Tour Manager : Paul TeeItaly,Switzerland,Germany and France TourIt was a wonderful experience for us to have Paul as our tour guide/manager. He is full of energy and very patient to all his tour members. He had prepared everything for us in a very systematic way. Anything you don't understand or you don't know just ask Paul.It was indeed a great Eu tour with Eu Holidays and with PAUL TEE as our tour manager.
Date: 8 May 2018-21 May 2018Tour: 11 D Europe Highlights+ 2N DubaiTour Manager: Ricardo Tiang
Rose Casio Manalo
Eastern Europe is rich in culture and history and this tour certainly did not disappoint. Although only spanning 14 days, we managed to cover extensive destinations such as Munich, Austria, Vienna, Budapest, Poland, Berlin and Prague. Highlights for me included quaint towns such as Hallstatt (very pretty and scenic lakeside village in Austria), visiting the Auschwitz concentration camp, pink skies during the sunset in beautiful Prague, going on a river cruise lunch in Budapest, and the magnificent Bastei (optional tour that was worth it due to the awe-inspiring high altitude rock formation against a backdrop of German mountain scenery).The main takeaway for me which transcended the spots on the itinerary were, however, the people.Our trip was hit with 7 incidents including 2 occurrences of bag thefts (including passports and cash), someone who fell in the shower and who needed urgent medical assistance, and food poisoning which affected 7 of us.Through it all, the kindness, expertise and level-headedness of our tour manager Joe Teh shone. Joe was extremely cool headed and handled all the situations that hit us one after another, with a remarkable ease and sense of calm. His years of experience plus keen mind for logistics and eye for detail, made sure that all medical and logistical needs of everyone affected were more than met.Not only that, he has a very kind, genuine, and caring spirit and personally accompanied those affected by the incidents to meet embassy staff/ambulance workers. He also made the special effort to ensure the rest in the group (that were not affected) remained comfortable and enjoyed the rest of the trip.He even went the extra mile, to explain the historical and geographical backdrop of the different destinations en-route and also took special care of the emotional needs of those who were affected after the various incidents.They say a trip without incidents and which runs smoothly is one that is good - but through these 14 days - we saw how light, truly, shines in the darkest places.Joe made us feel like family through his care, jokes and laughter and this provided the much needed booster to carry on the rest of the trip despite being hit by so many incidents. All of us were full of praises for his care for us and level headedness.. So thank you Joe for making all the special effort, and we really thank you for the deep thought and care that went into everything you did for us :)
Wong Yoke Shan
Thumbs up for our tour manager
It’s a wonderful and memorable tour. I was roped in by my sister-in-law Mary Chee to join their group. I was told that they have a young, friendly and experienced tour manager leading the group. After the trip I can confirmed that Huiqing is a friendly, caring and experienced tour manager. The lady coach driver, Sylvjia is a very experienced driver too. She is also friendly and helpful.3 cheers to both of them
This tour of Eastern Europe was rife with incident, including two thefts of personal effects including passports, food poisoning and illness, and minor injury. Through it all, our tour manager Joe Teh held down the fort, remaining upbeat and professional throughout. Joe was positive, never lost his cool and made an effort to provide supplementary information, including historical and geographical context, on the way to each destination.Some parts of the tour felt a little rushed (most evident during our afternoon in Berlin) but such is the exigency of package tours. It was my first time in most of the countries in the itinerary and I felt like we were able to hit most of the highlights. We made friends with several other participants in the group and enjoyed each other's company. Thanks again to Joe and EU.
Thanks to you Joe Teh, our Tour Manager for Eastern Europe. We, Group 1 (8 members) appreciate your excellent service, well organised and well planned tour. Thanks also for generously sharing useful informations n jokes. You "BAGUS"!
We ( my husband & I ) stumbled upon this tour at the recent NATAS Fair & was strongly encouraged by EU Sebastian to visit the Balkans .We signed up immediately & embarked on this conducted tour with an open mind & a great deal of enthusiasm which grew into a happy camaraderie with a motley group of well travelled people , easy going and with great sense of humour , especially tour manger Lubis .On hindsight , I must say this was the best recommendation & holiday we ever had together as a couple so far.There was a nice balance of the sun, sea, lakes, National Parks, underground caves traversed on foot & electric train, Mountains conquered by cable car, scenic boat & ferry rides, city walking tours, historical buildings & turbulent , intriguing history spanning a long time ago & as recent as 1991-94 in Sarajevo Siege .I am compelled to expound on what truly impressed me wrt this EU tour .Our tour manager , Lubis is not the most eloquent or charismatic leader but he is certainly a most sincere & humble person who ensures whatever we encounter ( as far as possible & as much as he can help it ), live up to his motto/ adage he firmly believes in & wishes for us all and that is :-DON’T WORRY, ALWAYS BE HAPPY !He takes on the ‘worrying ‘for us, ensuring that the promised itinerary be executed well , & with minimal / no hitches , so no group member feel s left out / shortchanged .I think he truly believes that in his ‘ vocation ‘, his ‘ Actions speak louder than words ‘ . He is always mindful to uphold the high standards & reputation of EU too.Lubis constantly but gently reminds us of potential problems of safety/ of pickpockets / lack of security BUT he does this without bias /exaggeration / discrimination against other country’s rogue inhabitants / immigrants .Lubis also points out the dangerous locations / scenarios for potential slips and falls down steep slopes/ rivers/ sea banks .There is no compromise on the welfare & safety of his group members.This guy reminds me of a disciplined sheepdog ( no offence intended ), herding & corralling his sheep with meticulous responsibility but ever so gently & effusively apologetic too ( no bark or bite !)This is seen pre & post meals, at every regular head count which is often enough . No one is left behind , even the not so ambulatory or the plain tired .( that’s me !)Best of all, he entertains us with his unique- accented smattering of Mandarin & Hokkien that he learnt from his Medanese Chinese wife . He is also adept at belting out familiar pop songs in Hokkien & Mandarin , polished by years of karaoke- ing with his wife .All this has endeared him to the whole group especially the Mandarin speaking members who initially felt apprehension over this English speaking tour manager wrt their comprehension of instructions , but then quickly felt more relaxed & reassured after Day 1 as their fears proved unfounded .This was the first time my hubby & I chose to travel with EU but I dare say , it will not be the last . If Lubis is the living face /representation of EU , then our positive experience with this one man is enough for us to continue to explore the rest of the world with EU in the future .I give you one eg: Lubis was v apologetic and went out on a limb with the EU Sg operations side, to negotiate something better for us ( perhaps “over compensate “us ) when our outlet shopping day in Germany landed on a Sunday when the mall was closed . This was to lessen the dismay & disappointment of some members who were hoping to do some serious shopping at the tail end of the tour .We were by blessed default , brought on a side trip to picturesque Hallstatt & treated to a nice Chinese dinner that night - all on the EU house .I don’t think anyone has any grounds for complaints as EU has shown that when a situation is less than perfect, they are able & willing to work round the clock to rectify & make sufficient amends to pacify & compensate their customers and ultimately , through their goodwill , win long term customer satisfaction & loyalty from their clients .Thank you Lubis & EU !
Ter Shian Tan
Thank you Hui Qing!! She did an excellent job, good explanation and take good care of all participants. Thumbs up for her.
Thank you EU holidays for making my 1st trip to Europe a memorable one. We were blessed to have an excellent tour manager Tammy, who took care of all our needs, right from the food to the tour arrangements. She made it so seamless for everyone and it was not at all a rushed trip. Her cheerful and fun personality also made the trip very enjoyable. Once again, thank you Tammy and EU holidays!!
Highly recommend Joe, who is a caring, helpful and knowledgement tour manager. Our trip is very eventful apart from the planned itinerary. We encountered cases of food poisoning, 2 cases of minor injury, and two cases of stolen bags with passport gone. Joe had handled everything calmly and effectively and most importantly does not affect the enjoyment and travel experience of all the travellers. I give him�����
Tour guide Whyee, her service very good and professional to gave us a wonderful trip on 4/5/2018~13/5/2018 Eastern Europe trip. Her professional guide gave me a very wonderful experience in Eastern Europe trip. I very satisfied with her service. :)
This is the 2nd times I have travel with EU.The first time was 2 years ago to Amsterdam Holland.This time I am very happy with Siew Chuen being my tour manager. She is very patience and caring. She would call up every room after we had check-in to make sure the rooms are ok.Even on the last day which is our free day (which mean is her day-off too), she organized to bring our group of 23 to the Flea market and Plaka by foot. She checked out “good buy” and get us discount on our purchases. She also help us to arrange Chinese Dinner as she knows we long for Chinese food.Also I would like to comment that EU Holidays packages are value for money. We are given 5-stars hotels, St John at Mykono , Davini Palace in Santorini - walking distance to Fira, Michelin dinner at Athen was fantastic and not forgetting 3 Sunset dinners at good restaurants in various places.Excellent works EU Holidays and I will definitely recommend anyone thinking to travel to Europe or Exotic places to consider EU Holiday.P.s. our group became so close that we have our own chat-group and planning to meet up in Singapore for Dinner. And hopefully can travel again with EU HolidaysGood job Siew Chuen and EU Holidays �����
My wife and I just came back from a 13 Day Italy Switzerland France + 2 Day Dubai. We started our package tour on 3 May 2018. Our tour manager is Sabestian Mak. Prior to the trip, Sabestian held a pre-departure briefing. In the briefing, he shared with us very useful information like weather condition, travelling wifi, meeting time, seat preference on our flight, dietary requirement etc. These useful information help us a lot during the trip.Sabestian is a helpful, accommodating and knowledgeable tour manger. He is also a very cheerful person with a great sense of humour. The information that he shared with us shows that he is a very experience tour manger that is committed to his work and also to meet the requirements of his customers. All this effort that he made ensures that my wife and I really enjoyed ourselves.There was a day whereby we had our catered dinner in a hotel in Switzerland, the dinner was fish in curry sauce. As my wife do not take curry, we informed Sabestian accordingly and he made the necessary changes so that my wife could enjoy her dinner. He made an effort to come by our table to ensure that the changes he made suits the taste bud of my wife. Thank you Sabestian.One thing about Sabestian that impresses me is his sound knowledge of history of the different places of interest that we visited. He even shared with us more information and how all these link up with each other. His revelation of certain topic is very unique and this makes his tour interesting. The things he shares are unlike normal history where we can Google in the internet, what he shares seems more like a revelation to us.Another thing that Sabestian impresses me is his good command of English. The way he sounds is very convincing and charismatic. I also came to know that he knows Vietnamese, Indonesian, Malay and Thai. These language skills will come in handy when leading tour groups.Overall, I like the way Sabestian lead the tour. He is strict and firm about timing but yet conducts the tour in a pleasant and humorous manner. He even went the extra mile by arranging a collective birthday celebration with 5 cakes for all those who has their birthday during the trip. My wife and I really enjoyed the trip and both of us are looking forward to having more travels with EU holidays and hopefully Sabestian will be assign to be our tour manager.
My first time holiday trip with EU HolidayTour recommended by my daughter.Sebestian Mak is a helpful n responsible Tour Manager n some more he is humour. He always made sure everyone were informed the coming day schedule, nearby shopping center n various good places for lunch n dinner.He care for everyone n even surprised several tour members with BIRTHDAY CAKES. THANKS. He is knowledgeable, sharing places of interest n remind everyone to be beware of robbery.Finally I will like to recommend EU Holidays Tour to my friends.
Robert Chua Heng Swee
Kudos to Sabestian who made our trip with our toddler an awesome and worry free! A good tour manager who orientated us on what to anticipate which includes the "things" to look out for and not forgetting "The Best" gelato, hotel, beef noodles etc. He's knowledgeable and takes his work with pride! Indeed an asset to EU Holidays who doesn't forget to guide us on which package to take next.. lol.. Thanks Sabestian! Hope to have you as our Tour Manager again!