14D11N Highlight Of Eastern EuropeKS Goh (14th Oct to 27th Oct 2016)
We just got back from the a/m tour today, and would like to comment about your excellent tour manager Mr Hammond Choo who has gone through the extra mile in making our trip memorable.
It happened mid way thru our tour as we were travelling thru Poland and on one of the stop point along the route for toilet breaks,my wife tripped on the rough granite stone surface and fell flat on her knees. She was in excruciating pain as she used her palms to cushion the impact of her fall. Unfortunately both her knees suffered from bruises.Hammond was among the first at the scene, and calmly spoke with her and accessed if she had suffered any serious injury or not.After a while she thought that the injury were superficical and not serious to warrant medical attention.Hammond told me that he would pass me some Chinese oinment"Zeng Gu Shui" and also Antiseptic Cream,citing that the Zeng Gu Shui is effective for treating the injury. We continously applied for the next few days with much improvement and managed to enjoy the rest of our tour. Indeed we are thankful to Hammond for the meticulous and foresight to carry this medication with him, besides the normal tablets for common motion sickness.
Hammond is a jovial guy, excellent character and dedicated leader and helpful to everyone in his group. There is no boring moments for every body whether young or old.This is our second trip wit EU ( first one to Central Europe in 2015).We had fond memories and pleased with the professionalism of the tour leaders.We greatly appreciated Mr Hammond Choo for making it happened.
Keep it up.
Mr And Mrs Goh Keng Siang
14D11N Highlights Of Eastern EuropeYvonne Chin (14 to 27 Oct 2016)
We would like to express our thanks to Mr Hammond Choo for been a wonderful, patience and excellence guide.
He not only took care of each of us ....(1st few days), he also have to endure with a little hot temper & slightly impatient European Driver (witnessed by Ms Chia, Mr & Mrs Lim & few others - however Hammond NEVER said anything or took upon us).. We also notice Hammond will quickly load & unload most of our heavy luggages (no doubt is a guide's job but we usually/mainly drivers are the one handling most of the luggages).
Hammond not only bought tea break for our driver but also for the other group driver whenever we meet at rest area. He also paid for some of us who do not have the local currency. The total experience was very nice and memorable when we started the tour we were strangers to each other's but when we left we have developed friendship.
Hammond deserves a pat on his shoulder and good monetary gift/reward.
Last but not least...the driver overall service is good.
P/s Hammond - if you happen to meet Carly (the driver), please convey our thanks as we didn't manage to thank him individually at the airport...thx
12D9N All-In-Europe FootprintVictoria Ong (26th Oct 2016 to 07th Nov 2016)
this is our first time join to EU Holidays tour . we have total 27 pax among those who are
2 weeks old honeymoon couple.
2 year anniversary couple and
20th year anniversary couple.
happy group of friends
tour package is best . reasonable yet met everyone expectation . whole trip was wonderful and joyful. every one of us were enjoy every moment , big big thanks to our coach captain and our tour manager Mr.john foo.
both of them provided excellent service with friendly and approachable . they make whole trip to be safe and enjoyable for everyone. we are strongly recommend to those who want to have wonderful and happy holiday to EU Holidays
and our tour manager MR.JOHN FOO.
THANK YOU MR.FOO
for his best service.
to make our 20th anniversary holiday for happy memory .
13D10N Italy Switzerland FranceVictoria Chan (8 - 20 September 2016))
13D10N ITALY SWITZERLAND FRANCE
DEPARTURE DATE: 8 SEP 2016
TOUR MANAGER: SUSAN TAN
Just got back two weeks ago from our trip. Would like to write in to express my gratitude towards our Tour Manager Susan Tan. Susan was a great tour manager to begin with. She has a vast knowledge about the places we've visited. Susan also filled us up with the history and culture of each places and country. Susan was really meticulous and took care of us really well. She would remind us to be mindful of pickpockets and to stick to the group tightly so that we will not go missing. Also, due to Susan's great time management and route planning, our tour was smooth sailing. Despite already having optional tours, Susan threw in some additional tourist attractions for us to drop by for a short photo taking session. My parents and I really enjoyed ourselves during this trip.
During long coach journey, Susan would randomly crack up some jokes to entertain us which made the entire tour group laugh. Occasionally, she will also request some of the tour members to sing us a song, which I find it really entertaining and made us easier to bond with one another. Although there were some hiccups on the first day after we landed as one of our tour member's baggage got delayed because it was damaged. Thankfully, based on Susan's experience, she handled the situation very well.
Overall, this was the best tour I have ever joined and will definitely recommend it to my friends and relatives. Lastly, we are really thankful and lucky to have Susan as our Tour manager. Two thumbs up for EU Holidays and Susan Tan.
13D10N Italy Switzerland FranceCharles and Jacqueline (8 - 20 September 2016)
Tour Name: Italy, Switzerland and France 13D10N
Tour Date: 8 - 20 September 2016
Tour Manager: Susan Tan
Our tour manager - Susan Tan is very talkative; she can talk continuously throughout long bus journeys of all the stories related to the next destination and even shared with us her own life experience. For those who had fallen asleep and missed the stories, she will repeat after each tour and come out with pop quizzes to make sure you remember what we have seen.
Susan is so famous in all the cities we visited. All the local tour guides, bus drivers and local business owners love her so much. Her popularity actually brought us a lot of privileges like the warm welcome we receive from several restaurant owners with some even waiving service charges for us. We will always remember the fun times we had with the owner at Bebbis, Grindelwald for our cheese fondue dinner. She also has a good relationship with local bus drivers who would work over time for her/the tour group without complaining.
Overall, the itinerary was good but with Susan, it became better. She managed to change our itinerary to cut short the travelling time and to include additional itinerary for us. The time allowance for each destination was also sufficient and this was something that we really appreciate - being able to explore each destination on our own. This is also something different from the tour packages we join from other travel agencies and we hope that EU will keep this practice with all tour groups.
There were 2 aspects of this tour package that we hope could be better though:
1. The optional tours - We hope that by stating "optional", we can really have an option to take up the tour/s or not. In some situations, if we do not join, we figured that we would be left in a hotel that is very far off and inaccessible. If that's the case, it is not really an "option". We understand that optional tours are sources of income but I hope that EU would be different from the other agencies and allow customers a reasonable alternative for not joining optional tours. Good thing Susan managed to make the optional tours enjoyable with her experience.
2. We were upset about the dinner arrangement on the night where we were in Florence - it is the first time that we paid so much for something so awful. If there is really no meal choices around the vicinity, would appreciate that the company can make the meal as part of the package. We can accept 1 meal or 2 in the package that isn't good but we can't accept paying 15 Euros a person for something that is just edible.
All in all, this was our honeymoon trip and we're still glad that we have chosen to embark on our journey with EU Holiday. We have met many amazing friends in the group as well. Both EU Holiday and Susan have done a very good job, thank you.
Charles and Jacqueline
13D10N Italy Switzerland FranceTay Hui Mei (8th-22nd Sept)
Hi Sir/ Mdm,
Good day to you.
I am one of your customer who have joined the tour to Italy, Switzerland and Paris on the 8th-22nd Sept, with Susan Tan being our tour guide.
First and foremost, allow me to mention that as this is my first time with a tour group and I've been skeptical about it due to many negative feedbacks I've heard- waiting time, unorganised.. Boring etc. Which is what leads to me writing, because my tour guide Susan has given us the pleasure of a wonderful tour and nothing like what I have heard. Experience aside, Susan goes the extra mile to understand what we like and is not afraid to make changes to the itinerary. My parents and I were overjoyed to visit the Rhein Falls! Throughout the whole trip, she is very genuine about her opinions and we can't be more grateful for that.. that being said, We are definitely very thankful for the supermarket visits which my team member has mentioned that many other tour agents did not care to provide those.
Anyway, of course there are still a few downside; waiting time for the driver on our first day @ Rome, and also the fact that a few hotels and meals provided are quite not up to standard. But all in all, Susan's professionalism and her great service has much much compensate for the shortcomings in this trip. Susan felt more like a friend, always putting us in priority and we are very happy that she managed to bring all of us together as a team. Thanks to Susan, we really enjoyed ourselves a lot:D
On a side note, I would also like to send thanks to Eu holidays for arranging Berghotel @ Trubsee for us. Was informed by Susan that so far only EU holidays provide this accommodation. Me and I believe all my fellow tour mates love our stay in this splendid hotel, it's definitely the best. Also thankful for our driver Fabio for the safe and smooth ride throughout the whole trip.
It's a really wonderful experience with Susan, with Eu holidays. And we will definitely be back for more trips!
Heidi Tay Huimei
11D8N Spain & PortugalJenny Lee (4 to 14 Sept 2016)
I am writing to thank you for the great experience I have had from the 11D8N Spain & Portugal trip which has just ended yesterday.
Our tour manager was Sabestian. Not only did he took care of us well during the trip, he was always looking out for us to make sure we did not wander off from the group. Intermittently, he would also remind us to be careful with our belongings and to check them just so all our important items were still with us. Although he took on his role as a tour manager seriously, he was affable and approachable. During the F&E moments, not only did he recommend to us restaurants and shopping places to patronise, he also recommended stuffs worth buying and savouring. During two of the F&E moments, we actually tagged along with him and from that I was able to learn how to get around with public transports like the tram, ferry and metro.
Inadvertently in every trips there are bound to have hitches and ours was no exception. There were a couple of hiccups but Sabestian handled it professionally and settled them in a prompt manner. I would like to write about what seems like an unfair situation to me, where he actually had to refund us money out from his own pockets just because the other party did not understand English well thus failed to deliver what was agreed upon between both Sabestian and the local organiser. What happened was there was one evening where a program was arranged for some of us to be driven to this Cueva de la Rocio restaurant in Granada for a gypsy flamenco dance performance followed by a night walk around the vicinity which we would get to see the beautiful night view of the La Alhambra. The night walk did not happened after the dance performance and we were told that apparently there was a miscommunication somewhere. I am not sure what actually transpired between Sabestian and the local organiser, but what we had witnessed was that Sabestian was quick to apologise to us and promptly gave us a full refund of €45 to ameliorate the situation, even though we told him it was unfair that he bore this responsibility solely upon himself. Even if he wished to do that, we felt that he need not refund us fully because we sat through a portion of the program which was the dance performance therefore rightfully we should be paying for that.
I would also like to feedback that there was no wifi on board except for one bus, which it restricted its access to only 11 pax. Most of the time I was unable to access the wifi because the other tour mates were not logging off after using, even after Sabestian had reminded them to do so. I felt that wifi should not Be limited to a certain number of pax as everyone is paying the same charge. Another feedback is that although we were told that the buses would have a toilet, none of them has any.
Nonetheless, I did enjoy the trip and I would like to thank Sabestian, the local tour guides, and the drivers for their hospitality. I would definitely recommend this package to my family, friends and colleagues.
10D7N Italy FiestaKoi Rain (25 Oct - 5 Nov 2016))
12D9N - Italy + Dubai
Mr . Kevin Chen
My family and I just come back from the trip, we feel very happy and very thankful have a good tour guide !
He always help us is taking care of our safety .
This is my very memorable trip, thank him to help my boyfriend gave me a very memorable proposal in Venice���
Thank you and very grateful to Kevin ! It make me feel I am very happy the whole trip!
10D7N Italy FiestaWei Tay (25 Oct - 5 Nov 2016)
Travel Date: 25 Oct - 5 Nov 2016
Tour Manager: Mr. Kevin Cheng
I would like to specially mention and thank you to Kevin for his excellent service provided. He is very responsible, knowledgeable, helpful and never fail to take care of everyone even we have 39 of us in the group.
His first priority is always our safety and keep remind us to take good care on our belongings. He always attends to our needs and other requests. Furthermore, he is always help us for photoshoots as well. Haha!
It’s been an exciting, wonderful and fun experience throughout the whole journey. Thank you Kevin for making our trip to Italy truly a memorable experience for all of us. I will definitely recommend EU to others and support Kevin again. :)
1D8N Spain & PortugalTay Kwang Liang (26 Oct - 5 Nov 2016)
Date: 26 Oct - 5 Nov
Tour manager: Mr Roger Koh
We had a caring and sincere tour manager Roger who conducted our tour trip experience with professionalism and full of fun. The food and accomodation are extremely good which surpassed all our expectations.
10D7N Italy FiestaRyan Yapp (11 Oct - 22 Oct 2016)
I enjoy this tour group and marvelous sightseeing surrounds...its a great have a Great Tour Leader by fenoline yong who such a very passion on sharing experience and accompanies us walking around especially at st.peter basilica!!!Thank you...�
Group tour:Italy+Dubai 11Oct16-22Oct16
14D10N Best of Eastern USA + Canadaツー リサ (7 Oct - 20 Oct 2016)
I just returned from my vacation to 14 days of Eastern USA + Canada. These was the second time I joined EU Holidays, it was fabulous!
I must admit I was pleasantly surprised by the quality of the hotels, the airline, and the professionalism of each individual that I dealt with. I really enjoyed my trip with EU Holidays.
The bus transfer was perfect, the hotels were fantastic, and the places I visited were great. I really thankful for our good driver, got us all there safe.
It was my dream to visit America and Canada. EU Holidays made this an amazing experience.
Most of the credit goes to my Tour Manager --> Mr. Sabestian Mak, highly qualified local tour guide. He was very knowledgeable and very friendly. He went above and beyond to make this experience unique for us. On a scale from 1 – 5, I give him a full marks. It couldn't have been better. Every question or concern was explained in detail and I always knew what to expect throughout the entire trip from the boarding of the Etihad flight in Singapore to getting back to Singapore after the trip was over.
EU holidays did a great job!
And personally I think Mr. Sabestian Mak reserved to be well rewarded for his < First Class and Excellent Service! >
I will definitely be booking another tour with EU Holidays again :)