13D10N Italy Switzerland FranceTay Hui Mei (8th-22nd Sept)
Hi Sir/ Mdm,
Good day to you.
I am one of your customer who have joined the tour to Italy, Switzerland and Paris on the 8th-22nd Sept, with Susan Tan being our tour guide.
First and foremost, allow me to mention that as this is my first time with a tour group and I've been skeptical about it due to many negative feedbacks I've heard- waiting time, unorganised.. Boring etc. Which is what leads to me writing, because my tour guide Susan has given us the pleasure of a wonderful tour and nothing like what I have heard. Experience aside, Susan goes the extra mile to understand what we like and is not afraid to make changes to the itinerary. My parents and I were overjoyed to visit the Rhein Falls! Throughout the whole trip, she is very genuine about her opinions and we can't be more grateful for that.. that being said, We are definitely very thankful for the supermarket visits which my team member has mentioned that many other tour agents did not care to provide those.
Anyway, of course there are still a few downside; waiting time for the driver on our first day @ Rome, and also the fact that a few hotels and meals provided are quite not up to standard. But all in all, Susan's professionalism and her great service has much much compensate for the shortcomings in this trip. Susan felt more like a friend, always putting us in priority and we are very happy that she managed to bring all of us together as a team. Thanks to Susan, we really enjoyed ourselves a lot:D
On a side note, I would also like to send thanks to Eu holidays for arranging Berghotel @ Trubsee for us. Was informed by Susan that so far only EU holidays provide this accommodation. Me and I believe all my fellow tour mates love our stay in this splendid hotel, it's definitely the best. Also thankful for our driver Fabio for the safe and smooth ride throughout the whole trip.
It's a really wonderful experience with Susan, with Eu holidays. And we will definitely be back for more trips!
Heidi Tay Huimei
11D8N Spain & PortugalJenny Lee (4 to 14 Sept 2016)
I am writing to thank you for the great experience I have had from the 11D8N Spain & Portugal trip which has just ended yesterday.
Our tour manager was Sabestian. Not only did he took care of us well during the trip, he was always looking out for us to make sure we did not wander off from the group. Intermittently, he would also remind us to be careful with our belongings and to check them just so all our important items were still with us. Although he took on his role as a tour manager seriously, he was affable and approachable. During the F&E moments, not only did he recommend to us restaurants and shopping places to patronise, he also recommended stuffs worth buying and savouring. During two of the F&E moments, we actually tagged along with him and from that I was able to learn how to get around with public transports like the tram, ferry and metro.
Inadvertently in every trips there are bound to have hitches and ours was no exception. There were a couple of hiccups but Sabestian handled it professionally and settled them in a prompt manner. I would like to write about what seems like an unfair situation to me, where he actually had to refund us money out from his own pockets just because the other party did not understand English well thus failed to deliver what was agreed upon between both Sabestian and the local organiser. What happened was there was one evening where a program was arranged for some of us to be driven to this Cueva de la Rocio restaurant in Granada for a gypsy flamenco dance performance followed by a night walk around the vicinity which we would get to see the beautiful night view of the La Alhambra. The night walk did not happened after the dance performance and we were told that apparently there was a miscommunication somewhere. I am not sure what actually transpired between Sabestian and the local organiser, but what we had witnessed was that Sabestian was quick to apologise to us and promptly gave us a full refund of €45 to ameliorate the situation, even though we told him it was unfair that he bore this responsibility solely upon himself. Even if he wished to do that, we felt that he need not refund us fully because we sat through a portion of the program which was the dance performance therefore rightfully we should be paying for that.
I would also like to feedback that there was no wifi on board except for one bus, which it restricted its access to only 11 pax. Most of the time I was unable to access the wifi because the other tour mates were not logging off after using, even after Sabestian had reminded them to do so. I felt that wifi should not Be limited to a certain number of pax as everyone is paying the same charge. Another feedback is that although we were told that the buses would have a toilet, none of them has any.
Nonetheless, I did enjoy the trip and I would like to thank Sabestian, the local tour guides, and the drivers for their hospitality. I would definitely recommend this package to my family, friends and colleagues.
10D7N Italy FiestaKoi Rain (25 Oct - 5 Nov 2016))
12D9N - Italy + Dubai
Mr . Kevin Chen
My family and I just come back from the trip, we feel very happy and very thankful have a good tour guide !
He always help us is taking care of our safety .
This is my very memorable trip, thank him to help my boyfriend gave me a very memorable proposal in Venice���
Thank you and very grateful to Kevin ! It make me feel I am very happy the whole trip!
10D7N Italy FiestaWei Tay (25 Oct - 5 Nov 2016)
Travel Date: 25 Oct - 5 Nov 2016
Tour Manager: Mr. Kevin Cheng
I would like to specially mention and thank you to Kevin for his excellent service provided. He is very responsible, knowledgeable, helpful and never fail to take care of everyone even we have 39 of us in the group.
His first priority is always our safety and keep remind us to take good care on our belongings. He always attends to our needs and other requests. Furthermore, he is always help us for photoshoots as well. Haha!
It’s been an exciting, wonderful and fun experience throughout the whole journey. Thank you Kevin for making our trip to Italy truly a memorable experience for all of us. I will definitely recommend EU to others and support Kevin again. :)
1D8N Spain & PortugalTay Kwang Liang (26 Oct - 5 Nov 2016)
Date: 26 Oct - 5 Nov
Tour manager: Mr Roger Koh
We had a caring and sincere tour manager Roger who conducted our tour trip experience with professionalism and full of fun. The food and accomodation are extremely good which surpassed all our expectations.
10D7N Italy FiestaRyan Yapp (11 Oct - 22 Oct 2016)
I enjoy this tour group and marvelous sightseeing surrounds...its a great have a Great Tour Leader by fenoline yong who such a very passion on sharing experience and accompanies us walking around especially at st.peter basilica!!!Thank you...�
Group tour:Italy+Dubai 11Oct16-22Oct16
14D10N Best of Eastern USA + Canadaツー リサ (7 Oct - 20 Oct 2016)
I just returned from my vacation to 14 days of Eastern USA + Canada. These was the second time I joined EU Holidays, it was fabulous!
I must admit I was pleasantly surprised by the quality of the hotels, the airline, and the professionalism of each individual that I dealt with. I really enjoyed my trip with EU Holidays.
The bus transfer was perfect, the hotels were fantastic, and the places I visited were great. I really thankful for our good driver, got us all there safe.
It was my dream to visit America and Canada. EU Holidays made this an amazing experience.
Most of the credit goes to my Tour Manager --> Mr. Sabestian Mak, highly qualified local tour guide. He was very knowledgeable and very friendly. He went above and beyond to make this experience unique for us. On a scale from 1 – 5, I give him a full marks. It couldn't have been better. Every question or concern was explained in detail and I always knew what to expect throughout the entire trip from the boarding of the Etihad flight in Singapore to getting back to Singapore after the trip was over.
EU holidays did a great job!
And personally I think Mr. Sabestian Mak reserved to be well rewarded for his < First Class and Excellent Service! >
I will definitely be booking another tour with EU Holidays again :)
14D10N Best of Eastern USA + CanadaBenjamin Lim (7 Oct - 20 Oct 2016)
14D10N Best of Eastern USA + Canada
Date: 07-20 Oct 2016
Tour Manager: Sabestian Mak
Booking was smooth and informative with Fenoline which she provided the pros & cons between itineraries as we’re torn between going to Eastern Europe and East Coast America. Finally, we’re convinced with the autumn program for Eastern USA + Canada which is within our budget and had a good mix of nature and urban highlights, even though we’re apprehensive on the 7+3(transit)+14 hours flights on Etihad.
The accommodation provided throughout the trip were good. Worth-mentioning was that our group was upgraded to falls view rooms at Sheraton on the Falls which we’re able to enjoy the fireworks at night.
The meals provided were satisfactory. Most divine was the lobster roll and clam chowder at Quincy Market.
1st impression of Sabestian was his thoughtfulness when he volunteered to assist one of our tour-mate with a recent back injury with her luggage for the trip. This was further demonstrated when he pushed a bell-hop trolley towards a section of our rooms which was a good 7min walk to the lobby in the morning; to load the bulky/heavy bags because we’re almost ‘half-dead’ from dragging our bags on the thick carpets the night before. Not forgetting to mention on the last day when our bags quantity doubled, Sabestian helped us with our bags from hotel check-out to airport check-in counter.
Self-paid meal stops selected by Sabestian were fantastic. Highlight would be the lunch stop at Pentagon City which fulfilled both our shopping and tummy cravings.
The traveling between cities was pretty long, but always-smiling Sabestian never gave us a dull moment by entertaining us with his jokes and songs. There’re also commercial airtime to promote EU Holidays other destinations when we asked where to go next; which were insightful and he provided indicative price-range so we’d budget and plan for our next vacation.
Lastly, Sabestian’s decision to swap Woodbury to the 2nd last day as a full shopping day is truly awesome. We didn’t even manage to finish half of Woodbury from 1000-1900h, can’t imagine if we’re to do it on the last day with the much shorter time.
Thanks to all our tour-mates, EU Holidays and Sabestian for making our 1st vacation with EU Holidays really enjoyable and we look forward to joining you again for our next vacation.
11D8N Adventure to the BalkansCarol Ann Ho (29/9/16 - 9/10/16)
11D8N Adventure to the Balkans
Date: 29/9/16 - 9/10/16
Tour Manager: Jerry Ong
This is 2nd times I join EU Holidays.
My tour manager Jerry is an organised and energetic leader. He present his capability and diplomatic skill during my 10 days trip.
I have a fruitful and memorable vacation under his leadership.
Jerry, he is a valuable asset of EU Holidays.
13D10N Italy Switzerland FranceDr-Kassey Kalleichelven (8- 22 September 2016)
My family would like to thank EU for the special arrangement made for our Europe trip recently ( 8- 22 September 2016 - Italy, Switzerland, Germany and France ). The trip was very well organized and executed by the tour manager, Susan. Special thanks to Susan for accommodating to all our needs and even some last minutes request like assisting to help us change local currency. She ensured our safety was not compromised as we thought it was an important part of the entire trip especially in France. We would strongly recommend EU to all intending travelers. It's also value for money. Thank you EU.
Dr. Kassey Kalleichelven and family�
நமது ஐரோப்பா பயணத்திற்காக சிறப்பு ஏற்பாடுகளைச் செய்து கொடுத்த EU Holidays நிறுவனத்திற்கு மனமார்ந்த நன்றியை தெரிவிக்க ஆசைப்படுகிறேன். செப்டம்பர் 8-ஆம் தேதியிலிருந்து 22-ஆம் தேதி வரை நாங்கள் இத்தாலி, சுவிச்சலாந்து, ஜெர்மனி, பிரான்ஸ் போன்ற நாடுகளுக்குச் சென்றுள்ளோம். பயன ஏற்பாட்டாளர் சூசன் அனைத்து தேவைகளையும் சிறப்பாகவும் சீராகவும் அமைத்து தந்துள்ளார். அதுமட்டுமல்லாமல், சில தருணங்களில் கடைசி நிமிடத்தில் எங்களுக்கு பணம் மாற்ற உதவி தேவைப்பட்டபோதும் தயங்காமல் தயவை தந்து, நமது பாதுகாப்பையும் கருத்தில் கொண்ட சூசனுக்கு மிக்க நன்றி. குறிப்பாக பிரான்ஸ் நாட்டில் இருந்தபோது, சூசன் நமக்கு பக்கபலமாக இருந்தார். குறைவான விலையில் சுற்றுலா சென்று, தரம்வாய்ந்த சேவையை பெற விரும்புவோர் EU Holidays-ஸை நாட தாழ்மையுடன் சிபாரிசு செய்கிறேன். நன்றி EU Holidays!
13D10N Italy Switzerland FranceSharon Lim (29 Sep - 11 Oct 2016)
Sharon Lim My hubby and I just completed our 13 days tour to Italy/Switzerland/Paris with EU holidays. I must say that this trip is really enjoyable. Thanks to your helpful and cheerful tour leader Tammy Tan for her hard work
14D11N Highlights Of Eastern EuropeLionel Wirjo (16 Sep - 29 Sep 2016)
My sister, mother, and I went on 13-day Eastern European tour on Sep 16, 2016. I totally enjoyed this trip. I did feel it was long for a guided tour, but it was necessary to cover enough grounds. Additionally, it is a highlight tour, so it is necessary to get a taste of everything in that area, and come back in the future for more exploration. I would have given it a 5 if it is not because of accommodations in a couple of cities that I thought slightly below my expectations.
The tour leader, Whyee, was superb. I thought she was very knowledgable and professional. She handled everything single details of our needs. She kept reminding us daily of every details we need to know on our destinations, from temperature, history, local delicacies (what to buy, what to eat), and of course, what to watch out for. She got my 5 stars.
From this first experience, I highly recommend this company and its services, assuming what I experienced is representative of all its services. Though I live in US, I will certainly join its other trips. Maybe Balkans is next.