11D8N Europe Highlights +2N DubaiLee Christine (6 - 19 Jun 2017)
Dear Sir, Letter of Appreciation My daughters and I would like to commend your staff, Tour Leader Miss Ng Lay Kim, who had recently concluded guiding the 11- Day Europe + 2- Day Dubai Tour June 2017 for a job well carried out. We appreciate her attention to detail and relentless effort in providing great service to the group. Miss Ng displayed professionalism by taking care of each of our concerns and needs; giving relevant advice on attire, purchases and safety concerns. She was always quick in giving aid to unwell members and bringing group members to the clinic, collecting medicine on their behalf and advocating good moral values for the kids in the group. During the trip, Miss Ng had gone beyond her duties in ensuring the safety of the members, drivers as well as non-acquaintances who were trying to cross the dangerous roads in Europe. Miss Ng has an enviable ability to stay cool and gather the group patiently when some tend to stray away for a longer time than they should. Her sense of humour and great story telling skills have made the frequently long journey in the coach bearable. We admire her enthusiasm, energy, and organizational abilities; planning for good meals, allocating seats efficiently and ensuring timely breaks for us to freshen up. Her historical knowledge of Europeâ€™s places of interest and sense of direction and orientation have ensured the smooth journey across the different places and our familiarization with the historical aspect of the countries we had visited. Miss Ng also went the extra mile to generously purchase food samples for us so that we could experience the unique cuisines peculiar to some places. Miss Ng is a true gem and is one-of-a-kind. We are appreciative of the passion displayed and have enjoyed our time with her as our tour leader. Please convey our appreciation to her. The service from EU Holidays Pte Ltd has exceeded our expectations! Thank you for making our vacation a memorable one! Best Regards, Christine Lee
13D10N Spain & PortugalTIO Chieu Yoke (25 Apr - 7 May 2017)
Message : Re: Thank you EU Holidays and Mr Gary Teo for a wonderful tour around Spain & Portugal Tour information: Tour Leader: Mr Gary Teo Tour Package: 13D10N Spain & Portugal Tour Dates: 2017 (25/4 - 5/7) 2016 : Last year (Aug/Sep 2016), my family of 4 comprising my husband (Choong Teck Min) & I and our 2 sons Gabriel & Daniel, travelled for the 1st time with EU Holidays to Croatia, Slovenia and Bosnia. We had a great time and were well taken care of by Tour Leader Ms Mei Wai Kuan. My son, Daniel Choong, posted some feedbacks (to your email and your Facebook) on our satisfaction with the tour then. 2017: Following our satisfaction with EU Holidays last year, my family decided to travel again with EU Holidays on a 13D/10N tour to Spain & Portugal from 25/4-7/5 2017. This time, we brought along my 82 years old mother-in-law. Although we had requested for Ms Mei, we were assigned another Tour Leader, Mr Gary Teo. Our family of 5 had a great time in Spain & Portugal. Thank you to EU Holidays. We are especially grateful and appreciative to Mr Gary Teo who had taken very good care of our 3 generation familyâ€™s needs. (1) He made sure we were always seated together and our rooms were in close proximity. (2) He was mindful & attentive of my old mother-in-lawâ€™s slow pacing, stepping over uneven grounds, mandarin translation needs for tour instructions, and was constantly helping with her baggage; (3) Besides looking after the 21 tour group membersâ€™ needs, he went out of his way to help to arrange a birthday celebration for my son Gabriel on 5/5/17. (a) We were unable to purchase a birthday cake along the tour as we were traveling the whole day from Salamanca to Madrid. He also encountered problems getting a birthday cake at the dining places for both lunch (Suckling Pig at Segovia) and dinner (Chinese Buffet at Madrid) as both venues already had desert provided and werenâ€™t able to help to get a cake from outside the restaurants. So he very creatively arranged for the cutting of a Suckling Pig to a cutting of a birthday cake for Gabriel plus added a slice of Segoviaâ€™s local cake into the catered dessert. Gabriel was overjoyed and was very happy to share & celebrate the special day with the whole tour group, and (b) When we arrived at Madrid in the evening, Gary made use of some extra time prior to dinner to make a stop at Real Madridsâ€™ Football Stadium (the tour program was supposed to just drive past the stadium). Gabriel, who is an avid football fan, was thrilled and high with excitement. He was able to take lots of pictures beside the stadium & the huge posters of football players, as well as buy some Real Madrid football mementos. My family is very satisfied with the Spain & Portugal tour and thank Gary very much for all his arrangements for the tour group and my 3-generation family.
14D11N Highlights Of Eastern EuropeMr & Mrs Kong (30 Apr - 13 May 2017)
Having great time and really enjoy thru out the 14 days. 14 days are long when we are stuck with strangers but John’s bubbly character makes everyone feels like home and we got warmed up quickly. We had fun, good laugh, good stay, good foods, great tour mates, great tour manager.
He made sure that the whole group are well informed and time management are well control. He’s very knowledgeable and friendly. He also gave us good advices regardless of shopping or tour. It’s an enjoyment trips. The only challenges for us are how to make ourselves enjoy the holiday without any worries. Overall the stay, meals and trip are nice and enjoyable.
Our tour manager will always remind us to take care of our valuables and be extra alert at places with higher risk of pickpockets. We feel safe when our group is united and take care of one another.
John’s has gone for an extra mile for both of us making arrangement for our airline seats after his working hours is over. He came down to the lobby to help me. Once again, thank you for making this trip AWESOME! Very responsible tour guide
We will recommend EU Holidays Pte Ltd to our family and friends.
Mr & Mrs Kong
10D7N Mama Mia ItalyHeng Yi Hao (29 May - 9 Jun 2017)
My family and I join the 10D7N Mama Mia Italy(Summer) tour which departed on 29 May 2017. The purpose of the Email is to compliment our tour leader Mr Chong, about a week before the trip he started getting in touch with the us and sent us all the necessary details on the trip and also answered all our queries on the trip. Even thou he was overseas his replies were prompt as I forgotten to mention that I am on a vegetarian diet(on the return flight) during the tour briefing I drop him a whatsapp and to my surprise even with his busy schedule he remembered to make the request for me.
During the trip Chong Ensure that everything went smoothly(From daily tour itinerary, to bringing us to get the items we wanted from each shop and even to getting our tax refund done). He took his rest time to arrange all our tax refund documents to Ensure that the process at the airport would be smooth. At the Bologna airport he was at the counter to assist us all with our tax refund, as I had 5 receipts submitted I did not check the refund documents and wanted to leave after I sign the documents and Chong was sharp to spot that only 4 out of 5 were processed. And thanks to him I managed to get back the right amount.
When in Dubai, we were only suppose to be given a guided city tour on the last day however Chong went the extra mile to bring us the the Dubai mall on 7 June 2017. At every place that we visit Chong was never pushy about any optional tours or getting us to make any purchases from the stores. This I would say is the best guided tour I ever had, I have stop joining tours for more than 5 years due to the poor past experience I have had but this itself has definitely changed my perspective on guided tour. And with such wonderful service from the tour manager and value for money tour prices I would definitely return to EU Holidays should I be heading for any guided tour packages and recommend all my friends and family.
Once again Thank you so much for making this trip such a memorable one Mr Chong.
Sent from my iPhone
13D9N Best of Eastern USA and CanadaEnglup Tan (12- 22 June 2017)
Tour package: 13D9N Best of Eastern USA and Canada
Travel date: 12- 22 June 2017
Tour Manager: Timothy Wee
Just came back from 13 days 9 nights best of Eastern USA and Canada where the tour manager is Timothy Wee. The trip depart 12 June 2017. This was one of the best tour as the people in the tour was fun. Credit need to be given to Timothy Wee, our tour manager where he has brought the whole group of stranger together and have fun through out this trip. He is very knowledgable,caring and the most important fun and funny!He manage situation professionally. Definately, if you are going to this trip, get him as your tour manager, no regret and I am sure he manages other tour as good, seem to be very experience in Northern Europe as well~~ thanks for making this trip a good one for me and my wife. Our memorable honeymoon !
13D10N Italy Switzerland France + 2N DubaiChaitali Mahajan (9 - 24 Jun 2017)
13D10N #Italy #Switzerland #France +2N #Dubai
Departure Date : 9 Jun 2017
Tour Manager : Connie Hay
#EUHolidays #HappyCustomers #iloveEU Connie Hay
This was our first trip to Europe and we thoroughly enjoyed our whole trip with EUHolidays... The itenary was very well planned from the moment we left from Singapore.. They made sure we covered all the places...Staying at Trubsee lodge was the best experience ever...
A special mention to our tour manager Connie Hay, who was always cheerful,very helpful, funny, very patient and our body guard too���...She made sure we had no inconvenience whatsoever at any place...She also made sure of my meal preferences of no beef or pork...thanks a lot Connie for always being there...
Overall very Happy with EU holidays and would travel with them again...
13D10N Europe Central FootprintNithiyah Lavanath (9 - 21 Jun 2017)
Tour package: 13D Europe Footprint
Travel date: 9 - 21 June 2017
Tour Manager: Sebastian Mak
Well, this is my second time traveling with EU holidays and as usual it was well planned....it was an amazing experience coz we were well taken care of by our tour manager Sebastian who is truly sincere, warm, funny and very, very patient....he was very understanding towards all our needs and managed the group very well....even those shopaholics in the group....thanks for all the amazing tips Sebastian coz it was our first time in Italy...it was very thoughtful to even add in one more attraction in our itinerary....what really was touching was we were delayed at the check in counter at Rome airport and he ensured he waited till the last person had made through the customs and then he went in....thanks for always being there like family Sebastian....and special thanks to EU holidays for always taking in our suggestions and improving the tour arrangements....hope to travel soon with you guys again...great job Sebastian, keep rocking ��
10D7N Italy FiestaGrace Mo (5 - 14 June 2017)
Package Tour: 10D7N Italy Fiesta
Travel Date: 5-14 June 2017
Group Size: 20 people
Tour Manager: Ann Soo
This is my second time joining EU Holiday for Europe package tour. What make me thought of going back to EU is because EU Holiday has the most professional Tour Managers to lead Europe tours. They manage to cover all itineraries stated with a relax schedule.
For this Italy trip, my family is very happy with the good deal of discounted tour fare offered by EU Holiday. We are also very comfortable with Etihad airline seating arrangements, spacious seats, wide LCD touch screen and service. Most importantly my family likes the group size of 20 people so that each of us can occupy 2 seats on the coach when traveling around. We can put our personal belongings and shopping items beside us. The coach is very new and clean. The driver is very responsible taking care our safety on the road and security of all our stuffs on the coach. We feel very safe to leave our things there.
Our Tour Manager Ann Soo always gave us a very clear instructions what to do, where to meet and what time to assemble. Everyone is very corporate and punctual to assemble with the instructions given by Ann Soo. This will help to smoothen the tour and enable all of us cover all sightseeing places within the day.
On this Italy tour, we always end our tour and back to hotel early like before 8pm. During this summer time, the sky is still very bright at 8pm and sunset about 9pm. Every night we have spare times to go supermarket to buy some drinking water and snacks, or dinner at nearby restaurant, or rest early in our hotel room.
Ann Soo is very nice. She always recommends us what is the best things to shop and dine in every places we travel in Italy. She is very different from other Tour Manager where she doesn't like to strongly recommend something to us yet she just leave it to us to decide. Most of the time all the tour mates are remain silent and Ann doesn't know what to do especially comes to optional tour. We must have consensus in order to go together or to stay together. I am the only one always responded to her.
One of our tour mate is a little girl age 7 and she was sick throughout the trip. She had flu, fever and vomiting due to the hot weather in Italy. Ann always very caring about her and brought her mother to pharmacy to buy medicine. There was a lunch provided by EU when we were at Rome. I requested to have pizza but our meal didn't include. Ann ordered pizza for my family. So kind of her.
Despite of all these, I would like to specially thank and appreciate Ann Soo helped me to buy and bring back some souvenirs from Italy which I couldn't get them during my trip.
When I was back to work, I shared with my colleagues about my Italy trip and strongly encouraged them to join EU Holidays for their Europe guided tours.
13D10N Italy Switzerland France + 2N DubaiJoie Naval (3 - 16 Jun 2017)
13D10N Italy, Switzerland, France
3-16 June 2017
Tour Manager:Michael Yap
Travelling to Europe is a real challenge for us who never been there before. Not to mention how stressful it is to create your own itinerary from one country to another! But thanks to EU Travel for their smart itinerary that really suits our needs, like the countries we want to visit, places we want to see and their nice hotels.
And oh, Michael Yap is such a good tour manager. He's concern to our group is exceptional and entertaining too! He caters all our needs. I will recommend EU Travel and Michael to friends and families for worry-free travels!
13D10N Italy Switzerland France + 2N DubaiAnna Balading (3 - 16 Jun 2017)
13D10N Italy, Switzerland, France
3-16 June 2017
Tour Manager:Michael Yap
My bestfriend and I decided to have a last minute tour to Europe where we will meet up to celebrate my birthday. With a limited time to prepare we are in owe that they make it happened.
We are indeed happy and satisfied that we choose EU travel to bring us on our dream destination where we can meet up after long years of living apart. Btw my bestfriend only took the land travel frm Canada which is not offered by some tour agency.
Must say every penny is worth it from Hotel, foods and the local guides that they choose and even the recommendation where to eat during free time are the best!
And ofcourse i would like to commence the excellent service provided to us by our tour manager Micheal, he make sure that each our needs was provided and on top of it is the safety of each of us is the main priority. Micheal constanly reminding us to be extra carefull and always watch out our personnal belongings prior leaving the bus and start the local tour. Appreciate also he's act of voluteering to take a photo to each family group, to each ensure we capture all the beautiful places as a family. And bec of his effort we all feel comfortable, happy and we all become one big happy family and this makes our trip memorable and enjoyable.
I will definitely recommend EU travel abd Micheal to my friends and colluages.
Again thank you for making bestest birthday celebration ive ever had.
13D10N Italy Switzerland France + 2N DubaiHui Chin (9 - 24 Jun 2017)
9-24 June 17 Italy/Switzerland/Paris/Dubai tour with Connie Hay -
This is one fabulous trip with a good itinerary, led by an adorable, caring and street smart tour manager - Connie Hay!� She is really petite but super mighty! You should see how she lugged luggages and carried water bottles, being fearful that we didn't have enough water to drink. Holding EU flag high up, Connie led everyone through streets and crowds, keeping our team of 28 safe and close together. Her stories and jokes brought lots of laughter to us in the long coach journeys. The more serious side of Connie � constantly reminded all of us the importance of looking out for one another. Our family had a great time on this trip, with BIG THANX to wonderful travel mates with the right chemistry and of course a great tour manager, Connie! Till we meet again �
13D10N Italy Switzerland France + 2N DubaiCalista Tan (9 - 24 Jun 2017)
Tour package: 13 Days Italy/Switzerland/France + 2 Days Dubai
Tour Manager: Connie Hay
Our trip was very enjoyable. Connie was very entertaining throughout our trip, especially during long bus rides. She reminded us to be careful of our belongings at all times and ensured that the group was always together and taken care off. She patiently brought us around and recommended us places that was not part of the itineary. Connie is the best!! 'Can I ask you a question?' love u deep deep!!
All the hotels that we stayed were very comfortable. Enjoyed visiting all the UNESCO sites, Jungfrau, and shopping!
Highly recommend this tour especially for those who have never been to Europe!