Name of tour: 13 days Eastern Europe TourTour Manager: Jeremiah TanDate: 4 - 16 June 2018Jeremiah is a fun and loving Tour Manager. He puts in great effort to ensure that all the customers are well taken care. He also puts in great effort to ensure the tour is run smoothly. He enjoys sharing his life lessons and experiences in a fun and loving way, example the 5 love languages etc. Thank you for the enjoyable holiday.
Tour : 13D10N All in Europe FootprintTour code : ECCFPS Tour manager : ALAN CHEONG Tour date : 27th May 18 - 8th Jun 18Connie Hay - Very helpful in following up my enquired and updated me on upcoming travel fair. Kim Ng - Fun, cheerful & useful informations during briefing that make us wanna leave for Europe immediately.Lastly our tour manager MR ALAN CHEONG.We are first time visitors to Central Europe and it has left us with a very favourable impression.Alan took very good care of all of us throughout the tour. He made an effort to check our rooms whenever we checked into a new hotel to ensure that everything is in place. He also took care of us during meal times ensuring that we were well fed. He brought us around to show and recommend the different places to have meals and shop, giving us a lot of helpful advices such as where to look for what products and the types of tax refund schemes. It was a thoughtful gesture. Prior to visiting the various attractions, he will provide interesting nuggets of information for our benefit. Travelling to the destination can be monotonous but he will exchange light hearted banter with the group but at the same time, he also respect that some may want to snooze.We also like to specially mention his efforts in helping us to go through the tax refund process at the airport, which we were not very familiar. The every evening WhatsApp info on next day itinerary and weather forecast.We truly appreciate our tour manager and wish to reciprocate the warmth and hospitality that we received, which made this trip a most memorable one and full of pleasant memories.Kudos to Alan !!!
Tour : 10D7N Italy Fiesta + 2N DubaiTour Manager : Michael YapDate : 18-29 May 2018It was our first time travelling with a tour agency as we wanted to save time planning the logistics for the trip and we wanted to have a high level sense of the cities in Italy before returning a second time on our own. We enjoyed following the itinerary including the optional tours/activities. Our tour manager, Michael, did an excellent job in taking care of all of us. He constantly reminded us about being careful with our personal belongings and not to fall prey to pickpockets. He's witty, caring, considerate and very helpful in offering to take photos for us. I noticed that he was also very understanding in catering for some tour members needs to take more frequent restroom breaks than what was planned for during the coach ride from town to town. He also proactively provided tips for us before we get off the bus at each location, which I am sure everyone appreciated fully.When we arrived in Dubai after completing the Italy trip, my husband's luggage bag could not be found with the rest of the passengers'. Michael accompanied and helped my husband to get the airline/airport staff to hunt it down, and was able to locate the bag within an hour. Kudos for his amazing efficiency and effectiveness !I would recommend this itinerary to those who are visiting Italy for the first time and wants to cover as many beautiful cities/places in Italy as possible within a short period. The hotels were not impressive, though, and I have given feedback to EU Holidays to revise the hotel selections so that they are closer to town and have cleaner bathrooms (for a couple of the hotels, not all).Besides Italy being a beautiful country, being led by a professional, efficient, fun and understanding tour manager like Michael and being with a friendly tour group members made our vacation absolutely sweet and memorable!
Stepfanie Kee Swee Lin
Tour - 13D10N ALL-IN EUROPE FOOTPRINT1-13 JUNE 2018TOUR MANAGER - JOE TEHCoach Driver - Mr AnthonioIt was an memorable experience to join in this tour. At first we were like stranger, but we ended with friendship like family with young and old. A group comprising of Singaporean, Malaysian, Indonesian, Shanghainese and Vietnamese. We would like to take this opportunity to thank Joe for his kind gesture, experience in historical, his good voice and all jokes that he shared. He is caring, observant, and tried his very best to meet all our needs.We would like to take this opportunity to also compliment on our coach driver, Mr Anthonio for his long journey driving that takes as safe and sound to different destination.To Joe, thanks again and hope that we will be able to join in your future trip.To all in the group, blessing in everyone and stay healthy and young at heart. God Bless !!On behalf of Group 1
It was a great trip and the tour manager: Michael , he was very helpful to my family. Once again, Tks and I will definitely recommend my friends.
10D7N Italy Fiesta25May-3June 2018Tour Manager: Jia FuProbably my best trip and tour manager with EU!My group consist of 48ppl and my initial thoughts were like there’ll be lots of waiting time and hard to keep up with our tour manager... but to my surprise, everything works out well! The itinerary was well planned and very informative explanation of all the places of interest �Jiafu was very helpful and caring towards all of us! He was really humorous as well, really glad to have him as my tour manager! Everything went smoothly and I would want another trip with EU � Props to Jiafu �
Hi I wanted to give a review of my tour in your facebok but had problems doing so. Below is my feedback on the trip. I joined the EU Italy Fiesta tour with a group of friends in Jun 18. We chose EU because the pricing was reasonable for a 10-day tour to Italy and it came with 2 free nights in Dubai. Such a good deal was unbelievable! And of course such a good deal proved to be attractive to many people because we ended up with 48 pax in our group. Given the large group size, we were blessed to have a very professional tour manager assigned to our group. Jiafu is highly experienced and is very service oriented. He is quick witted and is good at problem solving. Given a big group with different profile of people from different countries Jiafu did an excellent job trying to engage everyone to really come together to enjoy ourselves. He was friendly and approachable and was effectively bilingual.He was very knowledgeable about Europe and gave us many useful tips eg what to eat, what to buy, what brands to consider, how to do tax refund. He bought us local snacks, even wine to go with the song and dance, helped to carry luggages and even had to forgo his lunch to help a family made a police report for the loss of wallet. He was always ready to go the extra mile for his customers - e.g he made personal sacrifice by giving up his room for me when the hotel made a mistake about our room allocation. He had to move to another hotel nearby. He also ensured that our seats for the meals were allocated each time so that we could enjoy our meals in the company of our families and friends. He also changed our coach to one with better air-conditioning to make us more comfortable with the hot summer in Italy. Jiafu is indeed an outstanding tour manager who has made this an amazing trip for all of us ! The trip turned out to be better than expected. The food was good although the Italians could do it better, the hotels were clean and comfortable except for one of them, the itinerary was well planned with ample of free time for selfies, group pictures and shopping. And I love the Cinque Terre and the Sistine chapel! Looking forward to another awesome trip with EU. SB Chen 13 Jun 18.
Chen Sook Bee
Hi,I am writing to express my appreciation to EU which has offered us a very memorable tour to Italy+Dubai last month. A group of six of us from Penang enrolled to the tour after recommendation from a family member. Even though we are not from Singapore, the distance hasn’t proved to be any difficulties for the entire process. From enquiry, registration, deposit/final payments until the final tour briefing, everything is being done at ease through email/ online system. The staffs from EU have been very professional and helpful, special thanks to Connie Hay and Michael Yap (our tour manager).The tour itself is joyful and memorable and full of excitements. The itinerary is well planned. Along the journey even there were some delay on the schedule due to some unexpected issue, the tour manager Mr. Yap was able to manage it through with least impact to the tour. The most pleasant surprise of the tour is the excursion to Pompeii on the second day at Rome which Mr. Yap managed to arrange for us! We didn’t expect at all we can have the chance to visit this legendary archaeology site which is definitely worthwhile.Also worth mention is the additional shopping trip to Noventa Di Piave designer outlet at Venice which Mr. Yap managed to arrange for us on the last day of our tour at Italy. This is not mentioned in the original itinerary and is definitely a big bonus to some of our hard core shoppers!The two days at Dubai is another highlight of the tour where we got a convenient chance to visit this amazing desert city. The safari tour is something one should not miss! We enjoyed so much! May it be the wild ride through desert on the luxurious Toyota Land Cruiser, or the dinner served at the desert camp with sunset as background and with the very fantastic cultural shows performance.The accommodation and meals arranged are good enough though there are room to further improve for sure.Last but not least, we will like to deliver our utmost appreciation to our tour manager Mr. Michael Yap for his very professional and caring service rendered to the tour throughout the trip. He is such a funny and yet caring guy who has made the trip such a memorable one. His extensive service even include showing us how to make the best photo poses for the various iconic places in Italy, eg. at the Pisa tower! Thank you very much, Michael!So will I recommend EU to my friends and family? Oh yes! Of course I will.Sincerely, LM & the gang from Penang
LM & the gang from Penang
This is our second tour package with EU Holidays. First was last year (Apr-2017) when we took the Europe Highlights package and the experience was great! So for this year, we got the Italy Fiesta package, mainly because this is the only package that fits my family’s schedule.We have a very competent Tour Manager. Our Tour Manager, Wang Jiafu, (also known as Michael by the local Tour Guides) is very organized and very professional. He provided us with the day’s itinerary as well as expectations for the succeeding day’s tour plan. He is also very quick to adjust to situations to ensure we enjoy the tour. One example is the coach’s aircon system encountered some problem and immediately he coordinated for replacement. He was also very effective in keeping a group of 48 persons in order and happy throughout the tour.The city tours were great and the local Tour Guides were friendly and knowledgeable about the places we visited.I believe the overall tour experience was great! We enjoyed the scenic and historical places we visited. We also marvelled at the magnificent structures, statues, paintings, well preserved medieval villages and churches.Jiafu made one dinner arrangement a night to remember. There was a photographer taking photos as family enters the restaurant and photo souvenir was distributed to each family/group. The dinner was a full meal course with wine. And lastly, there was a performance by a local singer to end the night.The hotel accommodations were good except for one. I believe this can still be improved.Kudos to Jiafu for a job well done!
First time with EU holiday tour .The tour manager Jun Bin is very good, friendly and easy going person.He will alway remind us beware of safety ,pick pocket and introduce us nice food.In first 2 day, the hotel room provide us single bed which we actually request for kingsize bed.He manage to help us to change in last few day.in 4th and 5th day, the hotel provided air con is spoil.We request for changing hotel and he try his best to help us and solve the hotel problem.1 of the tour member had lost her wallet and Jun Bin had help her and guide her what to do as well.Thank for Jun Bin and wish you all the best.
Just got back from this trip and we had an enjoyable time. It was our first long haul trip to a far away region and the first time we joined a tour (partly because we wanted to avoid the hassle of having to plan our own itinerary but the more important reason was because of concerns about the safety of Italy. The rumours about Italy are not just simply rumours after all.) Despite the fact that the duration was rather short, the entire trip did not feel too rushed and we had sufficient time to take lovely photos and even some free time to tour around the places ourselves. In fact, we covered a considerable number of important landmarks that I feel, everyone should visit at least once in his life.Our tour manager is a helpful, knowledgeable and thoughtful person. We feel that a lot of credit should be given to him for enabling the trip to proceed and end smoothly. When we encountered issues that arose along the way, he was often swift to resolve them and handled them well.Accommodations were generally satisfactory, except for one that was visibly less pleasant. Quite a number of meals were provided for (pretty decent) and when they were not, our tour guide would recommend us that particular place's specialty.We are grateful that our first trip with eu ended on a high note. Thank you!
Being in my mid 20s I always thought that being in a tour will never be as fun as FnE (Free and Easy). But I could never be more wrong.~*About the trip*~I thought it was going to be very very rushed like any typical tour. But nope! We were given sufficient and reasonable amount of free time to both eat and walk about the locations. Best of all. The time to slp was sufficient! I didn't have to wake up at weird timings just to rush to another location. � Most of the hotels chosen were very cozy and nice (except one hotel which was abit underwhelming but still liveable. Just unfortunately that one hotel pales in comparison to the previous hotels. �)The local tour guides and bus drivers chosen were also very informative, friendly and patient with our singapore tour family. �~*About our Tour Manager*~When I first heard our tour group was a pax of 48. I got a shock out of my life! That's slightly more than the size of a classroom! I thought it's going to be havoc. But once again I am proven how very wrong I was. All we needed was a very efficient and steady pom pi pi (very responsible, able to work well under pressure) tour manager and that's what we got. Not only was the trip not havoc but it was more orderly and smooth than any of the other tours that I have been to.Jia Fu was very professional and calm in handling the whole tour family. He handled every single issue and question professionally, reasonable and efficiently. The check-ins to each hotel for a group of 48 was very smooth. On top of the excellent and very admirable tour managing skills, he was also a great friend to all of us, chitchatting with everyone, joking with everyone and most importantly care for the people in the tour family who requires help or need more care when walking between locations. And seriously, I really applaud the amount of knowledge Jia Fu has. You are able to sense the passion in his explanations and experiences. Thank you once again for all the hard work put in to taking care of this big tour family Jia Fu! �~*All in all*~This was the best tour i ever joined and will definitely choose EU holidays again.Job well done ���
During our tour, Rin was very meticulous and is always ensuring that everything goes smoothly. This not only included logistical matters but also our experience during the tour especially when she helped us with our transfer to London. From smooth check ins to informative commentaries of the places we visited in both English and Mandarin, Rin always had our backs and more, taking special efforts to go many extra miles to ensure that our experience was pleasant and enjoyable as possible. My family and I enjoyed the tour very much and are really pleased with Rin's service and will recommend this tour to anyone seeking to explore Europe.
It was my first time joining EU Holidays and it has been one of my best trips! Firstly, thank you Tammy for being the most wonderful tour manager I’ve ever had! Tammy is really thoughtful and caring - bringing sunblock, bar snacks, cup noodles (and even chopsticks) and vitamin C (for ferry rides) and so on. To add on, she even brought vegetarian/vegan snacks for my mom and friend who are vegetarian and vegan respectively, ensuring they have enough to eat due to diet restrictions. Tammy has also gone to an extra mile to make the trip more enjoyable by waking up early to watch sunrises with us which was out of the itinerary and also organising informal gatherings at night to chill and just live in the moment. Tammy also tried to engage conversations with every family, joked around and bonded the tourmates, making everyone feel at home. Her cheerful disposition had definitely made the tour more fun and enjoyable! It was an honour to have Tammy as my tour manager, would definitely get Tammy again the next time I join EU. :-)Also, the accommodation (Saint John) in Mykonos was amazing! Serves the best breakfast, has the most breathtaking views, excellent customer service and just beside the sea! I had such a wonderful time staying there.However, there are some parts of the tour that can be improved. First would be the quality of food which was rather inconsistent throughout the tour. Second would be the arrangement of itinerary i.e. i feel that the city tour in Athens should be placed on the first day! Overall, the tour was a really great one, definitely worth it!
10D7N Eastern Europe (31 May - 9 Jun)Tour Manager : Paul TeeImpeccable service that money can't buy. Mr Tee is a host with the mostest, cherubic, warm and very 'on the ball'. Great sights, good food, relaxed pace & surprisingly very clean toilets. The trip changed my mind about Eastern Europe. Thank you for the memories.
Wang Wang Wang
Europe wasn’t in our trip options at first, but I’m glad we made the final decision to join EU holidays on this 12days Balkans trip that we really enjoyed. At the various itinerary stops, sufficient time was allocated for us to explore the place and take beautiful photographs. We also really appreciate the walking guides as it gave us a lot more freedom to walk at our own pace while still being able to hear what the guides were saying. Local food was great and most hotels were also fantastic, with spacious rooms and beautiful views. Apart from the picturesque scenery, the service provided by EU Holidays also contributed to this pleasant experience. We would like to specially thank our tour manager Ricky Tiang for always going an extra mile to ensure that we customers are happy. During the walking tours when the local guides introduce the cities to us, they would sometimes use words and terms which we are not very familiar with. For example, they would use architecture jargons when introducing buildings which we are not very familiar with. Ricky will then use the time on our long bus rides to explain to us what those terms mean. Apart from that, he also likes to share his knowledge on the history and fun stories of places we are visiting, which makes visiting those locations much more meaningful. The recommendations he gave us on the optional activities using his knowledge and experience were also very good and we surely do not regret going for them. Not forgetting the porridge and tom yam he prepared for everyone in the tour group for breakfast when he realise we might be missing home food. They tasted really good! He also used his own money to buy little snacks for us to eat on the bus, or local food from there to try before we decide if we want to buy. During our final stop in Munich when we needed some advice on watches, he also acted as a watch encyclopaedia, introducing to us the various models and functions of watches he knew. His interaction with our fantastic coach captain was also really funny to watch. Lastly, we would like to thank our coach captain for bringing us from one place to another safely, and for being fun and helping us haul luggages everyday. EU Holidays will definitely be our preferred choice for future holidays and we will recommend them to our friends as well!