11D8N Spain & Portugal (Summer 2016)Gerhh Goh (29 Mar 2016 - 8 Apr 2016)
11D8N #Spain & #Portugal
Departure Date : 29 Mar 2016
Tour Manager : ShiQin
#HappyCustomers #EUHolidays #No1Europe #SingaporeServiceClassAward
I had an epic trip with one of the most extraordinary tour guide by far. Judge her not by her youth, ShiQin led the group with sheer passion which makes it hard to resist from wanting a friendship even after the tour is over. Her knowledge in the country's historical sites and features supersedes expectations. Ask her anything and if she hasn't a clue at that point in time, be sure that by the end of the day, she will have the answer for you. She paid keen attention to the Mandarin speaking tourist in the group, following them around and translating what the local tour guides in Portugal and Spain were saying. As if that isn't enough, she also ensured our safety, gently reminding us to keep a watchful eye over our belongings wherever we went. True leadership and not a single one of us was robbed. Her resourcefulness packs quite the punch especially when it came down to knowing which aisle to go through when shopping, which place to eat for specific taste buds and the most impressionable for me was going through the tax refund process. She is articulate and systematic in bringing across the refund procedure and everyone got through swiftly like a breeze at the airport. Last but not least, be prepared for plenty of laughs and nostalgia with her delectable Singaporean accent, akin to thinking of "Char Kuey Teow" as she enthusiastically answers riddles thrown to her and her quick wits to keep the laughter going on in the long coach rides. Definitely a trip to remember especially that insanely contagious laughter from ShiQin which I know for sure anyone who knows her, can agree with. Kudos "Soya Sauce"!
13D10N Italy Switzerland France (Summer 2016)Chin Gim (7 Apr - 21 Apr 2016)
Just experienced a 15D12N of Italy+Switzerland+France+Dubai with EU Holiday, Tour Manager Tammy.
Thanks to EU Holiday gave me and my wife a wonderful honeymoon.
The country that impress me the most is Switzerland. Everywhere has photo opportunity, like a paint. I think so far only EU Holiday will arrange their guests to stay at Mount Titlis. Can't forget the morning when I woke up, all the snow beside us, it's awesome.
Besides, the desert safari in Dubai is another fantastic program. Racing in desert, the car went up and down.
Last but not least, no doubt that our Tour Manager Tammy Tan did a very good arrangement in timing and places to visit. She is meticulous, patient, fulfill all members' request, extra miles plan for us, and many many more. And she arranged a privates wines and snacks session in Mt Titlis, for all tourmates to have fun together.
Conclusion is, EU Holiday provides a 5 stars services with affordable price.
13D10N Italy Switzerland France (Summer 2016)Cathryn Xinyi (7 Apr - 21 Apr 2016)
13 Days Italy Switzerland France + 2N Dubai
Departure date: 07 APRIL 2016
Tour Manager: Tammy Tan
I and my hubby joined the tour of EU holidays Pte Ltd. It is a really amazing experience to us and brought a lot joyful moment during our honeymoon trip. We would like to say a million thank you to the tour manager Tammy Tan; she brought a lot of fun and ideas to please all the tour mates every day.
Others than that, she is a very caring, generous, cheerful tour guide and photographer, without her, we are unable to record down all the memorable moment. Also, she did give us solution when I met some problems even though it was midnight.
It was an awesome exposure to Western cultures. We would highly recommend EU Holidays to all my friends and families as well.
Thanks with love for bringing us to an unforgettable trip. See you! Tammy Jiang!
Muaccks muaccks muaccks HAHA!
13D10N Italy Switzerland France (Summer 2016)Low Tze Chiang (7 Apr - 21 Apr 2016)
那期间....我们一起走过的日子。在我们一起为另一半编织美好回忆的同时，也同时为大家编织了美丽的彩虹，在这个故事的角色里，缺一不完美，谢谢大家在我的人生旅程里添加了色彩。.....虽说有缘再相見..却有百般的不捨。。谢谢Tammy-导游 EU holidays
12D9N USA Western Delight (Summer 2016)Jenny Tan (7 Apr - 18 Apr 2016)
"Bodoh" Group of 8 Singaporeans and 13 pax of Chinese Indonesians were having so much fun with the tour manager, Chris Hee on 13D USA Western Delight from 7 Apr to 18 Apr 2016. Though miscommunication along the way, it was handled tactfully by Chris. She explained well and made sure everybody happy with the end results.
Keep up the gd work Chris and may God bless you and yr family.
13D10N Italy Switzerland France (Summer 2016)Betty Zhang (7 Apr - 21 Apr 2016)
我和先生刚结束Eu （07-21/04、2016）13 days Italy Swiss Paris加Dubai的Holiday ，这是一个不错的行程。非常感谢领队Tan Jiang Xin Tammy，她的丰富经验，友善为人和敬业态度令我们团有个愉快和热闹的旅程，也因此结识好多新朋友，希望能再次共同出游！一个好的领队能丰富团友的旅途生活也为贵公司赢得好的口碑！
13D Spain & PortugalChng Wee Peng (5 Apr - 17 Apr 2016)
Tour name : 13D/10N Spain & Portugal
Departure Date : 5 April 2016
Tour Manager : Robin Wong
It has been many years since I have signed up with any travel agencies and joined a group tour as past experiences with package tours has always been packed schedules, little free and easy time and having to leave at 6am next morning to start the day’s activities. I was a little apprehensive when signing up but my friends and I were too busy to plan our own free and easy itinerary and it was sort of a spur of the moment decision to sign up for this trip. I was prepared for the trip to be an exhausting one but I’m glad to say that it turned out otherwise.
The success of this tour was mainly attributed to the efficient planning and adjustment of each day’s activities by our very experienced TM – Robin. The flexibility in which he adjusts the itinerary, ensuring that we don’t miss out on any of the activities or tours listed, and still manage to give us ample free time to explore the towns/cities on our own if we wish to. It also gave the more elderly members of our tour group ample time for resting so that they are not too tired for the next day’s activities. Robin’s patience in translating the city tour guide’s English guided tours to Mandarin for the group members who does not understand English is also exemplary – I think some of his explanations are actually more detailed than the local tour guide – which showcased his vast knowledge of European history.
He was also attentive and ensured that everyone’s needs was catered to as much as possible – daily reminders to check that we have all our important documents with us before we set off for the day, to be careful of our belongings when in the city – in case of pickpockets, was on hand to help everyone place orders for food at restaurants/cafes in case of language barrier – are but a few examples of his attention to details. His humorous nature and ability to laugh at himself also make the sometimes otherwise boring bus ride to the next destination more enjoyable.
A tiny blip in the entire trip was the Barcelona leg – Hotel FrontAir Congress was really not up to a 4-star standards and with it being so far away from the city, we were not able to explore Barcelona properly. Even though I understand that there was a convention and all the hotels in the city was either fully booked or way too expensive during that period, but I would suggest not to use this hotel again. The toilet door was not even fully frosted and there was a mirror facing the toilet door, so it was a bit awkward.
Last but not least, most of our group members were awesome and we looked out for each other during the trip – that was really the icing on the cake! Kudos to Robin and the group members for making this an enjoyable trip!
13D10N Italy Switzerland France (Summer 2016)Fong Li Choo (31 Mar - 12 Apr 2016)
I wanted to review my recent holiday (13D10N in Italy, Switzerland and France) not because I was obliged to but because it was really awesome. Our group of 25 was very well taken care of by our tour manager Ong Jia Fu. Jia Fu is really experienced in handling a large group of chatty but cooperative holidaymakers. Some of us had special requests there and then and as far as time allowed, Jia Fu would agree and what made our holiday so enjoyable (I'm still reliving those delightful moments) was the team spirit of everyone. We looked out for each other and shared a lot of laughter, jokes, etc.
The meals provided were mostly to our satisfaction and I think all of us enjoyed the meals at the Chinese restaurant in Paris very much. Thanks, Jia Fu for the special arrangements and for nagging at us constantly to take care of our belongings. You are a wonderful tour manager and I would like to join your tour again in the near future. EU Holidays, thank you for the experience and keep up the good job!
12D9N USA Western Delight (Summer 2016)Aj Foreverlove (7 Apr - 18 Apr 2016)
Just got back on the 18 April 2016 12days holiday to USA.Me and my husband enjoy the trip very much.The tour manager was fantastic good (Chris Hee).she joke a lots the whole trip it just enjoyable.
13D Spain & PortugalJulie Ee (5 Apr - 17 Apr 2016)
Excellent experience on my 13 days tour at Spain and Portugal from 5th to 17th April and the tour manager Robin Wong, was friendly and helpful! I would definitely go again
13D10N Italy Switzerland France (Summer 2016)James Hoe (31 Mar - 12 Apr 2016)
13D10N Italy Switzerland France + Dubai
Departure Date : 31 Mar 2016
Tour Manager : Jia Fu
I will like to compliment our Tour Manager Jia Fu who fully represent the Epitome of Service Excellence. Our Tour group is a mixture of 2 groups which is arriving via SQ and Emirates and handling the 2 different timings without affecting the itinerary is a big challenge. Jiafu had managed it well thru repeated clear instructions which put the entire group on the same page.
During the trip, His emphasis on safety was consistant throughout the trip. The consistent "nagging" of "Please check your belongings" ingrained in us the concept of safety that we had taken for granted in Singapore .
Despite nursing a bad sore throat which we noticed the tonality of voice change, he still carries our his professionalism to explain the places of interests and the other Europe Destination while we are in the bus.
There are hiccups like the bus brokedown which cause a delay of 2 hours which cause a ripple effect to the day's schedule but he managed it effectively with efficiency to reschedule the venice boat ride.
Our trip to dubai was also well briefed by Jiafu and who to look for and what to look out for during our stay there.
In all, EU holiday are very fortunate to have a professional and experience tour leader like Jiafu and do keep up the good work moving forward.
13D10N Italy Switzerland France (Summer 2016)Karin Toh (31 Mar - 12 Apr 2016)
13D Italy Switzerland France (31 March – 12 April 2016)
Tour Manager: Wang Jiafu
I’ve been on tours (with family) twice when I was younger and do not have good experiences thus it did not give me a good impression that tour works (I’m a big believer of free and easy).
Initially, my friends and I placed deposit with another travel agency but due to low take up rate, we had to withdraw. There was second thoughts of dropping package tour (the insecurity of low take up rate does dampen mood) and walk Europe ourselves.
However, EU holidays was brought up and we decided that tour agency should be given another shot.
A day before the trip still does leave us very sceptical about how this whole tour works. Will we be able to fully enjoy ourselves despite the packed schedule? Will our tour manager be a fun and knowledgeable person since he has to handle most of the itinerary with just a few city guides in between?
It turns out that we had worried a little too much - there was so much fun & laughter during the 13days! So glad that we made the right decision.
Of course, this couldn't have been possible without the awesome tour group, accompanied by an experienced tour manager – Wang Jiafu for delivering that. He was very fun-loving, experienced, naggy (but in a good way as he reminds us every single day about being vigilant and safe), brought us to get pocket friendly souvenirs, gave us suggestions on where we can have our meals (frankly they taste better than the one provided in the package), shown excellent service and dedication.
We had hiccups with the bus breaking down in Italy and the bad attitude personnel at Courtyard @ Marriott and Jiafu handled it well without comprising our schedule.
Tour managers are very important and it’s a tiring job for them. They have to take care of the needs of 25 different individuals from day to night, making sure that we are comfortable, well fed with information (as we only have a couple of city guides and the rest are on him) and make us happy.
I have to thank him for making me think otherwise about tours, for making this trip so delightful and incredible. Thank you EU Holidays for having such a good employee and the others who rendered great service during the booking .
This trip, we made good memories and linked up friendships. We will definitely recommend EU Holidays to our relatives and friends!