Tour: 13D10N Eastern Europe Date of Departure: 25th Dec 2018 Tour Manager: Mr Sebastian MakThis is the first time our family of 6 is following EU Holidays' tour and we are very pleased to have Sebastian as our Tour Manger due to his professionalism. A few days leading to the departure, he replied to our queries very promptly even though he was managing another tour at that time. During the tour, he updated us every night with information about the following day's schedule and weather to prep us for various scenarios such as cold weather or comparatively high pickpocket rates. When unfortunate events happened, he resolved the issues professionally and in a calmly fashion, giving the tour group an added sense of stability in the face of unsettling times. On top of these, his humorous personality was a major plus plus for the tour and there was never a boring bus ride thanks to him Cheers, A very happy customer cause of Sebastian
I brought my family for the EU Holidays 15 days/13 nights (+2 days Dubai) Italy, Switzerland and France from 21 Dec 2018 to 5 Jan 2019. My family thoroughly enjoyed the trip.The tour manager, Mr Cole Tan, deserves a special mention because he was highly responsible and dedicated to his job. Cole took great care of all his group members, making extra efforts to ensure that none of us (the aged, the young) was left behind. He also demonstrated his care when he made it a point to help every single family take photographs at scenic spots though I'm sure that was not required within his job scope.When we were in Italy, he took pains to remind us of possible thefts and he was protective and firm when a few street peddler harassed the group. He also ensured that no one was travelling alone and he checked with us our plans and itinerary on our free and easy days to keep tab on our safety. On the scenic train ride, Cole stood at the cabin doorway to ensure that we were not disturbed and no outsiders could storm into our reserved cabin. I believe to Cole, it was second nature to him, however, from our perspective, he put us totally at ease and we felt safe with him.Despite the few crises like the temperamental Italian driver, or when we did not pre-book any restaurant for Christmas eve dinner, and the different personalities that created a different group dynamics, Cole demonstrated his resourcefulness and high EQ in managing such crises. He was always so cheerful and nothing negative could rattle him. The final special mention about Cole's dedication to his group was when he joined some of us on our safari trip at Dubai when it was his rest day. He even brought a couple of us, upon our requests, to the New Year's eve count down at France on his rest day. Such was the extent of his care and dedication to his group.Tour managers are instrumental in setting the right tone for the trip. Having such dedicated and caring tour managers like Cole Tan helps to raise the positive image of the agency and bring in more interested customers. I'll highly recommend Cole Tan and EU Holidays to others who are keen to have a worry-free and safe long haul trips.Veronica Yeo
We joined the 10D7N Finland tour with tour manager Nicole. Nicole was very thoughtful and was being helpful and supportive throughout the tour. We had a lot of fun and would definitely recommend EU to our friends!
Last year’s June (June 2018), our family went on an Europe Tour with EU.We had the most excellent, helpful, caring and wise tour leader from EU - Shiqin.There were some unforeseen situations but Shiqin handled every situations very professional and well.Beautiful places, easy pace, nice accommodation and lovely food.The entire trip was so wonderful that we want to travel with them again.
I highly recommended to those who wants to travel to Europe. Everything was well planned by the tour guide - Jiafu. My family arrived in Europe first. I went there on a later date and he guided me very well and made sure I was able to safely meet up with them and the rest of the tour group. My family and I would not hesitate to have him as our tour guide again when we book a tour package under this travel agency. I would like to thank EU Holidays for organizing such a great tour package for my family!
Tour: 10D Finland & Norway King Crab SafariDeparture: 31 Dec 2018Tour Manager: Joe TehThis tour to Finland was awesome. Good food, good tour mates and not forgetting our superb tour manager. This is an aurora catching trip and our tour manager did his very best to ensure that everyone is updated on the KP and weather forecast. He took pictures for the tour members who are busy enjoying the activities and share these pictures with everyone. Not once did he lose his cool or patient with us. His jokes help to ease the long boring journey from places to places. Good job done , Joe. Hope we will have another chance to travel with you again.
Tour: 11D8N Winter Finland + Norway King Crab SafariDeparture date: 24Dec18 - 3Jan19Tour manager: Steve KwanWe had a very very great trip and memorable experience with Steve Kwan as our tour guide. He is very helpful and will go extra miles just to make sure that everyone meets their needs. Everyone is happy.. He will make sure that everyone knows day to day schedule, sharing a knowledge, recommendation of each places and activity, even updating weather forecast just to make sure everyone could catch dancing Aurora and yes we catch it twice it was so beautiful.. every logistics arrangement are smooth, well preparation and in time. Thank you for the memorable trip, Steve! We hope to see you again in our next trip! You are great asset to EU Holiday. Cheers
Yovita Y J
Jia fu was an amazing tour manager, as a family we cant thank him enough for going the extra mile and helping us in times of need during the trip. If you are looking for a fun-filled yet informative tour, then look no further, Jia Fu ( tour manager) is a bonus. Visiting Europe couldnt have been better without him.
We joined the 10D7N Finland tour on the 28th December 2018 and Nicole is our tour manager. Awesome first time experience! Nicole is very helpful and approachable. She will always make the extra mile to ensure that all of us are happy and comfortable. She is also very knowledgeable. All of us enjoyed our time. No regrets in joining this tour!
Ee Ling G
Tour: 13D10N Eastern EuropeDate of Departure: 25th Dec 2018Tour Manager: Mr Sabestian MakHi there,We, a family of 4, went on the Eastern Europe tour departed on the 25th Dec 2018 and came back on the 6th of Jan 2019. Our tour manager was supposedly to be Mr Ben Lam but on the 11th hour, it was changed to Mr Sebastien Mak.Although he was our last minute replacement, he took it in his stride to ensure that everyone in this group was well taken care of.We enjoyed our trip tremendously. The hotels were comfortable, food was sumptuous and everyone could get along well during the 13 days that we were together.We did face a few mishaps but Sabestian handled all of them professionally and patiently. He had all information within his fingertips and he knows his products/cities very well. He was able to provide in-depth knowledge on goods and services available in foreign countries and easily gv recommendations whenever we asked for them.To Sabestian and EU Holidays, thank you for making this trip an unforgettable learning journey for us all.Ida and Family
My family, of about 25 people, and I went on a tour with our tour manager Jia Fu and it was an enjoyable experience. This is the 2nd time I went on a tour with him and I am glad we had him again as he is very helpful and really took care of our tour group. He is very nice and also very knowledgeable about the places we went. He constantly ensures our safety and reminds us to keep ourselves safe as well. He made our trip very memorable.
Joined the 10D Finland tour with Nichole and had the most fun anyone can ask for. Nichole always made the extra effort to make sure we all had the most fun and stayed safe. She brought us a lot of laughter and helped us make many unforgetable memories. In addition, thank you for all the effort in getting the cake and celebrating my birthday in the Chinese restraunt in Finland. It will be the birthday I will remember for a long time to come. Thank you Nichole. You are the best. 愛死你了。。。
Dorothy Amy Goh
Recently went to Europe with Jiafu as our tour guide, which is his 2nd time being our tour guide. Went with my family which is a big family, around 25 people. I'm grateful to Jiafu for taking care of us and making sure we had fun along the trip. He gave us details on Whatsapp on each of the day's programs. He also went the extra mile to plan a birthday surprise for my mother and my aunt. He is very knowledgeable and experienced. Glad to have him as our tour guide again
10D7N Finland tour with Nicole as our tour manager. Great first time experience and Nicole is always willing to go the extra mile to make sure we are all comfortable and happy. She is very knowledgeable and very helpful. Well done!
Highly recommend Jia Fu, the tour manager for my Europe + Dubai trip. He takes good care of all of us and his level of service is commendable. A very responsible tour manager who always ensure everyone is safe. I truly enjoy every moment of my trip in Europe and Dubai! I have never thought that traveling with tour group can be so fun. He also takes extra effort in ensuring evyone are comfortable.Thank you Jia Fu! Thumbs up.
Chong Kun Bei
Tour name: 10D7N Winter Adventure In Finland + Norway King Crab SafariDeparture date: 28th Dec 2018Tour Manager:Nichole Lim is very friendly and helpful. We are satisfied with her service, all of us are very close after 10 days trip. It's very great experience for us as this our first time engaging with EU HOLIDAYS.Best Regards,Eric & Ashlee