Ref TB016997 which was lead by Jiafu gave me a very good impressions of his tour management and human factor skills .The whole group does enjoy the holiday under his tour leadership skill. For this coming holidays ,several of our friends had booked the Northern Europe Tour Code -EFN10W and duly look forward to Mr Jiafu leading this coming tour of the aforesaid tour reference.
My family and I are really glad that we made the choice to travel with EU holidays. The tour package is value for money and it gave my family an unforgettable experience in Europe. The quality of the local tours are good and gave great insights on the places of interest.Ricardo is an experienced tour manager and has taken care of the group really well throughout this journey. He is jovial and entertaining, making the trips on the bus more bearable. He tries his best to impart some historical knowledge on the places of interest and crack jokes on the bus to make the journey between cities more enjoyable. Apart from that, he constantly reminds us to be aware of the crime syndicates in Europe and took special care for the elders. He also took extra efforts to plan the itinerary well so as to avoid crowds and long queues.We are inspired by his dedication to work and are grateful to him for such an enjoyable journey in Europe. My family and I will definitely choose EU holidays in our future trips.
My kids flew in from Canada to join me for the tour that began in Milan along with the rest of the tour group. To begin with, the Italian food was authentic and nothing short of spectacular! We had a lot of opportunities for photo taking and shopping all over the tour across the various different cities in Italy.Generally speaking, the tour was great, but there was one difference that I personally feel made our tour special. This was our superb tour manager Ann Soo! She really took care of us, ensuring our safety and satiety when eating. She always went the extra distance to make sure our dietary requirements were met as they are slightly different in comparison to the rest of the group.If not for Ann, we probably would not have had this memorable experience in Italy. We definitely would recommend this tour again especially with our talented tour manager Ann!
It's an amazing tour with comprehensive itinerary which covers many cities in Central Europe mainly London, Paris, Lucerne, Milan, Venice, Florence, Pisa and Rome. I would like to also give the special credit to our tour leader, Mr. Ricardo, who is knowledgeable, caring and most importantly, very funny. He is a reliable person for such a long days Multi-counties tour since we do not need to worry anything about transport, meals and even timing as he planned all the tour programs quite well every day. He also has the talent to draw his passengers interests when he explains about history related to the visiting sites along the tour. Therefore, I strongly recommend EU Holidays and Mr. Ricardo for your next European holidays.
Ye Thu Aung
Being our first time to Europe me and my wife would want to have a very memorable holiday By choosing EU Holidays our dreams come true. EU itinerary is well planned and covered the famous places of interest without any rushOur Tour Manager Ken Yong is also superb and he makes lots of difference. The total tour members 34 and we were all strangers. But Ken had made it like we are travelling with groups of bestie. Tour members plays a part but most important is to have good Tour ManagerKen is very experience, friendly, approacheable and helpful. Ken is always ready to help to take photos for all 34 of us. Ken even taught us how to take photos from which angle to get best shot. Overall this trip is Wow wow wowNo regret choosing EU and we will choose EU again in future
Going to Europe for holidays has been my dreams. To celebrate our wedding anniversary as well as my birthday in July we search for package that had departure in July. Found the package that EU offered matching well with our wedding anniversary date as well as my birthdayI am lost with words to express the happiness and how much me and my hubby had enjoyed the trip. And this all happened by having a SUPER Good tour manager Mr Ken Yong. With his friendly attitude, sharing his valuable experience, taking good care of all the tour members (32 adults & 2 young kids). Without fail Ken would always remind us to take care of our personal belongings, beware of pick pocket. Recommend us good food and let us have ample free time to venture and explore on our own.No feeling of rushing at all. I have joined other package tour with other travel agency which mostly touch and go. But this is totally not touch and go. The tour member also awesome. Ken even personally bought me a box of chocolate as my birthday present. So sweet of him. Ken and the 34 tours member sang a birthday song for me.It has been very memorable trip for me and I really give thumbs up to Ken Yong to make such wonderful and memorable trip. No regret booked with EU and will start saving$$$ to book oyr trip. Travel agent? Of course we will choose EU again.Keep up the good work EU team
We have an awesome tour group and an experienced street smart tour manager. Our trip was fun and enjoyable�
This was our 1st package holidays after years of F&E n self drives for a family of 5 with 3 elders. While I was impatient with the waits and loss of controls at the start, I learnt to appreciate EU Holidays and the tour manager Sheue Juan as the journeys continues and each iternary spelled was visited.We are happy and satisfied with the hotels, Mario the bus driver and the local tour guides who are very detailed in their explanation ad well as their passion to share their country.The breakfasts are great that our instant noodles are eaten just because we had to free luggage space. While some of the local cuisine does not always sit well with our taste, it's an experience well enjoyed. We especially lives all the ice cream shop introduced by Sheue Juan.We benefited from the great synergy that Sheue Juan shared with Mario who had kindly allowed us to feast on his bus. Time flies as we munch our chips and nuts and dozes with a happy stomach. The break stops were great and we says good bye to our $$ with cheers.We very much appreciate Sheue Juan on her effort to call before the trips on rooms n food request and reorganized the rooms plus negotiated for room change when the aircon failed. Her effort in building the time consciousness of the group,sgaring quality purchased and even ensuring that each of us received our luggage when we reached Singapore deserved to be applaud.Thank you EU Holidays for ensuring great partners n workers that our holidays are happy treasured memories.Regards,Seow Hia
Teo Seow Hia
Dear Sir, Letter of Appreciation My daughters and I would like to commend your staff, Tour Leader Miss Ng Lay Kim, who had recently concluded guiding the 11- Day Europe + 2- Day Dubai Tour June 2017 for a job well carried out. We appreciate her attention to detail and relentless effort in providing great service to the group. Miss Ng displayed professionalism by taking care of each of our concerns and needs; giving relevant advice on attire, purchases and safety concerns. She was always quick in giving aid to unwell members and bringing group members to the clinic, collecting medicine on their behalf and advocating good moral values for the kids in the group. During the trip, Miss Ng had gone beyond her duties in ensuring the safety of the members, drivers as well as non-acquaintances who were trying to cross the dangerous roads in Europe. Miss Ng has an enviable ability to stay cool and gather the group patiently when some tend to stray away for a longer time than they should. Her sense of humour and great story telling skills have made the frequently long journey in the coach bearable. We admire her enthusiasm, energy, and organizational abilities; planning for good meals, allocating seats efficiently and ensuring timely breaks for us to freshen up. Her historical knowledge of Europeâ€™s places of interest and sense of direction and orientation have ensured the smooth journey across the different places and our familiarization with the historical aspect of the countries we had visited. Miss Ng also went the extra mile to generously purchase food samples for us so that we could experience the unique cuisines peculiar to some places. Miss Ng is a true gem and is one-of-a-kind. We are appreciative of the passion displayed and have enjoyed our time with her as our tour leader. Please convey our appreciation to her. The service from EU Holidays Pte Ltd has exceeded our expectations! Thank you for making our vacation a memorable one! Best Regards, Christine Lee
Message : Re: Thank you EU Holidays and Mr Gary Teo for a wonderful tour around Spain & Portugal Tour information: Tour Leader: Mr Gary Teo Tour Package: 13D10N Spain & Portugal Tour Dates: 2017 (25/4 - 5/7) 2016 : Last year (Aug/Sep 2016), my family of 4 comprising my husband (Choong Teck Min) & I and our 2 sons Gabriel & Daniel, travelled for the 1st time with EU Holidays to Croatia, Slovenia and Bosnia. We had a great time and were well taken care of by Tour Leader Ms Mei Wai Kuan. My son, Daniel Choong, posted some feedbacks (to your email and your Facebook) on our satisfaction with the tour then. 2017: Following our satisfaction with EU Holidays last year, my family decided to travel again with EU Holidays on a 13D/10N tour to Spain & Portugal from 25/4-7/5 2017. This time, we brought along my 82 years old mother-in-law. Although we had requested for Ms Mei, we were assigned another Tour Leader, Mr Gary Teo. Our family of 5 had a great time in Spain & Portugal. Thank you to EU Holidays. We are especially grateful and appreciative to Mr Gary Teo who had taken very good care of our 3 generation familyâ€™s needs. (1) He made sure we were always seated together and our rooms were in close proximity. (2) He was mindful & attentive of my old mother-in-lawâ€™s slow pacing, stepping over uneven grounds, mandarin translation needs for tour instructions, and was constantly helping with her baggage; (3) Besides looking after the 21 tour group membersâ€™ needs, he went out of his way to help to arrange a birthday celebration for my son Gabriel on 5/5/17. (a) We were unable to purchase a birthday cake along the tour as we were traveling the whole day from Salamanca to Madrid. He also encountered problems getting a birthday cake at the dining places for both lunch (Suckling Pig at Segovia) and dinner (Chinese Buffet at Madrid) as both venues already had desert provided and werenâ€™t able to help to get a cake from outside the restaurants. So he very creatively arranged for the cutting of a Suckling Pig to a cutting of a birthday cake for Gabriel plus added a slice of Segoviaâ€™s local cake into the catered dessert. Gabriel was overjoyed and was very happy to share & celebrate the special day with the whole tour group, and (b) When we arrived at Madrid in the evening, Gary made use of some extra time prior to dinner to make a stop at Real Madridsâ€™ Football Stadium (the tour program was supposed to just drive past the stadium). Gabriel, who is an avid football fan, was thrilled and high with excitement. He was able to take lots of pictures beside the stadium & the huge posters of football players, as well as buy some Real Madrid football mementos. My family is very satisfied with the Spain & Portugal tour and thank Gary very much for all his arrangements for the tour group and my 3-generation family.
TIO Chieu Yoke
Having great time and really enjoy thru out the 14 days. 14 days are long when we are stuck with strangers but John’s bubbly character makes everyone feels like home and we got warmed up quickly. We had fun, good laugh, good stay, good foods, great tour mates, great tour manager. He made sure that the whole group are well informed and time management are well control. He’s very knowledgeable and friendly. He also gave us good advices regardless of shopping or tour. It’s an enjoyment trips. The only challenges for us are how to make ourselves enjoy the holiday without any worries. Overall the stay, meals and trip are nice and enjoyable. Our tour manager will always remind us to take care of our valuables and be extra alert at places with higher risk of pickpockets. We feel safe when our group is united and take care of one another. John’s has gone for an extra mile for both of us making arrangement for our airline seats after his working hours is over. He came down to the lobby to help me. Once again, thank you for making this trip AWESOME! Very responsible tour guide We will recommend EU Holidays Pte Ltd to our family and friends. Mr & Mrs Kong
Mr & Mrs Kong
Hi, My family and I join the 10D7N Mama Mia Italy(Summer) tour which departed on 29 May 2017. The purpose of the Email is to compliment our tour leader Mr Chong, about a week before the trip he started getting in touch with the us and sent us all the necessary details on the trip and also answered all our queries on the trip. Even thou he was overseas his replies were prompt as I forgotten to mention that I am on a vegetarian diet(on the return flight) during the tour briefing I drop him a whatsapp and to my surprise even with his busy schedule he remembered to make the request for me. During the trip Chong Ensure that everything went smoothly(From daily tour itinerary, to bringing us to get the items we wanted from each shop and even to getting our tax refund done). He took his rest time to arrange all our tax refund documents to Ensure that the process at the airport would be smooth. At the Bologna airport he was at the counter to assist us all with our tax refund, as I had 5 receipts submitted I did not check the refund documents and wanted to leave after I sign the documents and Chong was sharp to spot that only 4 out of 5 were processed. And thanks to him I managed to get back the right amount. When in Dubai, we were only suppose to be given a guided city tour on the last day however Chong went the extra mile to bring us the the Dubai mall on 7 June 2017. At every place that we visit Chong was never pushy about any optional tours or getting us to make any purchases from the stores. This I would say is the best guided tour I ever had, I have stop joining tours for more than 5 years due to the poor past experience I have had but this itself has definitely changed my perspective on guided tour. And with such wonderful service from the tour manager and value for money tour prices I would definitely return to EU Holidays should I be heading for any guided tour packages and recommend all my friends and family. Once again Thank you so much for making this trip such a memorable one Mr Chong. Best Regards, Yihao Sent from my iPhone
Heng Yi Hao
Tour package: 13D9N Best of Eastern USA and Canada Travel date: 12- 22 June 2017 Tour Manager: Timothy Wee Just came back from 13 days 9 nights best of Eastern USA and Canada where the tour manager is Timothy Wee. The trip depart 12 June 2017. This was one of the best tour as the people in the tour was fun. Credit need to be given to Timothy Wee, our tour manager where he has brought the whole group of stranger together and have fun through out this trip. He is very knowledgable,caring and the most important fun and funny!He manage situation professionally. Definately, if you are going to this trip, get him as your tour manager, no regret and I am sure he manages other tour as good, seem to be very experience in Northern Europe as well~~ thanks for making this trip a good one for me and my wife. Our memorable honeymoon !
13D10N #Italy #Switzerland #France +2N #Dubai Departure Date : 9 Jun 2017 Tour Manager : Connie Hay #EUHolidays #HappyCustomers #iloveEU Connie Hay This was our first trip to Europe and we thoroughly enjoyed our whole trip with EUHolidays... The itenary was very well planned from the moment we left from Singapore.. They made sure we covered all the places...Staying at Trubsee lodge was the best experience ever... A special mention to our tour manager Connie Hay, who was always cheerful,very helpful, funny, very patient and our body guard too���...She made sure we had no inconvenience whatsoever at any place...She also made sure of my meal preferences of no beef or pork...thanks a lot Connie for always being there... Overall very Happy with EU holidays and would travel with them again...
Tour package: 13D Europe Footprint Travel date: 9 - 21 June 2017 Tour Manager: Sebastian Mak Well, this is my second time traveling with EU holidays and as usual it was well planned....it was an amazing experience coz we were well taken care of by our tour manager Sebastian who is truly sincere, warm, funny and very, very patient....he was very understanding towards all our needs and managed the group very well....even those shopaholics in the group....thanks for all the amazing tips Sebastian coz it was our first time in Italy...it was very thoughtful to even add in one more attraction in our itinerary....what really was touching was we were delayed at the check in counter at Rome airport and he ensured he waited till the last person had made through the customs and then he went in....thanks for always being there like family Sebastian....and special thanks to EU holidays for always taking in our suggestions and improving the tour arrangements....hope to travel soon with you guys again...great job Sebastian, keep rocking ��
Package Tour: 10D7N Italy Fiesta Travel Date: 5-14 June 2017 Group Size: 20 people Tour Manager: Ann Soo This is my second time joining EU Holiday for Europe package tour. What make me thought of going back to EU is because EU Holiday has the most professional Tour Managers to lead Europe tours. They manage to cover all itineraries stated with a relax schedule. For this Italy trip, my family is very happy with the good deal of discounted tour fare offered by EU Holiday. We are also very comfortable with Etihad airline seating arrangements, spacious seats, wide LCD touch screen and service. Most importantly my family likes the group size of 20 people so that each of us can occupy 2 seats on the coach when traveling around. We can put our personal belongings and shopping items beside us. The coach is very new and clean. The driver is very responsible taking care our safety on the road and security of all our stuffs on the coach. We feel very safe to leave our things there. Our Tour Manager Ann Soo always gave us a very clear instructions what to do, where to meet and what time to assemble. Everyone is very corporate and punctual to assemble with the instructions given by Ann Soo. This will help to smoothen the tour and enable all of us cover all sightseeing places within the day. On this Italy tour, we always end our tour and back to hotel early like before 8pm. During this summer time, the sky is still very bright at 8pm and sunset about 9pm. Every night we have spare times to go supermarket to buy some drinking water and snacks, or dinner at nearby restaurant, or rest early in our hotel room. Ann Soo is very nice. She always recommends us what is the best things to shop and dine in every places we travel in Italy. She is very different from other Tour Manager where she doesn't like to strongly recommend something to us yet she just leave it to us to decide. Most of the time all the tour mates are remain silent and Ann doesn't know what to do especially comes to optional tour. We must have consensus in order to go together or to stay together. I am the only one always responded to her. One of our tour mate is a little girl age 7 and she was sick throughout the trip. She had flu, fever and vomiting due to the hot weather in Italy. Ann always very caring about her and brought her mother to pharmacy to buy medicine. There was a lunch provided by EU when we were at Rome. I requested to have pizza but our meal didn't include. Ann ordered pizza for my family. So kind of her. Despite of all these, I would like to specially thank and appreciate Ann Soo helped me to buy and bring back some souvenirs from Italy which I couldn't get them during my trip. When I was back to work, I shared with my colleagues about my Italy trip and strongly encouraged them to join EU Holidays for their Europe guided tours.