Tour guide was responsible, took good care of the group, made sure that everyone was safe. Even till the last minute when we boarded the plane, she was there for us as well. She was patient and gave ample time for each itinerary. She provided us with a few extra itineraries and took extra time to bring us around on a city tour on our free and easy day. e.g. The Liberty Stature on the Gellert Hill at night and Szentendre old town. Also gave us extra time for shopping at Parndorf Factory outlet in Austria. She displayed good knowledge of the place and explained the history of the city well to the group.Points for improvement:- Provide her with a proper phone plan with data so that she can communicate with the group more easily and contact the bus drivers for pickup- Words are harsh at times but she has good insight and is keen to improve- Can be repetitive at times. Need not explain everything too many times.Thank you for the tour.
Chia Yu Ta
我们参加了欧美假期的埃及十日游旅行团！非常满意该旅游行程安排, 特別值得表扬的是我们的领队Raymond Teo经验丰富，全程尽心尽责关心照顾好毎—位团友。让我们高兴而来，满意而归。在此再次表示谢谢你领队，谢谢欧美假期！给了我们美好的旅游回忆。
Lu Kang Ping
I am writing this as a customer of EU Holidays, having taken up the 11d Europe trip beginning 19th December, with Mr Chong Hwee Min as the tour manager. Mr Chong was very calm, steady and knowledgeable throughout the trip, ensuring that the entire trip ran very smoothly, with no undesirable incidents (theft, pickpockets, getting lost) occurring to any of the customers. He was extremely patient, never losing his cool despite the occasional lateness by some members of the group, and handled various questions by the tour group with aplomb. Most importantly, Mr Chong went the extra mile and had a very personal touch. I chose this trip to propose to my girlfriend. Mr Chong not only gave very useful suggestions on possible venues for the proposal, but went the extra mile and offered to help buy a bouquet of roses for the event. On top of it, he surprised us with a bottle of champagne during dinner on the final night to congratulate us on being engaged. Overall, the trip was very well planned and well organised, but the presence of Mr Chong made the trip extra special and memorable.
Our 13D Italy Swiss France+2 Nites Dubai from 16 Dec to 31 Dec 2017 was indeed an awesome holiday that was most memorable. Kudos to Sebastian Mak , our tour agent who made our experience wholesome with his excellent expertise, organisational skills and time management. Despite being in a big tour group of 39, it was smooth sailing without hiccups. The transition from one country to another was smooth and we managed to cover our itineraries and Sebastian Mak included several more along the way to maximise our exposure and experience. For shoppers like my family, we have nothing to complain as we had the best treats, discounts and souvenirs to last a lifetime. Last but not least, Sebastian Mak gave us lots of opportunities and time to take pictures for keepsakes. Once again, our family would like to extend our sincere thanks to Sebastian Mak for making our Holiday a most memorable and splendid one for 2017.
My family had a great time visiting Europe with EU Holidays package!It has been a most memorable holiday visiting the popular attractions of Italy, Swiss & Paris - The various Basilicas & Churches, walking tours to see the architecture of the various cities, shopping stops, visiting the Colosseum, Pisa & Eiffel towers, sledging & snow experience, the hotel stays, bus travels - we loved it all. Want to suggest EU to ensure that families are seated together on the flights.Got the best tour manager, Sebastian! Sebastian is a very cheerful & responsible leader, tireless & committed with a passion. He was like a mother-hen managing the large group of excited lot (: He worked hard to ensure a safe and smooth travel experience! He fine tuned the iterenary to give us the best! Special thanks to Sebastian for going the extra mile! The whole group loved him!
A tour manager can make or break your trip. Yes, you didn't read wrongly. Our tour consisted of 47 pax. The largest group I have ever joined in a single tour group. The credit should definitely go to our tour manager Roger Koh and our bus driver Andrzej whom had even driven us around during Christmas.Although we had a bad experience with the company (EU Holidays) before the start of the trip, Roger managed to salvage it which had turned the situation around. He ensured that we had an enjoyable trip, at the same time, making sure we do not fall sick in the cold weather. Before arriving at destination, he would constantly remind us to put on our thick jackets before stepping out of the bus each time. To the extend we felt he was a lil naggy (kidding).Few days before departure, he had created a Whatsapp group to inform us what on what to bring, as well as the weather condition. We truly appreciated that as during the briefing, nothing was confirmed by then. Honestly, the briefing was a waste of time as the representative could not even confirm on the hotel details and attraction places though it was less than 2 weeks to go by then.He tirelessly ensuring all our meals were served before he started his meals. At the same time, he will ensure all arrangements were made in accordance to our preference although it was time consuming. Every night, he will update us on the weather forecast to prepare us on what to bring along the following day.Daily snacks were provided by him at own expense and in order to save time, he paid for our rides as well due to bad weather condition as he explained that it would be dangerous for us to even walk in the snow.It is such a great asset for EU Holidays to have such a good tour manager. Roger had certainly went above and beyond his call of duty to serve and provide us an unforgettable experience. Kudos Roger Koh! Way to go!
The tour package has a combination of optional tours that we could choose from and one exceptional option tour was the Cinque Terre. 5 quaint little villages up on hill tops overlooking the sea, accessible by train only, each village has one main street only. We had our lunch here and it was the best Italian seafood dishes we had throughout the trip. Added bonus was the experience of travelling by train. It is good too that there is a 2 nights stop over at Dubai before returning home. Dubai was a totally different experience from Italy and the weather was superb. We love the shopping malls and the desert experience. We were pleasantly surprised to received Gift cards of around S$70 per person for us to buy our own gifts from the Mall of Emirates. Unforgettable shopping experience :).The effort of our Tour Manager, Rin, is commendable. Our trip went smoothly and safely is all thanks to the very organised tour manager, Rin. It is not easy managing a group size of 46 including some older passengers who require more attention. She tried to balance her time and yet move the tours on schedule. My daughter says Rin made her feel safe as she knows Rin is protective of the tour members and will fight for what her passengers deserve, whether it be service level or safety measures. One example was when the restaurant mistakenly over charged us for our lunch. Rin appear instantly to sort out the situation, without being asked. I don't know how she does it. She may seems to be with the elderly group of passengers most of the time but she is on constant look out for her other passengers too. She knows the critical moments to be present for her passengers. She is very very reliable and detailed. She pre-empt the needs of passengers, to the very detail of taking note of passengers food orders, and pre-empting that we will forget what we have ordered, she had a list to go through with us in the restaurant, in case some of us need to refer. She always 'ensure' and 'ensure' to prevent mistakes. Thank you , Rin!
We signed up for the land tour with EU Holidays. We were initially apprehensive of the travel pace and experience as we had our parents-in-law and 2 years old kid in tow. However, we are glad to announce that we had a very good experience at the end of the trip. Sabestian Mak was our tour leader and he was the key factor to the trip's success. He was detailed, friendly, and experienced. He would advise us on what and when to buy during our visits to various places. He shared his jokes, personal stories and kept us entertained during the long bus rides. In wanting to ensure that our Europe experience was not marred by the loss of personal belongings, Sabestian shared about the various scams and kept on reminding us to be vigilant. Also, Sabestian was meticulous in his planning and was able to cater to our accommodation (rooms need to be near to each other) and dining demands. Overall, we enjoyed ourselves thoroughly and would be looking forward to another holiday with EU Holidays very soon. Thank you Sabestian and hope other EU customers would be fortunate to have you as their tour manager. Keep up the good work!
Sebastian did well in ensured that all the itinerary are all in time. He also a responsible tour guide and always keep reminding us about pick pockets.He is helpful & experienced. He always provide us an useful info.We really enjoyed & have fun with him. Thx Sebastian..
We had a very experienced & knowledgeable tour manager, Sabestian Mak.Premium 13D10N Italy, Switzerland & France + 2 nights in Dubai(enroute back to Sing).
Jeannie Wong Hwee Fang
Thanks Lynette Lee for your delication, hard work and care for all of us in this trip. After 12 years of traveling with my family during the year end holidays, we have met many travel managers, but by far you are the best and most responsible tour manager we have ever met. We are fortunate to have had you take care of us in this wonderful East Europe 13 days trip (2-14/Dec/17). Your good arrangement has made our trip most memorable and enjoyable. Good luck in your future endeavors. Cheers!
Overall satisfying and exellent trip. Though the group is big 39 people , but well control by our tour manager.Europe is well known for pick pocket. Our group is all safe and sound dispite we had different ages of members ranging from 70plus till 3 years old .... thx to our tour manager who always constantly reminding us.Kudo to our tour manager mr mak.Thanks to all for a wonderful and enjoying trip to close the year 2017.
Lucky to have a great tour leader Sabastian who manages the timing and group very well with his experience. He kept on reminding us of the threats in the land of world famous for pick pockets. Truly enjoyed the whole trip although with a big group of 39 pax, luckily all are very cooperative and nice families... thanks Sab for the great experience :-)
Wei Wei Toh
Tour to Europe (Italy, Switzerland & France) from 16 Dec 2017 - 31 Dec 2017, led by Sebastian Mak was amazing. Sebastian was very friendly and thoughtful as he always went the extra mile to adjust the tour plans to ensure that the tour was smooth sailing and enjoyable. It was a pleasure having him as our tour manager.
Ng Yang Kai
Tour Manager Sebastian Mak was awesome! He has made our family holiday unforgettable! Sebastian was knowledgeable, very informative and helpful! Many thanks to him!
The tour is fantastic and we had a great time together with the rest of the tour group. Sebastian’s service was tip top and he rendered great service and assistance especially to my parents.