11D8N Adventures to BalkansCindy Chang (10th-20th July 2016)
11D8N Adventures to Balkans
Date : 10th-20th July 2016
Tour Manager : Robin Wong
Thanks EU Holidays for approving the trip in spite of a small number of 10 and made this trip possible to us.
Amazingly the members of this trip are 100% Cantonese speaking and Robin broke the ice by speaking Cantonese along our journey. Sharing the Cantonese "xie hou yu" 歇后语 throughout the journey was one of the best parts. The best one I liked most was describing our small group during attendance marking as 单眼佬睇人，一眼望晒。: ) Subsequently, the journey was like a family outing. Full of jokes and fun.
Robin's professionalism have changed my belief in stereotypes that "Singaporeans can't serve".
He really changed my mindset of a tour manager in Singapore's tour industry.
Other than performing his job as a tour manager like administration, navigating for the coach captain, and ensuring our safety etc, he also always shares his knowledge of the European countries spontaneously before reaching the destination. Thereafter he encourages us to raise questions to the local guides and learn about the cultures, the people, or anything we want to know.
I would like to compliment Robin on his good work ethics.
1. Reliability :
a) Consistent performer
b) Can be depended on
1. Reliably informs us of what to expect, e.g. summer weather, to wear shorts or long pants the next day, what to expect for meals and hotels & the procedures of complicated tax refund
2. Ease the worries of customers regarding incidents happening in Nice, France and coup attempt in Ankara, Turkey, e.g. sharing personal experiences to ease the worries of us
3. Follow through with continuous updates of the latest status
2. Character :
a) Humorous - joked throughout the journey
b) Ready to share knowledge to broaden our views and promote learning and fun
c) Not calculative - small group with lesser tipping. From the consistent performance throughout the journey we can tell that he is not a calculative person even with the same amount of work and yet the returns is going to be small
d) Well organized & plan well - no hiccups
With his professionalism, he portrayed a good image of his company. In fact, having travelled for many years with various tour agencies, I can say that he changed my perspective. If ever there's an opportunity, I would look forward to tour with him again.
Thanks Robin and all the best for your career!
13D10N Italy Switzerland FranceLeonard Lee Siew Chuan (6 - 20 July 2016)
13 Days Italy France Paris 6-20 July 2016 This is the first time I am traveling with EU holidays. Just give a benefit of doubt. Then we met Connie Hay, our tour manager. She was great. All the participants look forward to see her everyday. She was full of energy carrying all our luggages, motivating us. Our bonding was great due to her leadership. Participants were from Singapore, Malaysia, Indonesia and China but we bond like a family. We look forward to join Connie Hay for our future Europe tours or any other tour
13D10N Spain & PortugalKoh Shi Xin (19-31 May 2016)
13D10N Spain & Portugal
Date: 19-31 May 2016
Tour manager: Sebastian
This was my first time my extended family and I travelled with EU Holidays, and it was a good memorable trip. Barring some light rain on one morning in Lisbon, the weather was fine, cool or sunny throughout the trip. Maybe May/springtime seemed a good time to visit the Iberian peninsula. The itinerary was a bit packed (which we already knew when we signed up for the tour), but there was enough time at each site to follow the local guides, take pictures, and even do some light shopping. I did however feel quite rushed in Fatima, not able to see some sites in the brief stopover there. The tour group had close to 20 people, and of course, there were some who walked fast and others who lagged behind. But Sebastian made sure no one dropped out and got lost.
The local tour guides were ok in general. The female local guide in Madrid was engaging, and gave plenty of explanations when she brought us around the Royal Palace. The female local guide in Porto was quite repetitive with "city of Porto" here and there in her remarks, as if she was trying to fill up time. The local guide in Lisbon was funny at times and good in English - though she seemed to have a slight temper and had a brief argument with my aunt. The male guide in Ronda seemed a jovial old man, until he seemed to bump into a rival guide and started scolding him in front of us. The other local guides were just ok, not leaving deep impressions on me.
The catered food was generally good and filling. The dinner place at Lisbon gave us extra servings.
On the optional tours, my family decided not to go for them, choosing instead to venture on our own. Before tour departure, we did feel a bit of a pressure from Sebastian (thru' whatsapp) to go for these tours - but it wasn't close to a hard-sell. We covered fewer places on our own than if we had gone on the optional tours, but at least we travelled at our own pace. For Gibraltar, we pre-arranged with a local guide, who brought us to some of the same places on the optional tour, at a substantially lower cost. The 2-3 hours on Gibraltar was quite a touch-and-go, which is a shame because there are several good places to visit there.
Overall, it was a positive experience with Sebastian and EU Holidays. I will surely consider EU Holidays the next time I travel.
10D7N Scenic Eastern EuropeCJ Daniel (14 Jun - 23 Jun 2016)
We had an enjoyable trip from 14 to 23 jun 2016 on 10 days Eastern Europe led by Ricky Woo. He is friendly, informative and attentive to the safety of tour members. Overall, we are pleased with the itinerary, hotel and meals arrangement. We would definitely choose to travel with EU Holidays again!
13D10N Italy Switzerland FranceMark Lin (23 Jun - 7 Jul 2016)
Date: 23 Jun 2016
Tour Manager: Susan Tan
It was a honeymoon trip and also my first experience signing up any sort tour package. Previously, it was always free and easy with friends - hence, I was pretty anxious how an experience with a group tour of strangers was going to be like. But, my worries were completely unnecessary because our tour manager - Susan Tan - was hellva of an experienced lady who worked very hard to ensure that everyone had a good time. She also did a swap of itinerary because she felt it would have made an already-excellent tour even better. Such a dedicated staff! EU Holidays is very fortunate to have her as part of the team as the constant extra personalized service she has given to the trip way surpassed my expectation of what a tour manager would have been. Well done Susan!
Many thanks to Susan and EU Holidays for making my honeymoon trip a memorial one! We made good friends and people in the tour group were equally amazing! It was such a great trip for newly weds like us and I have been raving about our experience with EU Holidays: on how every newly wed couples should just cut down on extravagant wedding and spend on something more worthwhile for a trip like ours.
10D7N Italy Fiesta + 2N DubaiCher Ry (7 Jun - 18 Jun 2016)
我和先生参加了10天意大利+2晚迪拜(7/6/16 - 17/6/16)
非常感谢tour manager Sabestian Mak的细心安排与讲解，让我们有个愉快和难忘的旅程。这也是我们第一次去意大利虽然我们不是很会英语但是sabestian mak都会尽量跟我们用华语跟我们讲解，真的非常棒的领导。
很高兴在这次的旅行让我们很享受一点都不赶时间可以慢慢的欣赏风景，希望有机会再参加Eu Holidays Pte Lts公司的团。不过我们以后还是指定会选择跟Sabestian Mak做领导，非常非常的感谢你
10D7N Italy Fiesta + 2N DubaiSiwei Lee (21 Jun - 2 Jul 2016)
非常感谢我们的导游Tammy, 在这旅途段期间对每位团友的照顾和热心的帮助。无论是风吹雨打，她都像小叮当可以有很多法宝还有办法，为大家迎刃而解。特别是在外国的早餐，每天的面包芝士火腿，在食物上的选择已经是瓶颈了，她特地早起很贴心的为我们准备Maggie Mee，非常感动叻！这次的度蜜月让我增广见闻，还有甜密密(Tammy的外号)哇哈哈。。。另外也认识到许多风度翩翩，美丽动人，风趣幽默，新婚夫妇还有百头偕老的团友。
10D7N Italy Fiesta + 2N DubaiJarrad Ng (14 Jun - 25 Jun 2016)
10D7N Italy Fiesta + 2N Dubai
Date: 14 June - 25 June 2016
Tour Manager: Mr. Sebastian Mak
I would like to take this opportunity to thank EU Holidays for giving me and my wife a great honeymoon trip. This is my 1st time signing packages with EU Holidays. We would like to continue support EU and join for other packages in future too !
Mr.Sebastian is definitely one of the most extraordinary tour manager I have ever encounter as he give me and my wife a pleasant and fruitful memorable trip which I have an enjoyable time with my wife.
During the trip, Mr.Sebastian is doing very well with his group members and made us feel like a one big family. He has a strong responsibility to make sure all members were well taken care of, and never been selfish in sharing his knowledge with the people. He has a good sense of humor, patient and detail-oriented. Moreover, he always try his best to fulfill to every customer satisfaction whenever time permits . Mr. Sebastian has great passion in his work as make this tour a lively, wonderful and memorable holiday. Mr Sebastian look like Thai Star, he also sing Thai song and share some joke and story to entertain us..
In the future, we hope that the every next tour we join can be lead by Mr.Sebastian again !
Will strongly recommend to all our friends and families about EU and looking forward on next trip with EU Holidays.
Thank you EU and Mr. Sebastian.
10D7N Italy Fiesta + 2N DubaiDesmond Tang (14 Jun - 25 Jun 2016)
10D7N Italy Fiesta 14 Jun 2016trip.
Grande esperienza! A wonderful and enjoyable trip. Thanks to EU Holidays for their well laid iternaries and flexible options in the package. Not forgetting our humble and thoughtful tour manager Mr. Sebastian Mak that brought up the liveliness and atmosphere of the whole trip. For without both, it would be like fishes without water. Well done, EU Holidays! Keep up the good work. See you again!
10D7N Norway Winter + 1N OsoloJen Teng (19 Dec - 29 Dec 2015)
We have been travelling with EU holidays for consecutive 3 years.
We have travelled with different tour managers for the 3 destination and it has never failed us
Tours managers were all friendly and they all went extra miles to give us the best service and aassistance throughout our tour.
Not forgetting my dear Chris Hee whom I have yet to travel, gave me travel info and first class customer service over the counter. She is so informative and even gave me suggestions and kept me updated on the fares and promotions .
I sincerely thank Chris for her superb customer service
10D7N Scenic Eastern EuropeRosy Ang (14 Jun - 23 Jun 2016)
I joined EU Holidays for the very first time. My family joined the 10 days EU Holiday trip to Eastern Europe from 14 June 2016 to 23 June 2016, led by Tour Manager Ricky Woo. We enjoyed the trip very much. We love Vienna, Prague and Budapest. Hotel is clean with wi-fi. Sightseeing is beautiful. Ricky Woo is the best Tour Manager/ Leader I have come across so far. Keep up the fantastic job Ricky and EU Holidays!
15D12N Europe DiscoveryAnnie Goh (5 Jun - 22 Jun 2016)
19 days Central Europe/Dubai
Tour manager: Steve Loh
We had a marvellous almost 3 weeks trip in Europe.....Our tour manager, Steve Loh, is one of the most motivated and awesome guide we have ever met. Prior to our departure, a 9 pages itinerary was emailed to us, indicating the different currencies, maps, weather, temperature, travelling time, hotel, vat claims explanation, etc etc...
We bombarded him with lots of questions and he took time to answer our queries one by one, even late at nite or early am.
During the trip, he took meticulous care of us. His excellent time management impressed us all, enabling us to include many optional tours for us to see more of Europe.
Due to the fact that our group was divided into many families having different deviation plans, with some extending in Paris, some to London and some proceeded to Dubai. He made sure that all itinerary programmes indicated were adhered to and in addition took care of every one's needs. Some were dropped off at the Lourve museum, some to Galeries layafette and then get picked up at the Galeries later to proceed to the Moulin Rouge dinner, some were doing an optional tour going Into Lourve museum and Vasailles Palace and then proceeded to shopping n then to the Moulin Rouge dinner. It was so well co-ordinated.
One thing that i must specifically mention is that we were notified 2 months prior to departure that Eiffel tower would not be available for visiting due to the Euro cup 2016 and group booking was not allowed. The kids were disappointed. Steve took the decision to do a last minute try, asking the driver to drive over to check it out. There wasnt a queue n he quickly bought tickets for all of us. Next we were all up at the Eiffel tower. The kids were thrilled, not only to go up to the tower but to physically touch it. Lol
One incident that etched in my mind was that one family did an extension to London and that was not part of the itinerary as the itinerary carried on to Dubai.. Steve dropped them off at the Eurostar station while the rest of us sent them off together before we proceeded to our other tours. We were all friends now after spending so many days together. . It gave us time to bid goodbye to them and Steve did not just drop them off outside the station. He helped them carry their luggages inside ensuring that they got to the correct gate. Isnt that awesome?!
Steve knows Europe so well that we overheard the conversation between him and the driver. He was guiding the driver on some shortcuts to get to the destination or dropped us at certain places to save us from walking too far. I remember the driver mentioned abt no parking place at one location and Steve suggested using another route! We literally saved all the time and that enabled us to see more places, some not indicated in the itinerary. He also bought each family 3 bottles of different chilli to tie us over our craze for Singapore food. He entertained us with jokes and his jovial personality made the coach rides shorter than usual. Lol He also tried his best to ensure some of us get connecting rooms or rooms that are next to each other.
We had a great time in Dubai too esp the desert safari tour.
The food, accommodation and itinerary provided by EU is good. I like it that this itinerary allowed us 3 days in Dubai. It saved us from jetlag as we split the time difference when we stopped over in Dubai. Emirates is good! It was an eye opener for us when we visited Dubai during the ramandan period as kids were taught more of the muslim culture as we were not allowed to eat nor drink (not even chewing a sweet) in public. Kids asked and we explained
Is our first time with Eu holidays and i am pretty sure our vacation doesnt stop here, we will be back but we will definitely enquire if Steve is gonna be our next tour manager!