Just came back from the 10D Eastern Europe trip with my friends and I must say that we've enjoyed the trip tremendously. Thank you EU Holidays for arranging such a professional tour manager - Michael Yap for us. He was practically standing throughout our whole journey while using his humorous style and knowledgeable expertise to introduce the places we visited. His high level of professionalism and passion for his job is hard to come by and I feel we are really lucky to have him as our tour manager.I would highly recommend EU holidays to all my friends and family. Looking forward to travel with EU Holidays for our next vacation.
Well, start off with how i come across to book thru EU travel. It was recommended by my working friends. Then one day i went to the Chinatown branch to know more about the package. upon reaching the place, i went searching for the register machine that print number, however i couldn't find , so i walk round their office not once but twice. amazingly there is none of them bother to asked what am i look or why I'm here for. it took about half an hour and i left the place. Very disappointed. They should strengthen the frontline office.therefore, i would like to give EU the second chance. And lucky enough that chose to join this trip with EU travel.The tour manager Ken is very experience and professional. During these 13 days, he really care for our safety and give as much tips to make these trip a fun one. Very quickly ,we as a stranger become friends then like family. We look out for each other and carrying luggage is our daily mission, amazingly we even know which luggage belong to which family. In the coach, we share all foods and tibits. Ken is very patient guys , at times the coach driver make a wrong turn, he calmly guided the way . To my surprise, he knew every roads to all our destination to visit, thumbs up for this. As i am more to Asian food, he can remember that and when we had the chance for Chinese food, he will tell me to eat more. It's pretty heart warming and touching. At the end if the day, he would join us, agroup of six chit chatting and really feel like close friend. Which is very nice feeling. As i have book few other package tour with other agency. They just leave us alone wondering what to do at the end of day and only see the guide the next day. And my next holiday will be definitely from EU. My wife and i really enjoyed this wonderful trip .Well done , Ken.We have booked him to be our tour manager for our next trip to Greece next year 2019. And waiting when will be his next guided tour.
Tan Wee Ming
Just back from 10days Eastern Europe tour n would like to say big thanks to our tour manager Michael Yap,he is great n give us lots of joy n memorable moment, thanks for everything Tour departure date : 6/4/2018Tour manager : Michael YapTour package : 10days Eastern Europe
We are a group of 12 pax just back from Europe Discovery . Good itinerary if you are going Europe for the first time! Thumbs up to Kevin for the arrangements and taking good care of us. Am already planning my next trip with EU!Ps : thanks you Nadia for helping us with the bookings and visa arrangements
Roselim Li Yao
Joined 15D Europe Discovery with Kevin Cheng. Enjoyed the trip very much! Itinerary food and hotel is good. This is my first time to Europe also first time with EU Holidays. Will look for EU for my next holiday!
Our tour manager Jiafu was excellent, very professional, strict yet approachable, firm yet friendly. Without a doubt, we'll give him a 5/5 rating. This is because:(i) he has managed us well. Everyone in our group was always punctual and everyone was really nice. Sure, that can be because we are just really nice and responsible, but I think that is also because Jiafu has managed us well. It is not easy to lead a group of 29 people with different personalities, preferences, etc, but he did well managing us.(ii) we saw eiffel tower at night! Night tour in Paris was not part of our package. But Jiafu went extra mile to book a local tour for us (in Paris and in Amsterdam) so we can maximize our time and see the must-sees!(iii) he was generous. He brought bottles of champagne for everyone to share when we went up on Mt Titlis. He also bought bottles of wine, again for us to share, during our first night in France. He also treated some of us for a drink on our first night in Amsterdam.(iv) we felt his genuine concern. He was just really genuine in caring for us - when he reminds us of safety precautions, when he advises us of good buys, etc. He made us feel family.Those are the reasons we had a very wonderful experience in Europe (and Dubai). Not to mention the basics - his broad knowledge about Europe and his stunts to keep us entertained during our long travels. �Thank you Jiafu for making sure we'll have a great trip. And thanks also to our lovely tour groupmates. � we really had an excellent time �
Ami Jacob Flores
This was the most memorable holiday I have experienced. As some of our tour mates, speak only mandarin & others who understands only English, Wang Jiafu our Tour manager was excellent, he speaks fluently in English, then in mandarin. The most wonderful thing is he created a chat-grp, so that he kept us well informed of any issues everyday & we can share our pictures in the chat-grp.
This is our first time joining group tour with EU Holidays. We enjoyed a lot during our vacation in Europe, there is no rush tour at all. Our tour manager, Jiafu is always energetic and responsible. He always reminds us to look after our belongings and he is very good at historical sharing. Whenever we faced any problems, he surely will do his best to help us. I will definitely choose EU again for my next trip! Thank you EU
Thanks EU for making our honeymoon trip a wonderful & memorable one!! Specially thanks to our tour guide Kevin Cheng, he planned the itinerary well & we are able to view many places in Europe!! Thanks for sending us to the train station to London.... indeed a nice & friendly big brother!! Hope we can travel with him & EU soon!!
Jaslyn Toh Xue Li
I am sending my sincere and heartfelt thanks to John Foo for his excellent service during our recent Eastern Europe Tour (28 March to 9 April 2018)He took the extra task to remember and arrange all the special meals for many of the tour members without any additional cost.He gave me a big "birthday" surprise by taking the trouble of a long walk to a local bakery to buy a cake for me.When he noticed that I had a really bad sore throat, he gave me two pieces of his last lozenges he had with him. He is such a nice and kind person as he should have kept it for himself knowing he also got a bad throat.He is dedicated, passionate, caring and always go the extra miles to make each of the tour members happy and well being.I would gladly like John as our guide again if the opportunity arises.Well done, John Foo!
Hi Michael, 我们是东歐6—4—18游玩的旅客.这—次的旅游让我发现了比我更幽默的Michael。你很有稿笑天份，逗我们开心。又有责任感。
Sew Tee Tan
I was with a group of four who opted for EU Holidays for the first time and decided on the 12D10N Discover Balkans departing April 04th and off we went not expecting much. But to our most pleasant surprise the tour was above our expectations. The places visited, the food and the hotels were all above par and I think everyone were happy with the choices made. Special mention for food was the seven course Chinese lunch, which can only be described as " extraordinarily good ". Also for special mention, Elvin Mok our Tour Manager. He is very experienced, responsible and helpful. He understands the Singaporean mindset and applied that instinct in managing the group very well ( he even brought sambal chilly ! ) He pops jokes, tell funny episodes at the right time under right circumstances and gave time to rest also at the right time, This we all appreciated. Although there were two minor hiccups - the allocation of seats on the way to Belgrade and the location of Mercure Hotel at Munich, the overall holiday was terrific and I would recommend anyone who wants to visit the Balkans to go with EU.
Just ended my tour this morning and I can't wait to give our tour manager, Paul Tee a big thumbs up for his service. He is very knowledgeable, resourceful, help and patient. Paul is willing to go the extra mile for the tour members. He even made an efford to walk us around the vicinity when we opt not to join the optional excursion while waiting for other tour members to finish their cruise tour, helped us to change money at the money changer when everyone was reluctant to get off the bus and walk under the sunny and hot day in Dubai, helped us to carry our luggage on/off load the bus and in the airport. He took good care of the tour members and he will make sure we get sufficient toilet breaks along the journey, and recommended us the places to get food when meals weren't included.We are glad that we are lucky to meet a good tour manager to lead the tour. His service is far beyond our expectations and my family enjoyed the trip a lot. Thank you Paul once again. =)
This was my first time traveling with EU Holidays and we (8 of us) had no regret with our choice. Merit to be given to our Tour Manager which made our trip so enjoyable and memorable.John was friendly, patience, responsible and humorous too. It was never bored traveling between places. He was chatty to get the tour members to bond together.He never failed to remind us to take guard of our belongings. Providing daily morning calls and weather update so that we will put on appropriate clothing to keep oneself warm. He also informed which money changer offered the best exchange rate as we need to change local currency in Hungary, Poland and Czech Republic. When I was unable to get the Czech money on time, he loaned some to me first.He went the extra mile to dapao food for some. He made surprised Birthday celebration for one of the lady on her birthday. When this lady was down with sore throat, I saw him quickly offered his last 2 tablets of Lozenges.The tour was well paced due to his flexibility.We are looking forward to travel with EU Holidays for our next destination.
We couldn’t have asked for any better manager. Eddie tells us stories when we need them, knows exactly when to stop for our power naps, even downloaded his own collection of music for our nap time.. how pampered are we!! EU’s gotta keep him around!! Another review with a classic pic by Wes will show just how much fun we had on the snowy mountain In Switzerland! Can’t wait for our next trip with EU, hopefully we get Eddie as our tour manager again!!
With a heartbeat, 20 of us would rate our Tour Manager, Eddie Ong "Excellent!"We are extremely grateful to have him as our Tour Manager, as he is always so energetic and jovial, always warming us with his sunshine smile. We felt his concern throughout the trip, he displayed his commitment by ensuring our well-being wherever we went; he could share and answer almost all related questions about the places we visited, and accommodating when we asked for impromptu toilet breaks or time extension at certain stops. Our hours and hours of coach journey were never dull as we were well-accompanied by his awesome historical sharing of the sights we were going to visit. With Eddie around, we had almost nothing to worry!This trip is successful because of him and my fabulous tour members who are all buddies by now!