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Testimonials

Testimonials




We had a fantastic time on the 12D9N Adventure in Balkans led by Alicia Phang. The itinerary, transport and accommodation were great, and we had very professional local guides at different cities. Alicia was a very caring and helpful guide who went to great lengths to make sure everyone was happy with everything. EU Holidays was very generous and considerate in changing our itinerary because of the Covid-19. We appreciated all the hard work in providing us with an excellent service. Thank you, EU Holidays. Will definitely recommend your company to all my friends.


Yvonne Lo

  • Tour: 03EEBALW03/20EK
  • Tour Manager: ALICIA PHANG
  • Date: 03/03/2020 - 14/03/2020

We signed up for the 10d7n Winter Adventure in Finland + Norway (4 March to 13 March 2020) and our tour manager was Andy Yuan! Went for the pre-tour briefing that was conducted by Andy was glad to hear that he was going to be our tour manager. The trip was well planned and Andy was accommodating with our many requests. He also told us interesting stories and jokes during the long bus journeys. Many people from our tour group are “in love” with him haha! He is funny and was always willing to help anyone out with many suggestions and pre-empting us on what to expect or prepare before each activity/ leg of the itinerary. Of course in the itinerary, there are some misses with the food (especially at the Saariselkä hotel) but can’t ask for too much. The activities were super fun too and I’m glad that there was definitely something new and exciting to look forward to each day. How I wish they could extend the trip or have more aurora hunting days as we were quite unlucky with cloudy nights. Nonetheless, well done EU holidays! Thanks for also helping us when we had issues flying back (we extended our trip) due to covid-19 and most of Europe was almost in a lockdown.


Sherlene Ong

  • Tour: 03EFN10W04/20AY
  • Tour Manager: ANDY YUAN
  • Date: 04/03/2020 - 13/03/2020

We certainly enjoy our trip Adventure To Balkans... Is real adventures.. No jokes.. Thanks to EUThanks to our tour manager Sebastian Mak.


Moses Boon

  • Tour: 03EEBALW07/20EK
  • Tour Manager: SEBASTIAN MAK
  • Date: 07/03/2020 - 18/03/2020

Tour: 12D9N Adventure to BALKANS Date : 7 - 18 March 2020 Tour Manager : Sebastian Mak This is our family’s first package tour with EU Holidays , and it has such an enjoyable and satisfying trip that we completed. Visits to the many rich UNESCO heritage sites in the Balkans was well planned and well executed. The local and western meals arranged was delicious with much local flavour and quality, including the Roast Port Ribs @Bled Castle, Black & White seafood Risotto, beef Sahan. Hotels provided was up to expectations. Our trip was very well take care by Sebastian, and would like to compliment for his many fine qualities in executing his role. From the onset of tour of small group of 12, Sebastian’s warm and candid personality keeps us comfortable as a group travelling together. He lead the team with great professionalism and has very good product knowledge, sharing with us the many historical , political, religious and cultural history of the Balkans, background to the churches and castles. I learnt many new insights to the Balkans which I never knew of. Also, we are always reminded by Sebastian to stay vigilant when touring various places, and he keep us engaged on long bus rides by sharing many travel tips and jokes with us. He is very meticulous, caring and responsible in executing the travel programs, sending us notification of next day’s program details, weather, so that we are well prepared to enjoy our day’s program. Of special mention is his superb skill in crisis management. Our trip was mired in very uncertain times due to Covid-19, whereby everyday , new rules and changes were imposed by the various Balkan’s governments. In spite of travelling in such unprecedented uncertain times, we thank EU Holidays for sending us such an experienced tour manager that handled the changes and various unforeseen situations with such calm and composed temperament, focussing on the best interest for our group. He keep us promptly updated to the situations and the changes needed, clearly explaining to us the whys and hows, thus keeping the group very much at ease, that we are in good hands throughout the trip. He is caring to listen to our feedback and meeting our respective needs best possible. I could see the passion, drive and commitment that Sebastian delivered on his job, representing very well the company he served in. Great asset to EU Holidays. We would definitely recommend EU Holidays to the other travellers, having such wonderful memorable first trip to the Balkans. As for my family, we will embark on future travels with EU Holidays again, hopefully again having Sebastian as our tour manager. Thanks again Sebastian and EU Holidays. God Bless. Regards, Victor & Jane Lee


Ngernjoo Koh

  • Tour: 03EEBALW07/20EK
  • Tour Manager: SEBASTIAN MAK
  • Date: 07/03/2020 - 18/03/2020

Hi, I would like to compliment your tour manager, Tevin Sua. He has practice his patience, friendly and professionalism to our group needs. His approachable attitude has made our trip comfortable and relaxing. He offers to help the groups as when we are in need. Tevin deserves a thumb up and definitely a value staff. We definitely consider EU holidays as our priority choice if we book our tour again.


Ngailan

  • Tour: 03EFN10W06/20AY
  • Tour Manager: TEVIN SUA
  • Date: 06/03/2020 - 15/03/2020

I would like to commend your tour manager Jimmy Lau for his professionalism and dedication to assist his customers in their needs. I had issues with my bookings and he went beyond his duties to help me and my travel groups solve our problem. He is definitely a great staff to have and we will definitely book our next tour with him again.


Elizabeth

  • Tour: 02EFN10W29/20AY
  • Tour Manager: JIMMY LAU
  • Date: 29/02/2020 - 08/03/2020

Joined the 10-days EU tour to Finland (including King Crab meal and a one night stay at an Igloo Hotel) on the 15th Feb.2020. Very happy to have Mr Peter Teh as our tour Manager - he really takes good care of every one and make sure every things goes right. Very lucky this time as we witness the northern light on our first and second night. We went to the Santa Claus Village, has the reindeer ride while it was snowing, and the night mobile ride was fun. Thank you Peter.


Doreen Lam

  • Tour: 02EFN10W15/20AY
  • Tour Manager: PETER TEH
  • Date: 15/02/2020 - 23/02/2020

Our recent family vacation in Finland (5 - 14 Mar 20) under the lead by tour manager Steve Loh ( 小罗) was totally enjoyable. Steve is patient, caring, knowledgeable and experienced. Impeccable service and though at many times, long winded, it was for the group’s good. Bit of tired with the few late nights chasing Aurora. Nevertheless, the group never complained. Lucky to catch a glimpse of the faint Northern Lights outside the glass igloo. Great experience with the few activities like king crab safari, husky safari, snow mobiles, reindeer sleigh ride and ice floating. Overall, a great tour highly recommended.


David Leong

  • Tour: 03EFN10W05/20AY
  • Tour Manager: XIAO LOH
  • Date: 05/03/2020 - 14/03/2020

10 day turkey Doha tour. Had a safe and fun trip especially the good service of tour guide Shirley Wang and turkey local guide and driver as well. they make sure we are well taken care off in our free and easy day as well. certainly hope to go on another tour with Shirley Wang as the tour guide.


Lilian Lee

  • Tour: 03MTISTW06/20QR
  • Tour Manager: SHIRLEY WANG
  • Date: 06/03/2020 - 17/03/2020

The itinerary was well planned and the schedules were well coordinated. The quality of the accommodations, the transportations and the flights were up to expectations. Xiao Loh the tour leader executed his duties well. He is very professional, always shown care and concern towards his group members.


Salimah Kasbi

  • Tour: 03EFN10W05/20AY
  • Tour Manager: XIAO LOH
  • Date: 05/03/2020 - 14/03/2020

Tour Manager: Shirley WangTour Package: 10D7N Amazing Turkey + 2N DOHADate: 6/3 to 16/3/2020Shirley is very responsible and takes care of everyone in the group. We brought my mum along and she actually looks out for all the elders within the group. She makes sure everyone is updated about the day's itinerary and weather forecast to make sure we are well-prepared for the day. she is very experienced in every parts of turkey, even in DOHA.she makes sure everyone is comfortable be it indoors or outdoors and ensures our safety.we would love to travel with her again!


Lim Kee Sheng

  • Tour: 03MTISTW06/20QR
  • Tour Manager: SHIRLEY WANG
  • Date: 06/03/2020 - 17/03/2020

Tour Manager: Shirley WangTour Package: 10D7N AMAZING TURKEY + 2N DOHADate: 6th to 16th March 2020Shirley has been nothing but wonderful the entire trip! We brought my mother in law with us and is her first trip with EU holidays. She is very impressed with Shirley's hospitality. She has been on many tour groups but none has impressed her as much as Shirley and she hopes our next trip can be with Shirley again.Throughout the trip, Shirley has been fun, helpful, informative, experienced, advisable and we had alot of fun with her. She takes care of everyone and do her best to fulfill everyone's requests. She even took the extra effort to add everyone in her whatsapp and gives daily information about the weather and advises everyone what type of attire to wear for the day.We hope we can travel with Shirley again as she is simply a dear!


Lexandria Koh

  • Tour: 03MTISTW06/20QR
  • Tour Manager: SHIRLEY WANG
  • Date: 06/03/2020 - 17/03/2020

This is my first time booking EU Holidays for my honeymoon trip for a 10D7N trip to Finland and I can say it is the best decision ever. I have booked other travel agencies before but it is not as splendid as EU Holidays. Our tour manager is Chris Teo. He is entertaining and loves to talk alot. He is very helpful, responsible and constantly reminding us to take care of our belongings and have to be punctual. He takes the initiative to help us take many photos which leave behind great memories. Under his care, I am happy to be able to see aurora 2 times with my partner. We are blessed to have some nice and helpful tour mates as well. I dropped my beanie while riding on the husky ride.. I would like to say thank you to the couple behind me for helping me to pick up and return back to me. My husband dropped one of his anti-slip ice gripper for his boots and one kind man from our tour group alerted him. Also, to the couple who helped us take many photos when we participated in the Ice fishing activity on our free and easy day, thank you so much


SiYan Lim

  • Tour: 02EFN10W28/20AY
  • Tour Manager: CHRIS TEO
  • Date: 28/02/2020 - 08/03/2020

Our tour manager Steve Loh (小罗)always ensuring we were all safe and sound. And constantly reassured us he would help us to take the precious pictures when we were not able to, as we were all wrapped with bulky overlays and the weather was freaking cold and freezing.Well done! We enjoyed ourselves very much. He always tried to fulfilled all members needs. Great job.


Khoo Lee May

  • Tour: 03EFN10W05/20AY
  • Tour Manager: XIAO LOH
  • Date: 05/03/2020 - 14/03/2020

12D9N Adventure to Balkans led by Alicia Phang. The hotels are comfortable and food are mostly nice. But weather was generally chilly in early March as the region enters into Spring. Alicia was very genuine in her service and also knowledgeable with the practices and customs around there. Despite the panic and fear around Europe during covid-19, we enjoyed the trip very much because EU has done a great crisis management recovery. Our disrupted flight from Italy and its itinerary were replaced promptly with additional perks from the agency. A package worth going for!


Irene Tiong

  • Tour: 03EEBALW03/20EK
  • Tour Manager: ALICIA PHANG
  • Date: 03/03/2020 - 14/03/2020

Tour: 10D7N Finland Adventure + King Crab Safari. Departure: 28 Feb - 9 Mar 2020 Tour Manager: Jimmy Lau Wonderful experience chasing the northern lights with our tour manager Jimmy Lau. It was the first tour experience together with my friends and we were very impressed with the services provided by Jimmy. He was very helpful and friendly. Also, this trip was fun mainly due to Jimmy as he always broke the ice between tour members, bond the group together and that made the members became friends along the way. Jimmy was good at telling jokes and kept us entertained during the trip. My friends and I enjoyed our trip very much and strongly recommend EU Holidays and Tour Manager Jimmy Lau! Good job Jimmy! And thank you for taking care of us during the trip. Looking forward to sign another trip with you again.


Kee Imm

  • Tour: 02EFN10W29/20AY
  • Tour Manager: JIMMY LAU
  • Date: 29/02/2020 - 08/03/2020

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