We are very grateful and impressed with John, he is very experienced and I like to highlight a particular incident. We were busy with the check ins and comforting our toddler and hence the luggage that contained baby diapers and milk powered was checked in hence we started to panic. John was calm and spoke to the airline manager to try his utmost best to help us . There wasn't much choice as there was nothing they could do as the luggage was already in the aeroplane along with other luggages. Our toddler needed her milk to be comforted on the 12 hours journey on the plane.I swear my face turned white and started to panic John continued to build rapport with the officer and went with the officer to get diapers and milk powder for our toddler after an hour and we were just in time for our flight.It was such a relief and John diffused the tense situation and helped us so much. I must say he is very experienced, also on a few occasions he knew I needed water and straws for my toddler, he went all the way out to get water and straws without me asking. John has displayed so much devotion and dedication not only as a tour leader but a Friend with empathy. An extra mile without expectation EU holiday is honoured to have John Foo
Wendy Liu Wenai
Am very much thankful to ur service during this trip. I loved my Eastern Europe trip very much. Our tour manager, take care of all d group members with so kind. Greatly appreciate. Thankful to all d tour members, it was Gud experience each n every wit dem.
This is my first trip to Europe together with my sister and friends. At first, we all had hesitated to choose the right tour agency and tour package. Finally we had made the right decision to join EU holidays and this package tour. we are very lucky to have Mr Jia Fu as our tour manager as he is really very professional, caring, helpful and taking care of all group members. Everything is well prepared and planned by him include how to do tax rebate, keep reminding us for all our belonging item, update us the weather changes, etc... I would like to take this opportunity to say "Thank you, Jia Fu". You are the best.For the past 15 days, all of us had a wonderful, fun and memorable trip. Even we had waked up at 6 a.m, breakfast at 7 a.m and start the journey at 8 a.m and packed our luggage everyday as we had changed the hotel. It is quite tiring but we really enjoyed and had fun with all of 24 group members and took a lot nice picture, had nice foods and drink.I will join EU holiday again for my next trip and recommend to my other friends.
Suryani Carissa Hia
My hubby and I are avid EU supporter, have followed at least 5 trips since EU established. Our recent trip to Balkans was awesome and we really enjoyed ourselves with Sebastian as our tour manager.He is very experienced and controlled our itinerary very well. Our tour is quite big at 38 pax but he clearly has no problem managing our group's expectations. Sebastian is also very attentive to the elderly couples in our group esp. when some of the attractions requires more physical effort (long strenuous treks).During our long bus rides, Sebastian entertained us with jokes and songs, clearly very talented as he can sing in several languages. Thank you Sebastian for the enjoyable experience, looking forward to our next EU trip in Dec! � cheers, Sharon and Edmund
I feel very grateful for the good tour delivered by Sebastian. He is definitely one of the best tour managers I have met. He kept reminding us throughout the trip to look out for our valuable stuffs, passports and wallets.He shared many past experiences and rich stories with us through the trip, making our long bus rides more entertaining and shorter than they really are. Besides that, he made a lot of effort to explain to us how to fill in the tax rebate forms and the process of claiming the tax rebate.Most importantly, he is really friendly and funny. I had an excellent experience in Balkans. Thanks to a very experienced and excellent tour manager.Lastly, I also very appreciated our Coach Captain, Mr Zelimir. He is very helpful and friendly. Especially when raining, he asked us just left our luggage at outside the coach and quickly get on the coach. He helped us to move all the luggage into the coach. This is so touching!Thank you Sebastian and Mr Zelimir!!
It was an fantastic trip for me. Each and every stops were having its beautiful scenic even on the bus while travelling to another destination. Arrangement and tips by tour manager were all well planned. Feel grateful to have a tour manager where you can have no worries during my trip and enjoy to the max as you can.
Didnt know what to expect as this was the 1st tour we signed up with EU but the tour turned out great. Weather was unexpectedly kind to us except the last 2 days but that didnt stop us from having a good time. Many long walks (and climbs) but the sceneries are breathtaking.Sebastian (Xiao Mai) is definitely one of the best tour managers I hv come across, he ensures we hv the daily info on weather/temperature, how much local currencies we shud change, etc. and he can sing too!! �Sebastian together with our Coach Captain, Mr Zelimir, ensured we got to our destinations safe and the bonus stop for our FUN with snow in Austria was FANTASTIC!!Thank you Sebastian and Mr Zelimir!!
My wife and I were actually sceptical about joining tour groups (we usually plan our own holidays). As this is our maiden trip to Europe, we thought it might be better to follow a guided tour. EU Holidays and especially Veron immediately changed our views from the day we met at Changi Airport.The itinerary + optional tour was carefully planned out so that our time was fully maximised. I think we are very lucky to have Veron as our tour manager. She is a very responsible, meticulous, resourceful, knowledgeable and fun-loving person who makes sure everyone of us is well taken care of. She also has an amazing ability to deliver 1-2hr of non-stop history lessons so that the 2-4hr long drives between cities are not boring. And I think she can do standup comedy too! We really had fun with her for the 10 days and the group also felt like a big family.Places covered: Pisa, Rome, Siena, Bologna, Cinque Terre, Venice, Milan.Seeing the Leaning Tower of Pisa, stepping into the Coliseum, visiting Vatican City and taking the gondola ride is a big tick off my bucket list.Thank you EU Holidays! Thank you Veron!
Lee Choon Han
I am very happy to learn that Chris Teo is still providing very good service. My family and I have had been following Chris Teo since 1998 (19 year’s) during SA and until now in EU. Chris always does his very best for his clients and look after their interest well. Nothing can erase/change our good image of him. Cheers Chris! You always have our support. A* TOUR MANAGER
We had an experienced knowledgeable tour manager who is simply amazing to everyone & well handling on ad-hoc situation. And a handsome friendly driver through the trip. A wonderful tour guided by Gary. Thanks Gary!
This is our 2nd time I and my close friend, Pauline Cheah traveled again together using the same travel agency. We would like to thank your tour manager, Mei, who has done an amazing job to ensure all of us were taken care throughout our trip to Balkans. Besides her being very humble, quiet and a gentle spirit, she is above all very experience, committed and take great responsibilities beyond our expectation!There was last minute change in our itinerary to Munich shopping outlet due to public holiday-Halloween, we were told that the outlet is closed on that day. So she decided to bring us to a popular shopping outlet in Venice, McArthurGlen Designer Outlet for our last minute shopping. On the way to Munich hotel, she treated us all free dinner out of her generosity using her pocket expense. Indeed, we enjoyed the dinner!We would like to thank Mei for executing her job with excellent meeting our requests without hesitation. She deserves more than what she gave out of love and generosity!We can never forget her!
Just got back from a memorable holiday, thanks to our group tour mates and especially, to Jia Fu, our tour manager. I have an initial reservation of joining a local packaged tour, but this EU trip really did change my impression.I will like to commend Jia Fu for his professionalism and expertise. He is humorous and firm at the appropriate time. Under his care, our tour ran very smoothly, everything from hotel stays, optional tours, timing, tax refunds, food and gift recommendations. Everyone had a good time. No one in our group was the victim of any thefts with his constant reminders for us to be careful with our belongings.I will surely recommend this EU holiday to anyone planning a visit to Central Europe and Jia Fu to be their tour manager.Thanks Jia Fu and EU Holidays for a memorable holiday. Well done!
Tan Yee Hoon
Excellent tour! The itinerary was all about the locations and content, with minimal time wasted traveling and we got to visit a lot of locations along the way. Ken was extremely helpful and knowledgeable about the local conditions, history and most importantly, keeping the customers safe while helping us enjoy the sights. The timing was excellent, as he was able to avoid the crowds and give us the best experience possible.
Wong Si Yuan
The itinerary of this holiday was very well planned and comprehensive. Locations covered created precious memories. Especially the time spent on mount titlis and day at jungfrau. But most importantly, we had a wonderful tour manager who was very professional, human, caring, a true gem, willing to go the extra mile. He is very sensitive to the needs of those who needed extra help and guidance and never failed to deliver. We were motivated to be punctual because of the immense efforts he put in. He helped us with our tax rebates. We enjoyed the food, especially squid ink pasta and the opportunities to shop. His knowledge of watches is amazing and we are much wiser from his sharing. He is very sweet and helped create the family on this trip.. His recommendations for food like Gelato, pizza etc were excellent. He has a strong sense of fun and participated in our games with great gusto and took our ribbing so well...the local guides were good and passionate about their work. This trip was made memorable because Wang jia fu put his whole heart and soul to look after us. He is a true ambassador of eu holidays.. The coach used for the trip was very comfortable. The 13 days Europe and 2 days in dubai is worth going... Our tour departed on 19 Oct and ended on 3 Nov.
Chew Mun Han