Thumbs Up to our tour manager Connie Hay, who definitely deserves a FIVE stars rating. A very big thank you to Connie for always going the extra mile during our Switzerland trip. Besides being attentive, responsive as well as sharing with us the itinerary details, what to eat/ buy/ look out for the day, most importantly, Connie assisted us in taking nice family or group photos. We will definitely look for you should we go for another Europe trip in 2024!
Our 11D 9N tour to Switzerland was very enjoyable. We were blessed with snowy weather and thoroughly enjoyed sledging in the snow. The places we visited were beautiful and interesting.Our tour manager Connie Hay was an extremely efficient tour guide. She tried her best to plan the day where we had sufficient time to visit the beautiful Christmas markets in Switzerland too.Connie definitely did her very best so that everything went smoothly for us, enabling us to enjoy our trip.Thank you Connie
Sarah Lau Shen Yi
13D10N ROMANTIC ITALY (24Nov - 6Dec)Tour Manager: Joey NgLocal guides: Majority of them who guided the several City tours were good and knowledgeable.Meals: Our best meal would have to be the Florentine steak and pizza in Florence!Our first time travelling with EU and thought it was a pretty good experience. A pity one of the optional tour at Capri Island was cancelled due to weather and sea condition. Thankfully, our tour manager Joey was quick to arrange an alternative for the day, which allowed us the opportunity to visit the Naples where we had one of the best Neapolitan pastry Sfogliata at a famous Pasticceria: Scaturchio. (Recommended by local guide Natasha!)Frankly speaking, a group of 32 pax can be quite challenging for any tour manager to manage. We are blessed and thankful to have such an experienced Tour Manager with us on the trip who ensured the safety of all and took care of every nitty gritty things.Throughout the trip, Joey would provide daily weather updates, briefed us on activities for the day, gave gentle reminders and food recommendations whenever meals were on our own, and was the unofficial photographer for the group. We also appreciate that she took the initiative to propose some shift in itinerary due to the winter season, just so we could get the best pictures and experience before nightfall.As a tour manager, Joey definitely went above and beyond the call of duty and is one who would go the extra mile for her guests. Joey 谢谢你, 辛苦了。
Our Tour Manager Connie Hay is an exceptional Tour Manager that made our Switzerland Dream comes true. Truly grateful for what she did for this trip. She made every day of the trip enjoyable and memorable for us. Her sense of humour also made the trip a lot more enjoyable. She is also very caring to every person on the trip.
We had a great experience with tour manager Joey Ng and driver Stefano for our Romantic Italy trip!Joey ensured we were safe with her reminders to always be alert of pickpockets, and she was an expert problem solver, as she always patiently came up with solutions whenever we approached her with an issue. She skillfully adapted the itinerary after noticing that it got too dark at scenic locations to take photographs, and ensured that the scenic sights were at the start of the day and things that didn’t require daylight like shopping were pushed to the evening. She is so friendly and accommodating, and takes wonderful pictures for us that we will cherish!Together with Stefano and all the local guides, we felt that we were in good hands for the entire trip and enjoyed ourselves immensely!
Lien Hwa Divina Teo
DEP: *30-11-2023*TOUR NAME: *10D7N WINTER ADVENTURE IN FINLAND + NORWAY KING CRAB SAFARI*TOUR MANAGER: *LU SING WEN*I would like to express my gratitude to our tour manager Lu Sing Wen with 5 star services.Sing Wen is experienced, knowledgeable, friendly and approachable.She would go extra miles to help out everyone. Her hand turned freaking red in such an extreme cold weather, but she still tried her best to make sure we have good memories and photos.Big thank you to Sing Wen.
Tour: 11D Switzerland Dep: 10th Jun 2023 Tour Manager: Huiqing We went on a tour to Switzerland with tour manager Huiqing, and I have to say, it was an amazing experience! Huiqing was incredibly helpful and always quick to respond to any questions or concerns we had. She was also very responsible and patient, making sure everyone was comfortable and happy throughout the trip. She will update us with daily itinerary, weather on next day and either winter clothes or light jacket is needed.The arrangements she made allowing us to enjoy as much as scenery we can in Switzerland. Well done Huiqing and thanks for your efforts.
Had a wonderful ,enjoyable and great time in Switzerland in June 203.Our tour manager Ms Ng Huiqing is very professional,dedicated,efficient,experienced and responsible.Looking forward to our next trip.
Our tour manager Ms Ng Huiqing was excellent! She was like sunshine every day of our recent tour to Switzerland in June 2023. Huiqing attended to all our questions and went the extra mile. Greatly assisted us with all our requests. Can’t wait to go on our next vacation with EU holidays and hopefully, it’s going to be with Huiqing!
Tour date : 10 June 11 days Swiss dream Huiqing have been informative helpful friendly , in her execution on her duties we are very satisfied and happy with trip We truly enjoyed ourselves visiting beautiful Switzerland We hope to travel with eu again next time .
Bee Buat Lim
Tour: 10D7N Amzing TurkeyDepart: 08 June 2023Tour Manager: Joanne HoJust came back from a 10D7N Turkey Trip led by Tour Manager, Joanne Ho. She went above and beyond her duty as a tour manager and took good care of us by providing plastic bags to store our shoes, herbal candy and chilli sauces. She also helped to look after my dad when he could not join in certain activities. Information about the next day itinerary was relayed clearly and consise through WhatsApp too. Thanks Joanne! Was a pleasure to have you as our tour manager.
Tour: 13Days Italy Swiss Germany FranceDep: 4th Jun 2023Tour Manager: Sabestian MakIt was an extremely wonderful and safe Europe trip with Sabestian Mak. Sabestian is highly knowledgeable about the countries we are visiting, the culture and the historical facts. He also entertains us with his ability to speak different languages ( like the Tamil language) and funny jokes. He consistently updates us with the daily agenda, weather forecast and water intake. I like his sharing with us his frank experiences during his leading tour. Grateful for the advice on what to buy and where to buy for the luxury items. Looking forward to having him again for our tour manager.
Tour: 13Days Italy Swiss Germany France Dep: 4th Jun 2023 Tour Manager: Sabestian Mak It was a fun, pleasant and enjoyable trip with Sabestian Mak. Everything was smooth and relaxing. Sabestian was a very friendly and approachable person. He has always been swift in attending to queries whether through whatapps or verbal. Sebastian impressed me as a experienced tour manager. He is an asset to any Tour agency he represents. He treats every guest with attention. Apart from his good understanding of the History and cultures of the places we visited, he constantly kept us motivated with many humorous jokes in different languages. He would also recommend many places for nice food and pastry. He is a true sample of excellent manager. It was a fantastic start to finish. Many thanks to Sabestian.
Tour: 13Days Italy Swiss Germany France Dep: 4th Jun 2023 Tour Manager: Sabestian Mak We just came back from our tour which was full of fun times and good memories. Sebastian gave us excellent service from making sure we are well taken care of, to giving tips how to maximize our time in exploring each cities. Sabestian also somewhat historian, he knows his stuff very well...looking forward to our next trip..
Armie Barzaga Pena
Tour: 13Days Italy Swiss Germany FranceDep: 4th Jun 2023Tour Manager: Sabestian MakThe tour goes beyond my expectation..Sabestian was mindful of our safety and very accomodating thrugh out our journey. He knows his stuff very well. I might consider to book for another wonderful holiday in the near future
Tour: 13 days Italy Swiss Germany FranceDep: 4th June 2023Tour Manager: Sabestian MakTruly enjoy throughout the 13 days tours. Sabestian was very knowledgeable, very helpful in all ways, can always text him at any time if u have any queries.During long hours of drive, he will definitely entrainment us with some cold jokes & some real experience he went thru at Europe.