A tour agency is a person or a company that arranges and organises services related to travel and tours. In Singapore, a tour agency is any entity that provides travel and tour packages involving travel by air, sea or land.
As one of the leading tour agencies in Singapore, we at EU Holidays are happy and honoured to share a guide on how to start a tour agency in Singapore and obtain a travel agent’s licence in Singapore.
A tour or travel agency in Singapore requires a licence in order to conduct business as a travel agent. The Singapore Tourism Board (STB), the government body responsible for issuing the licence, has defined a travel agent as providing the following services:
Before filling in the application form for a tour agency licence in Singapore, you must be aware of the following requirements:
The Singapore tour agency licence is valid for two years and expires on 31st December of the following year irrespective of the month in which you initially made your application. You must renew your licence one month before it expires.
EU Holidays is a licensed and trusted travel agency in Singapore for more than a decade. We were established in 2010 with the sole intention of offering customers a whole new travel experience. Within five years, we expanded our business operations and set up three other subsidiary offices after understanding and wanting to cater to the various needs of our customers. In 2013, the EU MICE office opened up for corporate travel with a focus on corporate meetings, conventions and events and EU Asia was set up for customers who are interested in travelling within Asia. EU Vacations was launched in 2014 to serve the Malaysian market.
By providing quality and value-for-money travel and tour packages and services, exemplary customer service, going the extra mile and constant improvement, we have become a top of mind choice when customers think of traveling to Europe, America or many of our other destinations. We have received significant recognition from both customers and industry professionals and have been presented with various prestigious awards and accolades.
Eu Holidays has received many awards that give us recognition as one of the top travel agencies in Singapore by both customers and the industry. Some of the accolades include the Asia Excellence Award 2013, the Singapore Excellence Award 2013, Singapore Quality Brands 2014 and Singapore Trusted Quality Brand 2015. In 2017, we also received the Singapore Prestige Brand Award (SPBA).
EU Holidays has also gone through a year-long Customer Centric Initiative (CCI) program and successfully attained the Singapore Service Class certification under the Ministry of Trade and Industry agency, SPRING Singapore, with a niche Business Excellence (BE) standard for service accreditation.
Our main driving force is to provide reasonably priced and carefully planned tours to many parts of Europe, America and Exotic travel destinations for customers of all ages and interests. We aim to satisfy customers’ desire of traveling to distant destinations at an affordable cost without compromising on quality. With our focus and professionalism, we can provide better service and better experiences for our customers.
Eu Holidays has consistently proven its ability to provide a great customer experience and our recognition for it has grown over the years of our operation. Not only do we provide travel services, we also create unforgettable experiences which propels our growth as one of Singapore’s top travel agencies, and allows us to win both the market attention and establish customer loyalty.