My family had a great time visiting Europe with EU Holidays package!It has been a most memorable holiday visiting the popular attractions of Italy, Swiss & Paris - The various Basilicas & Churches, walking tours to see the architecture of the various cities, shopping stops, visiting the Colosseum, Pisa & Eiffel towers, sledging & snow experience, the hotel stays, bus travels - we loved it all. Want to suggest EU to ensure that families are seated together on the flights.Got the best tour manager, Sebastian! Sebastian is a very cheerful & responsible leader, tireless & committed with a passion. He was like a mother-hen managing the large group of excited lot (: He worked hard to ensure a safe and smooth travel experience! He fine tuned the iterenary to give us the best! Special thanks to Sebastian for going the extra mile! The whole group loved him!
A tour manager can make or break your trip. Yes, you didn't read wrongly. Our tour consisted of 47 pax. The largest group I have ever joined in a single tour group. The credit should definitely go to our tour manager Roger Koh and our bus driver Andrzej whom had even driven us around during Christmas.Although we had a bad experience with the company (EU Holidays) before the start of the trip, Roger managed to salvage it which had turned the situation around. He ensured that we had an enjoyable trip, at the same time, making sure we do not fall sick in the cold weather. Before arriving at destination, he would constantly remind us to put on our thick jackets before stepping out of the bus each time. To the extend we felt he was a lil naggy (kidding).Few days before departure, he had created a Whatsapp group to inform us what on what to bring, as well as the weather condition. We truly appreciated that as during the briefing, nothing was confirmed by then. Honestly, the briefing was a waste of time as the representative could not even confirm on the hotel details and attraction places though it was less than 2 weeks to go by then.He tirelessly ensuring all our meals were served before he started his meals. At the same time, he will ensure all arrangements were made in accordance to our preference although it was time consuming. Every night, he will update us on the weather forecast to prepare us on what to bring along the following day.Daily snacks were provided by him at own expense and in order to save time, he paid for our rides as well due to bad weather condition as he explained that it would be dangerous for us to even walk in the snow.It is such a great asset for EU Holidays to have such a good tour manager. Roger had certainly went above and beyond his call of duty to serve and provide us an unforgettable experience. Kudos Roger Koh! Way to go!
The tour package has a combination of optional tours that we could choose from and one exceptional option tour was the Cinque Terre. 5 quaint little villages up on hill tops overlooking the sea, accessible by train only, each village has one main street only. We had our lunch here and it was the best Italian seafood dishes we had throughout the trip. Added bonus was the experience of travelling by train. It is good too that there is a 2 nights stop over at Dubai before returning home. Dubai was a totally different experience from Italy and the weather was superb. We love the shopping malls and the desert experience. We were pleasantly surprised to received Gift cards of around S$70 per person for us to buy our own gifts from the Mall of Emirates. Unforgettable shopping experience :).The effort of our Tour Manager, Rin, is commendable. Our trip went smoothly and safely is all thanks to the very organised tour manager, Rin. It is not easy managing a group size of 46 including some older passengers who require more attention. She tried to balance her time and yet move the tours on schedule. My daughter says Rin made her feel safe as she knows Rin is protective of the tour members and will fight for what her passengers deserve, whether it be service level or safety measures. One example was when the restaurant mistakenly over charged us for our lunch. Rin appear instantly to sort out the situation, without being asked. I don't know how she does it. She may seems to be with the elderly group of passengers most of the time but she is on constant look out for her other passengers too. She knows the critical moments to be present for her passengers. She is very very reliable and detailed. She pre-empt the needs of passengers, to the very detail of taking note of passengers food orders, and pre-empting that we will forget what we have ordered, she had a list to go through with us in the restaurant, in case some of us need to refer. She always 'ensure' and 'ensure' to prevent mistakes. Thank you , Rin!
We signed up for the land tour with EU Holidays. We were initially apprehensive of the travel pace and experience as we had our parents-in-law and 2 years old kid in tow. However, we are glad to announce that we had a very good experience at the end of the trip. Sabestian Mak was our tour leader and he was the key factor to the trip's success. He was detailed, friendly, and experienced. He would advise us on what and when to buy during our visits to various places. He shared his jokes, personal stories and kept us entertained during the long bus rides. In wanting to ensure that our Europe experience was not marred by the loss of personal belongings, Sabestian shared about the various scams and kept on reminding us to be vigilant. Also, Sabestian was meticulous in his planning and was able to cater to our accommodation (rooms need to be near to each other) and dining demands. Overall, we enjoyed ourselves thoroughly and would be looking forward to another holiday with EU Holidays very soon. Thank you Sabestian and hope other EU customers would be fortunate to have you as their tour manager. Keep up the good work!
Sebastian did well in ensured that all the itinerary are all in time. He also a responsible tour guide and always keep reminding us about pick pockets.He is helpful & experienced. He always provide us an useful info.We really enjoyed & have fun with him. Thx Sebastian..
We had a very experienced & knowledgeable tour manager, Sabestian Mak.Premium 13D10N Italy, Switzerland & France + 2 nights in Dubai(enroute back to Sing).
Jeannie Wong Hwee Fang
Thanks Lynette Lee for your delication, hard work and care for all of us in this trip. After 12 years of traveling with my family during the year end holidays, we have met many travel managers, but by far you are the best and most responsible tour manager we have ever met. We are fortunate to have had you take care of us in this wonderful East Europe 13 days trip (2-14/Dec/17). Your good arrangement has made our trip most memorable and enjoyable. Good luck in your future endeavors. Cheers!
Overall satisfying and exellent trip. Though the group is big 39 people , but well control by our tour manager.Europe is well known for pick pocket. Our group is all safe and sound dispite we had different ages of members ranging from 70plus till 3 years old .... thx to our tour manager who always constantly reminding us.Kudo to our tour manager mr mak.Thanks to all for a wonderful and enjoying trip to close the year 2017.
Lucky to have a great tour leader Sabastian who manages the timing and group very well with his experience. He kept on reminding us of the threats in the land of world famous for pick pockets. Truly enjoyed the whole trip although with a big group of 39 pax, luckily all are very cooperative and nice families... thanks Sab for the great experience :-)
Wei Wei Toh
Tour to Europe (Italy, Switzerland & France) from 16 Dec 2017 - 31 Dec 2017, led by Sebastian Mak was amazing. Sebastian was very friendly and thoughtful as he always went the extra mile to adjust the tour plans to ensure that the tour was smooth sailing and enjoyable. It was a pleasure having him as our tour manager.
Ng Yang Kai
Tour Manager Sebastian Mak was awesome! He has made our family holiday unforgettable! Sebastian was knowledgeable, very informative and helpful! Many thanks to him!
The tour is fantastic and we had a great time together with the rest of the tour group. Sebastian’s service was tip top and he rendered great service and assistance especially to my parents.
This is our family’s first time to join a group tour and we were quite skeptical at first. We are all pleasantly surprised how well organised and planned this tour was. They’ve made everything convenient for us. The itinerary ensured that each day was filled with a new adventure. The hotels selections, esp Hilton Molino Stucky Venice and the Renaissance Trocadero Hotel, are great. The latter is even located to one of the most expensive streets in Paris and the hotel is just ~10-min walk to Eiffel Tower! �All these won’t be that seamless without the proper execution of our very best tour guide, Kevin. He’s very organised and experienced tour guide. He is extremely caring and we appreciate what he had done for our family on the first day of our trip, which was in Rome. My husband and son were behind the group while we were walking towards St Peter’s Square, and were being followed by 2 teens. Kevin warned and alerted my husband and son about pickpockets. The teens continued to pursue us but only stopped when Kevin made the effort to explicitly ward them off. Only then the 2 teens stopped following. Now I know why Kevin is known to be “Gentle Giant”! �Also, what I noticed about Kevin is he always ensured that everyone was already served with meal before he sit down and started his. Based on the reviews, pork knuckle in Black Forest, Germany is bland. We burst out laughing when Kevin took out a fairprice plastic bag and handed each table a chilli sauce!!!! Haha.. that totally made us enjoyed & finished those big chunks of pork knuckle there!!! �Thank you, Kevin for making this trip a safe and unforgettable one for me and my family. Sledging in Mt Bussalp, Switzerland is the best! My kids keep on saying that this is the best trip we’ve had! �We will definitely book our next holiday to EU Holidays again!
Shirly Ann Bautista Mayores
We were a group of 33 with age ranging from 13 to 68 years old ! Luke took care of travellers who were unwell but at the same time, he had also continue to guide the rest of the group. He was engaging with all of us and we definitely enjoyed the trip as one big group ! We saw aurora 3 times ! His instructions were clear and he was ever ready to answer any questions that we may have. The group enjoyed the trip very much and credit to Luke who organised a smooth trip and his enthusiasm and humor were contagious ! It was a holiday that many of us will remember for a long time to come ! Thank you Luke !
My Son and I thoroughly enjoyed our trip with EU holidays and the care that our tour leader, Connie, provided us. She consistently went above and beyond to take care of us personally and we enjoyed listening to her stories and jokes. Will definitely travel with EU holidays again!
A BIG THANK YOU TO TAMMY TAN...Once again, many thanks to Tammy for a wonderful your. You treat me as guests Fairly...Best guide ever, l was extremely pleased with the time l spent with you and would most certainly use you again and refer you to anyone looking for a guide....you’ve strong communication skills, A Keen sense of Direction, Punctuality, and all info you given to us are accurately ...Tammy, you’re fantastic. �
Cheryl Mun Wai Lu