessed to meet new friends and had a good bonding moments with them.I also would like to commend our Tour Manager Jeremiah Tan for the job well done. He took care of us very well from the start until we came back home here in SG. Attended every needs of the group and appreciated his effort of not making us bored in the trip. He is kind and approachable. One thing that he stands out for me during the trip was that he was very patient in capturing photos for us. He even lied down in the snow just to capture good photos with the Aurora. He is not only our tour guide but as our camera man as well. All the photos from him are very clear and nice which made us so happy and satisfied. Thank you Jeremiah.I would recommend this tour to my other friends and I will definitely choose EU travel for my next trip.
As a senior traveling in a tour group, I was initially worried. Jeremiah was very patient and made sure I was well taken care of. He had wonderful knowledge of all the places we visited and provided us with a lot of useful information. I highly recommend EU Holidays, especially Jeremiah!
I recommend Jeremiah! It is my first time traveling with a tour group andJeremiah made the experience enjoyable and fulfilling. He is a perfect example of going the extra mile. One of the items on my to-do list was to be able to visit pet stores during our stops at the different states. He provided addresses and directions to what I needed! Thanks, Jeremiah!
Serene Missy Skid
Thank you EU Holidays and Jeremiah for the memorable holiday!