Joanne Teo

11D8N Great Caucasus (09MCGYDA26/18QR) - 26 Sep 2018 to 6 Oct 2018The feedback form limits our words. My husband and I would like to thank Ms Kim Ng for her recommendations for this package tour. The sceneries are truly beautiful, people are friendly and warm and food are good too. It would be regrettable if we did not go to Caucasus. Kim listened to our concerns and interests. She made suggestions and recommendations that aligned appropriately to my and my husband’s needs. After we booked and paid for the package tour, she still stayed in contact with us by providing timely information on the tour (e.g weather, things to bring, etc) and assuring us that Caucasus is a worthy place to visit. I sincerely appreciate the excellent quality customer services provided by Kim. To Kim, we would like to say a big THANK YOU.We would also like to commend our tour manager, Mr H.M. Chong. He has gone the extra mile to help all the passengers on the tour. He has initiative and was always there when the passengers were in need. Other than the local tour guides, he has good knowledge of the history of Caucasus and other countries to share with us. He is experienced, patient, helpful, caring and attentive. He helped those aged passengers with their luggages, and helped them board and alight from coaches, held and walked with these needy passengers up and down slopes, steps and stony roads. In Baku, the main course during the dinner were delayed for a long time. It was late and most of the passengers were tired. Eventually, we decided to leave the restaurant without eating the main course. He took remedy actions immediately and assured everyone that all would be fine. To make good the situation, we had trout fish for dinner at a fine restaurant with good ambience and service on the next day. The food and service at that restaurant were indeed very good. Throughout the tour, he provided excellent services, exhibited great passion and responsibility as our tour manager. He took the initiative to take photos and videos for all of us and made sure that everyone were safe and satisfied while having a great time. We were impressed by his outstanding professional services.Good tour managers and guides are hard to come by these days. We were really very lucky to have Chong as our tour manager for this tour. Thanks to Chong’s warm personality, we became friends with many of the passengers quickly. As far as we know, most of the passengers were very satisfied with his services and happy to have him on our tour. He has shown his professionalism by being attentive and meticulous in daily planning and working together with the local guides and drivers. He deserved to be recognized for his hard work, good attitude and passion.The local tour guides were:1) Mr Farman in Azerbaijan2) Ms Darejan in Georgia3) Mr Tigran in ArmeniaMr Farman spoke English with a strong local accent which can be difficult to apprehend at times. Nonetheless, he is knowledgeable, friendly, patient and shared a lot about Azerbaijan with us on the coach ride as well as at the places that we visited.Ms Darejan spoke well in English. She is knowledgeable and shared her country, Georgia and places of interests with us on the coach ride without any eye contact with us. She is friendly although she seemed to be more concerned on the pace of the tour.Mr Tigran is warm, friendly and knowledgeable with all the places we visited. In particular, we would like to commend Mr Tigran for his every effort taken to assist many of us on our queries and needs. He took the initiative to help us to take photos, entertained and brought lots of fun to all of us. He listened and addressed our concerns and helped everyone as much as he can. Be it toilet needs, shopping, food, etc., he tried his best to meet our requirements. To let us understand Armenia and warm up the relationship with passengers, he bought local food, e.g breads, ice cream for us to try. We sincerely appreciate the generosity, gracious and professional services provided by Mr Tigran. We were indeed impressed by his attitude in making sure we are all well taken care of.It was indeed an enjoyable and memorable tour. We had a great time and lots of fun! Thank you, Chong. Hope you’ll keep making good memories to all your passengers. Thank you very much, Chong.We would certainly recommend EU Holidays to our relatives and friends. Thank you, EU for the wonderful itinerary.

Bill Lim and Joanna Teo

Dear Sirs/Mdm,The feedback form limits our words.  My husband and I would like to thank Ms Kim Ng for her recommendations for this package tour.  The sceneries are truly beautiful, people are friendly and warm and food are good too.  It would be regrettable if we did not go to Caucasus.  Kim listened to our concerns and interests.  She made suggestions and recommendations that aligned appropriately to my and my husband’s needs.  After we booked and paid for the package tour, she still stayed in contact with us by providing timely information on the tour (e.g weather, things to bring, etc) and assuring us that Caucasus is a worthy to visit.  I sincerely appreciate the excellent quality customer services provided by Kim.   To Kim, we would like to say a big THANK YOU. We would also like to commend our tour manager, Mr HM Chong.  He has gone the extra mile to help all the passengers on the tour.  He has initiative and was always there when the passengers were in need.  Other than the local tour guides, he has good knowledge of the history of Caucasus and other countries to share with us.  He is experienced, patient, helpful, caring and attentive.  He helped those aged passengers with their luggages, and helped them board and alight from coaches, held and walked with these needy passengers on the up and down slopes, steps and stony roads.  In Baku, the main course during the dinner were delayed for a long time.  It was late and most of the passengers were tired.  Eventually, we decided to leave the resturant without eating the main course.  He took remedy actions immediately and assured everyone that all would be fine.  To make good the situation, we had trout fish for dinner at a fine restaurant with good ambience and service on the next day. The food and service at that restaurant were indeed very good.  Throughout the tour, he provided excellent services, exhibited great passion and responsibility as our tour manager.  He took the initiative to take photos and videos for all of us and made sure that everyone were safe and satisfied while having a great time.  We were impressed by his outstanding professional services.   Good tour managers and guides are hard to come by these days.  We were really very lucky to have Chong as our tour manager for this tour.  Thanks to Chong’s warm personality, we became friends with many of the passengers.  As far as we know, most of the passengers were very satisfied with his services and happy to have him on our tour.  He has shown his professionalism by being attentive and meticulous in daily planning and working together with the local guides and drivers.  He deserved to be recognized for his hard work, good attitude and passion.  The local tour guides were:1)            Mr Farman in Azerbaijan2)            Ms Darejan in Georgia3)            Mr Tigran in Armenia  Mr Farman spoke English with a strong local accent which can be difficult to apprehend at times.  Nonetheless, he is knowledgeable, friendly, patient and shared a lot about Azerbaijan with us on the coach ride as well as at the places that we visited.Ms Darejan spoke well in English.  She is knowledgeable and shared her country, Georgia and places of interests with us on the coach ride without any eye contact with us.  She is more concerned on the pace of the tour. Mr Tigran is warm, friendly and knowledgeable with all the places we visited.  In particular, we would like to commend Mr Tigran for his every effort taken to assist many of us on our queries and needs.  He took the initiative to help us to take photos, entertained and brought lots of fun to all of us.  He listened and addressed our concerns and helped everyone as much as he can.  Be it toilet needs, shopping, food, etc., he tried his best to meet our requirements.  To let us understand Armenia and warm up the relationship with passengers, he bought local food, e.g breads, ice cream for us to try.  We sincerely appreciate the generosity, gracious and professional services provided by Mr Tigran.  We were indeed impressed by his attitude in making sure we are all well taken care of. It was indeed an enjoyable and memorable tour.  We had a great time and lots of fun!  Thank you, Chong.  Hope you’ll keep making good memories to all your passengers.  Thank you very much, Chong. We would certainly recommend EU Holidays to our relatives and friends.  Thank you, EU. Best regards,Bill Lim and Joanna Teo (Booking No. TB025304)

Alice Ho

Have to highlight to u, EU holidays that the Caucasus region that we just went is a memorable trip under the tutelage of your manager Jeremiah Tan, he was caring and helpful making this trip a enjoyable one, beautiful natural mountain scenery, mediaval churches, humble an friendly locals, this us a trip worth going, thanks to EU holidays and Jeremiah Tan, this Caucasus region is a trip everyone loves to go again, from Alice Ho and Mr Seet

许懷月

This is our 2nd time travelling with EU Holidays and we must say it was an excellent experience.We guess we owe this pleasant experience to our tour manager, Mr Jeremiah Tan.During our 11 days trip, he was very sincere, very enthusiastic and makes great efforts to plan each day’s itinerary to the fullest together with the local guides. On top of that he is highly knowledgeable and in the know. We also find Jeremiah to be a very responsible and personable tour manager. He is mild mannered and caring towards our elderly tour mates.We feel that he is an asset to his employer. We would definitely recommend EU Holidays to our friends.Thank you, EU Holidays for arranging and giving us a chance to know Jeremiah.Jeremiah thanks for your wonderful service.We will be back!

Grace Foo

Interesting itinerary with many amazing picturesque views. Jeremiah is very witty, entertaining, responsible and attention to detail.

Fei Nah

I want to commend Ms KEK OOI LENG for her excellent customer service. She attended to me when I first made the booking and she listened to our 'complaints'. When we told her that we were disappointed that we couldn't get the free umbrellas, she was in the middle of leading her tour and said she would get back to us when she is back. I didn't expect her to remember but she really remembered and it was such a pleasant surprise to hear from her that she managed to get the umbrellas for us. It was a very nice gesture from her and we appreciate it. Hopefully next time we get a chance for her to be our tour manager for our future trips with EU Holidays.