×

about us buy travel insurance business travel travel essentials brochures contact us

Blog

29
Jan 2020

NOTICE REGARDING THE 2019 NOVEL CORONAVIRUS

NOTICE REGARDING THE

2019 NOVEL CORONAVIRUS


In light of the recent developments regarding Wuhan’s new coronavirus, all China tours departing now till 31 Mar will be cancelled. Our responsibility for the safety of our customers and employees is our first priority, therefore we will offer affected customers the following options:


- Change to another tour,

- Postpone tour to a later date, or

- Seek a refund


For China tours departing in April, we will continue to assess the situation and give updates on the tour status promptly. We firmly hope that the situation improves in due time.


Thank you for your understanding and support as always. 

 


For China tours departing in February and March 2020, all affected travellers are offered the following options:


1) Change tour: each customer will be given $50 discount.

2) Postponed tour: each customer will receive their paid deposit amount in the form of a travel voucher valid for 2 years, with an additional value of $50 per customer.

3) Full refund: customer will receive the full refund amount without any penalty nor admin fee, either in cheque form or returned to the credit card that was used for payment.


We are concerned about the situation and will continue monitoring the latest developments. We will make appropriate arrangements for tours departing in April if the situation has not improved by the end of February.

 


Dear valued customers, kindly take note that the following China tours are cancelled with immediate effect:


FEBRUARY

1. 8D7N Harbin Snow Village Ice-Sculpture Winter Festival, departing 11 Feb

2. 8D7N Xiamen Mt. Wuyi Chaoshan Gourmet Hakka & Hotspring Bullet Train Experience Tour, departing 23 Feb


MARCH

1. 8D7N Xi’An Huashan Qiankun Bend Ganquan Grand Canyon, departing 6 Mar

2. 8D7N Guizhou Huangguoshu Waterfall, departing 7 Mar

3. 8D7N Zhangjiajie Grand Canyon Fenghuang Ancient Town, departing 11 Mar

4. 8D7N Zhangjiajie Grand Canyon Fenghuang Ancient Town + Nanyang, departing 11 Mar

5. 8D7N Shanghai Suzhou Wuxi Yangzhou Hangzhou Wuzhen Water Village, departing 12 Mar

6. 8D7N Guizhou Huangguoshu Waterfall, departing 14 Mar

7. 8D7N Xiamen Mt. Wuyi Chaoshan Gourmet Hakka & Hotspring Bullet Train Experience Tour, departing 14 Mar

8. 8D7N Kunming Dali Lijiang Shangri-la, departing 14 Mar

9. 10D9N Kunming Dali Lijiang Ladies Kingdom Shangri-la Bullet Train, departing 15 Mar

10. 8D7N Zhangjiajie Grand Canyon Fenghuang Ancient Town, departing 18 Mar

11. 8D7N Guizhou Huangguoshu Waterfall, departing 18 Mar

12. 8D7N Four Season Best of Shandong, departing 20 Mar

13. 8D7N Xiamen Mt. Wuyi Chaoshan Gourmet Hakka & Hotspring Bullet Train Experience Tour, departing 20 Mar

14. 8D7N Shanxi Mt. Wutai Pingyao Ancient Town Mt. Yunqiu Ice Cave, departing 21 Mar

15. 8D7N Zhangjiajie Grand Canyon Fenghuang Ancient Town, departing 23 Mar

16. 8D7N Guangxi Guilin Yangshuo Guangzhou, departing 27 Mar


We apologise for any inconvenience caused.

 


2019年新型冠状病毒的公告


基于目前中国武汉新型冠状病毒疫情持续,本公司对所有EU贵宾及全体员工的健康及安全秉持一贯的负责任态度,从即日起至3月31日赴中国的旅行团将全部取消。

为此我们对受影响客户作出以下相应措施:


1)重新选择任何EU旅行配套(不限国家,机票及酒店等等);

2)延迟您的中国旅行;或

3)取消订单及退款


我们将会密切关注疫情的发展, 4月之后出发的中国旅行团,本公司将会继续对现状进行评估,并将及时联系及通知您最新的决定。谢谢您的理解和支持!


我们深切地希望疫情能早日解除,您能如常到中国旅游。中国美丽大好河山等着您。中国加油!武汉加油!

 


对于2020年2月至3月出发的中国旅游团,我们将为所有受影响的EU贵宾, 做出如下安排:


1)更换EU其他旅行配套(不限国家,机票及酒店等等):每位EU贵宾将获得价值$50 EU旅游代金劵。

2)推迟出发日期:我们将会把EU贵宾所给予的押金转换成EU旅游代金劵,此外再额外加送价值$50元EU旅游代金劵。

3)全额退款:EU贵宾可以选择获得全额退款,无需支付任何手续费或罚款。所有款项将以支票退还或退回付款的信用卡帐号里。


我们公司对此次疫情局势十分关心和会继续密切关注事态的进展,如果情况到2月底没有改善,我们将为4月出发的中国旅游团做出进一步的适当安排。


衷心感谢您的理解和支持!

抗击疫情,众志成城! 加油

 


即日起我们将取消以下中国旅游团:


二月

1. 8天7晚 哈尔滨雪乡冰雪大世界,2月11日 出发

2. 8天7晚 魅力厦门武夷山湖汕美食客家风情温泉高铁游,2月23日 出发

三月

1. 8天7晚 西安华山甘泉雨岔大峡谷,3月6日 出发

2. 8天7晚 贵州黄果树瀑布,3月7日 出发

3. 8天7晚 张家界大峡谷凤凰古城,3月11日 出发

4. 8天7晚 张家界大峡谷凤凰古城 + 南阳,3月11日 出发

5. 8天7晚上海苏州无锡扬州杭州乌镇水乡,3月12日 出发

6. 8天7晚 贵州黄果树瀑布,3月14日 出发

7. 8天7晚 魅力厦门武夷山湖汕美食客家风情温泉高铁游,3月14日 出发

8. 8天7晚 昆明大理丽江香格里拉,3月14日 出发

9. 10天9日 昆明大理丽江女儿国香格里拉高铁体验,3月15日 出发

10. 8天7晚 张家界大峡谷凤凰古城,3月18日 出发

11. 8天7晚 贵州黄果树瀑布,3月18日 出发

12. 8天7晚 山东四季好风光,3月20日 出发

13. 8天7晚 魅力厦门武夷山湖汕美食客家风情温泉高铁游,3月20日 出发

14. 8天7晚 山西五台山平遥古城云丘山万年冰洞,3月21日 出发

15. 8天7晚 张家界大峡谷凤凰古城,3月23日 出发

16. 8天7晚 广西桂林阳朔广州精华游,3月27日 出发


若造成不便之处,敬请谅解!


Recent Posts

  • Coronavirus: Singaporeans getting the travel bug again
  • Jul, 15 2020

READ MORE


  • Travel industry's future uncertain, with fairs cancelled or postponed
  • May, 08 2020

READ MORE


  • IMPORTANT ANNOUNCEMENT
  • Apr, 07 2020

READ MORE


Sign up on our latest deals