The tour was a great one for Aurora chasers, but it was made much, much better by our tour manager, Ricky. He was clear with his briefings and showed himself to be sensitive to the members' various needs. He was also very caring and prepared things to make the cold environment bearable to those of us who were more susceptible to the cold. More importantly, he took the extra effort to liven up the atmosphere and his joviality and positive energy really rubbed off on the members. EU has really done well to have a tour manager like Ricky.
This is my first solo trip and also my first tour with EU Holidays. Went on the trip with an open mind and didn't expect the trip to be delightfully fun and relaxing. Am really glad that the weather was unexpectedly kind to us throughout the trip.Tammy, our tour manager, constantly went the extra mile to ensure that the needs of all tour members were met and did not hesitate to flexibly adjust the itinerary based on weather conditions or any other unforeseen circumstances.We had an impromptu day trip to visit Pompeii, an ancient Roman town-city in Naples. As lunch was not included in this last-minute day trip, Tammy treated us all a free lunch at Hotel Vittoria, out of her pocket expense. Food was really good..the mussels served were great!Tammy ensured that special requests were being catered to, without causing disturbance to the tour programme. During some parts of the trip, long walks and climbs were part and parcel to fully appreciate the places of interest. Tammy made alternative arrangements for senior tour members who could not withstand prolonged walking.It was also exceptionally sweet of her, making special arrangements by surprising members who were celebrating their birthdays for the month.All in all, great local guides as all of them were really knowledgeable and a nice tour manager who made an effort to ensure a solo traveller like me doesn't feel left out in the trip.
I want to commend Ms KEK OOI LENG for her excellent customer service. She attended to me when I first made the booking and she listened to our 'complaints'. When we told her that we were disappointed that we couldn't get the free umbrellas, she was in the middle of leading her tour and said she would get back to us when she is back. I didn't expect her to remember but she really remembered and it was such a pleasant surprise to hear from her that she managed to get the umbrellas for us. It was a very nice gesture from her and we appreciate it. Hopefully next time we get a chance for her to be our tour manager for our future trips with EU Holidays.
Just would like to take this opportunity to highlight our satisfaction with the tour as well as our appreciation for Roger Koh for a job well done during our 10D7N Scenic Eastern Europe tour from 2 Dec - 11 Dec.The tour went pretty well in general. We thoroughly enjoyed ourselves right from Day 2 when we reached Prague. The snowfall that we experienced that day, together with the buildings in Prague old town, made the entire scenery truly magical. Though we did not get to see anymore snowfall after that, the picturesque scenery in the other old towns like Hallstatt and Budapest still made the entire trip worthwhile and memorable.We also would like to commend our tour manager Roger Koh for his mammoth effort in ensuring that we enjoy our trip. From as early as 1 week before the start of our tour, Roger made the effort to set up a WhatsApp chat group with our group members to keep us updated on the things we need to know.During the tour, Roger used this chat group to keep us updated on important matters as well as to upload all photos he painstakingly took for each one of us throughout the trip on a daily basis - something that we truly appreciate.Throughout the trip, Roger was also tireless in making all of us feel at home. Indeed, he is one of the few tour managers we have encountered during our many package tours whom we feel has really gone beyond expectation to ensure that we all enjoyed our trip.To sum up how we feel, we really hope that EU Holidays will continue to provide good packages like this Eastern Europe one, and that someone like Roger can be assigned as our tour manager when we sign up for another tour package with EU Holidays.
I'm very glad to have joined EU holidays for my first trip to Europe and Dubai as I managed to visit many attractions and also had much shopping time during the trip. The tour manager, Kevin, was very well-informed and responsible as he often took the initiative to share with us shops and places that we could buy cheap and good souvenirs and food from, and he also meticulously arranged the roomings in different hotels every night so that everyone in the tour group was satisfied with their rooming arrangements. He also constantly made sure that everyone in the tour group was present when we arrive and before we left any place. As there were both English and Chinese speaking families in our tour group, Kevin made sure that he translated what he said so that everyone could understand. The local tour guides arranged to guide us were also very knowledgeable and helpful. For example, in Paris, the local tour guide alerted everyone to pickpockets walking beside us by shouting very loudly for us to beware, allowing members at the back of the group to also be alerted. I personally feel that more time could be spent in some of the places (like Brussels and Germany), as we were there for only a short while before leaving for another place but otherwise I was generally very impressed with the service provided by EU holidays. Will definitely consider to join EU again next time!
It was our first time with EU Holidays and our tour manager, Timothy, has led the group very well. He constantly went the extra mile to ensure that the needs of all members are met and did not hesitate to flexibly change the itinerary based on weather conditions or any other unforeseen circumstances. He also made special arrangements by surprising members who are celebrating their birthdays for the month which was really nice and heartwarming. We have enjoyed our holidays thoroughly and hope Timothy keeps up the good work!
It is really winter wonderland! Enjoyed the planned activities very much. Really appreciate Whyee for her concern and assistance when she accompanied me (together with my travel mate) to the hospital after a fall at the Ranua Wildlife Park.
Though it was my first holiday with EU, I was already very impressed with our tour manager, Darien who was IT savvy to create a group chat to broadcast information and sharing of photos. Being a detailed person, Darien would also disseminate information on morning call, breakfast time and luggage loading time daily to avoid confusion. This is my first encounter with such a well organised and detailed tour manager to manage a big group of 34 people. The disorderly mess and chaos that I imagined never happened at all. In fact, Darien would always be the first one to greet us at the lobby each morning despite he never slept early at night and never even took a nap in the coach along the journey. I secretly asked him if he ever over slept? He confidently answered me that it would never happen. His strong work ethics made him a very responsible and disciplined person that put me to shame as I had yet to observe punctuality at work.Although he travelled widely, he never bragged about his holidays. Instead, he spoke of his travel experiences in his quiet and humble ways. There was so much to learn from Darien down to those basic things like showing appreciations to the coach captain, Marijan for the wait and delay. Darien would emphasise his thanks twice by saying "Marijan, thanks really!" to ensure Marijan heard him clear and loud. Such simple act of genuine appreciation revealed so much of Darien's kind and true personality! Our holidays with him would definitely be in safe hands.Being a thoughtful person, Darien also organised extra programmes at night to the Christmas market at Zadar and to the Western Quay to listen to the sea organ and to see the lights display at the Monument to the Sun. The feel and the mood of visiting these places at night and in the daytime was very much different.Although there were only 5 people who wanted to go for the optional tour to visit Salzburg Old Town which would not be made possible under normal circumstances, Darien did not disappoint us. He brought us there by tram and even showed us the filming site for "The Sound of Music ". Due to the time constraints, our tour was a bit rushing. But nevertheless, we never regretted our decision and of course, a big thank you to Darien for making it possible.Last but not the least, being a fun person, Darien organised a party for us at his own expense with snacks, drinks, beer and wine waiting for us. It was a good bonding time for us and we really had great fun especially with Ah Hia. It was a great time for all of us! It became the highlight for our Balkans holiday which was indeed memorable and unforgettable!Once again, many thanks to Darien for those everlasting memories! Darien is a fantastic and interesting tour manager who will be an important asset to EU! Happy birthday to you too!
We went to Italy Fiesta, 28th Nov to 7th Dec, and returned as satisfied customers. Our tour guide Ms Susan Tan was very helpful and handled the tour well. We would like to thank her and her boss Alan for planning such a wonderful tour. Looking forward to our Eastern Europe tour with EU again next year.
An enjoyable experience although no northern lights sighted! Thank you Whyee for your help rendered during the tour!
Chai Hong Goh
Although the tour is a little fast paced, Sebastian did well in ensuring that all itinerary schedule are met. He is a very responsible tour guide in taking care of the group and constantly reminding us to keep us safe.Very talented and entertaining tour guide. Kept us entertained in the coach to make the long journey less bored with both useful and interesting information.Very experienced and knows his stuff well, always informed us on nice scenery beforehand and recommend to good places and food for free and easy hours.Our family enjoyed ourselves very well and did not regret joining this tour as well as having Sebastian as our tour guide.
We enjoyed the trip to Italy from 24 Nov to 3 Dec’17. Sebastian was our tour manager and had well taken care all of us through out the whole journey. The guidance or advice given was quite clear and the trip was well organised. He had keep on emphasizing and always remind us on beware of pick pocket during our journey in Italy. Because of his caring, none of us becomes victim of the pick pocket through out the whole journey and we are all safe ! Sebastian was a very kind, patient and very experience tour manager. My wife was making noise for the hotel but he was patiently explained the outcome, talked good about the trip and tried to convince and cool her down. He is always keep on maintaining good relationship with the client and his service was really good ! Overall, the journey was fun especially in the coach as he joke, sing and even told us interesting stories about himself. We really enjoyed the trip !!
First trip with EU Holidays and am very impressed with the professionalism and great attitude of our Tour Manager – Shi Qin. The whole trip was smoothly ran and even when there’s some issues (under uncontrollable circumstances like airline unable to provide our desired seating arrangements), it was resolved promptly and professionally by Shi Qin. She was attentive to details and always alert to keep us away from dangers and tourist traps.I have with me on this trip my aunty who has some walking difficulties and there was also a member who fell sick in the middle of the trip. She was patient, caring and had went extra miles to ensure they were well taken care of and not left out. Throughout the trip, she also shared interesting facts and information on the destinations and highlighted tips/guides/warnings to the group, which we were all very appreciative of.She was friendly and bonded very well with the group with her all-smiles and humorous small talks. Had my reservations initially about joining a tour group but she had successfully turned my opinions around.Great tour manager and we were truly lucky to have her with us! :)
Mei Hua Ng
Well where do I begin...this has been one of the best holidays I've ever been for. Having never been on a tour group before I did not know what to expect but all my doubts were quickly erased as Jeremiah such an amazing job throughout the whole trip. Even though the group was big, he lead it very well making sure we all were well acquainted and it is because of him that everyone were really comfortable with each other. I will never forget his jokes non-stop always making us laugh and smile which I feel is exactly what holiday should be like....having fun. His leadership was evident from the minute we met at the airport and I'm very thankful for having him as our tour guide. He's always passionate about his job and his willingness to be the best is a testament of his work ethic. Keep up the amazing work Jeremiah and thanks for giving all of us a wonderful time! You are truly an amazing person and tour guide! :)
Having never taken a tour so far, we were initially a little skeptical about it. But Jeremiah exceeded all expectations with his leadership even though it was a huge group! His ability to build a rapport with everyone is highly commendable given that it was a diverse group. His empathy towards everyone was also the reason why he was really loved and respected by all! He was constantly making us laugh non-stop with his hilarious jokes and it was so funny � Even though most of us were tired, Jeremiah was constantly on his toes and never showed any signs of fatigue throughout. I have huge admiration for his dedication and passion to his job! He is certainly the top in the business without any doubts and I struggle to provide any feedback as to how he could have done any better! � There is no doubt that he is a great ambassador for EU Travels and it is solely because of him that we will be going for more tours with EU again in the near future! �
Amongst all other tour agencies my family and I have traveled with, EU Holidays is no doubt the best of the best, especially because of our tour manager.Jeremiah was and is a super friendly and cheerful tour manager, who never failed to put smiles on his clients' faces. At the same time, he managed to carry out his duties responsibly and seemingly effortlessly.Due to this ability, Jeremiah has made our tour such a fun and unforgettable experience. Also because of him, my family and I are intending to join EU Holidays for our next tour at the end of next year, 2018. :D