Hi, My family and I join the 10D7N Mama Mia Italy(Summer) tour which departed on 29 May 2017. The purpose of the Email is to compliment our tour leader Mr Chong, about a week before the trip he started getting in touch with the us and sent us all the necessary details on the trip and also answered all our queries on the trip. Even thou he was overseas his replies were prompt as I forgotten to mention that I am on a vegetarian diet(on the return flight) during the tour briefing I drop him a whatsapp and to my surprise even with his busy schedule he remembered to make the request for me. During the trip Chong Ensure that everything went smoothly(From daily tour itinerary, to bringing us to get the items we wanted from each shop and even to getting our tax refund done). He took his rest time to arrange all our tax refund documents to Ensure that the process at the airport would be smooth. At the Bologna airport he was at the counter to assist us all with our tax refund, as I had 5 receipts submitted I did not check the refund documents and wanted to leave after I sign the documents and Chong was sharp to spot that only 4 out of 5 were processed. And thanks to him I managed to get back the right amount. When in Dubai, we were only suppose to be given a guided city tour on the last day however Chong went the extra mile to bring us the the Dubai mall on 7 June 2017. At every place that we visit Chong was never pushy about any optional tours or getting us to make any purchases from the stores. This I would say is the best guided tour I ever had, I have stop joining tours for more than 5 years due to the poor past experience I have had but this itself has definitely changed my perspective on guided tour. And with such wonderful service from the tour manager and value for money tour prices I would definitely return to EU Holidays should I be heading for any guided tour packages and recommend all my friends and family. Once again Thank you so much for making this trip such a memorable one Mr Chong. Best Regards, Yihao Sent from my iPhone
Heng Yi Hao
Tour package: 13D9N Best of Eastern USA and Canada Travel date: 12- 22 June 2017 Tour Manager: Timothy Wee Just came back from 13 days 9 nights best of Eastern USA and Canada where the tour manager is Timothy Wee. The trip depart 12 June 2017. This was one of the best tour as the people in the tour was fun. Credit need to be given to Timothy Wee, our tour manager where he has brought the whole group of stranger together and have fun through out this trip. He is very knowledgable,caring and the most important fun and funny!He manage situation professionally. Definately, if you are going to this trip, get him as your tour manager, no regret and I am sure he manages other tour as good, seem to be very experience in Northern Europe as well~~ thanks for making this trip a good one for me and my wife. Our memorable honeymoon !
13D10N #Italy #Switzerland #France +2N #Dubai Departure Date : 9 Jun 2017 Tour Manager : Connie Hay #EUHolidays #HappyCustomers #iloveEU Connie Hay This was our first trip to Europe and we thoroughly enjoyed our whole trip with EUHolidays... The itenary was very well planned from the moment we left from Singapore.. They made sure we covered all the places...Staying at Trubsee lodge was the best experience ever... A special mention to our tour manager Connie Hay, who was always cheerful,very helpful, funny, very patient and our body guard too���...She made sure we had no inconvenience whatsoever at any place...She also made sure of my meal preferences of no beef or pork...thanks a lot Connie for always being there... Overall very Happy with EU holidays and would travel with them again...
Tour package: 13D Europe Footprint Travel date: 9 - 21 June 2017 Tour Manager: Sebastian Mak Well, this is my second time traveling with EU holidays and as usual it was well planned....it was an amazing experience coz we were well taken care of by our tour manager Sebastian who is truly sincere, warm, funny and very, very patient....he was very understanding towards all our needs and managed the group very well....even those shopaholics in the group....thanks for all the amazing tips Sebastian coz it was our first time in Italy...it was very thoughtful to even add in one more attraction in our itinerary....what really was touching was we were delayed at the check in counter at Rome airport and he ensured he waited till the last person had made through the customs and then he went in....thanks for always being there like family Sebastian....and special thanks to EU holidays for always taking in our suggestions and improving the tour arrangements....hope to travel soon with you guys again...great job Sebastian, keep rocking ��
Package Tour: 10D7N Italy Fiesta Travel Date: 5-14 June 2017 Group Size: 20 people Tour Manager: Ann Soo This is my second time joining EU Holiday for Europe package tour. What make me thought of going back to EU is because EU Holiday has the most professional Tour Managers to lead Europe tours. They manage to cover all itineraries stated with a relax schedule. For this Italy trip, my family is very happy with the good deal of discounted tour fare offered by EU Holiday. We are also very comfortable with Etihad airline seating arrangements, spacious seats, wide LCD touch screen and service. Most importantly my family likes the group size of 20 people so that each of us can occupy 2 seats on the coach when traveling around. We can put our personal belongings and shopping items beside us. The coach is very new and clean. The driver is very responsible taking care our safety on the road and security of all our stuffs on the coach. We feel very safe to leave our things there. Our Tour Manager Ann Soo always gave us a very clear instructions what to do, where to meet and what time to assemble. Everyone is very corporate and punctual to assemble with the instructions given by Ann Soo. This will help to smoothen the tour and enable all of us cover all sightseeing places within the day. On this Italy tour, we always end our tour and back to hotel early like before 8pm. During this summer time, the sky is still very bright at 8pm and sunset about 9pm. Every night we have spare times to go supermarket to buy some drinking water and snacks, or dinner at nearby restaurant, or rest early in our hotel room. Ann Soo is very nice. She always recommends us what is the best things to shop and dine in every places we travel in Italy. She is very different from other Tour Manager where she doesn't like to strongly recommend something to us yet she just leave it to us to decide. Most of the time all the tour mates are remain silent and Ann doesn't know what to do especially comes to optional tour. We must have consensus in order to go together or to stay together. I am the only one always responded to her. One of our tour mate is a little girl age 7 and she was sick throughout the trip. She had flu, fever and vomiting due to the hot weather in Italy. Ann always very caring about her and brought her mother to pharmacy to buy medicine. There was a lunch provided by EU when we were at Rome. I requested to have pizza but our meal didn't include. Ann ordered pizza for my family. So kind of her. Despite of all these, I would like to specially thank and appreciate Ann Soo helped me to buy and bring back some souvenirs from Italy which I couldn't get them during my trip. When I was back to work, I shared with my colleagues about my Italy trip and strongly encouraged them to join EU Holidays for their Europe guided tours.
13D10N Italy, Switzerland, France 3-16 June 2017 Tour Manager:Michael Yap Travelling to Europe is a real challenge for us who never been there before. Not to mention how stressful it is to create your own itinerary from one country to another! But thanks to EU Travel for their smart itinerary that really suits our needs, like the countries we want to visit, places we want to see and their nice hotels. And oh, Michael Yap is such a good tour manager. He's concern to our group is exceptional and entertaining too! He caters all our needs. I will recommend EU Travel and Michael to friends and families for worry-free travels!
13D10N Italy, Switzerland, France 3-16 June 2017 Tour Manager:Michael Yap My bestfriend and I decided to have a last minute tour to Europe where we will meet up to celebrate my birthday. With a limited time to prepare we are in owe that they make it happened. We are indeed happy and satisfied that we choose EU travel to bring us on our dream destination where we can meet up after long years of living apart. Btw my bestfriend only took the land travel frm Canada which is not offered by some tour agency. Must say every penny is worth it from Hotel, foods and the local guides that they choose and even the recommendation where to eat during free time are the best! And ofcourse i would like to commence the excellent service provided to us by our tour manager Micheal, he make sure that each our needs was provided and on top of it is the safety of each of us is the main priority. Micheal constanly reminding us to be extra carefull and always watch out our personnal belongings prior leaving the bus and start the local tour. Appreciate also he's act of voluteering to take a photo to each family group, to each ensure we capture all the beautiful places as a family. And bec of his effort we all feel comfortable, happy and we all become one big happy family and this makes our trip memorable and enjoyable. I will definitely recommend EU travel abd Micheal to my friends and colluages. Again thank you for making bestest birthday celebration ive ever had.
9-24 June 17 Italy/Switzerland/Paris/Dubai tour with Connie Hay - This is one fabulous trip with a good itinerary, led by an adorable, caring and street smart tour manager - Connie Hay!� She is really petite but super mighty! You should see how she lugged luggages and carried water bottles, being fearful that we didn't have enough water to drink. Holding EU flag high up, Connie led everyone through streets and crowds, keeping our team of 28 safe and close together. Her stories and jokes brought lots of laughter to us in the long coach journeys. The more serious side of Connie � constantly reminded all of us the importance of looking out for one another. Our family had a great time on this trip, with BIG THANX to wonderful travel mates with the right chemistry and of course a great tour manager, Connie! Till we meet again �
Tour package: 13 Days Italy/Switzerland/France + 2 Days Dubai Tour Manager: Connie Hay Our trip was very enjoyable. Connie was very entertaining throughout our trip, especially during long bus rides. She reminded us to be careful of our belongings at all times and ensured that the group was always together and taken care off. She patiently brought us around and recommended us places that was not part of the itineary. Connie is the best!! 'Can I ask you a question?' love u deep deep!! (: All the hotels that we stayed were very comfortable. Enjoyed visiting all the UNESCO sites, Jungfrau, and shopping! Highly recommend this tour especially for those who have never been to Europe! (:
Tour package: 13 Days Italy/Switzerland/France + 2 Days Dubai Tour Manager: Connie Hay Many thanks to Connie for being a very kind, attentive, entertaining, caring and great guide! She made the hot summer weather in Italy & Dubai + long haul bus rides more bearable with her cold jokes LOL. Throughout the trip, she always goes the extra mile to make us feel comfortable/ safe, arrange for additional optionals to enhance our experience and more importantly, looks out for the entire group, which is something we all appreciate. Overall, a very enjoyable 15 days largely due to the company of the group and Connie! Would highly recommend her to anyone who is looking to go on a tour with EU :)
Tour Package: 13D10N All-In Europe Footprint Travel date: 9 to 21 June 2017 Tour Manager: Sabestian Chose EU holiday for our honeymoon destination after hearing lots of positive review. It really didn't disappoint us. Thanks for assigning Sabestian as our tour manager. He did a great job during our trip by taking very good care of us, sharing his knowledge to us and reminding us of pickpockets. We will definitely recommend Sabestian and EU to everyone that I know.
Xin Yan Choy
13D10N Italy, Switzerland, France; 3rd June 2017; Michael Yap (TM) This is our first time traveling with EU holidays and it has been a good experience. We like the flexibility that comes along with the optional tours. Also, the local guides were very knowledgable. Michael was a great tour manager - he ensures that everyone had a pleasant yet safe experience with his timely reminders. One thoughtful gesture he did was that he took notice of my mum's birthday during the trip! Overall, the tour was enjoyable and memorable! :)
13D10N #Italy #Switzerland #France + 2N #Dubai Departure Date : 1 June 2017 Tour Manager : Jia Fu This is our first time travelling quite far from singapore for a holiday trip.we are really glad that we choose EU Holidays as our tour manager Jia Fu managed the tour very well and we all really had so much fun.hope we could go to other countries by EU Holidays for a holiday trip
Tour Name: 13D10N Europe Central Footprint Dept date : 9th Jun '17 Tour Manager : Sabestian Mak Was apprehensive about the trip as there were a total of 43 pax but Sabestian and the team at EU handled the logistics very well. Am also glad that all my tour-mates were cooperative :) :) My family and I had an enjoyable trip and would like to commend Sebastian for making the effort to make it a good trip for everyone. He is very knowledgable, not just about where to eat and go but also about cultural history! Even though it was a cost-saver trip and tour guide tips were already included in the package price, Sebastian still put in effort and brought all of us to see the Eiffel tower, shepherding 40+ of us into the metro, knowing full well that if anyone got lost or have things stolen, he might be blamed. So thank you Sebastian for your efforts!
Tour Package: 13D10N All-In Europe Footprint Travel date: 9-21 June 2017 Tour Manager: Sabestian Mak My family and i are very satisfied with the service that EU holidays has provided. Thanks to Sabestian, we were able to have a memorable and enjoyable time in Europe. Sabestian has been attentive towards everyone throughout the trip. Once in a while, he will check on us to ensure that we were enjoying ourselves. The long bus rides that we were often experiencing had became more bearable because he will always be entertaining us with his singing skills, and also share stories and random jokes with us. In addition, because Europe is known to have a lot of pickpockets, he will always remind us to check and take care of our belongings throughout the trip. Nonetheless, he is also very knowledgeable, and would often provide us with additional information on places that we have visited. Other than that, although in the tour booklet it was mentioned that our itinerary will be a fast pace one, we were still able to visit additional places around in Europe, and have sufficient free and easy, as well as shopping time. This is because the tour manager had good planning and time management skills. We will definitely recommend EU holiday to our family and friends. Do keep up with the good work EU holidays!
Me and my husband just came back from 13D10N Europe Central Footprint Both of us are very satisfied and happy with EU holiday tour. Especially thanks to our tour manager-Sebastian Mak. He really did an awesome job. Thanks EU, keep up the good team work. Definitely looking forward more adventures with you all !